woofing10.com 

I ordered the woofing10 & toothpaste May 21. One tracking no. On July 13 I received the toothpaste, no Woofing10. Prior to delivery the company was very responsive. After 5 emails post delivery, not one response. This business is under the Shopify Umbrella. I filed a complaint with them. There is a form available for customers on their website. Trustpilot wouldn't allow me to include the link.

Unfortunately I’ve read these reviews too late. A few weeks ago I received the ad and was interested. I emailed the company asking which size for my mini schnauzer. They replied within 1 day. They recommended the small, which I purchased. I also received the discount on further purchases, so I ordered the toothpaste at the same time. They actually arrived, within about 2 weeks. But unfortunately the toothpaste is damaged and leaking everywhere. I have sent four emails over a 10 day period and surprise, no response. Doesn’t look like I’ll be getting g a replacement. Poor customer service and I won’t be buying again.
**** I’d like to update that I actually received an email response from the company, 10 days after my third email, they stated that a replacement toothpaste has been requested. That was 1week ago..
****** update 2- still not not received replacement- that was 4 weeks ago- Don’t trust them .

I am giving two stars instead of one because although the product took two months to arrive from China (Wuhan, ironically), it did arrive, and customer service responded promptly to all of my emails regarding tracking and delays.

I had to sign for my package. Good thing I was home when the post office knocked on my door.

The toothbrush product itself is also fine. I was able to get toothpaste in the reservoir, and my dog chews on it without destroying it.

However, ever since I ordered from Woofing, I have been getting spam emails up the wazoo. Probably about 50 a day. No doubt they sold my email address. Glad I used PayPal, because Lord knows what they might do with credit card numbers.

Wish I read these reviews before purchasing. Bought some items from them in April, they never arrived. Tracking says they are in transit for about 2 months already...tried to contact them by email - ignored, by messenger - got automatic replies and now i can see they blocked me as a user.
Fu**ing scam by Fb ad, horrible.

No product. No refund. Been waiting since early April and it is now mid July. Company sent a few responses to my inquiries and has since ignored me. I truly wonder if there is a product. STAY AWAY!

Gee - we all have the same issue - waiting MONTHS for a product to show up. AND - I checked FDA database (I am a retired FDA lawyer), and there is no FDA approval for this product. As a matter of fact, here is what the FDA says on its website: "There are currently no requirements for FDA pre-market approval of medical devices intended for animal use."

I placed an order on 04/15/20 by responding to a Facebook ad and received an order confirmation. On 04/18/20, I received an email stating it was shipped (from China). I checked the tracking # I was given every few days, and it never left China. It's now been three months. The tracking link now says the tracking # is expired and can be considered lost. I contacted this seller on June 7, June 13, July 3, and July 8. Except for July 8th, which was not answered, I received apologies and urging to be patient. In my July 8th email, I asked for a refund. No response or refund has come. I have filed a complaint with PayPal. UPDATE: after more than 3 months this product arrived. The product was supposed to be a dog item for extreme chewers. My Scotties could take it apart in 5 minutes. Not worth the money or aggravation.

BUYER BEWARE!!! If it were possible, I would have given a rating of less than 1 star because this company definitely deserves a minus star. I purchased this item over 3 months ago and I still have not received it. I have sent two emails requesting delivery of this item but, as of today I have had absolutely no cooperation from Woofing10. At this point, I know I will never receive the item. In part, I blame myself for ordering it since it is made and shipped from China. DO NOT PURCHASE AS YOU WILL NEVER RECEIVE THE ITEM.

This is a scam. They say madenin U.S but they are made in China and in fact I paid for it and never even got it.

Less than zero! Tried 3 time to email to cancel ... found out the money was taken out of my account the same day I ordered. they require your order number to cancel ... but they never gave me an order number! I never got an email until I tried to cancel. I emailed 3 times saying I do not want it. They just email back that it is on the way! I had understood it was from Texas but found out it actually comes from China! I have learned enough about it, that I would not trust this to be safe for my dogs! I cannot find a phone number. I contacted my Visa about it so it is in dispute now. I absolutely do not want it if it comes! But ... after this long I doubt it will ever arrive!

I would give it a negative 1 if I could. After waiting over 2 months for my order, I turned it over to Amex and they are disputing charge. Very frustration- Woofing10 would respond asking for a few more days (if they responded at all). A rip off- DO NOT PURCHASE ANYTHING FROM THIS COMPANY

Wish I had read reviews earlier. I ordered one toothbrush on 4/5/20. Tracking stated it shipped on 4/7/20. Tracking is in Chinese, even though the OLD Facebook page (which is gone now) said the company was out of Canada. Tracking now shows as expired, and there has been ZERO response when I have emailed this company. The new Facebook page does not allow you to comment (hmmm, wonder why???) but if you dig a little deeper it shows the page administrator is from Bhutan, and that Facebook has not been able to verify the business. I wish I had paid through PayPal, but I didn’t, so now I’m going to have to dispute with my bank. Hopefully I can get the refund, then plan to request new debit card number. Stay FAR away from this scam of a company.

NOT A SAFE PRODUCT!!!! These are terrible, cheaply made toys coming from China. Beware of the products from Woofing10 - they are NOT FDA approved. The Food and Drug Administration doesn't regulate dog toys, and the Consumer Product Safety Commission only regulates pet toys that can be proven to put consumers (people, not dogs) at risk.
This toy fell apart in 20 minutes. In order to get a refund (which you’ll more than likely want) you’ll be shipping to China $$$.

I wish I had seen this site and read the reviews before I ordered this Woofing10 toothbrush toy for my dog. It took over 3 months to arrive. The store says it is located in FL, but the item actually comes from China. It is a piece of trash. My dog shredded it in less than an hour, and we were concerned about him choking on the pieces. Refunds are a joke because it will cost you more to ship the pieces back to China.
DO NOT WASTE YOUR MONEY OR TIME!

Responded to a Facebook ad...big mistake!
As others have said, it took an extremely long time to arrive. When it finally did, the disappointment quickly turned to anger. What a complete ripoff!
The idea is to put the toothpaste is the reservoir, but the opening almost none existent. I managed to get some in there using a steak knife.
My dogs hated it. Plain and simple, they licked it a couple of times and left it.
2 large extreme chewers that I paid 46 dollars for.
Ripoff, crappy, DO NOT BUY.!

Still haven't receive merchandise and they will not contact me

Do not order from this company! I placed an order for two large toothbrushes and a tube of toothpaste on 4/24/20. Just after I paid with PayPal, I got an offer for an additional discount so I ordered another tube of toothpaste. On 4/28/20 I received an e-mail that my order was on its way but when I checked the acknowledgement it only showed one tube of toothpaste on the order. I e-mailed them immediately and they responded that they checked and both orders were shipping together.
After that I sent several e-mails checking the order status only to be told that the status would be updated shortly. I must admit that customer service responded to each of my status inquiries but it did not speed things along. The products ship from China and my package finally arrived on 7/6/20. To my dismay, I discovered that the package only contained two tubes of toothpaste and no toothbrushes. When I checked on line it showed that my order was delivered complete. I e-mailed customer service and included copies of my orders and a copy of the e-mail from them stating that both orders would be shipped together. I even sent pictures of the package and the shipping label showing that only two items were in the package. I have had no response from their customer service since then.
I opened a case with PayPal and they sent the company a notification that items ordered were not received. I will more than likely have to file a claim with PayPal because I hold out little hope of hearing from this company.
Like some of the reviewers above I too responded to an ad on Facebook. Never again!

I ordered toothbrush and toothpaste for over $40. Waited 3 weeks and only toothbrush arrived. Emailed them 3 days ago-no answer. Did not know the product was shipped directly from China so I won't use it anyway

It took over six weeks to receive my order and I only got the toothpaste, not the toothbrush. Three emails to the company and no response.
With such poor customer service, I'm concerned the quality of their products will be bad or even dangerous.

I have now read many of these entries. If you're reading this, then I sincerely hope that you're reading it prior to placing an order with the Woofing10 company. If so, please think twice.

As I read the entries of other Trustpiloters, I saw my story unfold each and every time. I waited weeks on end with no viable information coming from the Woofing10 "customer support," just as most others did. I was mildly surprised when my wife came in to tell me that the package had arrived. They told me that the delivery person's instructions had included literally handing the package to the resident; the item could not have been left on the porch. After reading these other entries, I wonder if items were sent back into limbo if there was no one home to receive the delivery.

The story of familiarity rang true in other aspects, as well. The smalls (smallest), which I'd ordered for my 8lb & 12lb dogs were really large. They are more large than I'd imagined when on the ordering page, which handily had no dimensions - and I think more large than will prove to be useful. Our large dog could probably get by on the small. I will say, however, that the large size seemed to fit. There was also a comment about the flexibility of the pieces, to which I agree also. They are as rigid as a *ong product. Given that size and stature, I may find myself looking to give away the ones for our littles. My little little can scarcely open her little mouth that wide and definitely doesn't have the jaw strength to squeeze anything out of that device.

To digress, if you're still reading, I think the thing that is nagging me is the lack of oversight and low standards which the social media platforms share with these advertisers. I'll wager that many of the Woofing10 customers arrived at the company's website after through-clicking an ad on *acebook or *nstagram, or something similar. The standards for adverts are fairly low, when you think about it. Considering that the we consumers are providing the passive ad revenue to fuel those massive budgets, I'd/we'd hope that someone is sort of looking out for us. And don't forget the payment clearinghouse(s) that handles all the money changing. Alas, it comes down to the old adage of "buyer beware." If I don't want my money to fly away, it's up to me that I don't toss it in the wind.

I hope you receive your product(s) soon, if this is your story also. If you're here prior to ordering, then maybe think it through again. In any case, take good care.

Cheers,
S