Wondrwall Group Bewertungen 128

The employee was kind and did a good job, but we are facing the problem and will contact building maintenance.

V good customer service !

as always the team there to help. thank you.

I would highly recommend Wondrwall. I have been in touch with them on a few occasions when I have had problems with my thermostat and Wondrwall app.

I received a reply within a couple of hours and every effort was made to resolve my problems.

Ali is an excellent technical support agent. Explains everything clearly. Got loads of patience. Brilliant support as always.

James D went over and beyond to get me back online. Much appreciated!

The engineer not only sorted out the problem with our inverter with no fuss. The engineer also helped with the ligh controls and advice on how to get the best from Wondrwall with some energy saving tips. Great service 5*

James was extremely professional. A real Gem.

Wondrwall customer service is absolutely first class. Whether it be via WhatsApp, telephone or in person, one really gets the feeling that Wondrwall pride themselves on customer service and I’ve never been disappointed when dealing with them. In the rare occasion I’ve needed technical support, I’ve been able to raise them quickly and efficiently to seek advice either by WhatsApp or telephone and I would like to point out that JAMES (who I had helped us both via WhatsApp and in person is an absolute credit to his company. James is extremely customer focused, very caring and has always (without exception) gone that extra mile to ensure we are properly looked after and our needs met. Without a doubt, Wondrwall is amongst the best aftercare and customer service I’ve ever experienced,

Lovely man on time sorted problem

In this cold UK weather, I had an issue with a faulty heat panel in my child's room, but Ali from the technical support team went above and beyond to resolve it. He arranged for a replacement panel to be sent out swiftly (within three days), kept me updated on the delivery, and ensured it arrived as scheduled.

Ali’s prompt communication and professional approach made the entire process seamless. Thank you again, Ali

When I encountered an issue, the technical team responded very promptly, even on a Saturday. The technician was extremely polite and patient in helping me resolve the problem. In the end, the issue was resolved quickly, and I am very grateful.

Got through to someone out of office hours during new year holidays within 10 minutes. Instantly resolved the issue and gave me clear instructions on how to fix the problem, promised to call me back within 30 minutes to check I had fixed the issue which he did.
Excellent customer service

Once I found the reset button on the side of the battery everything was easy,
Unfortunately, the mobile signal kept dropping so had to call back a few times

Wondrwall provided an excellent service from beginning to end. James replaced our defective part and was extremely helpful and professional.

Due to an internet glitch my system yet again wasn’t working on the Wondrwall app. After a couple of emails and a phone call trying to resolve the issue without any success, James paid a visit and managed to get us working again. All the staff are wonderful, they answer emails quickly and are patient, knowledgable and polite.

We have had Wondrwall bespoke fitted into our apartment and Ali has always been very helpful when ever we have required customer support

Customer service was good when transferring switches from previous owner of property to our account.

We were recently visited by the South West field engineer James Davidson who was simply outstanding. His depth and breath knowledge of the system is excellent. This is,also support by is first class customer care service were nothing is to much trouble. A true gent who represents Wondrwall superbly.

Instant helpful response but still awaiting the long promised new wondrwall app so that I can remotely manage our home security