Woodencrew Bewertungen 

I'm very pleased with Woodencrew. They provide excellent customer service and fast, reliable service. They have great deals as well. The products itself are very much up to standard. I highly recommend trying out their products.

Me encanta esta página es genial se las recomiendo

l placed my order and was panicking thinking it wouldn't arrive in time for my planned trip to the USA. Contacted Woodencrew who checked and said my order was on the way and fingers crossed l should receive it in time for my trip, Today it was delivered so l am well happy that l can get some comfort on my long 9 hour flight, nothing worse than head dropping and being unable to get any quality sleep. Have tried it out and l think this will be just perfect.......thank you so much Woodencrew.......l will definately be recommending these neck pillows .

Wishing to avoid Amazon, I opted for a smaller US company. Unfortunately, I did not examine the details carefully enough (it's just an import company bringing product in from China). Even worse, they use a delivery service that lacks good tracking information and the product arrived 3 days after delivery window. The 5-10 day delivery frame (for Express!) was 2 weeks, during which the package sat for 6 days with no updates. The delivery label shows it came from only 45 minutes away after making it through customs (at least 9 days before it arrived at our door). The company's customer support was not helpful and a bit flippant. The product is similar to what we received quickly from Amazon, within the timeframe we needed. Don't know who's been had - me for purchasing from Woodencrew or Woodencrew for using a bad delivery service. Either way, just get your product from a company that knows how to deliver.

Item not as expected. Too tight and too high to fit. When requested returns I was put off by returning it to either China or Ukraine with no guarantee that it would arrive for a refund. Received email saying “ If you’d like to try the smaller version, we can offer it to you with a 65% discount, so you can select the option that suits you best.

You’re also welcome to keep the larger pillow as a Christmas gift for someone — many customers do this, and it becomes a very thoughtful and practical present. With the 65% discount on a new pillow, this option becomes a very cost-effective solution for you.”
Not impressed and won’t recommend or use this company again!

Company is uncooperative in providing refund/return details and their website doesn't provide return instructions (other than contact them for details). Highly suspicious behavior ... buyer beware before purchasing.

Well! An interesting u turn.
I’d researched all similar products for my long hall trip.
Unfortunately I had left before the goods arrived, so I felt disappointed and stupid for wasting my money.
However, when I spoke to the company they went the extra mile to let me see that they did care. For my disappointment they are sending me one of their anti bags.
Thank you woodencrew

I ordered the flight cushion and had trouble tracking the parcel. Wooden Crew responded to my email and reassured me that my parcel was in transit and gave me updates on the delivery date. Having had issues with other companies and goods not arriving it was reassuring to have good customer service from Wooden Crew

The pillow and the extras are all exactly as they are advertised. Perfect for my trip.
The customer service experience is exceptional. I’m really pleased I chose this product over all the other options.

Edit to my review:
The package I received came directly from AliExpress — it even had AliExpress shipping stickers on it with the exact same product description. The backpack has no WoodenCrew logo anywhere, despite the seller claiming otherwise.

Original review:
I ordered a backpack and travel pillows from Woodencrew back in March. The pillows arrived quickly, but the backpack (which I mainly ordered for my trip) was a nightmare. Despite being sold with “free express shipping,” it took over a month to arrive.
When it finally came, I discovered that the advertised dimensions were inaccurate. The website claimed it was suitable for Ryanair and other European airlines’ hand luggage requirements, but the backpack is actually too big to qualify. This was really frustrating as I had planned my luggage around it.
On top of that, the parcel arrived with AliExpress stickers — the exact same bag can be found there for cheaper. I felt completely misled.
Overall, this experience felt like a scam. I would strongly advise against ordering from Woodencrew — save yourself the frustration and buy directly elsewhere.

It is hot and sweaty.
Doesn’t support neck
Knocks AirPods out.
Useless

Received 3 travel pillows 3 sets of packing cubes and 3 Anti theft bags 1 of the bags was faulty sent an E mail and they replied the next day and sent me another one free of charge fantastic customer services and love all the items as good quality will definitely recommend to friends & family

The neck pillow is great but ear defenders don’t work

I have sent an e-mail for a return however there has been no response at all! I would like to return the item and I’m still within the 60 days!

Prompt service in relation to receiving a faulty neck support. Replacement came in time for holidays and 17hr of flights...hoping it's all it should be. Customer service has been very efficient.

After placing and paying for an order for two items. They emailed me back stating they had made a mistake with pricing and cancelled my order.

Went to reorder the itmes and the price had doubled.

Just to add as well they took my payment instantly but yet my refund from them will take up to 10 days

Email they sent was short, abrupt clearly don't care about customers

Absolute game changer! Just used these for the 1st time on a 12 hour flight from Bangkok to London - I slept for 6 hours (and I can never sleep on long or short flights) my wife used hers too and loved it (she also slept more than she normally can on a long flight) 100% worth the money, great quality- comfortable and easy to use, gives great support- fantastic

Great product yet to use it long haul but feels supportive and comfortable
Great customer service

As a new customer I had ordered two neck support units. One of which had a tear at the Velcro fastener. I took pictures to confirm my statement and before I could call I had received an email stating a new Neck rest was already on its way. That is first class customer service!!!! I am so impressed and it was so very prompt. Thank you for superb follow up for a new customer. Thank you!!!

I rarely leave reviews, but this WoodenCrew pillow deserves it! From the moment I unboxed it, I could tell it was designed with travelers in mind. The compact size is genius—it barely takes up any space in my carry-on.

I used it on a red-eye flight, and for the first time, I actually woke up rested. No stiff neck, no awkward head tilting. It felt like I had a mini bed for my neck.

Bonus points for the friendly support team who helped me choose the perfect color. This isn’t just a product; it’s a game-changer for anyone who travels often. Can’t wait to take it on my next adventure! ⭐️⭐️⭐️⭐️⭐️