W.T.B Clinic House Of Hearing Bewertungen 

It was a quick and fast

I was given a date within 5 days only for it to be cancelled the night before and substituted for one in a week's time. It was obviously a ploy to get my deposit. I complained by email and heard nothing back and no refund of my deposit. Very disappointing to say the least.

I was a little late but (Kenny) the Doctor I saw waited and took me to have my ears suctioned when I arrived, without making any fuss, always being polite and helpful. I was very pleased!

Immediate test and result
Couldn’t be happier

Dr Kenny was very informative and did a great job.

I booked my appointment last minute,
And was very much satisfied with the service , I was well looked after ,under the care of Kenny. He is very much knowledgeable about ears and explains things well . I left hearing better and reassured. Overall I will give this experience 10/10.

Kenny is fantastic. So efficient and is so helpful making sure he’s answered any questions. I’ve now been 3/4 times.

Arrived on time to find that my allocated appointment time had been double booked, so had to wait 25 minutes (one therapist apparently hadn't turned up). There was no receptionist working, so we had to wait until the therapist finished his session and appeared.
Once I got into my treatment, the therapist explained clearly what was required and did the job professionally and quickly. Overall satisfied and I would go back.

Atrocious service from an appalling business.
Red flags with WTB Clinic:

• ❌ No microsuction performed
• ❌ Only tweezers used (which is not appropriate for deep wax)
• ❌ No visual confirmation shown to me either before or after treatment
• ❌ I was reassured to give it time despite persistent symptoms
• ❌ Wax later described by an A&E ENT specialist as looking present for months or years - the clinician identified long-standing dark brown wax fully blocking the ear meaning the wax had not been properly removed in September.

I was advised by the consultant that using tweezers alone cannot safely or effectively remove impacted wax from deep in the canal and can actually push wax further in. No attempt was made by WTB to perform microsuction.

What should have happened:

After effective earwax removal (especially microsuction):

• Hearing should improve immediately or within hours
• The blocked/full feeling should resolve quickly
• You should not remain blocked for weeks

In my case:

• Hearing never improved - I was told it may take time
• The ear felt blocked continuously
• Upon going back to the clinic 3 weeks later on I was given the cold shoulder and told it can take time for a blocked ear to rebalance - and I should be patient - which I now know to be utter nonsense.

Raising this with WTB Clinic as a formal complaint now I have a second professional opinion has been hilarious - every excuse under the sun and a flat refusal to do anything at all. They are perfect and the deaf in one ear customer is always wrong.

Avoid this place at all costs if you value your health - go to the reliable specialists like Specsavers and Boots where you will be seen by actual audiologists and you will be shown your ear under microscope on a screen before and after treatment. In the event that there are remaining issues you will not be fobbed off either.

WTB Clinic is hardly ever actually open which is very odd. It can be shut and in darkness for days on end - we live only a few doors away and pass it every day. When I originally visited in September, another obviously disgruntled patient with continuing problems was there causing a scene. I now know why.

I am lodging a formal notice with the relevant health authority.

Excellent, pain-free treatment and no extra charge even though it took much longer than expected.
Everything sounded so loud afterwards! I had no idea how deaf I’d become!

I visited the clinic due to an acute ear issue. As I work professionally with headphones and have very sensitive hearing, I was a little tense at first.
The doctor explained the situation clearly and calmly, and carried out the treatment in a precise, structured way. The effect was immediate – a few days later I was able to complete a major production without any problems.

The appointment was unexpectedly easy, with a light and natural sense of humour that made the whole experience straightforward rather than stressful.
I can fully recommend the clinic and the doctor – even though I unfortunately don’t know his name. 😄

Viele Grüße und herzlichen Dank! 😉

Madeleine

I was able to make an appointment quickly. The staff were so helpful and prompt in addressing my problem. Highly recommend.

Care excellent. Welcome very friendly. Cleanliness 100pc. Because of a mobility problem I found the couch too high and the chairs too low. Otherwise good service. Assistance from Staff much appreciated.

Great experience

Very polite ,explained the procedure to me took a few minutes to remove my wax ,clinic spotlessly clean ,would highly recommend ,both myself & my son have attended the clinic ,also its open on a Sunday which is a bonus if your busy throughout the weekday.

Hugo was friendly, professional and did a great job. One ear was particularly blocked and he totally sorted it out. I totally recommend WTB Clinic House of Hearing.

Scam doctors
Unprofessional
Dirty place

Excellent care and professionalism
I had a fantastic experience at the clinic. Dr. Kene is exceptionally professional, genuinely caring, and incredibly thorough in his approach. I felt listened to and well taken care of throughout my visit. I would highly recommend this clinic to anyone.

Great doctor