Virgin Mobile Bewertungen 

Last year I got email from Virgin mobile saying that from July 2023 I was migrating to o2, their sister company. It was like this or else. However on the plus site it was assured via email by virgin I would have been charged THE SAME from o2. And that they would have given me a discount because my tariff on Virgin was really unbelievable. The 'migration' was a nightmare. However : now o2 has decided that (as I was told by o2 customer service Alicia) because of o2 financial situation my plan is obsolate, no more discount and new plan, - a more expensive one of course. I fully accepted the increase there was in April (due to be in line with inflation) But I am angry that my plan has become obsolete when Virgin never mention any possibility of this happening... Of course o2 took away my discount: even with the normal April increase, I was paying less, as the tariff went up, yes, but so my discount!!! Angry I was migrated under false pretence, fraudolent company , very disappointed, I was with them since 2000! Total disappointment

I wanted to give zero stars to vm but 1 is required to review.
I’ve been with vm since they inherited me from ntlworld.
I called them to discuss the increased price from completion of contract which turns into a 30 day rolling contract at a non discounted price. They weren’t able to offer me a new contract that could compete with any other suppliers so I said I’d stay out of contract and look for a new supplier.
Straight after the call ended I received an email that appeared to be from vm-o2 for hundreds of pounds. My first thought was to remain with them so I could avoid such a huge bill. Thankfully I came to my senses and upon looking at the properties of the email header I could see it was actually from a talk talk.net user.
I can’t prove it, but I am in no doubt that the email originated from a vm staff member as a tactic to keep my custom.
It took about 4hrs of phone calls to get through to cancel the rolling contract. They are filth.

AWFUL!!!! My virgin contract was merged last year with 02. Now my air time with 02 and device with Virgin. I just want to pay and clear off my device and NO ONE is helping or taking any ownership. I have tried for so long. DO NOT USE VIRGIN MOBILE!!!!!!!

Avoid at all costs! Worked in Cirencester a few wks back, no reception. Apparently it was my location. Have worked in London, Birmingham and Swindon since then and had the same issues trying to get a reception. Could it be the supplied phone, possibly? Unfortunately, the company are more interested in selling me a new phone rather than dealing with the handset I have that has never worked properly. No easy way of getting anything done unfortunately. Will be off once contract is up.

The poorest customers service ever !always issues ! Set new contract without my knowledge!! After 16 years I did cancel my account 2day !!

Never again !!

Tienen la peor atención al cliente que he visto hasta ahora. Pésimo

Was with Virgin and then they merged with O2. This was a disaster and and made the customer experience a nightmare. After a few months some of the issues did settle down. O2 and Virgin send out mixed messages and O2 said my contract had expired. The app said it had expired. So I went and found a new phone deal, only to be told it had not expired and I had months left. Left hand / right hand. They send out mixed messages creating confusion and stress. And they don’t care.
Avoid at all costs.

Please all customers virgin is not bad what you are saying, if you are going to leave country or u make the passport plan open application there every details is there if u have passport issued sim and u have 30 days and ur emirates id will come after 30 days before finishing 30 days call virgin helplone or inform them and then you will not loose any plan till u can get more months fron virgin mobile if u inform them, Just everything is about what u are doing check and inform virgin helpline or customer services u will not loose anythinggg, Insteas of giving here bad reviews u have to get knowledge about virgin application there is all solution and everything to solve it Please again Virgin is very best compant if u encounter problems its by you when u dont understand it. Thank you virgin home internet and mobile plans is very cheap and helpfull with high speed😊

I am a 02 customer but still have a handset loan agreement with virgin . I have spent the last 24 hours to contact them but there appears to be no way of speaking with someone 😕 I have tried every number possible what are there still existing customers ment to do

totally USELESS
needed to find out why Could not use the O2 app as Virgin mobile joined with O2 so was passed round the houses with no one knowing having a clue then finally spoke to someone who then wanted the know my bank account number which they have been taking money out for 18 months and they kept telling me it was the wrong number. So I said if it was the wrong number I will stop my direct debit payments.

I would give this company a minus if I could . Phoned up virgin about my contract was told I could upgrade as my contract had ended but would need to do it with 02. Got a new contract then found out my old contract still has a year left on it so paying for 2 phones I complained and was told there was no record of me being told that surprise surprise. To add insult to injury my new phone is absolutely ridiculous no service cuts of halfway through conversation texts gets pinged back. Wish I had kept old phone now

My bill has increased every month for no reason ans I'm a sim only account .
Cannot speak to anyone as was left hanging on line tor 23 minutes .
Will be leaving this , now terrible company thatbivevbeen with for 8 years ..
Plenty of other cheaper sim card deals around !!!

Horrific experience with a foreign call centre. Utterly hopeless a total waste of two hours at the weekend and another hour today. I will be making a formal complaint.

Please don't buy virgin SIM as we are not able to send the parking SMS telling as we don't have parking SMS facility in some Emirates. I had gone to Ajman and when I was trying to send SMS to the Parking it had a issue while send SMS. I contacted the virgin call centre and they informed me as you are not able to send any SMS. I just wanted to know if my number don't have the SMS facility then why I have the SMS option in my virgin account?
This virgin telecom just makes fool and holds your money so you don't have and option after the money is transferred to your virgin account then they informs us as u don't have any option
Please stop making fool and please stop grabbing the money in your account.

Without any doubt the absolute worst customer service ever.
They promise call backs - they don't do them.
They assign people to deal with complaints who can't read properly or understand English properly.
They got my complaint wrong on so many levels.
Mr Lutz Schuler needs to sort this business out!

I'd give them minus 5 if I could. Absolutely everything is wrong since they transferred my contract to O2. Worst of all no service at all on my sim and off course still charging me. Good luck trying to get through to someone, Virgin transfers you to O2 and O2 back to Virgin and round we go... As soon as I fix the money part I'll be gone to another provider!

If you previously had a mobile handset contract with Virgin good luck trying to find out who the contract is with now! Been transferred between O2 & Virgin five times and no-one can help me...all I want to do is upgrade my device. Absolute shambles of an organisation!

I wouldn’t even give Virgin mobile 1 star. I’ve never had an issue before they joined with O2. My phone hasn’t worked for a month or so, Apple have repaired my phone three times due to mobile data issues and they have come to terms it’s a faulty phone. I was on the phone for 3-4hrs today trying to get a replacement which never happened because Virgin mobile kept transferring my call over to O2 when it isn’t anything to do with O2 because the phone itself is from virgin mobile! Virgin won’t own up to it and give me a replacement phone so I have taken out a mobile contract somewhere else as I need a phone daily!! Virgin mobile don’t have a clue and are useless, awful customer service. I’d avoid at all costs. They are also very rude!!

Someone stole my identity and took out a mobile phone. I reported it to (a) the Virgin Fraud & Risk team, (b) the Virgin Credit File and Amendment team, and (c) the Complaints department. None responded. The Virgin Customer Service team didn't have contact phone numbers for the Fraud and Credit File Teams. Total mess.

All was well until they changed to O2. Now my phone never has reception and they’ve increased my monthly bill.

I can’t even sit in my garden and talk on the phone as the reception drops out constantly. I don’t live in a remote area. I can hear the M25 from my house. Im leaving this review as I just spent the evening researching a new deal through someone that uses EE. Hoping the change over will be easy as I’m aware Virgins customer service is as good as their network coverage!