Windrush Bay Bewertungen 532

TrustScore 4.5 von 5

4.7

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

My Windrush experience has always been exceptional!!! No difference with my final delivery 🥹 I am saddened to know Windrush Bay from the end of last month (November 2025) deliveries of... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 3 von 5 Sternen

All products were great. This is a great service for the Caribbean community especially for those who are unable to get out. Sadly The period between placing an order and the delivery is too long s... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Absolutely please with my order... Easy to order.. and was kept up to date with time of delivery... Good were delivered as if I'd picked them myself...

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I have been using Windrush Bay just before the start of COVID. The produce have always been fresh and of good quality, and the staff are lovely and helpful - a very good company to do business with.... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Lebensmittel-Lieferservice

Vom Unternehmen geschrieben

We have an authentic selection of Caribbean groceries, wellness products and gifts, featuring premium brands with great heritage and wonderful stories to tell. We also offer our trusted tropical fruit and veg boxes delivered to your door at your convenience. Whether your are looking for your favourite tropical groceries, tantalising treats for that special occasion, or just fancy something inspired by the Caribbean vibe, we have something for everyone!


Kontaktinformationen

4.7

Hervorragend

TrustScore 4.5 von 5

532 Bewertungen

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Bewertet mit 3 von 5 Sternen

Excellent initiative

All products were great. This is a great service for the Caribbean community especially for those who are unable to get out.
Sadly The period between placing an order and the delivery is too long snd
the here isn’t enough notification about delivery date and time. This should be received immediately after the order is placed. If you can’t give an exact date then a timeframe should be given.

9. November 2023
Windrush Bay-Logo

Antwort von Windrush Bay

Dear Bev

Thanks for your feedback as this helps us to improve our service.

We are looking at providing notification on the earliest delivery date as soon as the order is placed. Occasionally, there will be a delay in notification because we want to ensure that the fresh produce we send to our customers are at their best. We are glad to hear that the products you received were great, and we thank you for your support.

Kind regards
Joanne, Windrush Bay

Bewertet mit 2 von 5 Sternen

Unfortunately the food was spoilt…

Unfortunately the food was spoilt delivery was extremely poor stating the delivered and 1st time they didn’t deliver then 3 days later they attempted by ringing my door and did not give me time to answer my door 2 days later it was spoilt then 2nd delivery plantains were black food was not fresh

7. November 2023
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Antwort von Windrush Bay

Dear Jennifer

We are disappointed to hear of your bad experience. Unfortunately, we have had issues with our courier which have affected your delivery on both occasions.

Our Customer Service Team member (Mel) has been in touch with you and is resolving your complaint. A complimentary box will be sent to you this week, using an alternative courier service.

Kind regards
Joanne, Windrush Bay

Bewertet mit 4 von 5 Sternen

Soup

Seeing all my West Indian food made me smile as i have been craving home food. Sadly I had to throw my pumpkin away as it had turned to water and covered in mould. Otherwise a fantastic variety of food. I made soup and thoroughly enjoyed it.

9. November 2023
Bewertung ohne vorherige Einladung
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Antwort von Windrush Bay

Dear Judith

Thank you for your feedback. We are glad to hear you enjoyed the food, but are sorry to hear that the pumpkin was not up to standard. We would be happy to include extra pumpkin in your next order.

Kind regards
Joanne, Windrush Bay

Bewertet mit 5 von 5 Sternen

Happy with the experience

Was happy with the freshness of the products

26. Oktober 2023
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Antwort von Windrush Bay

Dear Avril

Thank you so much for your feedback, we are delighted that you were happy with the freshness of the products!

Kind regards
Joanne, Windrush Bay

Bewertet mit 1 von 5 Sternen

Dissapointed quality should be…

Dissapointed quality should be lmportant if product is good quality one wouldn't mind paying extra for it.
Please think of what you would like to receive when purchasing food products and pack accordingly.
I don't purchase these regularly when I do I expect to be able to cook the items instead of having to throw out rotten plantains and pumpkin.
Hopefully this is a one off situation that customer service will fix going forward.

1. November 2023
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Antwort von Windrush Bay

Dear Caroline

Thank you for your feedback, as it helps up to improve our service. We are sorry to hear that there were
issues with your recent delivery and we will be in touch with you to resolve the matter.

Kind regards
Joanne, Windrush Bay

Bewertet mit 5 von 5 Sternen

Another great service from Windrush…

Another great service from Windrush Bay. I cannot fault their customer service. Delivery is always so quick. I am so glad I found this company :)

6. November 2023
Bewertung ohne vorherige Einladung
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Antwort von Windrush Bay

Dear Consumer

Thank you so much for your comments, we really do appreciate it!

Kind regards
Joanne, Windrush Bay

Bewertet mit 5 von 5 Sternen

Great experience with Windrush Bay

Great experience with Windrush Bay - they really do take pride in delivering great service and experience to their customers. I will definitely be ordering from here more often!

15. August 2023
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Antwort von Windrush Bay

Dear Ellaina

Thank you so much for your feedback and we look forward to you next order!

Kind regards
Joanne, Windrush Bay

Bewertet mit 5 von 5 Sternen

Quick delivery and was happy to swap an…

Quick delivery and was happy to swap an item. However my sweet potato was broken

24. Oktober 2023
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Antwort von Windrush Bay

Dear L Fontaine

Thank you for your comments, we appreciate the feedback. We will add a complimentary sweet potato in your next order.

Kind regards
Joanne, Windrush Bay

Bewertet mit 5 von 5 Sternen

I’m grateful that you were able to…

I’m grateful that you were able to deliver to my cousin as far as Luton. Thank you Windrush Bay, until next time xx 😘

9. Oktober 2023
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Antwort von Windrush Bay

Dear Mrs Johnson

Thank you so much for your comments, we are glad to be of service!

Kind regards
Joanne, Windrush Bay

Bewertet mit 5 von 5 Sternen

My order

I ordered Aloe vera leaves which arrived in excellent condition, it was well wrapped ready for me to use. I am very pleased and impressed with Windrush Bay.

17. Oktober 2023
Bewertung ohne vorherige Einladung
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Antwort von Windrush Bay

Dear Regina

Thank you so much for your feedback, we delighted with your comments!

Kind regards
Joanne, Windrush Bay

Bewertet mit 5 von 5 Sternen

Great quality food delivered on time

Excellent quality food delivered on time as promised.
Our only quibble was the freshness of the breadfruit- but everything else (in our fruit and vegetable box) was perfect!

5. Oktober 2023
Bewertung ohne vorherige Einladung
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Antwort von Windrush Bay

Hi Adrian

Thank you for your feedback we really do appreciate it!

Kind regards
Joanne, Windrush Bay

Bewertet mit 5 von 5 Sternen

Thank you Wkndrush Bay

I have been shopping with Windrush for around 4years, I've always been satisfied with the quality and the service they give.
I will continue to purchase as long as I can avoid it.
Thank you Windrush Bay

30. Juli 2023
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Antwort von Windrush Bay

Dear Laura

Thank you so much for supporting us over the years! We really appreciate your loyalty and we are delighted that you are satisfied with our service.

Kind regards
Joanne, Windrush Bay

Bewertet mit 5 von 5 Sternen

Great Caribbean website

I really like shopping using this site. It's easy to navigate, there are great deals, the delivery is extremely swift AND the fresh products are of an excellent quality!

1. August 2023
Bewertung ohne vorherige Einladung
Windrush Bay-Logo

Antwort von Windrush Bay

Dear Nicole
Thank you for your feedback, we are glad that you like our delivery service and the quality of the produce.

Kind regards
Joanne, Windrush Bay

Bewertet mit 5 von 5 Sternen

Great delivery on time

Great delivery on time. I have been ordering from Windrush for a few years now and never had a problem. Only this time the quality was not great. The food arrived old and ripe was very disappointed

19. Juli 2023
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Antwort von Windrush Bay

Dear Janet

Thanks for your feedback, much appreciated.
We are sorry to hear about your recent delivery. On the despatch note we do state that customers should contact us within 48hrs if there is a problem with their order so that we can fix it. We will be happy to contact you to discuss further.

Kind regards
Joanne, Windrush Bay

Bewertet mit 5 von 5 Sternen

The Mercedes for Caribbean Food

Everything is so fresh. Probably fresh off the ship. No longer have to deal with rude “ shop” owners trying to sell shrivelled dirty pumpkins wrapped up in plastic sat in traffic for 100 years.

If you really want to know what your food should look and taste like Windrush Bay will educate you.Taste and appreciate the difference.

Windrush Bay is the Fortnum and Mason of the Caribbean.

About time too.!

4. August 2023
Bewertung ohne vorherige Einladung
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Antwort von Windrush Bay

Dear Carolyn

Thank you for your comments, we are delighted that you see the quality of what we offer is at a high standard.

Kind regards
Mel, Windrush Bay

Bewertet mit 5 von 5 Sternen

Fresh produce

Fresh produce. Good quality food and service. I can’t get out to buy my Caribbean food. This service is much needed and very much appreciated.
Customer service is great too.
I will order again

26. Juli 2023
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Antwort von Windrush Bay

Dear Angel

Thank you so much for your feedback. We are delighted to serve customers who find it challenging to get their Caribbean produce.

Look forward to your next visit!

Kind regards
Joanne Windrush Bay

Bewertet mit 5 von 5 Sternen

Food Bought

The food that I bought was very good quality. Would definitely purchase from them again.

18. Juli 2023
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Antwort von Windrush Bay

Dear Carol

Thank you so much for your feedback, we are glad you liked the quality of the produce!

We look forward to your next visit to Windrush Bay.

Kind regards
Joanne, Windrush Bay

Bewertet mit 4 von 5 Sternen

Windrush feedback

I was informed the food was fresh and well presented when it arrive to the my friend and she really liked it. She was not aware anything like this existed.
However the delivery charges were very expensive and that may put me off from buying again.

11. Juli 2023
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Antwort von Windrush Bay

Dear Dee

Thank you for your feedback, we are delighted to hear that your friend liked the delivery. We are working hard to reduce our shipping costs and we do have a reduced delivery price on at the moment.

Kind regards
Joanne, Windrush Bay

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