DO NOT GIVE THEM YOUR MONEY!!!! Do not trust this site, I won £330. Took a day for them to “approve” then closed my account, they sent an email asking for ID and one thing they was asking for was f... Mehr ansehen
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Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The agent I spoke to was very nice friendly and professional. They went out of their way to help and answer all queries and gave me free spins complimentary
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my experience with Mada from customer services was probably the best help i have ever experienced and would love for Mada to be given my feedback and wish everyone was as kind would be a much better... Mehr ansehen
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Have only positive experience to share..games choice wonderful. Payout quick,within advised time frame and document verification fair without any trouble. Only issue that sometimes system glitches o... Mehr ansehen
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Play 100's of the BEST Online Slots, Get 30 FREE Spins - No Deposit Necessary! Enjoy Big jackpots & Hot promotions. Powered by Wink Bingo (T&Cs apply)
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- winkslots.com
4.0
Gut
314 Bewertungen
Keine Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat seine Kunden nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 93 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Poorly thought out app and poor playing experience
Game play after around two months is not satisfying. Very few bonuses and little return on the ones I have had. Compared to other sites this is my least favourite and least rewarding. The app is also frustrating. Poor layout. Hard to find what you need. Cannot see where to find a withdrawal and track progress. When you search transaction history you receive a list of every spin made. I want a clear cut profit and loss section and a section that clearly shows my deposits and withdrawals. If tfat information is available I can’t find it. Other sites. And not all are great. At least make these parts clear. It just isn’t very user friendly. I wouldn’t recommend to anyone else
22. August 2024
Bewertung ohne vorherige Einladung
Antwort von Winkslots
Hi Richard,
We appreciate your feedback and value your opinion.
We are continuously striving to improve our customers' experience on our site, and we are grateful for the opportunity to do so.
We are sorry to hear that you haven't had the best of experiences with our site so far. We're also sorry to hear you haven't had much luck with the games recently, as we hope you can understand this is not something we can influence as the outcomes of all our games are completely random and our games are reviewed regularly for randomness by an independent body.
Regarding the transactions part, we do make available the information, we are sorry if you have found it not very intuitive. The cashier shows the outstandings withdrawals and the progress in real time! Also, in My Account - My Transactions you can find the account statement that shows your net deposits (a running total of your deposits minus your withdrawals for a 90-day period). If you require older data, you can always contact us via support channels, and we'll be more than happy to assist.
Thank you for your feedback once again, and we can assure we do use this forum as an opportunity to take your feedback and make positive changes that ultimately enhance our customers experience of our sites.
Regards,
winkslots.com team
Maxi M Was lovely customer support very…
Maxi M Was lovely customer support very helpful and kind
20. August 2024
Bewertung ohne vorherige Einladung
Antwort von Winkslots
Hi Shanay,
Thank you very much for your recent review of our customer support at Wink Slots. We are so glad to hear that your experience with us was enjoyable and that the representative went above and beyond to assist you.
Your positive feedback greatly motivates our team, and inspires us to always provide high quality support and a fun enjoyable gaming environment.
Thank you once more for your review. We hope you continue to enjoy our services and have an amazing time with us
Kindest regards,
The Wink Slots Team!
very responsive and helped me sort my…
very responsive and helped me sort my issue! maxi m
very good agent
19. August 2024
Bewertung ohne vorherige Einladung
Antwort von Winkslots
Hello Mason
I wanted to take a moment to express my gratitude for your recent review of customer support at Wink Slots. We are so glad to hear that you had an enjoyable experience with us!
Our team works hard to ensure that our players have a great time while playing our games, the best support and your positive feedback is truly appreciated. It's always wonderful to hear from satisfied customers like you.
Thank you again for your review, and we hope to see you back at Wink Slots soon for even more exciting games and prizes!
Best regards,
winkslots.com Team,
Terrible slots! No bonus's.
Wow, one of the worsts sites to play on! I'm signed up to 100's of casino's' ! This casino is awful. Played several games over a few days, depositing 50 quid each time. 30p stake, not one bonus on any of the games, minor wins I.e 30p, 80p. This casino is a money taker , nothing fair about the slots. Money just disappears , no satisfaction or joy in playing whatsoever. Super slow and glitchy slots. Won't be depositing again, far far better casino's out there. You'll lose and that is it. Don't join the casino. Total waste of time and money
16. August 2024
Bewertung ohne vorherige Einladung
Antwort von Winkslots
Hello there Jaber,
We apologize if you've encountered any inconvenience or if your experience on our site hasn't been as enjoyable as you'd hoped.
We understand how not having much luck with the games can be a letdown. Please remember that all our games have entirely random outcomes, which we don't have any control over. A third-party authority regularly verifies the fairness and randomness of our games.
We'd be delighted to review your gameplay and, if possible, share some pointers on how to maximize your enjoyment and playtime without the need for extra deposits. We've reached out to you privately to obtain your account details and offer assistance.
Warmest Regards,
winkslots.com Team
Madeline M was great with helping
Madeline M was great with helping! Highly recommend her 🙏🏻🙏🏻❤️
11. August 2024
Bewertung ohne vorherige Einladung
Antwort von Winkslots
Hello Magdalena,
Thank you for your feedback.
we strive to provide our players with the best possible gaming experience, and it's great to know that we hit the mark with you. Your positive feedback means a lot to us, and we appreciate your kind words.
We hope that you'll continue to enjoy our games and that you'll have many more exciting and rewarding experiences with us in the future.
Thank you again for choosing to play with us.
Kind Regards,
Wink Slots
Spoke to someone and they got to me…
Spoke to someone and they got to me instantly no waiting and sorted out my issues straight away lovley customer service and always make time and speak to you lovley
11. August 2024
Bewertung ohne vorherige Einladung
Antwort von Winkslots
Hello Kiera,
We wanted to take a moment to thank you for your amazing review of our support team. It's always great to hear from happy customers.
Our team is committed to delivering exceptional games, unparalleled customer support, and a memorable gaming experience. Your positive feedback mirrors their dedication. We appreciate your kind words and are thankful that you chose to play with us.
We hope that you will continue to enjoy all that we have to offer, and we look forward to providing you with even more fun and excitement in the future. Thanks again for your review!
Best regards,
The Wink Slots Team
Maxi was really helpful got to the…
Maxi was really helpful got to the route straight away
5. August 2024
Bewertung ohne vorherige Einladung
Antwort von Winkslots
Hello Nathan,
We wanted to take a moment to thank you for your amazing review of our slots and bingo games. It's always great to hear from happy customers, and we are thrilled that you enjoyed playing with us!
Our team is dedicated to providing our players with top-notch games and an unforgettable gaming experience, and your positive feedback is a reflection of their hard work. We are grateful for your kind words and for choosing to play with us.
We hope that you will continue to enjoy all that we have to offer, and we look forward to providing you with even more fun and excitement in the future. Thanks again for your review!
Best regards,
The Wink Slots Team
Do not play.
Do not play.
Saying random outcomes
No control over pay outs.
You for real ? Who would believe that.
Thief
4. August 2024
Bewertung ohne vorherige Einladung
Antwort von Winkslots
Hello there,
We apologize if you've encountered any inconvenience or if your experience on our site hasn't been as enjoyable as you'd hoped. We understand how not having much luck with the games can be a letdown. Please remember that all our games have entirely random outcomes, which we don't have any control over. A third-party authority regularly verifies the fairness and randomness of our games.
We'd be delighted to review your gameplay and, if possible, share some pointers on how to maximize your enjoyment and playtime without the need for extra deposits. We've reached out to you privately to obtain your account details and offer assistance.
Warmest Regards,
winkslots.com Team
Great help sorting problems
Great help sorting problems
31. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von Winkslots
Hello Nick,
Thank you so much for taking the time to share your review with us! We are thrilled to hear that you had the best experience with our support team.
At Wink Slots we strive to provide our players with the best possible gaming experience, best support, and it's great to know that we hit the mark with you. Your positive feedback means a lot to us, and we appreciate your kind words.
We hope you continue to have a fantastic gaming experience with us. If you ever have any questions or need assistance, don't hesitate to reach out.
Happy gaming!
Thank you again for choosing to play with us.
Best regards,
winkslots.com
I ve been playing for a while at wink…
I ve been playing for a while at wink slots and I wanna say that is a trusted site. I ve deposit 100 £ and win 5010 pounds. After all the documents required in 5 days the money are in my account. Very helpful staff starting from Catalina, Claudia and very polite as well. Thank you Wink slots.
21. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von Winkslots
Hello Alina,
Thank you very much for taking the time to share your thoughts on your recent experience playing our slots and bingo games at Wink Slots.
To ensure a secure and fair gaming environment, we request various documents that satisfy both our internal policies and regulatory obligations. We believe it is essential to maintain a responsible gaming experience for all.
We recognize the importance of timely withdrawals. And we are excited to announce that we are introducing internal enhancements to our service to make withdrawals even quicker and more consistent, 7 days a week. We hope that these changes will help us provide a more satisfactory experience for our customers.
We are grateful for your kind words and for choosing to play with us.
Kind regards,
Wink Slots.
Playing gold blitz extreme for 3 days…
Playing gold blitz extreme for 3 days all pots maxed out and bonus and neither come in was playing the game for 25 minutes and nothing I don’t think I’ll carry on playing on the site if the games continue with zero payouts
19. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von Winkslots
Hello Sarah,
We apologize if you've encountered any inconvenience or if your experience on our site hasn't been as enjoyable as you'd hoped. We understand how not having much luck with the games can be a letdown. Please remember that all our games have entirely random outcomes, which we don't have any control over. A third-party authority regularly verifies the fairness and randomness of our games.
We'd be delighted to review your gameplay and, if possible, share some pointers on how to maximize your enjoyment and playtime without the need for extra deposits. We've reached out to you privately to obtain your account details and offer assistance.
Warmest Regards,
The Wink Slots team!
Liars and thieves
Claimed they had sent MY money, told me this several times. They then backtracked and said there was a 'security issue'. They didn't even send an email to let me know. Was lied to several times.
29. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von Winkslots
Hello Caroline,
I am sorry to hear that you had some unpleasant experiences.
Allow me to say that we strive to provide quality and transparency in each interaction we have with our members as for us nothing is more important than the satisfaction, we provide trough diligent assistance.
With this in mind, we heard you and more than anything we are more than happy to assess your query and provide a swift resolution.
As of now we have reached out to you in private for more details and we are eager to hear from you soon!
Kind Regards,
The Wink Slots team!
Agent was very pleasant and polite to…
Agent was very pleasant and polite to talk to thank you very much for your help Tudor😊
23. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von Winkslots
Dear Gina,
I wanted to take a moment to express my gratitude for your recent review of our slots and bingo games at Wink Slots. We are so glad to hear that you had an enjoyable experience playing with us!
Our team works hard to ensure that our players have a great time while playing our games, and your positive feedback is truly appreciated. It's always wonderful to hear from satisfied customers like you.
Thank you again for your review, and we hope to see you back at Wink Slots soon for even more exciting games and prizes!
Best regards,
The Wink Slots team!
Were see
I love this site.. but the reason im only giving it 4 stars is because I withdrew my winnings and received them the next day no verification needed. I then deposited more and want to withdraw again but now they want to verify me which is fine but its over the 72hrs mark that they have in there terms and are now out of office until Monday. I want to carry on playing but i dont feel assured that i will receive my second withdrawal so until i do or if i do i wont be depositing no more.. i will update you all if I receive my second withdrawal.
UPDATE they have accepted my identity and proof of address they now want to see proof of bank statements of me depositing it from my account!! Its looking like they are trying every way to try and not pay out what a joke!
UPDATE
They have accepted my documents and am verified but now waiting for my £2000 withdrawal so will update again if i receive it
14. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von Winkslots
Hello and nice to meet you Martyn!
We apologize for any inconvenience our verification process may have caused you. As a responsible and reputable operator in our industry, we are obliged to conduct regulatory checks to verify our customers' details at various stages of their engagement with us.
These checks involve requesting certain documents that meet both our internal standards and regulatory requirements. This allows us to maintain a safe and fair gaming environment for all our customers.
We would be more than happy to look into your case and work towards a swift resolution. We have reached out to you privately to gather additional details. Thank you for your understanding and cooperation.
Warm Regards,
The Wink Slots team!
A big thank you to Catalina E
A big thank you to Catalina E. Very polite and helpful. Dealt with my query very professionally and efficiently.
Thanks again.
14. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von Winkslots
Hello and nice to meet you Reena,
Thank you so much for taking the time to share your review with us! We are thrilled to hear that you enjoyed playing our slots and bingo games.
At Wink Slots, we strive to provide our players with the best possible gaming experience, and it's great to know that we hit the mark with you. Your positive feedback means a lot to us, and we appreciate your kind words.
We hope that you'll continue to enjoy our games and that you'll have many more exciting and rewarding experiences with us in the future.
Thank you again for choosing to play with us.
Best regards,
The Wink Slots team!
Good casino
I have to admit I was a bit worried after seeing all the reviews but I don’t see why this casino has got bad reviews,I played £20,won £100,withdrew them on the same day and they were in my bank the next day.This casino deserves a chance,is not as bad as everyone says.They don’t withhold your winnings as everyone says,that is a lie.Yes sometimes you need to upload documents to prove your identity but this is not the only casino in uk that sometimes requires that,let’s be serious guys.
I was happy with my experience and don’t believe all the bad reviews,is not actually a bad casino.
1. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von Winkslots
Hello and nice to meet you, James!
First of all, allow me to say thank you for taking a few minutes of your time to write us such a great and constructive review!
We are glad that you enjoyed your experience with us, from the games we provide up to the most important and exciting aspect, the withdrawal.
As reputable operators in our industry we stive for quality in all we do, and we are glad we hit the mark with you 100%!
Once again, thank you for making your voice heard and we are eager to welcome you back to make unforgettable memories.
Kind Regards,
The Wink Slots team!
Good service
1. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von Winkslots
Dear Milan,
I wanted to take a moment to express my gratitude for your recent review of our slots and bingo games at Wink Slots. We are so glad to hear that you had an enjoyable experience playing with us!
Our team works hard to ensure that our players have a great time while playing our games, and your positive feedback is truly appreciated. It's always wonderful to hear from satisfied customers like you.
Thank you again for your review, and we hope to see you back soon for even more exciting games and prizes!
Best regards,
Wink Slots
Fun selection of games and decent…
Fun selection of games and decent payouts whilst playing. Only reason I've not given 5 stars is the delay of my withdrawals I requested upon joining the site and winning yesterday morning. This is so far the only site I've joined that takes a day and an age to process withdrawals, so once (or if) these are approved, I probably won't be using the site again, as I'd like to receive my withdrawals as fast as they take the deposits, which is instantly.
20. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Winkslots
Hello Nicole,
We appreciate your feedback and value your opinion. We are continuously striving to improve our customers' experience on our site, and we are grateful for the opportunity to do so.
We understand that timely withdrawals are important to our customers, and we are proud to say that we have been processing withdrawals seven days a week for some time now. However, due to a few external factors, our weekend service is currently operating at a reduced capacity.
We want to assure you that we are committed to providing a speedy and reliable withdrawal process. That is why we are excited to announce that we will be introducing internal enhancements in the coming months to make withdrawals even quicker and more consistent, 7 days a week.
We hope you will continue to enjoy your time on our site, and we are confident that the changes we are making will turn your 3-stars review into a five-star experience. Thank you for choosing us.
Best regards,
The Wink Slots team!
Emanuela was very helpful when my spins…
Emanuela was very helpful when my spins weren’t credited
16. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Winkslots
Hello and nice to meet you Kirsty,
I wanted to take a moment to express my gratitude for your recent review of our slots and bingo games at Wink Slots. We are so glad to hear that you had an enjoyable experience playing with us!
Our team works hard to ensure that our players have a great time while playing our games, and your positive feedback is truly appreciated. It's always wonderful to hear from satisfied customers like you.
Thank you again for your review, and we hope to see you back soon for even more exciting games and prizes!
Best regards,
The Wink Slots team!
Terrible customer service - don’t expect your money if you win!!
Deposited £1500 no problem, tried to withdraw £3,000 my account is then blocked from logging in. I have provided passport, driving license, wedding certificate, utility bill, bank card proof. Zero response from them. Noticed other reviews saying they expect bank statements after verification, I won’t be supplying these if that’s the issue as that is no business of theirs. Have spoken on the chat 3 times, they keep saying it is with the relevant department soon, it has been 8 days since I made the request. This is not good enough, I am part of many gambling sites, never have any issue once identification has been provided. The chat feature don’t have any answers just that it’s with “relevant department”. Deeply disappointed having to wait so long to withdraw money that is mine.
I will update this if I have my pay out today but if not i will be reporting to the gambling commissioner as it seems I am not the only one experiencing these issues. Username - lilhan0131
After calling them this afternoon they have informed me because I self excluded from a sister site, which I wasn’t aware of, that my winnings are void and they will be refunding the deposits but not the winnings. Surely this cannot be legal!
14. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Winkslots
Hello and nice to meet you, Hannah!
As a reputable operator that takes its Safer Gambling obligations very seriously, we take all reasonable steps and have systems in place to ensure we do not permit any activity from a player that has been excluded.
The success of any exclusion, however, will rely on our customers as well to work, even if we will do everything in our power to prevent them from opening other accounts in order to assist as best as we can to uphold and respect the decision taken for personal reasons.
However, if, for example, a customer has deliberately tried to circumvent the suspension by modifying their registration details to create an account with our site while excluded, we will handle this conscious action with utmost importance in accordance with our terms and conditions.
It is our duty to take the actions mentioned, however, also to inform regarding the consequences that will follow as well.
Customers should not be under the impression that circumventing an exclusion will create a risk-free gaming environment as your will not be eligible for any winnings accrued and any deposits made prior to detection will not be refunded.
We are of course happy to review your account and have reached out to you privately to gather some more details to allow a more complete and ample perspective regarding your case.
Kind Regards, the Wink Slots team!
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Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
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Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
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