Being a first time buyer, I was highly nervous about the process of buying a car and not knowing what the procedure was. However I must say, Dylan completely supported me during this. Everything was e... Mehr ansehen
Unternehmen hat geantwortet
Standort
Standort wechseln244-246 Stamfordham Road, Wessterhope, NE5 2LA Newcastle upon Tyne, Tyne and Wear, GB
•Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I visited the showroom to look at a new car for myself with my husband. The salesperson we spoke to, Rosie was very helpful, efficient and pleasant along with the manager, David, we were able to conc... Mehr ansehen
Unternehmen hat geantwortet
A friendly welcoming family atmosphere, the deal was better than I had expected. Every offer was explained and I felt no pressure at any time. On vehicle handover I was delighted with the time taken o... Mehr ansehen
Unternehmen hat geantwortet
Jamie was very helpful and got the vehicle that i wanted with no hassle, sldo everybody i dealt with was pleasent and helpful would recommend them to anybody thanks again for your help neil hamilton
Unternehmen hat geantwortet
Unternehmensdetails
Über Vertu Motors - Vauxhall Newcastle
Vom Unternehmen geschrieben
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Kontaktinformationen
244-246 Stamfordham Road, Wessterhope, NE5 2LA, Newcastle upon Tyne, Tyne and Wear, Vereinigtes Königreich
- 0344 659 7241
4.8
Hervorragend
87 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 96 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Doesn't even deserve one star being…
Doesn't even deserve one star being honest.
Customer services skills are atrocious
Car was in October and told it would be done. Wasn’t, the car actually come out worse then when it went in.
Went in for a new timing chain was told it needed a new inlet manifold which was going to cost £1700.
After a second opinion and a further cost of £1200 the problem was down to Vauxhall not putting my seal on my racket gasket properly.
Not refunding the money for the extra costs absolute joke avoidddddd!!!
22. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors - Vauxhall Newcastle
Hi Connor, Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We have forwarded your details onto the relevant management team who will investigate your concerns in more depth. Kind regards, Keith
untrustworthy and liers
When we phoned the dealer to book our car in we were told "it would be done on friday" come Friday and we get a video stating the work needing done but nothing was actually carried out.
the following week the wiring harness was replaced Tuesday and starter motor on the Thursday. not that they bothered to tell us. I phoned on the Friday to be told the car still wasn't working and that they had know since the Thursday when they did the starter motor bur it's an easy fix it's just a fuse needing done but they had none in stock.
come the next week. Monday the fuse arrived damaged so they reordered it. Tuesday didn't turn up at all. at this point we went and bought the fuse ourselves and took it in.
they had our car for 13 day and it cost over £1600. not even an apology for lieing to us about it being done Friday and no sort of compensation even though they knew we were having to spend 100 a day on taxis.
don't use this dealer they can't be trusted. they lie to you. they don't bother contacting you. worst customer service I've ever experienced.
19. November 2025
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors - Vauxhall Newcastle
Hi Cat, Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We have forwarded your details onto the relevant management team who will investigate your concerns in more depth. Kind regards, Keith
I have dealt with Gavin the motability…
I have dealt with Gavin the motability specialist for a number of years and never had cause to complain about his service and expertees
10. November 2025
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors - Vauxhall Newcastle
Good afternoon George. Thank you so much for your kind words! We are so happy to hear that Gavin was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
New car purchase
We have just purchased a new Frontera from Vertu Newcastle and the whole experience was seamless and delightful every one we delt with was professional and helpful especially Victoria and David.Thank you all for a very pleasant experience.
18. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors - Vauxhall Newcastle
Good afternoon. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Victoria, David and the team. We hope to see you again soon. Happy motoring, Dean
Everything friendly service kept…
Everything friendly service kept informed and kept up to date with everything
7. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors - Vauxhall Newcastle
Good morning, Ian. Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Danielle
Bought a car from stamfordham rd David…
Bought a car from stamfordham rd David Miller as been absolutely brilliant looked after me from start to finish nothing is a issue to him BIG THANK YOU
22. August 2025
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors - Vauxhall Newcastle
Good afternoon. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from David and the team. We hope to see you again soon. Happy motoring, Kerry
Fantastic Service
I spoke to David Miller initially to make enquiries about the car I saw on the website. Made an appointment to view & I thought it was a nice touch to get a personalised video from Ellie Wileman. The whole process was very easy Ellie was very knowledgeable & professional throughout. I loved that she delivered the car to my house & took my old car away. Nothing is too much trouble. All the staff I came across were very friendly but I have to say Ellie is a credit to the company & I wouldn’t hesitate to recommend Vertu to everyone. Definitely 10/10 from me!
30. August 2025
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors - Vauxhall Newcastle
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
Friendly and helpful
Friendly and helpful. Been treated very well
4. September 2025
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors - Vauxhall Newcastle
Good afternoon Jan. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean
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