Stella Insurance UK Bewertungen 499

TrustScore 3.5 von 5

3.6

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Very helpful and straight forward in switching my car on insurance and made a mistake regarding date which was easily changed and they didnt charge me an admin fee as I’d requested. Great customer ser... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Horrible company. It feels like driving with big brother constantly watching you. Occasionaly when overtaking a car you need to go slightly over the limit to quickly and safely overtake. Yet do this w... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I cancelled my insurance today using the online platform. It was very straightforward and took less then 10 mins. Clarissa was professional and efficient. Unfortunately the cost of owning a car is t... Mehr ansehen

Bewertet mit 5 von 5 Sternen

First time i’ve used Stella. Very impressed so far. Easy to set up the black box (with my garage showing me in 30 seconds where it needed to be plugged in!) and the App. Customer service very helpful... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Versicherungsagentur
  2. Versicherungsgesellschaft

Vom Unternehmen geschrieben

We’re a purpose-driven insurance brand with one aim: to focus on leveling the playing field for women. That’s why we’re delivering insurance solutions that are adapted and tailored to the needs of women. We want to empower customers and humanise insurance which is clearly no small challenge. But we’re bringing a wealth of experience and passion to the table to help enable this. The world moves forward when we work together, as partners, allies, equals. That’s why we partner with like-minded people and organisations creating a community to drive actionable change for women. A portion of our profits is given to women focused charities and organisations with a shared vision to help improve the lives of women. We’re passionate about challenging the status quo, championing equality and building products for a fairer world. We’re starting with insurance. Come and join us.


Kontaktinformationen

3.6

Akzeptabel

TrustScore 3.5 von 5

499 Bewertungen

5 Sterne
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1 Stern

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Bewertet mit 5 von 5 Sternen

Everything was so easy and simple

Everything was so easy and simple. Even for a pensioner like me. Thank you...

2. März 2025
Stella Insurance UK-Logo

Antwort von Stella Insurance UK

Thank you for taking the time to leave a review and for sharing your experience with us.

We are pleased to hear you found the process straight forward.

Welcome on board.

Bewertet mit 4 von 5 Sternen

So far so good

So far so good

9. Februar 2025
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Antwort von Stella Insurance UK

Thank you for taking the time to leave a review.

We are pleased to hear about your positive experience with us.

Welcome on board for the coming year!

Bewertet mit 5 von 5 Sternen

Aftercare

I got a refund that is now sorted - awaiting return of 40 pounds now for return of device - have changed my review as service after was very good

25. Februar 2025
Bewertung ohne vorherige Einladung
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Antwort von Stella Insurance UK

Thank you for taking the time to change your review.

We are pleased we were able to resolve the issue for you.

Bewertet mit 5 von 5 Sternen

Professional courteous and kind. My advisor Emma was brilliant answered any questions that I was concerned about. She was brilliant.

My Advisor Emma was professional courteous and knowledgeable and kind any concerns I had about the policy she gave me reassurance and clear and precise. Wonderful customer care service I received from Emma thankyou. She a great asset to your Company

25. Februar 2025
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Antwort von Stella Insurance UK

Thank you for taking the time to share your experience with us.

We have passed on your kind words to Emma.

Thank you for the lovely feedback.

Bewertet mit 5 von 5 Sternen

Got me set up within minutes with a…

Got me set up within minutes with a great price really happy , they were half the price I nearly paid with Tesco thank you Stella x

24. Februar 2025
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Antwort von Stella Insurance UK

Thank you for taking the time to leave a review.

We are pleased to read your comments, and we appreciate the feedback.

Welcome to Stella. We are pleased to have you as a customer.

Bewertet mit 2 von 5 Sternen

Don't like the idea of being tracked by…

Don't like the idea of being tracked by the device they insist you put in you car that's why it's a low score one feels like they are being looked at in a Big Brother scenario all this after being charged extortionate price for the cover , no claims means nothing not just this company most of the other companies are the same cold hard cash is there god not loyalty or dignity and honesty towards the customer !

16. Februar 2025
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Antwort von Stella Insurance UK

Thank you for taking the time to leave a review.

We value all customer comments and feedback.

Thank you for sharing.

Bewertet mit 5 von 5 Sternen

No-nonsense

No-nonsense, good communication

5. Februar 2025
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Antwort von Stella Insurance UK

Thank you for the 5-stars! We are happy to hear you had a positive experience with us!

Bewertet mit 5 von 5 Sternen

5 stars

Staff were friendly and helpful. Thank you.

31. Januar 2025
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Antwort von Stella Insurance UK

Thank you for the 5-stars! We are happy to hear you had a positive experience with us!

Bewertet mit 4 von 5 Sternen

podziekowanie

Witam. wszystko perfekcyjnie załatwione. pełny profesjonalizm. dziękuję. polecam wszystkim. happy.

2. Februar 2025
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Antwort von Stella Insurance UK

Thank you for taking the time to leave this review.

We are pleased to hear that you were taken care of and that you were happy with the service received.

Thank you for recommending us.

Bewertet mit 3 von 5 Sternen

Pffff how much?

I don't understand what's going on with insurance quotes, each year I hope it's going to be cheaper but I have my eyes ripped out. Stella was the cheapest but I'll be stuck with a telematics box like a noob driver which is a pain in the behind. Hopefully next year will be cheaper?
As a very mature student studying at home I've gone for domestic and pleasure only at 6k a year, who knows how much I will be charged when I go back to work and add commuting with more miles.
To be fair the process was simple enough and I will be able to check my driving via the app, cos after years of driving I need advice now eh?

Be kind Stella. Next year I want a heavy discount!! Might go up a couple of stars 😉

8. Februar 2025
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Antwort von Stella Insurance UK

Thank you for taking the time to leave a review. We aim to provide the greatest possible experience to our customers, and we're sorry to hear that your experience was just an average one.

We do value your business and thank you for taking your policy with us.

Bewertet mit 1 von 5 Sternen

Horrible insurance

Voided my insurance for incredibly stupid reasons

15. Januar 2025
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Antwort von Stella Insurance UK

Thank you for taking the time to leave a review.

We are sorry to hear about your less than satisfactory experience with us. Our complaints team will be in touch shortly.

We hope you will allow us this opportunity to put things right.

Bewertet mit 5 von 5 Sternen

Customer services very helpful

Customer services very helpful, very knowledgeable, fare quote, I don't mind the Box, as it will improve my driving

29. Januar 2025
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Antwort von Stella Insurance UK

Thank you for taking the time to leave a review.

We are pleased to hear about your positive experience with us and we will ensure your kind words reach the agent you spoke to.

Welcome on board for the coming year!

Bewertet mit 4 von 5 Sternen

Good so far black box is actually…

Good so far black box is actually helpful

25. Januar 2025
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Antwort von Stella Insurance UK

Thank you for taking the time to leave this review.

We are pleased to hear you find the telematics device helpful.

Thank you for the feedback.

Bewertet mit 4 von 5 Sternen

Friendly helpful staff

The 2 ladies I spoke to were able to answer my questions.

28. Januar 2025
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Antwort von Stella Insurance UK

Thank you for the 4-stars! We are happy to hear you had a positive experience with us!

Bewertet mit 5 von 5 Sternen

Great site

Great company and pricing for women
Will be using them again

24. Januar 2025
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Antwort von Stella Insurance UK

Thank you for the 5-stars! We are happy to hear you had a positive experience with us!

Bewertet mit 1 von 5 Sternen

STAY AWAY

Absolutely appalling experience.
Had an accident, no 24/7 helpline as advertised, instead just a series of numbers that aren't applicable to you.
It's been nearly a week now since the accident.
They deemed it a write off, so the courtesy vehicle was taken off me, as per policy, which is fine. However, they then decided they were unsure as to whether or not it was a write off.
Emails unanswered, cannot get in touch with anybody.
I have never had such terrible customer service anywhere

EDIT:policy number PAPCZUR02PN0001818
I did try a couple of days ago to reach you on your live messaging system regards this, but I kept on getting put on hold, then cut off, along with being asked for my reg number, name , address, countless times, the irony!!!
No waiting for my claim to be processed which has taken too long, I have not had a car for over 2 weeks now, It doesn't feel like its too much of a priority.
You have my details if needed . I have spent far too much time dealing with this now

29. Januar 2025
Bewertung ohne vorherige Einladung
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Antwort von Stella Insurance UK

Thank you for taking the time to leave the review.

We are very concerned about the comments and want to get this resolved for you as quickly as possible.

We can't trace an existing policy under the name you have left the review in.

Please can you provide a reference or advise the name the policy is in so we can get this matter looked into.

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