DO NOT GIVE THEM YOUR MONEY!!!! Do not trust this site, I won £330. Took a day for them to “approve” then closed my account, they sent an email asking for ID and one thing they was asking for was f... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The agent I spoke to was very nice friendly and professional. They went out of their way to help and answer all queries and gave me free spins complimentary
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my experience with Mada from customer services was probably the best help i have ever experienced and would love for Mada to be given my feedback and wish everyone was as kind would be a much better... Mehr ansehen
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Have only positive experience to share..games choice wonderful. Payout quick,within advised time frame and document verification fair without any trouble. Only issue that sometimes system glitches o... Mehr ansehen
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Play 100's of the BEST Online Slots, Get 30 FREE Spins - No Deposit Necessary! Enjoy Big jackpots & Hot promotions. Powered by Wink Bingo (T&Cs apply)
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4.0
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314 Bewertungen
Keine Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat seine Kunden nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 93 % seiner negativen Bewertungen beantwortet
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Das haben sich andere Leute angesehen
Scamers site KEEP A WAY!!
Scamers site KEEP A WAY!!! Didn't play any bonus deposited £50 and they closed my account reason suspended account you are clowns!!! Don't play on this site!!!
19. November 2024
Bewertung ohne vorherige Einladung
Antwort von Winkslots
Hi there,
Thank you for your feedback! We're sorry to hear your experience hasn't been up to par! We'd like to know more from you so that we can address your concerns, therefore we have requested your account details using Trust Pilot tool.
Looking forward to your reply!
Warm Regards,
Wink Slots Team
Would give 0 stars if i could.
Would give 0 stars if i could.
Do not use this site!
I have tried to complain to them and every contact they ignore me.
I deposited 10.00 on a promotion to spin a wheel and get free spins. I won 100 spins and got only a few pounds in bonus money.
I play on a game that i chose and wasnt doing to great but then i had a bonus round on a 50p bet. Which i was unaware at the time i was using bonus funds, i then go on to win the grand jackpot of the game at 2500 and i was over the moon. To be lucky enough to win a jackpot and as its nearly christmas until when i went to continue to play all the money was gone and they only gave me 400 some in money and some in bonus money still.
I know other sites wager but i would of took out most of that money but no not this site all winnings are capped at 400.
Please dont waste your money and hope on this site they are unbelievable!!!!!
2. November 2024
Bewertung ohne vorherige Einladung
Antwort von Winkslots
Hi Stacey,
Thank you for taking the time to share your thoughts on your recent experience playing our slots and bingo games at Wink Slots.
We are sorry to hear your time hasn't been as enjoyable as expected. We understand why you might have found it disappointing, and we're sorry for this. However, I would like to remind an important distinction between real funds play and bonus funds play. As per the user agreement, when you play with real funds no wagering requirements apply, consequently all wins are paid in same real currency with no cap whatsoever. On the other hand, bonuses are a benefit and a chance of winning withdrawable real funds which can be achieved by completing the wagering requirements attached to respective bonuses.
We are always happy to review your gameplay, and if possible, offer some advice. We have reached out privately to you via TP form for your account details so we can look further for you.
Thanks again for your review!
Warm regards,
Wink Slots
MAXI M helped me a lot today
MAXI M helped me a lot today, so I want to thank him
9. November 2024
Bewertung ohne vorherige Einladung
Antwort von Winkslots
Hi Michal,
Thank you for your review. We appreciate you taking the time to share your feedback with us. We noticed that you had previously awarded us 5 stars, so we’re curious to learn more about what led to the change. Could you please share more details about your experience? We are committed to improving and would like the opportunity to do whatever we can to ensure your next experience is a 5-star one.
Thanks again for your review! Best regards!
Wink Slots
Do not I repeat do not play with wink…
Do not I repeat do not play with wink slots they have stolen my money I won..o withdrew some money I won and it’s just being held they asked for all my I.d (passport, bank card , private letter with address and my bank statements) which I provided all and they are still saying that they are not satisfied with my verification .it’s a way to not pay people there winnings I’m going to be taking this further it’s disgusting what they have done I am not letting them get away with this is disgusting
UPDATE..still no money withdrawal saying still pending even though all my verification has gone through so I first withdrew on 2nd it is now the 12th ..wink slots are a scam
2. November 2024
Bewertung ohne vorherige Einladung
Antwort von Winkslots
Hello Ems,
We apologize for any inconvenience our verification process may have caused you.
As a trusted operator in our industry, we must perform regulatory checks to verify our customers' details at different stages of their experience with us.
To ensure a secure and fair gaming environment, we request various documents that satisfy both our internal policies and regulatory obligations. Although we recognize the potential disruption, we believe it is essential to maintain a responsible gaming experience for all. These checks involve requesting certain documents that meet both our internal standards and regulatory requirements. This allows us to maintain a safe and fair gaming environment for all our customers.
We would be more than happy to look into your case and work towards a swift resolution. We have reached out to you privately to gather additional details. Thank you for your understanding and cooperation.
Kindest Regards,
Wink Slots Team
Antwort von Winkslots
Hi there Tina!
Thank you so much for taking the time to share your review with us! We are thrilled to hear that you enjoyed playing our slots and bingo games.
At Wink Slots, we strive to provide our players with the best possible gaming experience, and it's great to know that we hit the mark with you. Your positive feedback means a lot to us, and we appreciate your kind words.
We hope that you'll continue to enjoy our games and that you'll have many more exciting and rewarding experiences with us in the future.
Thank you again for choosing to play with us.
Best regards,
Wink Slots Team,
Frustrating withdrawal of winnings.To…
Frustrating withdrawal of winnings.To cut the long story short i won a total of 4,100£. The first withdrawal of 600 was smooth. Then i won 3,000 after a deposit. When i chrcked its status was "Recieved" so i waited for it to move to approved. Till it was days i kept asking chat support for updates they said i was asked for verification and was sent an email (that by the way i have not recieved) so i complied so i can get my winnings. Then have not got any emails about the update so i kept asking and the agents say to wait for security team. Then i asked an update the next day and was told that it was not approved so asked me to send it to their chat support so i sent them again. Next thing you know it its not approved again. It was so frustrating coz you just want your winnings. The fact that they want to verify you after winning big instead of doing it when you sign up for the app is frustrating. So i sent them again after the "Security team" sent me an email about documents i have submitted. So last monday i did send them again. So left it since then. So i won't get stressed about it because its big amount. Then when i checked my account to get an update i am now blocked. My account was blocked.so i managed to find a way for chat support and was told yesterday documents are approved but for security reasons they had to suspend. See how frustrating that is after sending all documents to prove your identity. I dont know what else they need to for verification of identity. I am this close to asking for legal consultation about this. I have all screenshots of chat support and progress of the winnings in the app before they blocked me.I just want this sorted out. They told me i should be contacted latest 1-2 days. I'll give an update and hoping ita a good turn around. But its giving me stealing your win. You deposit and play fairly but this is what they give you.
UPDATE-i followed up this morning was told verification was approved and will revieve sn email within today so i did not. So i asked why have i not recieved one was told i did not send documents and i told them i was told it was approved and so told me i dont need to send any because it was escaleted so paents team have my case and just wait because they have many payment request. I don't know if this is just another excuse not to pay me. I'll do an update again. I will do a complaint at the gambling commission since i have recorded everything from the day i won and all conversations and emails from support team. I really love this app but they dont treat players fairly.
UPDATE- They are now telling me that my case is still in the process of verification🙃 so are the other agents i was speaking too lying? They give me different answers. It was rejected to it is approved to its with the payments team and now its on the process for verification. Seriously?
26. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Winkslots
Hello,
We apologize if you have experienced any inconvenience as a result of our verification process. As a conscientious and esteemed operator in our industry, it is essential for us to perform regulatory checks at various intervals to verify our customers' details.
These checks involve collecting documents that align with both our in-house policies and regulatory obligations, ultimately fostering a secure and equitable gaming atmosphere for all our customers. We understand that this may cause some inconvenience, but we stand by its necessity in promoting a responsible gaming experience.
We would be more than happy to investigate your case and seek a speedy resolution. To that end, we have reached out to you privately via Trust Pilot to request additional details.
Kindest regards,
Wink Slots Team
Maxi mui was so helpful resolved my…
Maxi mui was so helpful resolved my issue with no problems
29. September 2024
Bewertung ohne vorherige Einladung
Antwort von Winkslots
Hi Elisabethe,
Thank you for taking the time to write your feedback here. It's always wonderful to hear from happy customers!
Our team is dedicated to delivering exceptional games, outstanding customer support, and a memorable gaming experience. Your feedback means a lot to us, and inspires our team to excel.
We hope to see you again soon for more fun games and features. Thank you for choosing Wink Slots as your gaming destination!
Kind regards,
Wink Slots Team
Fantastic customer service went above…
Fantastic customer service went above and beyond I don’t play any other sites apart from this one !! Thank you alid for great customer service
23. September 2024
Bewertung ohne vorherige Einladung
Antwort von Winkslots
Hello Michael,
Thank you very much for taking the time to share your thoughts on your recent experience playing our slots and bingo games at Wink Slots. We are delighted to hear that you had a great time with us!
At Wink Bingo, we take pride in offering our players a fun and engaging gaming environment, and we're thrilled that we were able to provide you with an enjoyable experience. Your positive review is a testament to the hard work and dedication of our team.
We hope to have the opportunity to welcome you back to our site soon for more thrilling games and chances to win. Thank you again for your feedback and for choosing Wink Slots as your gaming destination.
Best regards,
Wink Slots
absolutely worst I agree..Just take…
absolutely worst I agree..Just take money...
22. September 2024
Bewertung ohne vorherige Einladung
Antwort von Winkslots
Hi Nora,
We apologize if you've encountered any inconvenience or if your experience on our site hasn't been as enjoyable as you'd hoped.
We understand how not having much luck with the games can be a letdown. We would be happy to review your gameplay and, if possible, provide helpful suggestions on how to improve your experience. We have reached out privately to obtain more information.
Kind regards,
Wink Slots Team
Antwort von Winkslots
Hi there,
Thank you so much for taking the time to write a review here!
It's always great to hear that our team's hard work and dedication are appreciated.
We are grateful that you chose Wink Slots as your preferred gaming destination, and we hope to see you again soon for more fun games and features!
Kind regards,
Wink Slots Team
does not play like other sites
does not play like other sites. no bonuses.
19. September 2024
Bewertung ohne vorherige Einladung
Antwort von Winkslots
Hi there!
We're sorry to hear that your time on our site hasn't been as enjoyable as you'd hope.
Our website has several promotional offers active, and we regret that they did not meet your expectations.
We're always ready to assess your gameplay and where possible, provide helpful suggestions on how to enhance your experience. We've reached out to you privately for details.
Kind regards,
Wink Slots Team
locked my account with £300 in and…
WARNING: Update 2: after having my account locked for around a month and providing all documents they have come back and told me that they are keeping it locked and are keeping my money because I violated their terms, all I did was deposit each day and play on the slots to get the daily wheel promotion, nothing dodgy. I guess they were hoping I would fail a verification but when I didn't they came up with a new excuse to steal my money. DO NOT PLAY ON THIS SITE OR ANY OF IT'S SISTER SITES!
locked my account with £300 in and refuse to withdraw it until all manner of documents are sent. I sent all the documents and now they want more documents and also some of the documents that were already sent re sent but "clearer" the first ones were as clear as can be.
EDIT due to response: You are meant to give people a warning that you want certain documents or ask for any documents you may need and then allow the player a few weeks to provide them like any non dodgy site does. You just close peoples account without warning, refuse to give them their money AND THEN asked for documents.
2. September 2024
Bewertung ohne vorherige Einladung
Antwort von Winkslots
Hi Dominic,
We apologize for any inconvenience our verification process may have caused you. As a responsible and reputable operator in our industry, we are obliged to conduct regulatory checks to verify our customers' details at various stages of their engagement with us.
These checks involve requesting certain documents that meet both our internal standards and regulatory requirements. This allows us to maintain a safe and fair gaming environment for all our customers.
Thank you for your understanding.
Warm Regards,
winkslots.com
Good morning hope everyone has a chance…
Good morning hope everyone has a chance please read the following email and on line chats regarding this site I will honestly stay well clear of this site me and my mate gambled together we deposit £1590 we won witch I will put exactly the amounts £5200 and £432 they asked for verification witch we sent over from witch they said it’s in process another 4 days later they sent another message to us regarding what is the relationship between me and my mate as he has put money in to the account I said we a close mates and we like a gamble together then they said we will let you know what the outcome will be. I have screen shots and chat history on my phone saying the money will definitely come in and don’t worry. Now longed on today account blocked. This is not a problem but just so you know this will go viral and I mean this stay well well clear people and you will be seeing this story in the all national papers.
11. September 2024
Bewertung ohne vorherige Einladung
Antwort von Winkslots
Hi Hayley,
We regret that your experience on our website was not up to your expectations, and we apologize for any inconvenience our verification process may have caused.
As a responsible and reputable operator in our industry, we must sometimes conduct regulatory checks to verify our customers' details at various stages of their engagement with us.
This involves obtaining documentation that adheres to both our internal guidelines and regulatory mandates, ensuring a secure and balanced gaming environment for all participants.
We would be happy to review your case and work towards a timely resolution. We have reached out privately to collect more information.
Kind regards,
Wink Slots Team
Far and away the worst online casino I…
Far and away the worst online casino I have ever played. £4 out feature on big bass bonanza on a 40p spin games just didn't play the same as other websites
7. September 2024
Bewertung ohne vorherige Einladung
Antwort von Winkslots
Hi Barry,
We are sorry to hear that you haven't had the best of experiences with our site so far.
We're also sorry to hear you haven't had much luck with the games recently, as we hope you can understand this is not something we can influence as the outcomes of all our games are completely random and our games are reviewed regularly for randomness by an independent body.
We are always happy to review your gameplay, and if possible, offer some advice as to how you can get more bang for your buck and prolong your play without the need for additional deposits, we have reached out privately to you for your account details so we can look further for you.
Kind Regards,
winkslots.com
would like to say how quick and easy it…
would like to say how quick and easy it was to rectify my problem
6. September 2024
Bewertung ohne vorherige Einladung
Antwort von Winkslots
Hi Catherine,
Thank you for your positive feedback. We are grateful for your kind words, and we are happy to know that our team's hard work is appreciated.
We hope to see you again soon here on Wink Slots, and to pleasantly surprise you with more fun and engaging games and features.
Thank you again for your review!
Kind regards,
Wink Slots Team
Adeline C was fantastic at resolving my…
Adeline C was fantastic at resolving my issue. Super helpful and responsive. Thanks again!
5. September 2024
Bewertung ohne vorherige Einladung
Antwort von Winkslots
Hi Katrina,
We greatly appreciate that you have taken the time to share your feedback with us. Your kind words mean a lot to us.
We look forward to providing you with more fun games and features, and we are grateful that you have chosen Wink Slots as your main gaming destination!
Kind regards,
Wink Slots Team
Adelina c was really kind and helpful
Adelina c was really kind and helpful
5. September 2024
Bewertung ohne vorherige Einladung
Antwort von Winkslots
Hi Magdalena,
Thank you for your amazing review. We are grateful that you have taken the time to share your feedback with us.
We hope to pleasantly surprise you with an more exciting games and winning opportunities in the future, while consistently providing outstanding support.
Thank you for choosing Wink Slots as your gaming destination!
Kind regards,
Wink Slots Team
Thief’s RTP is awful
Awful, probably the worst return to player casino I have ever played at, absolute thief’s
2. September 2024
Bewertung ohne vorherige Einladung
Antwort von Winkslots
Hello there,
We are sorry if luck was not in your favor recently or if your experience on our site hasn't been as enjoyable as you'd hoped.
We understand how not having much luck with the games can be a letdown. Please remember that all our games have entirely random outcomes. A third-party authority regularly verifies the fairness and randomness of our games.
We are always ready to assess your gameplay and, if possible, provide some tips on how to maximize your enjoyment and playtime. We've reached out privately for details.
Kind regards,
Wink Slots Team
Not impressed the payouts on this site…
Not impressed the payouts on this site are just ridiculous only just joined and its loss after loss , and if u call it fun it’s not in the slightest! Be prepared to lose a lot ov money and have no bonuses wat so ever if u join !!! stay well away boring no payouts a deffo waste ov time
31. August 2024
Bewertung ohne vorherige Einladung
Antwort von Winkslots
Hello Jamie,
We apologize if you've encountered any inconvenience or if your experience on our site did not lived up to your expectations.
We understand that it can be disheartening when you're not having much luck with the games. Rest assured, though, that all our games' outcomes are entirely random, and we can't influence them. An independent body reviews and tests the games to ensure they're random and fair.
We'd be more than happy to take a look at your gameplay and, if it's feasible, share some helpful tips on how to have more fun and play for longer without needing extra deposits. We've reached out to you privately to ask for your account details so we can support you better.
Warmest Regards,
Wink Slots Team!
An error came up while trying to change password
An error occurred while trying to change my password. I’d been onto your customer service chat and was in contact with Maxi M. She tried her best to help but unfortunately the error wasn’t fixable from her end so the technically support team will be emailing me with an update. Thank you Maxi for being patient on the 3 separate occasions after trying what you suggested.
26. August 2024
Bewertung ohne vorherige Einladung
Antwort von Winkslots
Hi Sarah,
Thank you for your review and your kind words regarding the assistance received. We are happy to hear that you are satisfied with the support provided.
We would like to also apologize for any inconvenience created regarding the log in matter mentioned and we would be happy to double check on this. We have reached privately for more information.
Kind Regards,
WinkSlots Team.
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Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
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Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
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