Terrible. Registered a domain & paid for it over 24hours ago, alas still not showing in my account. Went to a different registrar and registered the same domain there, so I was misled by 123... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I have had a number of calls over the last few days where I have spoken with both Diana and Dumitru. I have been very impressed with their excellent customer service, quick response times and patience... Mehr ansehen
Unternehmen hat geantwortet
The service works fine but the support system is poor and confusing. What's wrong with being able to ask questions by email or raise a ticket directly? It's by far the best route for a customer,... Mehr ansehen
Unternehmen hat geantwortet
Exceptional phone support. It makes all the difference. I've been a miserable victim of virgin media email for many years but recently things got so bad I finally switched over to my own domain email... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Whether you need websites, domain names, email hosting, marketing tools or more, we have a selection of affordable, easy-to-use and jargon-free tools to help get your business online and grow it further.
Vom Unternehmen geschrieben
Expert customer support
Committed to the highest level of service
With over 20 years’ experience, our knowledgeable support staff are on-hand to assist with any queries you have.
Kontaktinformationen
5th Floor, The Shipping Building, Old Vinyl Factory, 252 – 254 Blyth Road, UB3 1HA, Hayes, Vereinigtes Königreich
- www.123-reg.co.uk
3.9
Gut
21'836 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Atrocious support from a company that used to value it.
Absolutely appalling customer service. I joined the live chat queue with an estimated wait time of 1 hour 26 minutes. Already unacceptable, but I waited patiently.
After chasing multiple times and waiting for 2 hours and 40 minutes - nearly double the estimated time - the chat was simply terminated with a message saying it was "out of hours."
Let that sink in. I was in the queue during their advertised hours, gave up nearly three hours of my time, and received absolutely nothing. No service, no apology, no resolution.
This is not just poor service - it's a complete disrespect for customers' time. If you can't handle the volume, either hire more staff or stop accepting people into queues you know you won't clear.
I've wasted an entire evening on this. My issue remains unresolved, and I'm now forced to try other contact methods that will likely waste more of my time.
4. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von 123 Reg
Hello Michael,
Thank you for taking the time to share your feedback. We're sorry to hear that you've experienced longer wait times than usual. Using the reference provided, we will make sure to investigate what happened in your specific case.
We appreciate you bringing this to our attention, and we're pleased to see that your query has since been resolved.
If you still need any assistance, please don't feel discouraged to reach out via https://www.123-reg.co.uk/contact/ and our team will be happy to assist you.
Best regards,
Vera
If I could it would be -10
4. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von 123 Reg
Hello,
Thank you for taking the time to share your review. I am sorry about the unsatisfactory experience and I would like to understand more about what happened.
With this in mind, I have sent you a request for additional information. Once provided, I'll be happy to investigate this and see if there is anything I can do to help.
Best regards,
Vera
Nothing short of excellent today!
Elena was very quickly able to support me and make updates that were needed. She was nothing short of excellent today!
4. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von 123 Reg
Hi Benjamin,
Thank you for sharing your review and for passing on your kind words about your experience with our Care Team. We are very happy to find out that everything was sorted out.
If there is anything else that we can do for you, please feel free to get in touch with us and we will be more than happy to help: https://www.123-reg.co.uk/contact/.
Best regards,
Vera
Roxi was brilliant
Roxi was brilliant! Sorted my issue and did a follow up reference all within 5 minutes which is great service for which I was really grateful.
4. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von 123 Reg
Hi Thomas,
Thank you for sharing your review and for passing on your kind words about your experience with our Care Guide, Roxi.
If there is anything else that we can do for you, please feel free to get in touch with us and we will be more than happy to help: https://www.123-reg.co.uk/contact/.
Best regards,
Vera
Migrated to 123-reg when my old service…
Migrated to 123-reg when my old service was bought. Repeated failures across multiple devices and support is non-existent outside of limited hours. The instructions I was sent simply do not work.
Edited - help tickets are repeatedly closed when the resolution is not complete and the advice is inconsistent; I have tried three different sets of server settings and additionally downloaded the settings direct from their site when I finally have been able to access my cPanel. The advice I have had is to change email clients across multiple devices; so it seems if I want reliable email I need to stop using Apple’s native clients.
4. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von 123 Reg
Hello Simon,
Thank you for reaching out and sharing your concerns. We are sorry to hear about the unsatisfactory experience.
We aim to provide timely and helpful support, and our team is happy to assist you with any queries or concerns you may have. For the best experience, please visit our contact page via https://www.123-reg.co.uk/contact/, where you’ll find our current contact options and hours of availability.
If you still need help or would like to discuss your account further, please don’t hesitate to get in touch, and our Care Team will be glad to review this with you.
Best regards,
Vera
Had a great experience talking with…
Had a great experience talking with Alex B. at 123 Reg. Had a few queries around the changeover of a domain/ site and Alex went above and beyond to make sure everything was up and running correctly! Shocked at quite how great the customer service is with these guys! Would highly recommend just for the customer service alone!
3. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von 123 Reg
Hi Brandon,
Seeing that you had a 5-star experience is the best thing we could hope for. Thank you for taking the time to share your thoughts with us, and for passing on your kind words about your experience with our Care Guide, Alex B. I am thrilled to hear everything went well.
If there is anything else that we can do for you, please feel free to get in touch with us and we will be more than happy to help: https://www.123-reg.co.uk/contact/.
Best regards,
Vera
Andrei F Gave me exactly the support I…
Andrei F Gave me exactly the support I needed. Well done Andrei F really appreciated your assistance!
3. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von 123 Reg
Hi William,
Thank you for giving us an excellent rating. We are more than happy to see that our guide, Andrei F, was there for you and helped you resolve your query.
If there is anything else that we can do for you at all, please feel free to get in touch with us and we will be more than happy to help you: https://www.123-reg.co.uk/contact/
Best regards,
Vera
Experienced glitchy connections to…
Experienced glitchy connections to their email hosting resulting in delayed emails; unable to resolve so took the decision to transfer services to another registrar/host.
Requesting a refund for the domain was fairly straightforward but getting a refund for the unused portion of the email hosting was unsuccessful as it fell outside their company policy.
If you are going to cancel services make sure you do it within the terms of their Money-back Guarantee policy.
3. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von 123 Reg
Hello Neil,
Thank you for taking the time to share your feedback with us. While we're sorry your experience wasn't entirely satisfactory, we truly value your perspective as we strive to continuously improve.
We always aim to be transparent about the terms and timeframes in which refunds can be requested, and we appreciate your understanding of the Money-Back guarantee period.
If you have any other outstanding concerns, please feel free to reach out to our Care Team, and our team will be happy to assist: https://www.123-reg.co.uk/contact/.
Best regards,
Vera
Thank you Dina for your prompt and…
Thank you Dina for your prompt and reassuring support this afternoon.
3. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von 123 Reg
Hi Rebecca,
Thank you for the review and kind words. We are very happy to hear you had a great experience with Dina, from our Care Team.
If there is anything else that we can do for you, please feel free to get in touch with us and we will be more than happy to help: https://www.123-reg.co.uk/contact/.
Best regards,
Vera
FTP issues resolved quickly and efficiently
Had some reasons to get in touch with 123Reg today and yesterday. The wait time on the live chat was less than a minute. Both queries were resolved quickly and efficiently. The second issue, and FTP problem was resolved by Alex B within two minutes and has basically saved me a whole lot of pain in uploading multiple files to multiple sites. Many thanks Alex B
3. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von 123 Reg
Hi Leigh,
Thank you for your review and feedback. It's wonderful to hear that you had such a positive experience with our Care Team.
If there is anything else that we can do for you, please feel free to get in touch with us and we will be more than happy to help: https://www.123-reg.co.uk/contact/.
Best regards,
Vera
Elena was a great help
Elena was a great help. Good advice, helped me make my decision quickly and a fair price at the end.
3. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von 123 Reg
Hello Matt,
Thank you for the review and kind words. We are very happy to hear you had a great experience with Elena, from our Care Team.
If there is anything else that we can do for you, please feel free to get in touch with us and we will be more than happy to help: https://www.123-reg.co.uk/contact/.
Best regards,
Vera
Excellent support from Razvan-Gabriel…
Excellent support from Razvan-Gabriel when I had a query regarding domain transfers. Helpful, polite and very prompt.
3. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von 123 Reg
Hi Jo,
Thank you for your review and feedback. We are delighted to hear that Razvan-Gabriel resolved everything promptly.
If there is anything else that we can do for you, please feel free to get in touch with us and we will be more than happy to help: https://www.123-reg.co.uk/contact/.
Best regards,
Vera
Email Renewal service
I received an email renewal for just over £100, Alex B helped me to set up the renewal for £129 for 3 years 3 months.
2. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von 123 Reg
Hi Richard,
Thank you very much for the kind words. We are happy to hear that your conversation went so smoothly and that your experience with Alex B improved your service.
If there is anything else that we can do for you, please feel free to get in touch with us and we will be more than happy to help: https://www.123-reg.co.uk/contact/.
Best regards,
Vera
Great support and very helpful and…
Great support and very helpful and patient. thankyou
2. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von 123 Reg
Hi David,
Thank you for your review and feedback. It's wonderful to hear that you had a positive experience with our Care Team.
If there is anything else that we can do for you, please feel free to get in touch with us and we will be more than happy to help: https://www.123-reg.co.uk/contact/.
Best regards,
Vera
Ridiculous
Edited: Elena completely messed up by email by giving me the wrong email. I cant launch my website because noone will bother come on to live chat to help. I've been on there for the padt 3 days waiting and I am meant to be launching my website which I cant do now!
Elena was really helpful, helped me with adding an email package that I needed and added it on without me having to do hardly anything. Very professional and pleasant.
2. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von 123 Reg
Hi there,
Thank you for the review and kind words. We are very happy to hear you had a great experience with Elena, from our Care Team.
If there is anything else that we can do for you, please feel free to get in touch with us and we will be more than happy to help: https://www.123-reg.co.uk/contact/.
Kind regards,
Vera
thank you Dina!
I had a lady called Dina, she fixed my issue easily and efficiently with no waiting time which was better than I had expected. No complaints!
2. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von 123 Reg
Hi Angus,
Thank you so much for your review and feedback. We are happy to hear that Dina sorted everything out quickly.
If there is anything else that we can do for you, please feel free to get in touch with us and we will be more than happy to help: https://www.123-reg.co.uk/contact/.
Best regards,
Vera
Thank you
Alexandra helped find a better setup for my needs and answered everything I needed and more. Excellent service. Thank you.
2. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von 123 Reg
Hi Nikki,
Thank you for giving us an excellent rating. We are more than happy to hear that our guide, Alexandra, was there for you to help resolve your query and answered all your questions.
If there is anything else that we can do for you at all, please feel free to get in touch with us and we will be more than happy to help you: https://www.123-reg.co.uk/contact/
Best regards,
Vera
Alexandra was excellent
Alexandra was excellent, helped me step by step setting up my domain and background issues. Can't recommend enough.
1. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von 123 Reg
Hi Rachael,
Thank you for giving us an excellent rating. We are more than happy to hear that our guide, Alexandra, was there for you to help resolve your query step-by-step.
If there is anything else that we can do for you at all, please feel free to get in touch with us and we will be more than happy to help you: https://www.123-reg.co.uk/contact/
Best regards,
Vera
If I had the option to not give a star…
If I had the option to not give a star I would. The worst customer support I've experienced - rude support staff and absolutely no help at all!
1. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von 123 Reg
Hi,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about the unsatisfactory experience and appreciate you bringing this to our attention.
I have sent a request for more information to help me look into this matter further. Once provided, I'll be happy to investigate this and see if there is anything I can do to help.
Best regards,
Vera
Support has become a nightmare
Support has become a nightmare - they used to be very good, become a deadful experience.
Avoid 123-reg and GoDaddy, which powers them.
1. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von 123 Reg
Hello,
Thank you for taking the time to share your review. I am sorry to hear about the unsatisfactory experience and I would like to understand more about what happened.
With this in mind, I have sent a request for more information to help me look into this matter further. Once provided, I'll be happy to investigate this and see if there is anything I can do to help.
Best regards,
Vera
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