Wildanet Bewertungen 1'111

Day after day, week after week of dreadful service. The internet frequently cuts out, but there's never anyone available to sort it out. Lines only open during office hours, Monday to Friday, so basically when everyone is at work.

I've had issues for months, but the only time I've been able to speak to anyone when the service has actually been down, they just told me to reboot the box. Surprise suprise, it worked for about 20 minutes, and then back to the same old rubbish service.

I cannot recommend Wildanet.

Edit.

I see the response here from Wildanet, but I can assure them that I didn't just report this two days ago. The service is intermittently bad, normally during their closed hours.

I reported this months ago, with logs of weeks of poor service. I'm sorry that they haven't kept records of my complaint.

They have now promised to replace my router. Time will tell if this resolves the issue. It will certainly create headaches with our connected home tech, but if it resolves this long standing issue, I guess it's a price worth paying.

Major Leslie-Jones at Wildanet provided outstanding customer service. He was polite, professional, and extremely confident in his knowledge, making everything easy to understand from start to finish. His efficiency and calm approach made the whole experience smooth and stress-free. A real asset to Wildanet.

Connection team were quick, tidy and courteous.
Broadband speed greatly improved when switched to Wildanet, and at a lower price.
Local office in the Southwest.
Excellent service from Adriana over phone, prompt acknowledgement of refund of previous supplier termination fee the very next day.
What more could you wish for?
Overall, so far very impressed. Thankyou Wildanet!

Installation team where excellent, friendly knowledgeable and efficient.

From the very beginning I was informed of times & days.
Jamie came to do the connection what a very polite & courteous young man & even cleaning as he was installing as had to drill a hole through wall.
Excellent service all round.Thank you.

The service from Major Leslie-Jones at Wildanet has been amazing. He has answered all of our questions and helped us set up our telephone. Thank you Major!

Very helpful service staff (emailed contact enquiry ), I emailed my enquiry out of hours and received a response the following day, much sooner than id anticipated. I had made a mistake in the info I requested and they returned the right info within the hr once I noted this.
Marcus Bond in customer service handled the enquiry in every way I would hope every company would.

Excellent experience so far from the Installation team Kai and Finn through to customer services team-thanks

Great communication from Wildanet throughout.
Excellent service provided by the team Andy and Tim.

Hard work getting credit allowance for leaving my previous provider.
Disappointed with internet speed no difference to previous provider which was partially copper!

Kai Dan and Finn were all professional and polite engineers in the less than ideal conditions and less than ordinary job they worked the problem to solution

Very pleased so far, quick installation and thank you Chloe for getting us up and running with the internal set up. Neat and tidy job by outside crew and inside.

Broadband fitted today. Engineer Jamie, was courteous and respectful. Work was tidy and efficient.

All good we worked it out in the end , the lady who helped was very helpful

I have been with them for around a year now and unlike other ISP's I have been with I have never had the slightest problem. The installation was smooth and hassle-free, the connection has always been stable and high-speed, and the price I pay very reasonable. I would highly recommend them

We had Jacob & Joshua here to change us to Wildernet today and they were brilliant.
They were quick and efficient and explained what they were doing and to two non technical oldies we feel we now have it all in hand.
Thankyou boys.

Fast ,efficient service. Engineer explained everything to me.

Every effort was made to connect my analog phone
without success.

Fast, ontime efficient installation, great customer support.

Great service and customer services
Fitting chloe very helpful and professional 👍👍👍👍