Awful return process , I have wrote 5 emails and only had one back saying they put £7 to alterations on a £90 dress which is way too small around…. DO NOT BUY!!!!! At all …. Rubbish customer service ,... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Do not order from this company. It comes up as a UK company but clearly isn't. When dress finally arrived it was faulty so it needed to be sent back. When i requested a return i was told it ha... Mehr ansehen
Unternehmen hat geantwortet
I ordered 3 dresses to try on for my wedding none of them suitable. I would advise not to order from Wedtrend. Delivery costs are high, returns process impossible. I would advise ordering a dress from... Mehr ansehen
DO NOT PURCHASE FROM THIS COMPANY. I FINALLY RECEIVED MY DRESS BUT IT DIDNT FIT. I HAVE REQUESTED A RETURN FORM 4 TIMES BUT THEY ARE IGNORING MY REQUESTS. I HAVE NOW REPORTED THEM TO THE FRAUD DEPA... Mehr ansehen
Unternehmen hat geantwortet
1.8
Mangelhaft
131 Bewertungen
Keine Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat seine Kunden nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 51 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Can I give this company a ZERO???
Can I give this company a ZERO???? DO NOT ORDER FROM WEBTREND. I ordered a dress. The information regarding when the item would arrive was so vague I started to think I had been scammed. When the dress arrived- it was not as described or shown on their website. I contacted WEBTREND to inquire about how I can return the item. After being in a chat for approximately an hour, of sending photos of the dress I received and providing the reason I was requesting a return- they stopped responding and did not provide me with information regarding how I can return the item. The ONLY reviews I could find for this
Company are negative. Don’t waste your time with them.
UPDATE- THEY NEVER REFUNDED THE MONEY THAT THEY SAID THEY WOULD! SERIOUSLY DO NOT ORDER FROM THIS SHADY COMPANY.
22. März 2024
Bewertung ohne vorherige Einladung
Antwort von Wedtrend
Dear Customer
Thank you for taking the time to leave a review about your experience with WedTrend. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At WedTrend, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@wedtrend.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with WedTrend is a positive one.
Kind regards,
WedTrend Customer Care
Refused eligible returns
Their return policy says to notify the company within 14 days if you want to return an item. I email them on day 7 asking for a return, followed up a few days later, and got an immediate response telling me I received the item on 3/11 and asked for the return on 3/18, thus I failed to fall within the 7 day window and wouldn’t get to return the item. This email also sent me a link to their official return policy.
2 glaring issues here: First, the return policy that they linked me to says 14 days. Nowhere does it say 7 days anywhere. Second, even if it were 7 days, by their own account I fell within that window. I don’t know if they just aren’t reading their own policy (or words for that matter) but this is absurd.
24. März 2024
Bewertung ohne vorherige Einladung
Antwort von Wedtrend
Dear Customer
Thank you for taking the time to leave a review about your experience with WedTrend. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At WedTrend, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@wedtrend.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with WedTrend is a positive one.
Kind regards,
WedTrend Customer Care
Ordered a month ago
Ordered a month ago. They took my money and never sent the dress. I can’t get ahold of anyone in customer support. DO NOT ORDER
9. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von Wedtrend
Dear Customer
Thank you for taking the time to leave a review about your experience with WedTrend. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At WedTrend, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@wedtrend.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with WedTrend is a positive one.
Kind regards,
WedTrend Customer Care
DO NOT BUY FROM THIS COMPANY
DO NOT BUY FROM THIS COMPANY - They are a scam. Never ship your order.
It's hard because the website looks so legit with all the different colors, photos, and reviews, but it is not.
4. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von Wedtrend
Dear Customer
Thank you for taking the time to leave a review about your experience with WedTrend. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At WedTrend, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@wedtrend.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with WedTrend is a positive one.
Kind regards,
WedTrend Customer Care
WEDTREND is a SCAM
I wish I had found this site before ordering. WEDTREND is a scam. They take your order, never ship your item, and then dispute you with their phony return policy that you can’t cancel your order after 14 days; yet it’s over a month since I placed my order and they’ve yet to even provide a date for when it might ship.
24. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von Wedtrend
Dear Customer
Thank you for taking the time to leave a review about your experience with WedTrend. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At WedTrend, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@wedtrend.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with WedTrend is a positive one.
Kind regards,
WedTrend Customer Care
This is not a legit company
This is not a legit company. Do not get scammed. The reviews listed on their site are very much fake and it's impossible to find reviews on anything from their site. There are no true reviews on their clothes or company anywhere. Check the comments on their social media to see what people really experienced who have been scammed by them. It's impossible to get in touch with them and I found out their actual business name is Zapaka and also Anmaya trading LLC. Their returns policy is super complicated, it takes forever for them to even update you about the delivery of your order. I didn't even recieve an update, I had to track them down through paypal and attempt to get my money back to get somewhat of an update. You will end up never receiving your order if you buy anything through this company. They are actually based in China and not in the US/UK as they previously had listed on their site before I ordered. They have since removed the info portion of their site. Don't get scammed. I'm making a review because there were no other real solid reviews I could find before buying from them.
24. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von Wedtrend
Dear Customer
Thank you for taking the time to leave a review about your experience with WedTrend. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At WedTrend, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@wedtrend.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with WedTrend is a positive one.
Kind regards,
WedTrend Customer Care
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.