Having recently suffered a serious personal loss, I was very emotional. I adopted a puppy from a dog rescue, to help look forward to the future, both for me and the puppy. I was treated with kindnes... Mehr ansehen
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Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I have just taken out pet insurance with your company, and spoke to joanna who I found very efficient and very helpful thanks joanna for putting my mind at rest with this, thanks again vetsure.
Unternehmen hat geantwortet
From the start the website was easy to navigate and provided all the information I required. Joanne called me to discuss the quotation and she was extremely helpful, was interested to hear about my... Mehr ansehen
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Iseult. is a very competent and helpful person. She was very precise in answering my questions, regarding renewing Julio's policy. Eloquent and clear voice who clearly enjoys her role, this comes th... Mehr ansehen
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Unternehmensdetails
Vom Unternehmen geschrieben
Winner of Financial Services Company of the Year at the British Business Awards 2025. We only offer lifetime pet insurance and work with a network of trusted vets all around the UK. Visit www.vetsure.com for more info!
Vom Unternehmen geschrieben
Kontaktinformationen
1st Floor, Helios Court, 1 Bishop Square, AL10 9NE, Hatfield, Vereinigtes Königreich
- 0800 050 2022
- info@vetsure.com
- vetsure.com
4.8
Hervorragend
1234 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Very professional
Very polite, professional and helpful. On the phone advised me clearly and the adviser was a joy to communicate with. I would highly recommend.
8. Juni 2026
Antwort von Vetsure Pet Insurance
Hi Donna,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Joanne and Hilary where able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Finley's journey.
Kind regards,
Lee and The Vetsure Team
Helpful
Unfortunately I can't remember the ladies name, she was very helpful and explained everything to me. I would recommend to others
8. Juni 2026
Antwort von Vetsure Pet Insurance
Hi Tracey,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Vanessa was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Teddy's journey.
Kind regards,
Lee and The Vetsure Team
Antwort von Vetsure Pet Insurance
Hi Emma,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure. We’ll be sure to pass on your kind feedback to the team.
Thanks again for choosing us, we’re so pleased to be part of Cookie's journey.
Kind regards,
Lee and The Vetsure Team
Antwort von Vetsure Pet Insurance
Hi Gary,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure. We’ll be sure to pass on your kind feedback to the team.
Thanks again for choosing us, we’re so pleased to be part of Eddie's journey.
Kind regards,
Lee and The Vetsure Team
on the phone they say it all sounds…
on the phone they say it all sounds fine but then you get an email that it’s been declined
26. Mai 2026
Antwort von Vetsure Pet Insurance
Hi Lucy,
Thank you for taking the time to share your feedback. We're sorry to hear that you're disappointed with the outcome of your claim, and we appreciate how upsetting this can be, particularly during what is often a stressful time.
While we always strive to support our customers wherever possible, we must assess claims in line with the terms and conditions of the policy. Unfortunately, this means there are occasions where we are unable to provide cover.
We understand that you do not wish to discuss your claim further. However, if you have any questions or if there's anything else we can help with, please don't hesitate to get in touch with us directly.
Kind regards,
Lee and the Vetsure Team
Very clear and knowledgeable CS rep who helped me
Iseult. is a very competent and helpful person. She was very precise in answering my questions, regarding renewing Julio's policy.
Eloquent and clear voice who clearly enjoys her role, this comes through on the way she speaks and responds. Thank you, Iseult
11. Juni 2026
Antwort von Vetsure Pet Insurance
Hi David,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Iseult was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Julio The Hoon's journey.
Kind regards,
Lee and The Vetsure Team
Super quick and helpful
9. Juni 2026
Antwort von Vetsure Pet Insurance
Hi Jenna,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Joanne was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Pink Paws and Baby Bean's journey.
Kind regards,
Lee and The Vetsure Team
I did a quote online and within a…
I did a quote online and within a couple of hours I got a call from Vanessa...to start with I wasn't sure this was the right insurance for my cat but Vanessa was very knowledgeable and and answered all my questions. Very lovely lady. Thank you.
10. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Vetsure Pet Insurance
Hi,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Vanessa was able to help you. We’ll be sure to pass on your kind feedback to her.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Kind regards,
Lee and The Vetsure Team
GREAT SERVICE
I went to Vetsure after they were recommended to me. They were so helpful and very straightforward with their help. It was also a nice touch that they referred to my dog by name. Very impressed with the service I received.
3. Juni 2026
Antwort von Vetsure Pet Insurance
Hi Keith,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Kenzie was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Petal's journey.
Kind regards,
Lee and The Vetsure Team
Always a good experience we have had…
Always a good experience we have had both our dogs insured with vetsure and every time has been brilliant it’s never good taking your dog to the vet when they are not well so taking away the financial worries is great less to stress about
28. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Vetsure Pet Insurance
Hi Chris,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure. We’ll be sure to pass on your kind feedback to the team.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Kind regards,
Lee and The Vetsure Team
Spoke on the telephone to arrange cover…
Spoke on the telephone to arrange cover and everything was explained in detail
8. Juni 2026
Antwort von Vetsure Pet Insurance
Hi Carrie,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Abigail was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Ozzy and Milo's journey.
Kind regards,
Lee and The Vetsure Team
Was very good
8. Juni 2026
Antwort von Vetsure Pet Insurance
Hi Paul,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Harriet was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Boo's journey.
Kind regards,
Lee and The Vetsure Team
Professional, efficient and friendly Customer Service Team
Professional, efficient and friendly Customer Service Team. Communications are always dealt with speedily. Having submitted multiple claims, I continue to be impressed (and relieved) at how quick they review and settle direct, minimising stress and anxiety. Very understanding and empathetic.
26. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Vetsure Pet Insurance
Hi Julie,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure. We’ll be sure to pass on your kind feedback to the team.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Kind regards,
Lee and The Vetsure Team
Antwort von Vetsure Pet Insurance
Hi David,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure. We’ll be sure to pass on your kind feedback to the team.
Thanks again for choosing us, we’re so pleased to be part of Bailee's journey.
Kind regards,
Lee and The Vetsure Team
Vetsure have been there when I needed…
Vetsure have always been there when I needed them most, and sent lovely thoughtful condolences with beautiful wildflower seeds, thank you 😊
8. Juni 2026
Antwort von Vetsure Pet Insurance
Hi Naomi,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure. We’ll be sure to pass on your kind feedback to the team.
Thanks again for choosing us, we’re so pleased to be part of Tigger's journey.
Kind regards,
Lee and The Vetsure Team
No stress when making a claim
Vetsure were very quick at dealing with my claim when my cat became unwell. Between the vets and the vetsure team I was kept updated with how my claim was going. Thank you!
25. April 2026
Bewertung ohne vorherige Einladung
Antwort von Vetsure Pet Insurance
Hi Kirsty,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure. We’ll be sure to pass on your kind feedback to the team.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Kind regards,
Lee and The Vetsure Team
Company you can trust to help you.
Always ready to answer queries on th phone. Clearly show costs of bills such as excess for old dog and other things you cannot claim for. My dog at 12 has various problems for some months. Each claim has been dealt with in around 24 hours and money paid into my account. Only dowside is that they are a little expensive but sometimes it is worth it if you have found a company you can trust.
18. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Vetsure Pet Insurance
Hi Sue,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure. We’ll be sure to pass on your kind feedback to the team.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Kind regards,
Lee and The Vetsure Team
Thank you
I have found the staff at Vetsure to be professional but friendly and helpful, nothing is to much trouble and they were very reassuring when I got confused.
8. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Vetsure Pet Insurance
Hi Sue,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure. We’ll be sure to pass on your kind feedback to the team.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Kind regards,
Lee and The Vetsure Team
Excellent website easy to navigate.
Excellent website easy to navigate.
Looking forward to being part of Vetsure.
8. Juni 2026
Antwort von Vetsure Pet Insurance
Hi Joanna,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Thanks again for choosing us, we’re so pleased to be part of Timmy and Tally's journey.
Kind regards,
Lee and The Vetsure Team
Great to talk to on the phone so
Great to talk to on the phone so. I will fully recommend you to my friends and anyone else I know who needs a great insurance for pets so thank you for all your help
8. Juni 2026
Antwort von Vetsure Pet Insurance
Hi Philip,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Monica was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Misty and Nico's journey.
Kind regards,
Lee and The Vetsure Team
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