I was given a date within 5 days only for it to be cancelled the night before and substituted for one in a week's time. It was obviously a ploy to get my deposit. I complained by email and heard nothi... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I visited the clinic due to an acute ear issue. As I work professionally with headphones and have very sensitive hearing, I was a little tense at first. The doctor explained the situation cle... Mehr ansehen
Unternehmen hat geantwortet
I booked my appointment last minute, And was very much satisfied with the service , I was well looked after ,under the care of Kenny. He is very much knowledgeable about ears and explains things well... Mehr ansehen
Excellent clean clinic. Appointment time was on schedule and speed at which I could get an appointment was great. Service was warm and friendly. Dr Hugo’s expertise and skill in this area was amazing... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Welcome to WTB Clinic, a health clinic located in London that specializes in ear wax removal and other ear care services. Our team of experienced and knowledgeable professionals are dedicated to providing the highest quality of care with a focus on safety, comfort and convenience. We are open 24 hours a day, 7 days a week, so you can schedule an appointment at a time that is convenient for you. We use the latest and most advanced techniques to ensure that your ear care treatment is done quickly and effectively. Our team is committed to providing the best possible experience, so you can trust that your ear wax removal is in the best of hands.
Kontaktinformationen
164 Battersea park road, Battersea, sw11 4nd, london, Vereinigtes Königreich
- 02077202493
- admin@wtbclinic.com
- wtbclinic.com
4.2
Gut
51 Bewertungen
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Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 50 % seiner negativen Bewertungen beantwortet
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Antwort von W.T.B Clinic House Of Hearing
Dear Conor,
Good day and thank you for taking time out of your schedule to leave the clinic a review.
We are pleased that we were able to provide a 5star worthy experience to you.
If you ever need our services again, do not hesitate to contact the clinic.
Kind Regards,
Emma
Manager
Great care and customer service
This clinic was the only one opened on a Sunday. I had an emergency on the same day and they welcomed me very nicely.
The doctor was also really helpful and performed his duty carefully.
Overall a great experience. I will come back again.
4. Mai 2025
Antwort von W.T.B Clinic House Of Hearing
Dear Marta,
Good day and thank you for taking time out of your schedule to leave the clinic a review.
We are pleased that we were able to provide a 5star worthy experience to you.
If you ever need our services again, do not hesitate to contact the clinic.
Kind Regards,
Emma
Manager
Antwort von W.T.B Clinic House Of Hearing
Dear Charlotte,
Good day and thank you for the review. We are happy that you received a 5 star service at WTB Clinic.
We look forward to welcoming you back to the clinic If you ever do need our service in the future. Thanks
Kind Regards,
Emma
Admin
WTB Clinic
Superb ear clinic
Dr Hugo and Dr Kene were both very patient, thorough and gentle allowing me to hear clearly again and getting rid of my earache. They explained everything in detail.
15. März 2025
Antwort von W.T.B Clinic House Of Hearing
Dear Alexandra,
Good day and thank you for taking time out of your schedule to leave the clinic a review.
We are pleased that we were able to provide a 5star worthy experience to you.
If you ever need our services again, do not hesitate to contact the clinic.
Kind Regards,
Emma
Manager
Hugo explained the procedure to my son…
Hugo explained the procedure to my son which made him at ease.
The procedure was quick and painless
6. März 2025
Antwort von W.T.B Clinic House Of Hearing
Dear Teddy,
Good day and thank you for taking time out of your schedule to leave the clinic a review.
We are pleased that we were able to provide a 5star worthy experience to you.
If you ever need our services again, do not hesitate to contact the clinic.
Kind Regards,
Emma
Manager
Excellent clean clinic
Excellent clean clinic. Appointment time was on schedule and speed at which I could get an appointment was great.
Service was warm and friendly. Dr Hugo’s expertise and skill in this area was amazing and his manner was calm and he explained everything that he was doing and why. I would definitely go back.
6. Februar 2025
Antwort von W.T.B Clinic House Of Hearing
Dear Anna,
Thank you for choosing WTB Clinic for your ear services and Thank you for taking your time to leave a review.
We are pleased that you had a 5 star experience in the clinic.
If you ever need a further review in the future or need our services in the future, we will be glad to have you back in clinic.
Kind Regards,
Emma
Manager
There was no one there ..
There was no one there ... no phone call/text received to say "apologies, running late". I did wait on the pavement in the freezing cold for 15 mins and someone came and I had my treatment but was not happy!
2. Dezember 2024
Antwort von W.T.B Clinic House Of Hearing
Thank you Kate for your reply.
Apologies for the delay as the Doctor went to a home visit and was late for your appointment.
I believe that you were compensated with a free treatment.
If you had any issue with the treatment itself do contact us thanks again and have a great week.
Kind Regards
Emma
Manager
Antwort von W.T.B Clinic House Of Hearing
Dear Charles,
Thank you for choosing WTB Clinic for your ear services and Thank you for taking your time to leave a review.
We are pleased that you had a 5 star experience in the clinic.
If you ever need a further review in the future or need our services in the future, we will be glad to have you back in clinic.
Kind Regards,
Emma
Manager
Excellent treatment
Excellent treatment! The professional was very friendly, put me at ease, knew his stuff and was expedient.
23. Oktober 2024
Antwort von W.T.B Clinic House Of Hearing
Dear Alexandra,
Thank you for choosing WTB Clinic for your ear services and Thank you for taking your time to leave a review.
We are pleased that you had a 5 star experience in the clinic.
If you ever need a further review in the future or need our services in the future, we will be glad to have you back in clinic.
Kind Regards,
Emma
Manager
Amazing service
I received great service from WTB clinic. I was given an appt on the day (a Saturday). I unfortunately can’t remember the name of the doctor who I had my appt with but he was very attentive. I had two blocked ears, one especially bad, with wax melted onto the ear drum. It took an hour for the doctor to get everything but he was very patient and thorough. The ringing in my ear was driving me mad, but I left with it finally gone!
Thank you to WTB!
26. Oktober 2024
Antwort von W.T.B Clinic House Of Hearing
Dear Megan,
Thank you for choosing WTB Clinic for your ear services and Thank you for taking your time to leave a review.
We are pleased that you had a 5 star experience in the clinic.
If you ever need a further review in the future or need our services in the future, we will be glad to have you back in clinic.
The doctor you saw was Dr Kene thanks
Kind Regards,
Emma
Manager
Great service
Great service. Ears totally cleaned out of wax. I like how you can see the wax in your ear canals via the camera before and after.
23. Oktober 2024
Antwort von W.T.B Clinic House Of Hearing
Dear Melissa,
Thank you for choosing WTB Clinic for your ear services and Thank you for taking your time to leave a review.
We are pleased that you had a 5 star experience in the clinic.
If you ever need a further review in the future or need our services in the future, we will be glad to have you back in clinic.
Kind Regards,
Emma
Manager
Antwort von W.T.B Clinic House Of Hearing
Dear Ariel,
Good day and thank you for the review. We are pleased that you received a 5 star service in our clinic.
Thank you for choosing WTB Clinic for your ear care services.
Kind Regards,
Charlotte
Admin
Antwort von W.T.B Clinic House Of Hearing
Dear Hannah,
Thank you for choosing WTB Clinic for your ear services and Thank you for taking your time to leave a review.
We are pleased that you had a 5 star experience in the clinic.
If you ever need a further review in the future or need our services in the future, we will be glad to have you back in clinic.
Kind Regards,
Emma
Manager
We had to stand outside waiting because…
We had to stand outside waiting because there was no one there. They thought the appointment was for 30 min later. Luckily there is a cafe 2 doors down so we were able to shelter there
5. September 2024
Antwort von W.T.B Clinic House Of Hearing
Dear Margery,
Thank you for the review. Sometimes our Doctors have to attend to home visits and due to the unpredictable London traffic, we do try to make enough time to get back on time.
However, your review his noted and we will work on this.
I believe that you were given 20% discount for the delay. Although your carer wanted the price of your coffee added to it as well which was rejected.
Thank you for taking the time to leave a review and do enjoy the rest of your week.
Kind Regards,
Charlotte
Antwort von W.T.B Clinic House Of Hearing
Dear Gren,
Thank you for choosing WTB Clinic for your ear services and Thank you for taking your time to leave a review.
We are pleased that you had a 5 star experience in the clinic.
If you ever need a further review in the future or need our services in the future, we will be glad to have you back in clinic.
Kind Regards,
Emma
Manager
Very good service and very efficient…
Very good service and very efficient this is my second time going and won’t be the last time.
7. September 2024
Antwort von W.T.B Clinic House Of Hearing
Dear Achraf,
Thank you for choosing WTB Clinic for your ear services and Thank you for taking your time to leave a review.
We are pleased that you had a 5 star experience in the clinic.
If you ever need a further review in the future or need our services in the future, we will be glad to have you back in clinic.
Kind Regards,
Emma
Manager
Reliable doctor at the helm
Reliable doctor at the helm. Gave a good explanation for my ear issues. Would go again for advice
12. August 2024
Antwort von W.T.B Clinic House Of Hearing
Dear Parv,
Thank you for taking time out to post a review.
We are glad that you received a 5 star treatment from one of our doctors.
We will pass on this message and do have a great week.
Kind Regards,
Emma
Admin
Good experience
Good experience
I have had several wax removals here over years, staff very qualified
20. Juli 2024
Antwort von W.T.B Clinic House Of Hearing
Dear Bram,
Thank you for taking time out to post a review.
We are glad that you received a 5 star treatment from one of our doctors.
We will pass on this message and do have a great week.
Kind Regards,
Emma
Admin
Antwort von W.T.B Clinic House Of Hearing
Dear Mido/ Ahmed/ Ismail/ Mohamed,
Your review is noted.
The true situation is that you wanted more service than you were willing to pay for and when we advised that it is against policy to offer free services as it is unfair on other customers, you threatened with a bad review.
I guess this is it.
We are CQC registered with GMC registered doctors.
We do not tolerate clients insulting our staff and the receptionist was quite shocked after your outburst that she had to go away to refocus herself.
She is someone’s sister, daughter and mum. She should not have to deal with abuse at work.
Do you think about that as next time no matter where you go. Intimidation gets you nowhere
Kind Regards,
Charlotte
Admin
Best ear wax clinic in London
Best ear wax clinic in London, came in to a friendly receptionist that offered me and my husband a drink. the treatment was quick and painless. the clinic was spotless and the staff was professional and easy going. Thanks to Dr Hugo. will definitely be recommending this place to family and friends.
3. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von W.T.B Clinic House Of Hearing
Dear Monica,
Thank you for taking time out to post a review.
We are glad that you received a 5 star treatment from one of our doctors.
We will pass on this message and do have a great week.
Kind Regards,
Emma
Admin
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