I paid 20 pounds to get a background report on a person. The report came out absolutely empty and only contained the person's name and address (which are already available in public domain).
Unternehmen hat geantwortet
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Das sagen Bewerter
I have been using 192 dot com for years (I think I used to get a CD around the millennium) but more recently their pricing policies have put me off from purchasing any credits as it seems to want... Mehr ansehen
Unternehmen hat geantwortet
Worthless data, out of date by many years - asinine explanation "the records we display from the open electoral roll" are to blame - or rather the currently registered voters are to blame, they chose... Mehr ansehen
Unternehmen hat geantwortet
It costs £16 to find out who lives at a specific address. Looking at other reviews you're likely to only to receive outdated information that doesn't match reality. The service is overpriced and unrel... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Find people, businesses and places in the UK with 192.com. Directory enquiries, a people finder, business listings and detailed maps with aerial photos
Kontaktinformationen
Vereinigtes Königreich
- www.192.com
2.0
Mangelhaft
610 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 88 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
I was able to talk to a real person…
I was able to talk to a real person called Laura over the phone, who also recognised my email address. She sorted out my problems, helped me to get a new password when 192 had suspended my account and wouldn't recognise my former password. She was extremely helpful and if I could, I would send her a bottle of wine in appreciation.
3. Februar 2023
Bewertung ohne vorherige Einladung
Excellent Customer Services
Excellent Customer Services. Had not realised that credits expire after one month. A bit harsh to have to pay for 6 credits when you require only one, so the remaining credits disappear, however, Customer Services reinstated some credits. Thank you.
23. Januar 2023
Bewertung ohne vorherige Einladung
This is a waste of money
This is a waste of money
Purchased tokens and input name.
My screen closed and immediately reopened it search was gone so searched same name and was charged again.. font waste your time and money on this plus info they supplied was 5 years old do no use at all
13. Januar 2023
Bewertung ohne vorherige Einladung
Antwort von 192.com
Hello Chris, Our search system is set up to deduct a credit when you enter a name and location and press search. If you click on anything else within that search ie to look at a CCJ record or Director record, or other occupants' record, then this is a new search and another credit is used.
If you repeat the same search within the same session, then no further credit is used.
We also give you the option to download and save a record for future reference, once it appears on the results page. This will assist you so you don’t need to repeat a search you have already made.
The credit warning and credit counter options are both switched on by default for new credit users.
The records we display from the open electoral roll show a name, address, and year the person was registered to vote at that address. If a current record isn’t shown it means the person had opted off the open electoral roll with their council. We do explain this in more detail under the FAQ’s on the Help pages. Thanks.
Very helpful customer service
Very helpful customer service - Matt solved my issue very quickly and efficiently.
9. Januar 2023
Bewertung ohne vorherige Einladung
SCAM! - Paid 20 quid for a contact telephone…
Paid 20 quid for a contact telephone number so I could fulfill a delivery contract, a green tick against phone number means they will SCAM you with their terms and conditions and just provide a whole load of irrelevant data if all you want is a contact number.
7. Januar 2023
Bewertung ohne vorherige Einladung
Antwort von 192.com
We offer '20 FREE' Directory Enquiry searches per day to search for a telephone number after an account has been registered.
To search you need to click into the ‘Directory Enquiry’ link on the homepage and enter the name and location of the person and if there is a telephone number available it will be displayed to you.
If a telephone number doesn’t appear it means the number is ex directory and it wouldn’t be listed.
We do advise that we can only show a telephone number, where available on the Get Credits page.
If you purchase credits, then these are to view premium data records, and we do advise of this before the payment is made. If you wish to contact us please email feedback@192.com.
A complete scam. Steals money for nothing.
Awful!!! I paid £19 for 6 credits. I literally made one search and it charged me £19 for a background report. The website didn’t even ask for consent to request payment for a background report. What the hell?!
28. Dezember 2022
Bewertung ohne vorherige Einladung
Antwort von 192.com
Hello, pleae can you email feedback@192.com and we will be happy to look into this for you. Thanks.
192 selling empty reports
My family and I are planning a house move and I wanted to know more about my potential neighbours.
I paid for credits and was able to see street occupants names and addresses. But that was all.
Just a name and address, the address I already knew.
So I thought maybe background report worth 20£ would bring to light some more info that would tell me if I could look forward to decent neighbours or perhaps info that highlighted history about tenency, offences, whether a family lived there etc. The 20£ background report only generated a name and an address. I understand that either
1) this information is not available
2) the information is available but no effort had been made to attain it by 192.com
In which case the Empty report should not be sold or not generated. I shouldn't have to pay for for the report if it has no data in it. The report is your cost and I should pay for the information in it.
I feel this is unfair on the part of 192 that they can sell empty reports just because they can get away with it.
I won't be using their service again.
Thank you.
17. Dezember 2022
Bewertung ohne vorherige Einladung
Antwort von 192.com
Dear Mr Taylor, We’re sorry that you were disappointed with the Background Report, we do state clearly on the site the type of information that is available in the reports. This doesn’t include criminal offences, but it would include indication as to whether the occupants were owners, whether they were directors of any companies, whether they had county court judgements against them at that address, and other details that many of our users do find very useful. However, as it has not satisfied your needs in this case, we have refunded your payments back. Thanks.
Absolutely joke
Absolutely joke. Most people want one search but minimum payment £15 these lot are highwaymen
15. Dezember 2022
Bewertung ohne vorherige Einladung
Took my £10 and didn't do my search
Took my £10 and didn't do my search. Then wouldn't refund my money back claiming some rubbish that my account had some issue. Wouldn't touch these rip off merchants with a barge pole.
11. Dezember 2022
Bewertung ohne vorherige Einladung
Antwort von 192.com
Dear Ges, please can you email feedback@192.com and we will be happy to look into this for you. Thanks.
Found on 192.com someone shown as…
Found on 192.com someone shown as living at my address who hasn’t lived there in over 20 years if ever. Also lists a person living there now who left 11 years ago when I bought the property. The accuracy of the data is a joke. Had to pay £19 only to find that information on my address. What a waste of money.
24. November 2022
Bewertung ohne vorherige Einladung
Antwort von 192.com
Dear Anthony,
The records we display on 192.com are provided from the open electoral roll and show a name, address and year a person was registered to vote at that address.
This means we will show previous/historic electoral roll data provided to us over the years.
If a current record isn’t shown, it means that the person concerned has opted off the open electoral roll for that year when canvassed by the local council. Please see our Help pages for more information.
We are always happy to remove anyone’s listing when required.
Anyone who wants their own information removed from our site can do so using our online form at https://www.192.com/c01/new-request/ or you can contact us
through the following links found on our Help pages https://www.192.com/help/help-home/
Thanks.
Pretty useless
Pretty useless as report only provided an address from 2010 which might or might not be correct and no previous addresses either
16. November 2022
Bewertung ohne vorherige Einladung
Antwort von 192.com
Dear John, please can you email feedback@192.com and we will be happy to look into this for you. Thanks.
I've purchased credits and now cannot access site
I've purchased credits and am trying to access the various searchs but get an error message saying that I have been blocked due to my suspicious activity. Please explain and either allow me access or reimburse the money I have paid.
12. November 2022
Bewertung ohne vorherige Einladung
Antwort von 192.com
Dear Ann, pleae can you email feedback@192.com and we will be happy to look into this for you. Thanks.
What a bunch of tossers!
What a bunch of tossers!! Pay for credits that disappear then they take a double payment and deny it and then they block the account.
In this day and age there are far better services than this one and not worth giving them the business
11. November 2022
Bewertung ohne vorherige Einladung
Antwort von 192.com
Dear Mr Warren, Further to our original reply, we checked your account. The original credits that you purchased were all used. Each credit used would have been subject to a warning on the site, and the usage visible in the credit counter. We would be happy to go through with you the searches that you made and content that you viewed in using these credits, if you get in touch with us. The account was locked as part of our security after someone tried to access it a number of times using your email address and an incorrect password. We would be happy to reset the password for you and unlock your account. Locking your account in these circumstances is something that we do for your own protection. We’re sure all issues can be resolved if you get in touch with us. Thanks.
The appearance of the web page is full…
The appearance of the web page is full of techno rubbish and set out like a child's effort
Can't you create a proper page?
Reloading it and it still looks like a dog's breakfast
8. November 2022
Bewertung ohne vorherige Einladung
Antwort von 192.com
Dear Patrick, pleae can you email the details/screenshots to feedback@192.com and we will be happy to look into this for you. Thanks.
Really bad service paid a lot of money…
Really bad service paid a lot of money to be given no information no birthdate nothing really disgusting service please do not waste your money
25. Oktober 2022
Bewertung ohne vorherige Einladung
Antwort von 192.com
Dear Jackie, The credits on 192.com allow you to search the open electoral roll, other occupants, CCJ’s (where available) and business records. We do advise of these features on the Get Credits page when the credit package is selected.
A date of birth for a person wouldn’t be shown on 192.com, as this isn’t public data and we also don’t advise that this will be shown when credits are purchased.
The only records that we have that would hold an age guide on 192.com are Director records. These records are provided by UK Companies House.
Thanks.
Appalling
I went to do a search of two people and got blocked saying abnormal activity???something like that,why?I was looking for an old friend who I worked with 20 years ago
20. Oktober 2022
Bewertung ohne vorherige Einladung
Antwort von 192.com
Dear Jane, Please can you contact us through our email address feedback@192.com and put 'Trustpilot' in the subject line and we will be happy to look into this for you. Thanks.
Expensive way to gain very little…
Expensive way to gain very little information.
Full report does not show anything other than name and address and Post code. No date of birth so how can they check anything else. It all came back no information. I can do a land registry check for £3.00
They could not even do that.
13. Oktober 2022
Bewertung ohne vorherige Einladung
Antwort von 192.com
Dear Mr Nicholls, Please can you contact us through our email address feedback@192.com and put 'Trustpilot' in the subject line and we will be happy to look into this for you. Thanks.
What a con
What a con. Have to buy expensive credits for any information. Of course you only find this out once you've registered. Truly would not have bothered to set up the stupid account if I had known it was all a ruse to get you to buy credits. Checking the electoral roll is a much cheaper option which I will now use. If I could give zero stars, I most certainly would. A waste of time and effort. Rubbish, rubbish, rubbish.
13. Oktober 2022
Bewertung ohne vorherige Einladung
Antwort von 192.com
Dear Tina, Please can you contact us through our email address feedback@192.com and put 'Trustpilot' in the subject line and we will be happy to look into this for you. Thanks
Due to my mistake I overpaid for what I…
Due to my mistake I overpaid for what I required.
192.com we’re very quick to respond to my query and the issue was resolved far easier than I expected.
Great customer service.
30. September 2022
Bewertung ohne vorherige Einladung
Constantly late in paying affiliate…
Constantly late in paying affiliate commissions through tradedoubler has happened on average 5 times a year for the last 3 years
20. September 2022
Bewertung ohne vorherige Einladung
Antwort von 192.com
Dear James, Please can you contact us through our email address feedback@192.com and put 'Tradedoubler' in the subject line, aswell as providing us with the Affiliate number and URL and we will be happy to look into this for you. Thanks.
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