192.com Bewertungen 

I had a technical problem downloading a large report. Matt at 192.com was friendly, helpful and was able to send the report to me via email. Super helpful and fast!!

This is the first time I've used 192.com services (I'm based in Australia) and I find their customer service exemplary. So quick to reply and give you the right advice. Thank you.

Understanding, kind, patient, professional gentleman.

deceptive. obtain your info before trying to charge you money. Just be upfront first. low trust value. Seems like info is also outdated, just go to british library for free.

Out of date and corporately useless. Using 192 is the equivalent of steam in the nuclear age.
They charge a fortune for information which is decades old. They don’t invest in up-keeping the books and directories and are seemingly more than content with robbing and deceiving the public.
There’s a growing perception that 192’s skullduggery is probably within the realms of a suspicion of fraud - certainly obtaining money under false pretences.

I am not on the open electoral role, so why are my personal details registered on 192.com? I've requested removal, however my private information should never have been uploaded there to begin with!

In response to your reply: You're incorrect, as I have opted out of the open register annually since moving to my current address, therefore 192.com should not have published the aforementioned details.

In response to your latest reply: That's beside the point, the fact is that, 192.com have to comply with data protection law.
What lawful basis does 192.com rely on in collecting and using personal data?

In response to your most recent reply:
'We comply strictly with all data protection legislation.'...If you would like to understand how your details came to be published on the site...'
It's my experience, that 192.com does not comply strictly with all data protection legislation, and that, I understand completely! Firstly, if 192.com did, my personal information would not have been uploaded, as I'm not on the open register and have always opted out. In fact, the Electoral office confirmed, that one remains opted out, until one decides to opt back in. Secondly, I already called 192.com, and had a conversation with one of your colleagues. On enquiring where 192.com is sourcing its information from, your colleague stated, that it is from a third party, when I asked who that party was, they stated, that, that information could not be divulged to the public?! Hence, I reported this to the ICO, who stated, that this is the antithesis of the ICO's policy, i.e. Third party information should be transparent and open, hence available to the general public.

Incredible customer service. Was the most understanding and generous. (on live chat)
Had fantastic information on the site that I couldnt find anywhere else.

Incredible customer experience.

purchased 100 credits and had some left. Logged in and they have disappeared. Also had an account which got suspended for no reason.

It was many years since I had used 192.com. I decided to open a new account and use it again. I had some difficulty in setting up a new account and appealed for assistance from their customer support. They then discovered my 2009 account and advised me that it was still active and still had a small balance, which I have now been able to use, together with some additional funds. Excellent service!

Great and quick service.thank you Laura you did a great job

absolutely useless and a waste of money.
bought 6 credits to test it out - it doesn`t even store your searches in your account.
I certainly won`t be using this site again,
STAY AWAY .

Way out of date so useless. Wasted almost £20

Appalling service. Tried to search for details of a tenant I suspected of illegally subletting. I accidentally did the same search twice not only is 192.com data 20 years out of date (goes back to the last census) but they refused to refund any of my money.

Nothing more than scammers. Avoid

Pathetic service. I have been barred... No reason.

I bought six credits and used one. Now I want to use another but my signing in is denied. Tried forgot password and clicked reset but promised email did not come. Looks like I've paid nearly £20 and been able to use only one sixth of it.

Purchased 6 credits, whenever I go to get information on someone it claims I have 0 credits.

I have an email receipt and plan to dispute this with PayPal.

Give me a refund or I'll hassle you people for a long time.

I am amending this review following 192.com's reply. This was my original review, please note that the issue in para 2 has now been resolved (details added at the end):

As many others have described, these are a load of crooks. First they locked my account and said I’d used the wrong password ‘too many times’ (what’s the problem - other sites don’t lock you out till you email them if you use the wrong password - they just let you change yr password) or I may have “not used my account in some time”…isn’t that up to me?!

When they unfroze my account all trace of the nearly £20 they’d charged me for credits to do searches had disappeared and they said their records showed “no payments had been taken under this email address”. I sent them my bank statement showing the payment but fully expect I’ll have to take it up with my bank now.

Once upon a time 192 was a trusted service - then this lot bought the trademark and started running it into the ground - don’t touch with a barge pole….

AMENDMENT:
After I sent 192.com the proof of the payment I'd made, they re-contacted me and said they'd found my payment under a different email address (the same name before the @ but a different provider ie icloud.com instead if gmail.com so not that hard to find the first time if they'd looked instead of telling me there was no trace of it!). So they have now refunded me the payment and asked me to change my review. I have removed the 'ripped me off £20' reference in the title because they have now refunded me but I have no way of knowing if they would have done so if I hadn't written this review. I also acknowledge that I confused the two email addresses, but again, if I hadn't have been locked out of my first account then I wouldn't have had to open a new account with an email address I hardly ever use just to access their services. I still won't be using them again because although I want to be clear they did not rip me off £20, they still lock accounts if you use the wrong password too many times or don't use the account for an unspecified length of time. To me, this is unacceptable. If I had already bought credits in my other account I would have not been able to use them until I emailed them and waited for them to respond and unlock my account. And if for any reason they hadn't unlocked my account then I would have lost the money. I'm not prepared to risk either scenario. As another user said in their review, there are other sources of the information 192.com supply, and to me, the hassle of using their service is not worth the small amount of convenience they offer.

Ease of lodging complaint/issue
Prompt response
Positive outcome