I've given one star because it won't let me leave no stars.if you are expecting decent quality flat pack goods, don't buy from this company. Quality is abysmal, I've recently bought from this company... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
We bought a Washtower Slimline 3.0 WSTT815 to create a washing machine/tumble dryer stack.This is a really good quality product and although flat pack, straightforward to put together. No bits missing... Mehr ansehen
Unternehmen hat geantwortet
The washtower and cupboard look great and are a very clever design that support the machine with minimal vibration. The instructions are very good. There are installed in a room 2m x 1.5m so the wash... Mehr ansehen
Unternehmen hat geantwortet
Very good product and met my expectations. The promotional information is accurate. Delivered well within timescale. Packaged very well to avoid damage. I would advise anyone to take time to sort the... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Washtower® is a family-run company established in the Netherlands in 2017. What began as an idea to design a cupboard that would mean no more bending while doing the laundry, developed into an innovative modular cupboard system for the complete furnishing of a laundry room, bathroom or utility room. This was clearly a gap in the market because only five years after launching our business, our team of four has grown to 39 colleagues and we now sell our cupboards in Belgium, the Netherlands, Germany, Austria, Switzerland, Spain, England, France and Scandinavia. We hope to soon enter the American markets as well. We want our customers to consider it a joy to do the laundry. That is why we prioritise service and quality. We always make sure that our customers are 100% satisfied. To guarantee safety, we have had our cupboards tested extensively by the German TÜV Rheinland. Washtower® sells the first TÜV-certified washing machine cupboard in Europe, which makes us really proud!
Kontaktinformationen
Niederlande
- info@washtower.co.uk
- washtower.co.uk
4.4
Hervorragend
133 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
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Das haben sich andere Leute angesehen
Excellent product, but expensive and slow to arrive
I ordered a single tower for a washing machine, with drawer and shelf below and cupboard above. The design, construction and finished product are excellent, five stars. The elements that have made me give a three star review are:
1. It took several weeks to arrive
2. Packaging was arranged in such a way that it took a good while to work out what was what ( only a minor issue)
3. The product is quite expensive for what it is.
Also, as a side issue, I wonder if it would be possible to design in a means of lifting a washing machine into place?
9. November 2024
Antwort von Washtower
Dear Mr. Tasker, First of all; thank you for sharing such an extensive and detailed experience with us. We are happy to read that you're so positive regarding the finished product! But the critical notes are more important to us, to be able to always improve.
Unfortunately, currently we cannot send the products much faster than how we do it now. This is due to the fact that our inventory is based in the Netherlands. We would love to replace that, but for that we still need to grow a bit more in the UK ;) Regarding the other two points; we will note this and take it with us into future potential improvements. Thanks again and we hope you enjoy the end result. Have a great day! Best regards, Babette - team Washtower
Good sturdy product
**UPDATE**
Washtower have been in touch about a problem we have had with our washtower (no fault of theirs just a freak accident) and they have been exemplary, so helpful and supportive I would thoroughly recommend this company if you are looking for this sort of product. Thank You Washtower Team.
We spent a long time researching the best product for our new utility room and found that the washtower seemed the best option.
The washtower arrived in really good time way before the estimated delivery which was fantastic unfortunately my utility room wasn’t finished so the product stayed boxed up for a few weeks, when we eventually came to open it we found a couple of the pieces had small chips on the edges nothing too bad but not what you expect for the cost we decided to not send it back because we needed it so we built the washtowers and they are great they are really sturdy and fit our room perfectly.
One little gripe which I can’t blame washtower for personally however we had a little leak from one of the connections at the back of the washing machine which we couldn’t see at first (may of been happening up to one week) but the washtower has blown and it looks like we may have to actually get rid of it already which for £1000 is really upsetting.
2. November 2024
Antwort von Washtower
Dear Sarah, Thank you for sharing such an extensive review with us! We're happy to read you're so positive about the sturdiness of our cabinets. But it is unfortunate to read that you had a leakage. But looking at how you explain the leakage: i do not think you'll have to get rid of everything. Maybe it's an idea that you send us an email with some pictures and explanation of which part of the cupboard is blown? Perhaps we can send some replacement parts just for that part of the cupboard? Please let u know if we can help you in any way. Best regards, Babette - team Washtower
Absolutely brilliant service
Absolutely brilliant service. Saw the advert via Facebook. Nothing else on the market like this. I ordered, expecting at least 6 weeks waiting time for delivery. Within 2 weeks it got delivered. Great quality and looks fab. Highly recommend
1. November 2024
Antwort von Washtower
Dear Mr. Wooldridge, First of all; thank you very much for sharing your experiences with us. We are delighted to read that it has been such a positive one. We hope you enjoy the end result! Have a great day. Best regards, Babette - team Washtower
It makes my washing so much easier!
It makes my washing so much easier as machines off the ground. There was a broken part which was replaced immediately. Excellent purchase xx
4. November 2024
Antwort von Washtower
Dear Ms. Price, Thank you very much for sharing such a positive experience with us. We're very happy to read this! Enjoy the end result with it's functionalities! Have a great sunday evening. Best regards, Babette - team Washtower
Antwort von Washtower
Dear Mr. Carter, Thank you very much for sharing these positive experiences with us! We're happy to read this. Enjoy the holidays! Best regards, Babette - team Washtower
Great item well…
Great item well packaged and delivered and easy to assemble just perfect.
7. Oktober 2024
Antwort von Washtower
Dear Customer, Thank you for sharing these positive experiences with us. We're happy that you've experienced everything to be perfect. We hope you'll enjoy the holidays! Best regards, Babette - team Washtower
Utility Room WOW Factor!
Having seen the Washtower adverts pop up all over my social media, I was dubious if mdf / chipboard cabinet could actually hold the weight of the washing machines when spinning. That said, when the heavy boxes of components arrived, I realized this wasn't your typical flat pack! but well designed cabinets fit for this purpose. It tool some time to assemble all the parts, and bolt them all in, but wow, what a sturdy, heavy and functional wall of cabinets I have now. Delivery lead time, delivery service and customer service all as shown on their site and as expected. Overall, a good experience, great purchase and a very functional utility room set up.
28. September 2024
Antwort von Washtower
Dear Mr. Stanhope, WOW what a detailed and thoughtful review, thank you! We're thrilled to hear that despite your initial doubts, our cabinets exceeded your expectations and provided the sturdy and functional solution you needed.
We understand that assembly can take some time, but it's wonderful to know that the end result was worth the effort, and you now have a robust utility room setup. Enjoy the end result! Best regards, Babette - team Washtower
Good choice of products
Good choice of products, easy ordering, item was packed well and delivered intact (which is good for large items), quality of the item was very nice, only negative comment was the length of time it took to arrive but otherwise delighted with the item
27. September 2024
Antwort von Washtower
Dear Customer, We'd like to thank you for sharing your positive experiences with us. It is great to read that you're satisfied with the products and it's quality! We hope you're enjoying the end result. Best regards, Babette - team Washtower
Antwort von Washtower
Dear Ian, Thank you for your feedback! We're delighted to hear that you are satisfied with the quality of your purchase. Providing good quality is our top priority. Hopefully it improves your laundry experience! Kind regards, Amber - Team Washtower
Great product
The wash tower is just as it is advertised . It looks good and it’s functional. Very easy to order on the website and plan the perfect fit. Customer service is good too and I was kept informed at all times when it will be delivered.
10. August 2024
Antwort von Washtower
Dear Zoltan, thank you for your kind words! We’re thrilled to hear that the washing machine cabinet met your expectations and that you were satisfied with our service. It’s great to know that everything is working well for you. Wishing you many happy and hassle-free laundry days ahead! Kind regards, Amber - Team Washtower
Appalling delivery service
Appalling delivery service, and very expensive returns. Avoid.
20. Juli 2024
Antwort von Washtower
Dear Ms. Alexandra, Thank you for sharing your second review with us. We would like to get in contact (via phone or email) rather than having to answer on your reviews. But see my reply below your previous review to understand about our return policy. It's due to the long distance and sustainability reasons that we do not offer free returns. Whenever you would like to get in contact, do not hesitate to write us an email or call us. Have a great day. Best regards, Babette - team Washtower
Very useful, sturdy unit.Arrived on time
Arrived on time, in good condition. Lovely company to deal with. Ideal for a utility room.
No instructions in boxes but are available on line.
Would recommend. Sturdy for a flat pack.
9. Juli 2024
Antwort von Washtower
Dear Jacqueline, Thank you very much for sharing your experiences with us! We're happy to read that you've had such positive experiences with both us as a company and the products. Normally there should be instructions in the boxes, so I've shared that feedback with my colleague who's in charge of that. Luckily you managed with our support on line ;) Enjoy the end result! Best regards, Babette - team Washtower
Delivery was not to the front door but…
Delivery was not to the front door but left in the street in the rain with no prior warning so was damaged as nobody was available to carry the heavy boxes. Especially annoying as there is lorry access to the back door where there is shelter
6. Mai 2024
Antwort von Washtower
Dear Mr. Tufnell, thank you for your review and for taking the time to share your experience with us. We are sorry that we did not fulfil your expectations and that it was not clear to you that the delivery would be made to the first curbside. We provide comprehensive information about the delivery, but unfortunately we do not have direct access to the driver. In your case, the driver has decided that the road is not passable and we have no further influence on this. We have tried all possible compensations in your case. Best regards, Corinna - Team Washtower
Great easy to assemble product and…
Great easy to assemble product and super support from the team thank you!
21. Juni 2024
Antwort von Washtower
Dear Mr Kadir, thank you for the kind review! We are very pleased that you are so satisfied with the assambly and had such a good experience with the customer service. We wish you all the best with your new laundry cabinet. Kind regards, Corinna - Team Washtower
Great sturdy construction
Really pleased with the wash tower, super sturdy construction and my appliances now look great stacked. Useful pull out shelf too. Only down side was the long lead times for delivery.
12. Juni 2024
Antwort von Washtower
Dear Mrs Mimnagh, thank you for the kind review! We are very pleased that you are so satisfied with the construction and pull-out shelf. We are sorry for the longer transport time. We wish you all the best with your new laundry cabinet. Kind regards, Corinna - Team Washtower
Antwort von Washtower
Dear Francesca, thank you for taking the effort to give us a review. We are very glad that you had such a good experience with us! Hopefully you will enjoy your washing machine cabinet. Kind regards, Amber - Team Washtower
Great product.
It arrived when stated and the company stayed in touch with me about the delivery.
Really pleased with my ‘Washtower’. My washing machine tends to move around a little in the spin mode so needed a way of really securing the dryer on the top of the washer. This ‘Washtower’ ensures the machines are safe, the washer remains on the floor with the tower fitting over it, so the tumble dryer safely sits on the tower shelve just above the washer. The dryer does not move at all when the washer does. And the tower is also secured to the wall at the back, so it’s all very stable. It even has a pull out shelve to sort out the washing. Great product.
5. Juli 2024
Antwort von Washtower
Dear Jane, thank you for leaving such a positive review! We are very glad to read that our tower cabinet solved your problem and the dryer is finally sitting safely on top of the washing machine. Great that the pull out shelve is also of good help! Hopefully you will experience more joy while doing the laundry with our washing machine cabinet. Kind regards, Amber - Team Washtower
Exelemt customer service kept informed…
Exelemt customer service kept informed at all stages and it looks great very well made
16. Juli 2024
Antwort von Washtower
Dear Mrs Mellish, thank you for the kind review! We are happy that you had a positive experience with our customer service and are satisfied with the product. We wish you all the best with your new laundry cabinet. Kind regards, Amber - Team Washtower
It does what it says on the tin
Good communication from the start, delivered when they said. Good product. It does what it says on the tin.
15. Mai 2024
Antwort von Washtower
Dear Roberta, we are very glad to read that we met your expectations! Thank you very much for giving us such a positive review. Hopefully you will enjoy doing the laundry with our cabinets. Kind regards, amber - Team Washtower
Great quality product and excellent…
Great quality product and excellent customer service!
13. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von Washtower
Dear mister Patterson, thank you for leaving such a positive review! We are very glad to hear that you are satisfied with both the quality of our product and our customer service. Hopefully your laundry experience will also be a lot more positive with our cabinet! Kind regards, Amber - Team Washtower
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