Awful return process , I have wrote 5 emails and only had one back saying they put £7 to alterations on a £90 dress which is way too small around…. DO NOT BUY!!!!! At all …. Rubbish customer service ,... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Do not order from this company. It comes up as a UK company but clearly isn't. When dress finally arrived it was faulty so it needed to be sent back. When i requested a return i was told it ha... Mehr ansehen
Unternehmen hat geantwortet
I ordered 3 dresses to try on for my wedding none of them suitable. I would advise not to order from Wedtrend. Delivery costs are high, returns process impossible. I would advise ordering a dress from... Mehr ansehen
DO NOT PURCHASE FROM THIS COMPANY. I FINALLY RECEIVED MY DRESS BUT IT DIDNT FIT. I HAVE REQUESTED A RETURN FORM 4 TIMES BUT THEY ARE IGNORING MY REQUESTS. I HAVE NOW REPORTED THEM TO THE FRAUD DEPA... Mehr ansehen
Unternehmen hat geantwortet
1.8
Mangelhaft
131 Bewertungen
Keine Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat seine Kunden nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 51 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
This is the worst experience I've ever…
This is the worst experience I've ever had online shopping! I ordered a halterneck dress, the size was ok but the neck was wayyyy to tight I couldn't zip it up & the zip was poor quality. You have to send about 4 emails over the cause of 3/4 days before a return is agreed, they offer £20 vouchers & exchanges first and once your return is finally agreed, it cost £31 to send back from the UK and god knows how long it will take to get what's left of my money back. Please don't buy from this site, it's not worth it, find another site.
18. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Wedtrend
Dear Kim Jones,
We sincerely apologize for the inconvenience you experienced with your recent order. We understand that you must be frustrated by the size of your clothing.
We take the quality of our clothing very seriously, but we deeply regret that we failed to meet your expectations. We have passed on your feedback to the relevant department and will continue to adhere to standardized standards to ensure product quality matches the images.
We apologize for the cumbersome returns process you mentioned, but most customers agree to keep their orders and receive a partial refund, so we are actively negotiating this process for our customers' benefit.
As you know, we have provided you with a return address, and you have already returned the package. The next step is to wait for the package to arrive at our warehouse and then issue a refund.
Many thanks,
Wedtrend Customer Service Team
Absolutely terrible
Absolutely terrible - DO NOT ORDER FROM HERE!!!!!!!
The dress I ordered was not as described, very cheap rip off version of what was advertised.
The return policy is the worst I have ever experienced making it deliberately difficult to return the item and leaving consumers out of pocket.
17. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Wedtrend
Dear Kelly,
We sincerely apologize for the inconvenience you experienced with your recent order. We understand that you must be very frustrated that the garments were not what you expected.
We take the quality of our clothing very seriously, but we are deeply sorry that we failed to meet your expectations. We have passed your feedback on to the relevant department and will continue to adhere to standardized standards to ensure product quality matches the images.
We apologize for the cumbersome return process you mentioned, but most customers agree to keep their orders and receive a partial refund, so we are constantly negotiating this process for our customers' benefit.
We recommend that you provide your order number so we can verify the situation.
May you have a good day!
Kindest Regards,
Wedtrend Customer Care Team
Terrible service
Terrible service! I ordered a dress which is too big for me, and I’ve been trying to return the item and get my £100 back for almost a month! Slow to respond, and so many hoops to jump through for a simple return and refund. Feels like a tactic so that I simply give up because of the hassle.
8. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Wedtrend
Dear Lisa Brand，
We wish you all the best.
We sincerely apologize for any inconvenience or dissatisfaction you may have experienced.
Due to the diverse styles and designs we offer, sizing may vary slightly between products. This is because some styles may be designed to be looser or tighter, which may affect the overall fit of the garment. We have forwarded your feedback regarding these products to the relevant department.
We apologize for the cumbersome return process you mentioned, but most customers agree to keep their orders and receive a partial refund, so we always negotiate this process with our customers in mind.
If the customer does not wish to keep their order, we will provide a return address.
We recommend providing your order number for further verification.
May you have a good day!
Kindest Regards,
Wedtrend Customer Care Team
Very inconsistent
Wedtrend is wildly inconsistent as a whole. Their dresses may seem inexpensive but be aware they do charge $26.99 for shipping. I recently ordered two dresses here for my two bridesmaids. One bridesmaid received her dress with a shipping time of only 6 days and it was perfect. Fit great and looks beautiful. The other bridesmaid received her dress with a shipping time of 11 days and it has been one problem after another. They provided the wrong tracking number but when I reached out to Wedtrend they provided the correct number quickly. That was nice! Then the dress itself did not fit. It was advertised as a size 4 but fit like a size 0. The waist measured at 24 inches when it should have been 27. After the long shipping time, we cannot wait for another dress so I emailed customer support to request a refund. They denied my refund because the dress was a “custom color”. The dress was pictured as dusty rose and that’s what I ordered. There was no indication this was a custom color. I would not order here again as you just don’t know what type of experience you will have.
17. September 2025
Bewertung ohne vorherige Einladung
Antwort von Wedtrend
Dear Kaitlyn Olmstead，
Thank you for your patronage and trust. We would like to clarify that shipping times include processing and delivery times. Both of your orders arrived within the stated timeframe. This information is clearly displayed below the "Add to Cart" button on the product page.
According to our return policy: https://www.wedtrend.com/pages/return-policy
Custom-made items are not returnable. Since your order was for a custom color, this is not possible. Custom-made items cannot be resold. Thank you for your understanding.
Due to the diverse styles and designs we offer, sizing may vary slightly between products. This is because some styles may be designed to be looser or tighter, which may affect the overall fit of the garment. We have sent your feedback to the relevant department.
Best regards,
Wedtrend Customer Service Team
Don't try to return something
Don't try to return something! it's a nightmare! I ordered a dress and it's too small. I have been trying to return for two days and cannot get them to provide the information. In stead they keep ofering a 20% off coupon. i have asked to speak to a human and getting know where.
12. September 2025
Bewertung ohne vorherige Einladung
Antwort von Wedtrend
Dear CW，
We apologize for your dissatisfaction with our product. Our return policy is clearly stated on our website. We will provide a return address upon contacting us. We uphold the principles of integrity and treat every customer with respect. Returns and refunds after receiving your product are a common after-sales service offered by various platforms. Even if you prefer not to return your product, we will offer other solutions.
If possible, please provide your order number or the email address you provided when placing your order, and we will contact you as soon as possible.
Many thanks,
Wedtrend Customer Service Team
False advertising
Dress arrived after a long wait, even with paying for expedited shipping. The dress was poorly made and very disappointing. The bodice was disproportioned between the ribbings. The fabric was saggy, and the hem line was off. They would not help me because they claim my 14 day return policy was over, however they used my order date to say it was the date I received the product and too late for a refund or a return. False and I have the dates to prove it. You will not get a dress that is the quality of the one pictured. You definitely won’t get customer service.
28. August 2025
Bewertung ohne vorherige Einladung
Antwort von Wedtrend
Dear Ruth Denning,
We sincerely apologize for any inconvenience or dissatisfaction you experienced.
We place great importance on the quality of our clothing, and we are truly sorry that the product did not meet our quality standards. We have forwarded your feedback to the relevant department and will continue to adhere to strict quality control standards to ensure that our products are consistent with the images shown.
We appreciate your business and trust. Please note that delivery time includes both processing time and shipping time, and your order was delivered within the stated timeframe. This information is clearly stated on the product page, just below the "Add to Cart" button.
According to our return policy, the return period is 14 days; customers must contact us within 14 days if they have any issues with their order.
Thank you!
I was given very clear information back and my issue was solved. I am very happy and satisfied. Thank you!
26. August 2025
Bewertung ohne vorherige Einladung
Antwort von Wedtrend
Dear Customer,
Thank you for providing such positive feedback. This is the level of service that we aim to offer our customers. We hope that in future we can have many more experiences like this.
Please enjoy the rest of your day.
Best regards,
Wedtrend Customer Care Team
Lots of Return Fees at Wedtrend
Ordered 2 dresses from Wedtrend. Shipping took a month. One dress was VERY ill-fitting and decided to return it. Wedtrend tried to get me to settle for a $14 coupon for a future purchase or a $9 partial refund to help cover altering costs. At this point they also asked what my profession was. How is this relevant? After letting them know this would not suffice, their next offer was a $28 refund on the purchase or 100% coupon code for a future purchase if I returned the item. Declined that offer. The next offer was for a "100% refund" if I followed specific steps and documentation for them. I opted for this one. I followed their instructions and they received the dress back (I paid for shipping for the order to my home and I paid again to ship it back to Wedtrend.) After they received my return, they let me know that I was not receiving 100% as promised, that they were taking out restocking fees, handling fee, and shipping fees. (Again, I paid for all shipping!) Suffice to say, this will be my only purchase ever from Wedtrend. Unless you can wait for your item(s) and are 100% sure you'll love them, don't take a chance on Wedtrend.
22. August 2025
Bewertung ohne vorherige Einladung
Antwort von Wedtrend
Dear Robin,
Thank you for sharing your feedback with us. We sincerely apologize for the disappointing experience.
We take all customer concerns seriously and want to make this right. However, we're currently unable to locate your order in our system based on the information available. To assist you properly and ensure we can process your refund request, could you please provide us with your order number.
We understand your frustration and are committed to resolving this matter to your satisfaction. Thank you for giving us the opportunity to make this right.
Best regards,
Wedtrend Customer Service Team
Melody was super helpful and attentive
Melody was super helpful and attentive! She realized I made a mistake on my measurements and was super helpful to fix my situation! Am looking forward to getting my dress!!
13. August 2025
Bewertung ohne vorherige Einladung
Antwort von Wedtrend
Dear Customer,
Thank you for sharing your experience with us.
We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.
We look forward to seeing you on Wedtrend again soon.
Best Regards,
Wedtrend Customer Service Team
AVOID AVOID AVOID
After checking the reviews decided to take a gamble on ordering my wedding dress from here. When it arrived it was full of blue pen marks from where the seamstress had cut the fabric. The stitching was also uneven. Considering I paid £178 for this I am not happy. The colour is also considerably different than the website.
I emailed them on the day to all 3 emails they have and I am yet to get a reply. Avoid if you can!!
18. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Wedtrend
Dear Abby Swale,
We sincerely apologize for the inconvenience you have experienced with the defective dress you received. Please be assured that we have escalated this matter to our management team, and we are committed to verifying your concerns to prevent similar issues in the future.
We regret to inform you that we have not received any of the three emails you mentioned. It is possible that there may have been an error in the email address used. We kindly encourage you to visit the following link to access our customer service contact information: https://www.wedtrend.co.uk/pages/contact-us
We would appreciate it if you could send us a picture of the defective dress, as this will assist us in resolving the issue promptly and processing your refund.
Thank you for your understanding, and we look forward to assisting you further.
Best regards,
Wedtrend Customer Service Team
be careful of being scammed
be careful of being scammed i asked for a refund on a £92 dress was offered an £8 refund when i declined was offered £24 then told if that wasnt an option i could have a coupon please beware of this scam
Please, please, please for the love of God, DO NOT order from this company!! They are scam artists and a disgrace. I received a dress that was way to small to be a size 12. They make it impossible to return, I was also offered a £12 refund if I was willing to keep the dress....why would I keep something that is to small!? I paid £120 for the dress, and refused their ridiculous offers. I sent the dress back using Evri to an address in Texas, probably not even a real address. I have received emails from Evri to say they aren't responding to their emails regarding customs charges..I got in touch with them and they said they don't pay customs charges, and they recommended I put the value of the dress as £20 on the postage. There was no way I was going to do that, as I wanted to be insured in case something went wrong. They also mentioned AFTER I posted it there would be restocking fees and handling fees once they receive it, then they will refund the difference. Absolute disgusting company, and I won't ever shop there again. I just hope people read the negative reviews so they don't make the same mistake I did. I have currently raised a case with PayPal, so we shall see what happens! Lastly, you can also tell some of the positive reviews are fake, fake accounts and fake reviews! Just read them carefully.
several review like this on trust pilot yet you say your not a scam
Do not buy from this company, its a scam. Dresses arrived and were way too small, even though I checked the measurements. I was offered a £20 refund despite the dresses being over £200. Eventually they agreed to a full refund if I returned them. Have done so but the dresses have been stuck in Chinese customs for months so I'm unlikely to receive anything.
14. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Wedtrend
Dear Mrs julie smith
We are very sorry that you were not satisfied with our products. All the return policies are clearly stated on our website. As long as you contact us, we will definitely provide our return address. We adhere to the principle of honesty and treat every customer well. Returning the product and getting a refund after receiving it is a common after-sales measure adopted by all platforms. Even if you are not willing to return the goods, we will still offer you other solutions.
If you have any questions, please contact us!
Sincerely
Wedtrend Customer Care Team
Disappointing & Difficult Return Service
I am extremely disappointed by the refund process. It should NOT be this difficult to get a full refund. Especially when it explicitly says on your website that it is allowed. I kept getting offered to keep the dress for 10% of the cost or get in-store credit. It took me several email conversations to even be offered the full refund option - and only after screenshotting your website refund policy. The entire time I felt like I was being scammed into not getting my money back. It took a whole month to get this all done. I will not be ordering from this company again. Absurd.
10. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Wedtrend
Dear Vanessa Bliley
We are very sorry that you were not satisfied with our products. All the return policies are clearly stated on our website. As long as you contact us, we will definitely provide our return address. We adhere to the principle of honesty and treat every customer well. Returning the product and getting a refund after receiving it is a common after-sales measure adopted by all platforms. Even if you are not willing to return the goods, we will still offer you other solutions.
If possible, please provide your order number or the email address you left when placing the order, and we will contact you as soon as possible.
Sinerely
Wedtrend Customer Care Team
Antwort von Wedtrend
Hello Customer,
Thank you for taking the time to share your feedback! At Wentrend, we really do pride ourselves on quality and service, so we love to hear comments like yours! We truly appreciate your review. Let us know if we can ever assist you with anything! :)
Wentrend Customer Service Team
Read the Details Before Buying
I'm giving a lower rating because I placed an order on 5/20 and paid for expedited shipping. I expected that the order would arrive no later than today (10 days later). However, the dress will arrive at the earliest next week....which is after the event I purchased the dress for.
Here is the issue: there is a processing timeline for each order. Unless you specifically go to the "Shipping Details" page of their website, you will not know before paying money that there is an added 5-15 days added to the timeline for processing alone. The shipping dates get stacked on top of that.
This is really frustrating and now it is the day before the event....I will have to see if I can figure something out, which is challenging because of my size...I'm not too positive that I will.
It would be good to make the processing information blatantly clear to your customers BEFORE they hit the purchase button.
30. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Wedtrend
Dear Jennifer,
We regret any inconvenience or frustration that your experience has caused you.
We checked over the information with the name of Jennifer and unfortunately, there is no record in our system. Could you please provide us with your full name? We will use your full name to check your order again. Generally, this is caused by a typo when filling in the email address where the order was placed.
Once we locate your order number through your name, we will promptly send you an email containing all the necessary details and instructions to facilitate the return of your item(s). Your satisfaction is our priority, and we are committed to ensuring a smooth and hassle-free return experience for you.
Best regards.
Wedtrend Cutomer Care
Pretty much a scam company
Pretty much a scam company. Late very poor quality garments. No reply to multiple customer service emails to make return so basically can't. £200 down the drain it looks like. AVOID AT ALL COSTS!
23. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Wedtrend
Dear Ewan,
we regret any inconvenience or frustration that your experience has caused you.
We checked over the information with the name of Ewan and unfortunately, there is no record in our system. Can you provide your order number or the name or email address you used when placing the order? We will use them to check your order again .
Once we locate your order number through your name or email dress, we will promptly send you an email containing all the necessary details and instructions to facilitate the return of your item(s). Your satisfaction is our priority, and we are committed to ensuring a smooth and hassle-free return experience for you.
Kind regards,
Wedtrend Customer Care service
Poor customer support
Order was not dispatched in time period promised therefore arrived too late. Quality not as expected for price. Getting no response when trying to return item and states you cannot return until you hear from them. Feeling very frustrated as just want money back. Wish I had never purchased from them. Would not recommend.
Update after response - I have not received any further contact from this company. I have an account with them so they do have my details. I have emailed and messaged from their site on numerous occasions. Please do not buy from them.
20. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Wedtrend
Dear WendyMurray,
We sincerely apologize for the inconvenience caused and understand your feelings.
First of all, we are an international company with branches in many countries and warehouses all over the world. Your order will be shipped from the warehouse closest to you and with stock.
Secondly, regarding delivery time, we understand that it can be frustrating if the order delivery time exceeds the expected time. Please note that the processing time of all our products is clearly displayed on the delivery page, which is usually within 1 working day after the order is placed. Delivery time = warehouse processing time + delivery time. In addition, working days are Monday to Friday, excluding public holidays. We always strive to get orders to customers as quickly as possible, but sometimes delivery time may vary due to factors beyond our control.
Finally, we hope to understand your situation in detail and provide better assistance, but after checking your username, we cannot find your order number. We have sent you a message and we would be grateful if you could reply to our order information. Looking forward to your reply.
WedTrend Customer Care service
God awful
God awful. False advertising processing times and shipping times. Feels extremely scammy. Nonexistent customer service, hidden taxes and fees, got snuck a shipping insurance fee that I did not select. Total BS. Ordered April 20, still haven’t arrived. It’s May 16.
23. April 2025
Bewertung ohne vorherige Einladung
Antwort von Wedtrend
Dear Sydney Sontag,
We are sorry to hear you are having issues.
Please note that all our items have varying processing times that are clearly marked on the product page.
The total time it will take to receive your item is the processing time plus the shipping time.
We truly value your business, and we're eager to do whatever we can to regain your trust in us as a company. If you have any order issue, please kindly feel free to email us at service@wedtrend.com or provide us with the valid order number. Thank you again for bringing this to our attention, so that we can make improvements for the future.
Enjoy the rest of your day!
WedTrend Customer Support Team
I sent them two dresses for return in…
I sent them two dresses for return in one box and gave them all the info they requested. They only refunded me for one dress and will not respond about the other.
This outfit is a scam- beware. Once they have your money they go dark.
8. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Wedtrend
Dear customer,
Sorry for the inconvenience. We hadn't done the refund is because you didn't reply our e-mail, we never ignored your e-mail. Now, we do the refund, you will have it soon. Wedtrend Sincerely thank you for your valuable review, we will continue improving our service.
May you have a good day!
Kindest Regards,
Wedtrend Customer Care service
Shipping time is not advertised…
Shipping time is not advertised accurately. Bought a dress that was advertised to ship within 48 hours, shipping time 7-10 days. Bought a month in advance for a wedding, never received any updated tracking info until 4 contacts to customer service. Received tracking on day of delivery almost a month after purchase.
Returning was a hassle. Informed several times I wanted to tetirn as I had to buy another dress. They wanted explanation more than "I don't want items, as the event has passed".
Item ships from China and not within USA. It ships into another location in USA which has to have added label via USPS, thus delaying more. Teacking info from USPS transfer wasn't given
Unless you order months in advance, don't bother. Im 5'6 and with 4inch heels dress in front was about 6 inches too long. Not worth hemming.
30. April 2025
Bewertung ohne vorherige Einladung
Antwort von Wedtrend
Dear Melissa,
we regret any inconvenience or frustration that your experience has caused you.
We checked over the information with the name of Melissa and unfortunately, there is no record in our system. Could you please provide us with your full name? We will use your full name to check your order again. Generally, this is caused by a typo when filling in the email address where the order was placed.
Once we locate your order number through your name, we will promptly send you an email containing all the necessary details and instructions to facilitate the return of your item(s). Your satisfaction is our priority, and we are committed to ensuring a smooth and hassle-free return experience for you.
Best regards
Wedtrend Customer Care
How long till my order arrives?
Still waiting on my dress or some kind of update on my order.
29. April 2025
Bewertung ohne vorherige Einladung
Antwort von Wedtrend
Dear customer,
we apologize for this inconvenience and empathize with your frustraion.
Firstly, we are an international company with branches in many countries and we have warehouses all over the world. Your order will come from whichever warehouse is closest to you and has the product you ordered in stock.
Secondly, regarding the shipping time, we understand that it can be frustrating when orders take longer than expected. Please note that All of our items have a processing time shown clearly on the delivery page, which will be up to 1 business day after an order is made. Meanwhile, Delivery Time = Warehouse Processing Time + Shipping Time. Besides, business days are Monday-Friday, excluding public holidays. We always aim to get our orders to our customers as quickly as possible, but sometimes shipping times can vary due to factors beyond our control.
Finally, we would like to look into your case specifically and offer better assistance, but we are unable to find your order number after checking your username. So we have sent you a message and would highly appreciate it if you could get back to us with your order information. Looking forward to your response.
Best regards
Wedtrend Customer Care
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