Very bad terms
I didn’t get to the point of purchasing a booth from this company because I couldn’t get past their terms and conditions. The big problem is that they contain references to external links, and there is no guarantee the content at those links won’t change. For example, the warranty section has a URL for the “full warranty info,” meaning that the agreement I would be signing did not, in fact, contain the full warranty. By not including the full text in the agreement, they seem to be reserving the right to update the terms whenever they see fit, which makes any agreement functionally meaningless, from the customer side at least.
Further, the text at these links is already contradictory. Consider these discrepancies, which are likely not exhaustive:
• The agreement I was presented with had a line item for “Curb Side Delivery Service - Lift-gatable Crates,” because I had specifically raised the issue that another company expects their customers to remove their deliveries from the trucks themselves. However, the shipping URL in the agreement contains this: “Any additional or special services; i.e. guaranteed delivery date, Saturday delivery, lift gate (not recommended), inside delivery, etc. can be arranged for an additional charge. Customer is responsible for removing the crate(s) and the contents from the truck.”
• The agreement says there is a 5 year warranty. The warranty URL in the agreement has a graphic that says “5 year warranty” but text that says “Any defects in materials or workmanship will be repaired or replaced at the VocalBooth factory location within one year from date of purchase.”
• The agreement says that, if the company chooses to accept any returns, there will be a “15% or more restocking fee”. The disclaimer URL in the agreement is actually a broken link. But elsewhere on the site, their refund policy states a “30% restocking fee”.
Set aside how sloppy and unprofessional this all looks. In the hopefully unlikely event that I would need to rely on this agreement, like for a warranty claim, it could be a nightmare trying to determine what terms apply, especially if they changed the text at those links after signing.
I raised all these concerns. I need to add here that the salesperson first had me sign and return a PDF and then sent me basically the same agreement via DocuSign. His answer to my concerns was that we could use the PDF instead. I was so blind-sided by this strange agreement that I didn’t see when I signed the PDF the first time that it, too, contained the problematic URLs in its section headers. But I sure saw it upon a second look. So, his answer to my concerns about the links was to use another agreement with the same links. That was all he offered.

Antwort von VocalBooth.Com







