Initially great. However we had a defective door twice now as a replacement was sent and it was defective again. First door warped. Second door cracked. £150 offered as “goodwill” when paying for so... Mehr ansehen
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Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
This is as much a positive review of Vufold themselves as it is for the product they supplied, which I have enjoyed for 8 years so far. They are the White Aluminium & Oak Composite 2.4M Bifold Doors... Mehr ansehen
Unternehmen hat geantwortet
Amazing after-sales service! Our doors have been installed for several years, and recently I had an issue with the drop bolt jamming. The team patiently talked me through the problem step by step via... Mehr ansehen
Unternehmen hat geantwortet
After 9 years good service, I needed to replace some of the door seals on my oak bifold doors which had been pecked by birds. The after sales service was outstanding. Very clear information and a very... Mehr ansehen
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Unternehmensdetails
- Türenlieferant
- auch in
- Glasindustrie
- Hersteller von Aluminiumfenstern
- Lieferant von PVC-Fenstern
- Türengeschäft
- Türenhersteller
Vom Unternehmen geschrieben
WHO VUFOLD ARE www.vufold.co.uk - Vufold is one of the UK's leading internal and external bifold doors, aluminium sliding patio doors, front doors, French doors, roof glazing and windows specialists with innovative products for you. Spanning across three generations, we are family business based in the UK, with the heart of our company finding its home in Macclesfield, Cheshire. We pride ourselves not only on good family ethics within the business but that also extends to our customers who we treat how we expect to be treated. Transparency is the key with us, what you see is what you get. It is thanks to this central belief that we ensure you receive the best service possible and of course, the best price. We want to be a company that you can trust. Vufold will not only supply you with what you need but should any complication arise will be there to help in an honest and dependable manner, handling your query with professionalism and transparency. But that is not all, as a company we pride ourselves on our desire for constant improvement, we will not simply settle for “good enough”, your feedback is always taken on board and we are always looking for ways to not only improve the products that we sell but the process in which we do it – for us, optimisation and development is just about as important as anything else. All of our products are designed in-house, and each are expertly crafted to a rigorous standard; we are engineers with an unmatched eye for precision – but what sets us apart from the rest? Well, the difference is in the detail. We are passionate about what we create, we want to make sure that not only is the product you order as perfect as possible but also to ensure that the whole process runs like clockwork, a well-oiled machine. We have a positive and friendly team to help you on every step of your journey with us that means before, during and even after your purchase, we will be there to help you in any way that we can, and it is all thanks to four key departments that are specialised to assist with every key part of your Vufold experience: Sales – Order Processing – Delivery – Aftercare. OUR MISSION STATEMENT To enhance the homes of our customers with excellent quality products while providing friendly and knowledgeable customer guidance and support before, during, and after the purchase. We believe that the difference is in the detail and are dedicated to making the buying experience as simple and seamless as possible. Our Core Values - Honesty, Ownership, Passion, Quality and Constant Improvement
Kontaktinformationen
Queen's Avenue, SK10 2BH, Macclesfield, Vereinigtes Königreich
- 01625 442 899
- sales@vufold.co.uk
- vufold.co.uk
4.0
Gut
211 Bewertungen
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Excellent After Care Service
About a year ago I bought the Vufold Supreme 1.8m (aluminium) bifold door. It's been excellent and I've been very please with it. Unfortunately, yesterday, I managed to break the key off in the lock, due entirely to my own carelessness. Speaking today to Vufold's Customer Service Supervisor (many thanks James) I was patiently talked through how to quickly replace the lock. Really impressed with the service provided.
19. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von VUFOLD
Many thanks for the 5 out of 5-star rating! We appreciate you sharing how pleased you have been with your Aluminium bifold doors - great to hear.
Moreover, we are delighted to hear that the service you received from us has led you to leaving your glowing review 😊 Regardless of how the issue has arisen, we pride ourselves on the high levels of service we offer to all of our loyal customers and thank you for not letting this go unnoticed - pleased to hear we were able to assist you.
Best regards
Vufold
Good service and product
Very helpful and knowledgeable sales staff. I was kept informed about the lead time to delivery, which was made on time. The bi-fold door is now in place and looks great.
1. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von VUFOLD
We greatly appreciate your kind feedback on the service provided by our sales and order processing team, and we are delighted to hear how pleased you are with your doors.
Best regards,
Vufold
Excellent Aluminium French Doors
I communicated by email with a sales associate and he provided all the information I needed, including relevant drawings to ensure the units fitted. I received a call during the order period suggesting they were quite busy, and they wished to forward schedule a delivery date. They delivered on the forecast date and in the expected time window during the day.
I have now fitted the first of the pair. Instructions were clear and full. My only minor issues were quite a bit of swarf in the vent unit (easily cleaned out), and the triple glazed units are actually very heavy. They were quite difficult to transport upstairs. Fitting the doors on the hinges was quite difficult due to their weight.
Very pleased with first one - one more to fit!
14. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von VUFOLD
Thank you so much for taking the time to give us a 5-star rating. We truly value your feedback on our service. It's great to hear that you are satisfied with the triple glazed doors, although they can be quite heavy to lift and install, as you mentioned. Your highlighting of this will definitely help others. We are thrilled that you are pleased with everything so far, and we are confident that once you have the remaining door set fully installed, you will be just as happy. Once again, your kind feedback is very much appreciated.
Best regards,
Vufold.
Instant positive customer service!
I received an instant positive response to my enquiry about a bi-fold door catch that was failing in strong winds. Having viewed photos James immediately dispatched a replacement part, at no cost, which, when installed, solved the problem. Top drawer costomer service! Bear that in mind folks when choosing bi-fold doors.
9. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von VUFOLD
Hi Robin,
Thank you for your 5-star review!
We appreciate you sharing how pleased with the service you are - glad we were able to assist you 👍
Kind regards
Vufold
Awful Experience - ongoing
Operate a family run construction company. Ordered from VuFold purely because client chose a ViFold produce and have been thoroughly disappointed from that moment forward.
VuFold suggest that lead time is 3-4 weeks (longer than all of our usual suppliers) but placed the order following a telephone conversation with an operative who advised that three week should be achievable. Since then we have had multiple emails that offered no update other than to say there were delays and that a further update would be given in the future.
Now past the four weeks and with our clients previous back doors removed, insurance invalid and a beautiful completed construction project we have been told the doors are damaged and absolutely no commitment given with regard a delivery date.
Clearly Vufold have zero input in the manufacture of these units and simply ship this out with no ability to control.
Disappointing that phone calls are always answered when the option to speak to someone in relation to "new sales" is selected on the phone system but get voicemail every time when option is selected for anything to do with an existing order.
Do not touch this company.
9. April 2024
Bewertung ohne vorherige Einladung
Antwort von VUFOLD
Dear Simon,
We are sorry that you are unhappy with the service you have received from Vufold. We do our utmost to provide our customers with accurate lead times before committing to orders and we only take orders from customers on the assumption that we can deliver on our promise. For our stocked sized items, we deliver within 3 – 5 days, however, for made to order products, lead times will vary, which we openly advertise on our web site and discuss at the pre-order stage.
In response to your complaint, before placing your order, you stated that you needed the doors in 2 weeks, however, we simply could not meet this deadline, and you are correct in what you say, that we offered you a 3 – 4 week lead time from receipt of your order. We then didn’t receive an order from you until over a week later.
After 10 days we encountered an issue with supply and immediately advised you there would be an estimated 7-10 day delay. This was explained to your colleague, who was most understanding, while still maintaining the need for a quick delivery.
Contrary to your claim that you have had no updates, we have detailed records of our communications and can see that you have been provided with the progression of your order on a regular basis and we can also confirm that there was just one unanswered call from you when our processing team were engaged on another call.
Unfortunately, the day before the product was due for dispatch, we discovered that there was damage to a glazing unit, obviously something that needed rectifying before supplying. We immediately placed an order for replacement glazing and contacted you to update on the unfortunate delay. While we appreciate that this is frustrating when you are working to a limited timeline, you must appreciate that this was an accident and totally unforeseen. We are not “Lying” as you accused our processing team of, we are simply dealing with the facts.
We too are a family run business and whilst we are sorry that we have not been able to keep to the agreed lead time, we do not appreciate the way you have spoken to our processing team or the way that you have made threats of inciting all who will listen to tarnish our name by “plastering it all over social media”.
We apologise again for the delay in production and for the issue experienced with the damaged glazing. We are doing everything in our power to resolve this issue as soon as possible and we would appreciate your courtesy while we do so.
Many thanks
Vufold
Purchased some aluminium bifold from…
Purchased some aluminium bifold from them because of good reviews after receiving my order 11 days late outside the 4 week lead time! Once fitted they looked ok, but some of the seals/ gaskets are short and stains on the mitres on the doors showed up in the sun! Frame was damaged but able to hide it with upvc trim, in communication with them over sending out replacement seal/gasket sent over a clear picture of the problems. Not hard to send out replacement stuff if it's a manufacturer fault! If not resolved then I'll make the client aware of the problems and I know what they will say replace the whole lot!
7. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von VUFOLD
Hi Malcolm,
Thank you for your review and we are sorry to hear of the problems you have experienced. You have reported the issues to us today and we are working on a resolution for you. We simply requested some additional images of the required gaskets to make sure we get it right for you.
Please rest assured, any items that require replacing, will be sent to you.
Kind regards
Vufold
Problematic Patio door lock.
I have bifold patio doors supplied by Vufold and installed almost 10 years ago which have worked flawlessly since.
Recently, the locking mechanism started to get stuck.
I called Vufold, they found my original order, diagnosed the fault and a replacement part shipped which I received 2 days later and has resolved the issue.
The Vufold support person I spoke to was clear and concise and asked for pictures to clarify and from there knew exactly on what was needed to resolve the issue.
I was expecting a costly repair bill but it was all sorted without any quibble.
As well as this, the Vufold support person answered various questions I asked on general maintenance for these doors and all feedback provided back to me on a timely basis.
I'd expect this type of service from a top quality service orientated company and have to pay through the nose for it from the start. But, to get this same high quality service almost 10 years later..... I can honestly say you would struggle, if ever, to get that type of after care.
Suffice to say I would certainly recommend them going forward.
8. April 2024
Bewertung ohne vorherige Einladung
Antwort von VUFOLD
Thank you so much, Paul, for taking the time to share your positive feedback with us. Your comments truly mean a lot to our team at Vufold. We are thrilled to hear that you had an exceptional experience with us.
At Vufold, our main focus is on delivering top-notch quality products and outstanding customer service. We strive to ensure that every interaction with our customers is a positive one, and we are committed to providing any additional support you may need.
In addition to our dedication to quality, we also back up our products with lengthy guarantees to give you peace of mind. This is just one of the ways we show our commitment to customer satisfaction.
Receiving a 5 out of 5-star rating from you based on your experience with us is truly rewarding. Your recommendation to others is greatly appreciated, as word of mouth from satisfied customers like you is invaluable to us.
Once again, thank you for choosing Vufold and for sharing your positive experience.
Warm regards,
Vufold
Won’t refund for manufacturing defects
Purchased the door and returned in original unopened packaging then they claim that the agent was damaged however reviewing the evidence provided it looked like a manufacturing defect. Either the packaging supplied was in adequate or the quality control didn’t see the defect now I’m 500 quid out of pocket. Charged back started.
8. April 2024
Bewertung ohne vorherige Einladung
Antwort von VUFOLD
Dear John,
Thank you for your review and we are sorry to hear of your disappointment on here and another reviews platform.
Reviews are very important to us so we can make sure our customers are satisfied with their purchase and help us identify areas for improvement in our processes; however, when a review is lacking clarity, it is not helpful to us or other potential customers. It is only fair that we add full clarity to the situation.
Your order was delivered to you 3 weeks ago, and when the door was delivered, you signed the delivery driver’s paperwork confirming there was no packaging damage, all items were correct and in good condition. You returned your order to us with clear packaging damage and damage to the door in the same location.
The order was returned to our premises with no prior notice and when our offices and warehouse had commenced closing. This did not allow us to follow our cancellation and returns process to ensure everything runs smoothly for you prior to your return.
Despite our cancellations and returns policy and time scale not being adhered to, we called you to discuss the return as the person(s) you had arranged to bring the goods back to us, did not know what had been discussed or agreed. Also, as they had been sent on a 2-hour journey and it was late in the afternoon, we tried to act fairly and reasonably by not instantly rejected the return.
During our telephone conversation, we offered to accept the order back as a good will gesture, but on the agreement, we would inspect the items the next working day as the warehouse had now closed. You confirmed you were happy to proceed on this basis and you apologised for the lack of prior communication. Hence, we proceeded with trying to help you and agreed to accept the return.
When unloading the goods, it was evident that there was a scrape mark in the packaging and a large tare, on further inspection the door was damaged in this location. The person returning the door acknowledged the damage and took a photo. They did not have any paperwork so that we could sign to record the damages.
Following unloading the door, our customer service team called you immediately to report the damage and advised photos and a further inspection of the remaining items would be carried out the next working day as previously agreed. Photos of the damage were provided to you and the other items were inspected, no further issues were found and a refund was offered for the remaining items, however, we informed you that we would not be issuing you a refund for the door as it was returned damaged.
As stated during our conversations, and you are correct, the door was / is still in its original packaging and unopened, the issue here is that there is now damage to the outer packaging and damage to the door itself. As you had signed to confirm there was no packaging damage and the item was in good condition when it arrived with you, we can only assume the damage occurred in storage or on the return journey arranged by yourself.
We have now issued a refund for the parts that can be re-stocked, however we have not issued a refund for the door that was returned to us damaged.
Since your order was returned to our premises, all we have tried to do is assist you, despite this issue being caused through no fault of Vufold's. If our cancellation and returns policy had been followed, this situation could have been easily avoided.
Many thanks
Vufold
Bought a patio door from them which was…
Bought a patio door from them which was displayed. No changes on size just a standard 2.1 x 1.8. On the pictures it's size and slime but arrived bulky. The step is higher then upvc and on the top of that I have to unload myself because the driver JUST deliver. You have to unload yourself from the truck. That's been told after placing the order of course.
Then ring them about the return been told its a special order made to measure and can not be returned. I wouldn't mind to pay the delivery cost but how come it's a special order if I pick the size from the screen. No changes nothing. They're excuse was it's all been writen on we found eventualy by diging and downloading the fors hidden at the bottom page. Clearly it wasn't easy seeing other ways I wouldn't had this problem.
So been left with higher then got at the moment door step on which the kids will be tripping over and bulky upvc looking door. Will not recommend anyone to deal with them. And don't bother emailing them, no respond.
Update:
Wish I could add the pictures to show you HOW CLEAR you provide the information about the product. No indication the standart size is a ,,custom made,, and can not be cancelled or returned.
On the ,,Product measurement,, there is NO sizes of the threshold or the frame . If these things would have been displayed clearly you know no one would buy from you that's why they been hidden and I mean that.
26. März 2024
Bewertung ohne vorherige Einladung
Antwort von VUFOLD
Dear Zilvinas,
We are sorry to hear that you are dissatisfied with your purchase. We are even more disappointed that you felt the need to submit negative reviews on two platforms, when the issue was an incorrect order as opposed to a problem with the product or service.
Receiving feedback, especially via online negative reviews, is a crucial learning process for us. However, to positively utilize these, they should provide an accurate perspective of the situation. Regrettably, certain aspects of your review lack clarity, which we believe is important to address.
All issues you have faced could have been easily avoided had you read the supporting information on our website before purchasing. We must clarify that there is no small print on our website, nor any hidden sections. All information is clearly displayed at relevant points of the purchase journey, ensuring that all questions are answered and options are covered prior to purchase. For further clarity, a static box remains on screen reinforcing how orders for Supreme Sliding Patio Doors cannot be amended or cancelled. The door set that you purchased was indeed the highlighted Supreme Sliding model. Unfortunately, we cannot be held responsible for you failing to read the necessary information to inform your purchase.
You describe the frame as bulky, however, close up images of the frame sections and sightlines are clearly available on the product page. The spec sheet, which contains measurements of the frame sections, is positioned specifically for customers to view before purchasing, is also on the same page as the checkout process.
In terms of the step, you were given the opportunity on the order to select the threshold and cill configuration, as part of the ‘configure and buy’ check out process. The configuration you selected is a double door with a bottom track. To operate effectively, the track will need to be deep enough to facilitate both doors and a double sliding door will naturally be deeper than a standard UPVC door. We can, however, confirm that the track is no deeper or higher than most of the comparable aluminium sliding doors on the market.
At this point, we must highlight how it was necessary for you to view a diagram detailing two examples of the cill (with options for how you can finish the internal floor flush with the bottom threshold/cill) and select your choice prior to completing the check out. This part of the selection process gave you the option to achieve a flush track, a detail that you chose not to select.
We are also surprised at your comments about the delivery and the required assistance unloading the door from the truck. You selected a ‘built up’ delivery with loose glass and you received three separate phone calls from our team to update on the weight of the product and clarify the delivery process and requirements, all of which you were perfectly happy with at the time.
Finally, we feel that your comment about our failure to respond to your e-mail is unreasonable. You left a mere 61 minutes between emailing and following up with a call, leaving us a very small window to investigate the issue and get back in touch. When you spoke to a team member you admitted that you had not read the information before placing the order. We tried to offer guidance and advice on the installation to try and help achieve the finish you were looking for in terms of the height of the cill and it was acknowledged that it was not possible to cancel or amend the order.
As we supplied and delivered the exact item that you ordered, we feel that we have fulfilled our side of the agreement. It is apparent that your negative reviews came following our refusal to cancel your order, regardless of the fact that the fault lay with the order, not the product itself. Please do not hesitate to contact us should you require any further assistance.
Many thanks
Vufold
Fantastic service all around
Fantastic service all around, great turnaround time, very pleasant communication. We will definitely collaborate with Vufold for our future projects.
1. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von VUFOLD
Many thanks for your 5-star rating of Vufold, on here and our other reviews platform! We greatly appreciate you taking the time to share your kind words.
We are delighted to have had the opportunity to work with you and we look forward to working with you again on your future projects.
Thank you again for choosing Vufold!
Best regards
Vufold Team
Superb from start to finish.
Firstly, the quoting and sales process with Josh was incredibly smooth. Quick replies, great price and quick turn around time delivered free of charge!
During the installation process, this was incredibly smooth sailing again with an excellent amount of inclusions from glazing packers to silicone and even the required SDS drill-bit!
The assembly and installation was fast and effective and the product was made bang-on with the exact required measurements.
Would go back to Vufold everytime!
3. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von VUFOLD
Many thanks for your kind feedback, Oliver. We really appreciate you taking the time to share how pleased with the service, product, and installation you are, and we are delighted to receive a 5 out of 5-star rating 😊
We look forward to hopefully working with you again soon!
Best regards
Vufold
Great product & service
Very easy from start to finish, spoke to the representative on the phone who was extremely helpful, fast delivery, excellent product, easy to assemble and a video on YouTube to help. Great from start to finish
16. November 2023
Bewertung ohne vorherige Einladung
Antwort von VUFOLD
Hi Lin,
Thank you for your kind review 😊 We couldn't be happier to hear how pleased with everything you are.
Thank you also for the 5 out of 5-star rating.
Best regards
Vufold
customer care
We bought these doors several years ago and got them installed. The doors or great, but the after service we have received is tremendous.
10. November 2023
Bewertung ohne vorherige Einladung
Antwort von VUFOLD
Thank you very much for the review Andrew. We are delighted to receive such great feedback 😊
Best regards
Vufold
Inspire Bi-fold door set
We purchased a 2.1m Inspire Bi-fold door set after initially visiting Vufold's showroom in Macclesfield. For the configuration we wanted we needed the doors to be bespoke made and we found Vufold to be very helpful with configuring our order. Once the order was placed we were kept fully informed on the delivery schedule and the door set arrived on time and very well packaged. I fitted the doors myself and found the instructions to be easy to follow and the door kit to be of excellent quality. Lengthiest part of the job was applying the coats of polyurethane varnish to all frame parts and the doors. All went together without problems and the frame and doors were straight forward to install. The finished doors look really great and work well, very pleased we chose Vufold.
30. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von VUFOLD
Hi John,
We are delighted to receive such a glowing review 😊
There are many other companies on the market selling bifold doors, however we truly believe all the areas you have kindly highlighted in your review are what separates Vufold.
Thank you for sharing how easy you found the installation John, and we are really pleased to hear how happy you are with the end result.
Best regards
Vufold
After sales service on a broken blind…
After sales service on a broken blind that was 5 years old and of a style not made any longer was excellent. Thank you James
26. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von VUFOLD
Hi Andy,
Many thanks for the kind feedback - more than happy to have helped 😊
Kind regards
Vufold
Excellent service
Easy website to navigate. Good price. Appreciated discount voucher. Quick delivery and kept well informed. Love the doors, good quality. Quick response from customer service after queried 1 length of trim missing. Would recommend
17. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von VUFOLD
Thank you so much for the great feedback - its lovely to hear how pleased with everything you are 😊
Many thanks
Vufold
Excellent product Clear instructions…
Excellent product Clear instructions for installation and although small delay in production/delivery I was kept informed throughout My fitter commented they were the best he had fitted
22. August 2023
Bewertung ohne vorherige Einladung
Antwort von VUFOLD
Many thanks for the kind feedback 😊 We are sorry for the initial delay and thank you also for your kind understanding.
We are delighted to hear how pleased you are with your purchase and also how impressed your fitter was - 'best he had fitted'.... that is fantastic!
Kind regards
Vufold
Customer Service
Purchased Inspire doors and blinds which have worked out really well. We had a few small issues re deliveries and missing parts from packages but the customer service & after care teams responded very quickly to our emails and ensured all issues were resolved promptly and thoroughly.
Would definitely recommend this company and the products.
18. August 2023
Bewertung ohne vorherige Einladung
Antwort von VUFOLD
Dear Mrs Ryan,
Thank you so much for sharing your experience. We are sorry you experienced a couple of issues, we are human and mistakes do happen however we will always work hard to correct them, thank you for not letting this go unnoticed and we appreciate your kind understanding. Thank you also for recommending us to others and we hope you get many happy years of use from your new Vufold doors and blinds.
Kind regards
Vufold
Friendly and helpful service
Friendly and helpful service. Very well-built quality product. Installation instructions very thorough and kit contained everything I needed to complete the job
11. August 2023
Bewertung ohne vorherige Einladung
Antwort von VUFOLD
Thank you so much for your kind feedback.
It is very important to us that our customers have the best overall experience, and its great to hear that all our extra efforts have not gone unnoticed - we really do appreciate you highlighting this.
Thank you also for the 5 out of 5-star rating!
Best regards
Vufold
Inspire 1.2m Internal Bifold Door
Good quality doors that satisfied our requirements and complimented the room.
Did not fit them myself, so can't comment on the ease of installation.
Pre-sales and after sales service was excellent with all queries answered promptly.
Very pleased with finished product.
15. August 2023
Bewertung ohne vorherige Einladung
Antwort von VUFOLD
Many thanks for the 5 out of 5 star rating!
Thank you also for taking the time to share how impressed you are by the service you received, and we are delighted to hear how pleased you are with the end result.
Kind regards
Vufold
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