Everything was so smooth and fell into place. Vanessa was very helpful, friendly and informative. She took us through all the gadgets in the car which was amazing and the essential information too. I... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Vanessa took over from Alfie for the handover which was seamless. From choosing the car to taking it home was hassle free and the two agents involved were helpful, informative and kept me updated at a... Mehr ansehen
Unternehmen hat geantwortet
Great service from start to finish. Superbly looked after by Ethan every step of the way. No such thing as a stupid question despite my requirements being a little bit off the beaten track. First impr... Mehr ansehen
Unternehmen hat geantwortet
On arrival we were met by a young gentleman named Cameron, from walking in, to walking out with two brand new cars, Cameron was the epitome of what you would expect from a salesman. He was polite, res... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Autohändler
- auch in
- Fahrzeughändler
- Gebrauchtwagenhändler
- Kfz-Ersatzteilgeschäft
- Kfz-Reparatur und -Wartung
Über Vertu Motors - BYD Hartlepool
Vom Unternehmen geschrieben
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Kontaktinformationen
Brenda Road, TS25 1HT, Hartlepool, County Durham, Vereinigtes Königreich
- 0330 108 8965
4.7
Hervorragend
63 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 97 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Das haben sich andere Leute angesehen
Delighted with car purchase
We were thinking of replacing our old C Max, so visited Monday 29 Dec just to get an idea about the current market. Had no intentions of proceeding until early in the new year. While there they came up with an available Puma ST Line X at another branch which ticked all our boxes including extras. Arranged to get it transferred for a test drive. Came next day and agreed to purchase. All very quickly sorted and was able to drive it away next day leaving our old CMax behind in part purchase
Nathan and colleagues could not have been more friendly and helpful and so started the new Yearin happy frame of mind
31. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors - BYD Hartlepool
Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Chloe
Sales staff were all welcoming
Sales staff were all welcoming and friendly buying the car was a pleasant experience
31. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors - BYD Hartlepool
Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Chloe
Amazing Experience
No pressure sales meant a very relaxed and enjoyable experience.
Our lovely salesman, Leon, had in depth knowledge of the cars and their benefits. He went the extra mile!
30. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors - BYD Hartlepool
Thank you so much for your kind words! We are so happy to hear that Leon was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Excellent service!!
From start to finish,Gina was excellent.Very knowledgable and professional, always cheery. I could tell from the start that Gina was happy in her role and would do anything to make the purchase as smooth as possible. Communication from start to finish was top notch!Although there was a small problem with the car, it was sorted, so thank you!
17. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors - BYD Hartlepool
Thank you so much for your kind words! We are so happy to hear that Gina was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Excellent service
Excellent service from Leon who communicated efficiently and understood our needs. He also made the part exchange process exceptionally smooth when we came to the end of our PCP contract
7. November 2025
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors - BYD Hartlepool
Thank you so much for your kind words! We are so happy to hear that Leon was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
From the start to the completion of my…
From the start to the completion of my car purchase, the team were extremely helpful and professional.
Thank you to Leon and Glen for making the process easy.
I would definitely recommend calling into the dealership.
28. November 2025
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors - BYD Hartlepool
Good afternoon Mr Wood. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Leon, Glen and the team. We hope to see you again soon. Happy motoring, Dean
Good Service
Very friendly and helpful, Sarah was constantly in contact making sure everything was in place ready to collect my new vehicle.
21. November 2025
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors - BYD Hartlepool
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Antwort von Vertu Motors - BYD Hartlepool
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
Leon at BYD provided 10/10 customer…
Leon at BYD provided 10/10 customer service ensuring we got the best deal when part exchanging and buying our new car. Cannot recommend enough.
18. November 2025
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors - BYD Hartlepool
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dawn
New Car
From start to finish, very helpful and im really happy with my purchase.
12. November 2025
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors - BYD Hartlepool
Good morning. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean
Outstanding service from Vertu motors…
Excellent service from Vertu motors BYD, everything was smooth and seamless, the staff can't do enough for you from sorting out all the paperwork, phoning you step by step to keep you informed on the progress of your car purchase to making coffees and teas. Friendly, efficient and professional! Would highly recommend them!! 10/10
12. November 2025
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors - BYD Hartlepool
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn
Extremely good company and staff
This is a great company, used Vertu Hartlepool to buy a new BYD EV, all staff so helpful and nice, they really go out of their way to do things for you and accommodate you.
There were no pushy sales people at all, just kind helpful staff who made the buying process a breeze, walking into the showroom and saying the exact model and colour I wanted, they sourced a brand new one at one of their other locations so I didn't have to wait for the colour i wanted, and they had it transported and everything done and ready to go in a couple of days.
Gina who sorted everything including my constant questions daily, even came in on her day off to hand the car over so i could pick it up on my day off.
Will definitely be using Vertu for cars in future.
25. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors - BYD Hartlepool
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
Just bought a 2023 Ford Focus from…
Just bought a 2023 Ford Focus from Vertu hartlepool. First purchase from Hartlepool but have bought all my vehicles from Vertu Group over many years.
I was assisted by Ethan Huntley who was very patient and could not do enough for me. He was patient, professional and honest. He even delivered my car to my home some 40-50 miles away from the dealership. Excellent staff, including Glenn, and I would recommend this dealership without question.
6. November 2025
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors - BYD Hartlepool
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
I went to look at getting a new car
I went to look at getting a new car and didn't really know what I wanted to get. Josh was very helpful from the minute I stepped into the showroom. He was very friendly, professional and knowledgeable on the different cars, taking an interest into what I would be using the car for and if there was anything in particular that would be needed. Josh made the full experience relaxed and straight forward.
13. September 2025
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors - BYD Hartlepool
Thank you so much for your kind words! We are so happy to hear that Josh was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Very friendly staff
8. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors - BYD Hartlepool
Good morning, Judith. Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Danielle
Very happy with the experience
Friendly and professional staff who would go the extra mile to help
30. September 2025
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors - BYD Hartlepool
Good morning Marie. Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Dean
Antwort von Vertu Motors - BYD Hartlepool
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
We have just purchased a car ie first…
We have just purchased a car ie first car for our son, from Ford vertu motors hartlepool, the lady who helped us along the way was sue mcglade, very professional, understanding and very patient. Sue made the process so easy. Our son Joe is very happy with his new car, so thankyou ford, and a special thankyou to sue.
5. September 2025
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors - BYD Hartlepool
Thank you so much for your kind words! We are so happy to hear that Sue was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
Excellent customer service
Excellent customer service! Josh was a pleasure to deal with happy to let me walk away to make my decision. When collecting the car went through everything in detail and answered any questions I had.
Would highly recommend.
7. August 2025
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors - BYD Hartlepool
Good afternoon Jules. Thank you so much for your kind words! We are so happy to hear that Josh was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
Excellent all round service
From the moment I walked in the door to the time when I bought my new (preowned) car, the whole process was top class.
The staff were pleasant, helpful &knowledgeable and nothing was too much trouble to them.
Overall, highly recommended.
18. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors - BYD Hartlepool
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
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