WOOOF Bewertungen 

560
•
TrustScore 4.5 von 5

4.4

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

My dog absolutely loved both the Halloween package and his toy. He is still carrying it around with him every where. Easy to shop on the website. Updated re despatch and delivery , very quick service... Mehr ansehen

Bewertet mit 5 von 5 Sternen

The customer service team are excellent. I foolishly ticked collect instead of delivery. The team immediately had my toy posted and at no extra charge. The toy is a replacement as Colin’s cheeseburge... Mehr ansehen

Bewertet mit 2 von 5 Sternen

2 stars as shipping process was good. My issue is with one of the products being stocked - Zee.Dog Hands-Free Dog Lead - Andromeda. DO NOT WRAP THIS AROUND WAIST. Although advertised that this is a us... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Bought a Zeedog Softer wall harness for our cockapoo (he loves this type) and shipping was fast, price was competitive and comms were great.

Unternehmensdetails

  1. Zoohandlung

Vom Unternehmen geschrieben

WOOOF.co.uk is an e-commerce shop for dog lovers. We stock hand-picked items of the highest-quality from local, sustainable and eco-conscious brands. Shop with confidence at WOOOF for dog food & treats, fashion & accessories, homeware, grooming and more. We deliver waggy tails to all UK based dogs.


Kontaktinformationen

4.4

Hervorragend

TrustScore 4.5 von 5

560 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat 35 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 2 Wochen

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4.4

Alle Bewertungen

(560)

142 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

I recommend the pupsicle!

Bought the xl black pupsicle with refill and tray mould for my 2 bmd’s. Best thing I did! Recommended to several people. I’ve been making my own refills and keeps them busy for 20-60 mins.

29. Mai 2025
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

Dog's love them.

My experience in buying from Wooof was good. But i do find it hard to do up and undo the popsicle. Refills are expensive. But . My dogs love them.

25. Juli 2025
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

So originally orderd 2 leads only got…

So originally orderd 2 leads only got one was told by accident another lead was sent but I did not receive.
Anyway to be fair this was rectified and I got the second lead I orderd so I'm happy now thank you 😊

3. August 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Very durable

Having already purchased the large size with great success, I decided to buy the XL as my dogs are now fully grown. This keeps them busy and chills them out while I am working. Great product and very durable.

10. Juli 2025
Bewertet mit 5 von 5 Sternen

My dog absolutely loves the Pupsicle…

My dog absolutely loves the Pupsicle toy! As soon as I take it out, his tail starts wagging like mad. It’s become our go-to for keeping him entertained, especially on rainy days or when I need a bit of quiet time. The design is super smart—it’s mess-free, durable, and easy to fill with his favourite treats or frozen goodies.

One of the best things about it is how calming it is for him. Licking is naturally soothing for dogs, and I’ve really noticed how much more settled he is during and after using it. It helps him relax, unwind, and stay busy in a positive way. Best of all, it actually lasts longer than other chew toys we’ve tried. It’s safe to say the Pupsicle is officially his favourite enrichment toy—and I’m a huge fan too!

23. Juli 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Pupsicle - great enrichment toy

First purchase from wooof but would definitely buy again. The pupsicle has kept my dachshund entertained for nearly an hour! We brought the full package, toy, treats and moulds. Currently have some different flavours in the freezer ready to try!
Absolutely amazing!

12. Juli 2025
Bewertet mit 1 von 5 Sternen

Safety Hazard & Lack of Response from Wooof

My experience with Wooof has been extremely poor. I purchased a Beepop toy that was so poorly constructed, I had to remove the label just to separate the attached components.
What I found underneath was shocking: loose plastic, stray threads, and an alarming amount of shedding fur. This toy is clearly a safety hazard for any pet. I promptly reached out to customer service, specifically Benjamin, explaining the defective nature of the product and providing proof.
Despite my clear communication about a defective and unsafe product, Wooof seems to be disregarding these serious concerns. I am still waiting for a proper response or resolution. It's unacceptable for a company to sell potentially dangerous products and then fail to address customer complaints about them. My dog has not been allowed near this toy.
‐-----------------‐-----------------‐---------------
Replied to Wooof:
Thank you for your response and for acknowledging my concerns regarding the Beepop toy. 

I appreciate you stating that you take feedback about dog safety seriously and that the issues I described, such as loose threads and shedding, are not typical.

I'm happy to return the toy for your inspection using the provided label, and I appreciate your assurance that a full refund will be processed if it's found to be defective, even with the tag removed.

However, I'd like to clarify the timeline of our communication. My initial email regarding the defective toy and my safety concerns was sent on July 9th, not July 11th. In that initial email, I detailed the defects and asked about the best course of action for a refund. The response I received to that email only stated that a return and refund would be possible if the label was intact, and it did not address my concerns about the toy being defective or offer an inspection as a solution.

Given that the first reply did not acknowledge the defect or offer an inspection for a refund, it was reasonable for me to assume my concerns about a defective product were being disregarded, particularly since the initial response focused solely on the intact label.

Sincerely,
Maggie

6. Juli 2025
WOOOF-Logo

Antwort von WOOOF

Hi Maggie,

We’re sorry to hear you feel this way, especially since we’ve been communicating promptly and offered a clear path to resolve the issue.

Your message came in on Friday, and as per our standard 1–2 working day response time, we got back to you within that window. In our reply, we offered to inspect the toy and issue a full refund if it’s found to be defective, even with the tag removed. That’s a fair and straightforward solution.

We take product safety seriously and always act on feedback when something’s not right. But we also stand behind the quality of our toys, which go through rigorous checks. Based on your description, what you’re seeing doesn’t match how the toy is supposed to be. This is why we’ve asked to inspect it ourselves.

We understand being cautious, especially with your dog involved. But it’s also important to allow a business the chance to respond before assuming bad intent. We’ve been transparent and proactive, and we’re still here to help wrap this up quickly.

Best,
Benjamin

Bewertet mit 5 von 5 Sternen

Reccomend

Recently we bought a pair of playday lickimat for a cat. Fast delivery. Product same as in picture. Described mesurements of lickimat. When you are looking for lickimat the mesurements is very important information. Especialy depht. Not everyone do that for online shoping. Cat is happy with the product. Thank you.

3. Juli 2025

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