I thought I could self refer for an MRI scan so I logged on to the website and completed the details. I booked an appointment for Woodside MRI at Frimley Park, but there was nowhere to pay. I phoned to make sure the appointment was booked and was told they had nothing as a referral from my GP was needed. When I asked why I was told it was due to the nature of my condition. I was told appointments were booked after 48 hours. I waited 4 days for an appointment. I called everyday and was told the clinical team were looking at my referral. On the 4th day I phoned and was told the admin staff had tried to call me twice on my landline and my mobile. No messages were on either and there is nothing wrong with both phones. I felt 'fobbed off'. I was given an appointment and paid £575 and asked for a receipt. None was sent. I phoned twice more and finally got a receipt. On the day of the MRI scan I was told to come 15 minutes before which I did. I was then told they were running 1/2 hour behind so I was not pleased. I did get the results and images in 2 working days so that was the only positive outcome I had from Vista Health. I asked for the results and images to be sent to my GP and so far the surgery have not received anything. I spoke to a different person everytime I called. Some were nice and helpful, one or two did not seem interested. I would not use Vista Health again despite having used Vista Diagnostics in Waterloo before a few years ago. I think the service is poor and I was self paying so I do not think it is good value for money.

My wife had a virtual appointment booked with a GP to discuss a MRI scan.
No doctor arrived at the appointed time and so we called after ten minutes and received a mumbled excuse that the doctor was running late.
After 55 minutes still no doctor, so a second call was made with more confused and convoluted excuses.

The receptionist then half heartedly apologised and asked if we can reschedule for 16.00.

At 16.00 once again no show from a doctor, so after five minutes another call to the receptionist.
Shortly after, the doctor called my wife's phone, seemingly unaware of any issues and the previous missed appointment. He suggested to continue the call rather than have the appointed video call.

Of course by this time my wife had lost all confidence in this company. We spoke to three receptionists, and although all were polite, they all had ZERO clue of what was going on. None could explain, the first one lied directly because he had no clue, and the other two offered weak limp wristed apologies.

Hugely disappointing considering this should have been a very simple process with little that could go wrong. A whole afternoon wasted waiting on all I can describe as a bunch of complete morons.