After 3 weeks plus , i still did not receive my sandals that i bought for my honeymoon trip ! And i am being bombarded by emails of how good they are ! When i sent multiple emails to see if there is... Mehr ansehen
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Das sagen Bewerter
Jeg vil rose jeres kundeservice, efter jeg oplevede en defekt i læderet på en sko jeg næsten lige havde købt inde hos jer. Efter at have snakket lidt med jeres kundeservice, kunne i godt se problemet,... Mehr ansehen
Unternehmen hat geantwortet
Got a shoes with a small defect, wrote an email on Sunday, Monday morning I got a response mail saying that I will can be fully refunded or receive a new pair. What a company does that? No one. The wh... Mehr ansehen
Unternehmen hat geantwortet
Ordered lowkee loafers in burgundy size 41 and received loafers in black size 41. Had to pay almost $130 usd of duties to be imported Package arrived today, 1 week after promised delivery date... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
VINNY's merges timeless style with culture. Our dedication lies in curating an ambiance that effortlessly combines sophistication with the aspirational ambition of youth. VINNY's represents a modern expression that resonates with those who crave discerning authenticity and style that goes beyond the norm.
Kontaktinformationen
Store Strandstraede 20, 3rd. floor, 1255, Copenhagen, Dänemark
- talkto@vinnysthebrand.com
- vinnysthevibe.com
3.7
Akzeptabel
91 Bewertungen
Hat 93 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Das haben sich andere Leute angesehen
Wrong color loafers and late delivery
Ordered lowkee loafers in burgundy size 41 and received loafers in black size 41.
Had to pay almost $130 usd of duties to be imported
Package arrived today, 1 week after promised delivery date.
Edit: Correct pair received. Thanks!
24. September 2025
Antwort von VINNY's
Dear Roberto,
We're sorry for the inconvenience caused by, firstly, the delay in the order, but also that you received the wrong colorway. That is, of course, not good enough.
Could we ask you to get in touch with our customer service at talkto@vinnysthebrand.com? Then we can refund you the duties, since we did not deliver what we promised. Also, if you would be so kind, please share pictures of the shoes and the label on the shoebox, so that we may investigate further why the color was mixed up.
Thank you, and sorry for the inconvenience!
💪🏼💪🏼💪🏼💪🏼💪🏼💪🏼💪🏼💪🏼💪🏼💪🏼💪🏼💪🏼
2. September 2025
Premium product, premium materials. Worth every penny spent!
I purchased a pair of Vinny’s Yardee Bit Loafers from Nordstrom about a year ago and fell in love with the company ever since. The loafers do run a half size small, which is typical but the construction and style was flawless.. very easy to wear and always felt comfortable even right out of the box. Recently, I decided to purchase a pair of the Vinny’s boat shoes, and I’m happy to say these ones are a hit too. I ordered them from Vinny‘s website this time and the shoes arrived within 72 hours. Not sure if that’s typical, but I’m extremely delighted. The company is based overseas and I still received my package in a timely fashion. I’m really liking the direction the Brand is heading. It seems like every time I visit the site. There’s new shoes that catch my eye. Definitely will be shopping here again. I’ve got my eye on those new Ogee! I’m sure I’ll be completing that purchase soon!
11. August 2025
10/10 service.
10/10 service.
Mine loafers havde efter lidt under et års brug fået et lille hul under bunden.
Uden noget besvær, erstattede de parret med et helt nyt par. Fantastisk kundeservice og fantastiske sko⭐️
21. Juli 2025
Bewertung ohne vorherige Einladung
Very disappointed with the quality
I purchased the VINNY's YARDY shoes on 04/04/2024, and after just three months of light use, the sole is already detaching. I’ve never experienced this level of damage so quickly, especially not with shoes in this price range
4. April 2025
Bewertung ohne vorherige Einladung
Antwort von VINNY's
Hi Valentin,
Thank you for taking your time.
Unfortunately, what you have experienced is a manufacturing fault, which has already been addressed and fixed, for production(s) delivered after the batch, from which you unfortunately received your pair.
If you haven't already, please reach out to our customer service, so we can see if we can help you out getting a fresh new pair.
Thanks!
Fantastic service from Vinny’s!
Fantastic service from Vinny’s!
My son’s almost-new Vinny’s tore after only a few wears. Since they were a gift and we no longer had the box, I was worried it would be difficult to sort out. But nothing could be further from the truth! Vinny’s customer service responded immediately, thought along with us, and resolved the issue in a really professional way.
Truly excellent service – thank you again, Vinny’s! 👏
8. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von VINNY's
Karin, you melt our hearts - you are appreciated!
thank you team
Got a shoes with a small defect, wrote an email on Sunday, Monday morning I got a response mail saying that I will can be fully refunded or receive a new pair. What a company does that? No one. The whole Vinny's team is doing an amazing job, communication is on point, prices are super fair looking at this quality. Great job, truly recommended.
5. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von VINNY's
Milo, we appreciate you, truly!
Do better
Let me start by saying I was charged nearly $90 in customs fees at the time of delivery… something I was never made aware of before placing my order. That alone was frustrating, but things only got worse from there.
It’s been days trying to get a proper response from their team. The return label they provided doesn’t even say where I’m supposed to drop the package off, and their website offers no guidance either. Every reply takes days, and trying to reach someone by phone? Useless. I’ve called multiple times and no one ever answers.
This whole experience has been nothing but an unnecessary headache. I expected much better communication and support from a brand at this level.
5. Juni 2025
Antwort von VINNY's
Dear Harman,
You're right in your heading. On this one, we should have done better! You should never have been charged nearly $90, which was caused by an administrative error, which has now been fixed. You will also be refunded the money for that.
We have been super busy, so it has taken a day or two for us to get back to you - we apologize for that.
In regard to your feedback on the procedure of returning the shoes, we have taken this into consideration and have implemented further guidance, and are looking into further features that should improve this.
We appreciate you taking hour time to give us your feedback, and do sincerely hope that we can get a second chance, sometime in the future - we would love that.
All the best to you,
The team
Avoid ordering online to avoid disappointment and time wasting
I would strongly advise against ordering shoes online with this company. They simply don't know what they're doing when it comes to this facet of the business operation. I ordered a pair of Loafers that fit incorrectly. I wanted to return for a smaller size and it's now been a 5-day ordeal just to have the shoes picked up and returned to them. Today, I've just learned that the reason why the Fedex man didn't turn up is because they applied the wrong postcode on the return order. So after taking off work for the morning, I have now spent over an hour on the phone trying to fix this. It can't be fixed until they amend on their end but they have resorted to ignoring my phone calls and emails. Terrible business practice.
12. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von VINNY's
Hi Benjamin,
We appreciate you taking your time to write the review. We apologize, though, that you're having issues.
That being said, we do not entirely agree with your side of the story. When you create your return in our return portal, it automatically creates a return based on the information provided by you at the order placement, and sends the label to you by email. It cannot alter that information, so if that information is wrong, it is - we're sorry to say - because the original order placed has the wrong information.
We do not offer pick-ups when returning, and never have stated at any point.
We have two colleagues who have spoken to you. One on the phone and one by email, so we have not ignored you. We might not have answered right away, but as stated in the auto-reply, when sending an email to our customer service, we have an answering time of 1-4 business days. We have replied to all your emails no more than a day after.
Lastly, in an email to us, you wrote that a pickup was confirmed. But then they did not show up, due to the information not being correct, and then not telling you that they would not show up. We also don't see why that is our mistake.
Have a great day!
What a beautiful Design and so Comfy!
What a beautiful Design and so Comfy!
I am so happy that I ordered the sandals. I tried them a few weeks ago in Stockholm and fell in love.
I really hope that the burgundy one will be available again.
26. Mai 2025
Antwort von VINNY's
Raphael, we appreciate you! Watch out for those burgundy...
High quality reasonable price.
I have come to really like the products and how quickly I get the delivery. My latest purchase - the fisherman sandal has an understated excellence that will last for many seasons to come.
6. Mai 2025
Antwort von VINNY's
Gregory, we appreciate you, really!
The shoes was fine but to small
The shoes was fine but to small. And to return the shoes was to complicated!!!!!!
6. Mai 2025
Antwort von VINNY's
Hi Kerstin,
Thank you for your feedback. However, we do not believe you're being fair in your review here. We have clear instructions on our website as to how you can return your order. The instruction can be found in the footer of the delivery note within your shipment. Once requested, we sent you the link for the return. It did the job and provided you with the label needed for the return.
Also, for your order, you entered the wrong address, called us and asked for it to be changed, we did that, even though it's not always possible. But still, we only receive a 1-star review. This is a great example of how Trustpilot can be used the wrong way.
I think the shipment didnt have enough…
I think the shipment didnt have enough information on the custom declaration…. And its now delayed at the Mexico customs.
I have not recieve it yet, and dont have a date for it either.
I think you need to contact Fedex in order to clarify information so that it goes through customsz
6. Mai 2025
Antwort von VINNY's
Hi Andres,
We understand your frustration, and we apologize for the inconvenience. Please note that sometimes a clearance delay may not be directly caused by missing information from our side, but merely an operational delay. We have shipped to Mexico before, without issues, so it would be a surprise to us if we were missing the needed information.
We have reached out to our forwarder who will help us sort this out ASAP.
Have a great day!
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