Everything was so smooth and fell into place. Vanessa was very helpful, friendly and informative. She took us through all the gadgets in the car which was amazing and the essential information too. I... Mehr ansehen
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Das sagen Bewerter
Vanessa took over from Alfie for the handover which was seamless. From choosing the car to taking it home was hassle free and the two agents involved were helpful, informative and kept me updated at a... Mehr ansehen
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Great service from start to finish. Superbly looked after by Ethan every step of the way. No such thing as a stupid question despite my requirements being a little bit off the beaten track. First impr... Mehr ansehen
Unternehmen hat geantwortet
On arrival we were met by a young gentleman named Cameron, from walking in, to walking out with two brand new cars, Cameron was the epitome of what you would expect from a salesman. He was polite, res... Mehr ansehen
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Unternehmensdetails
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- Kfz-Ersatzteilgeschäft
- Kfz-Reparatur und -Wartung
Über Vertu Motors - BYD Hartlepool
Vom Unternehmen geschrieben
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Kontaktinformationen
Brenda Road, TS25 1HT, Hartlepool, County Durham, Vereinigtes Königreich
- 0330 108 8965
4.7
Hervorragend
63 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 97 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Das haben sich andere Leute angesehen
Early October
Early October 2026 you had my van in for its service. My husband picked it up to be told the brake pads need changing,that you would make a call to the mobility company and get back to him the next day. Now next day for me is long overdue it's the start of November this Sunday. Can you please explain why I am still waiting for this next day phone call. Your services are really not good enough. It's disgusting to be honest with you. Can you please give my husband his next day phone call asap. 30th October, update, the manager spoke to my husband and he was also not happy with the way we've been treated, at the time of the service the break pads are 80% damage to them, that was close to 4 weeks ago,why did we get my van back? Why where we not told? I am beyond disgusted. We should not have been driving my van. It's booked in for Monday 2nd November. I am not a happy customer. Health and safety must always be first for any of your customers. FUMING!
5. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors - BYD Hartlepool
Good afternoon, Thank you for your review, the management team are looking into this and you will receive a phone call within 24 hours to get this resolved. Kind regards, Kerry
Exceptional customer service from Zack at BYD Hartlepool! ⭐⭐⭐⭐⭐
I recently had to cancel a 36-month Motor Assured Warranty early because I was selling my car. Initially, the standard customer service channel turned down my refund request because it was outside the 14-day cooling-off window. However, they advised me to reach out to the dealership's General Manager to see if a discretionary refund could be authorized.
I contacted Zack Rahman, the General Manager at BYD Hartlepool, and I cannot praise him enough. Despite the rigid policy terms, Zack looked at my unique situation—where the warranty had only been active for two months—and immediately agreed to authorize a £380 refund of the cost price.
It is incredibly rare to find this level of empathy and flexibility in the motor industry today. Zack turned what could have been a frustrating situation into an outstanding customer experience. Thank you, Zack and the Vertu Motors team, for doing the right thing and looking after your customers!
28. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors - BYD Hartlepool
Thank you for your fantastic review! We're delighted to hear that Zack went above and beyond to help and took the time to understand your individual circumstances. Providing outstanding customer care is incredibly important to us, and it's wonderful to know that Zack's empathy, flexibility, and commitment turned a potentially frustrating situation into a positive experience. We'll be sure to pass on your kind words to him. Thank you for your support, and we wish you all the best for the future! 😊✨🚗. Kind regards, Selina
Everything was so smooth and fell into…
Everything was so smooth and fell into place. Vanessa was very helpful, friendly and informative. She took us through all the gadgets in the car which was amazing and the essential information too. I would certainly recommend Vertu Motors to everyone very pleasant experience
27. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors - BYD Hartlepool
Thank you for your wonderful review.
We are delighted to hear that everything went so smoothly and fell into place for you. It's fantastic to know that Vanessa was helpful, friendly, and informative throughout the process, ensuring you felt comfortable and fully informed every step of the way.
We're especially pleased that Vanessa took the time to guide you through all the features and technology in your new car, as well as the essential information, helping you get the most from your vehicle from day one.
Thank you for your recommendation and for choosing Vertu Motors. We truly appreciate your feedback and are delighted that you had such a pleasant experience.
Kind regards,
Keith
Happy customer
Vanessa took over from Alfie for the handover which was seamless. From choosing the car to taking it home was hassle free and the two agents involved were helpful, informative and kept me updated at all stages of the transaction.
27. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors - BYD Hartlepool
Thank you for your wonderful review.
We are delighted to hear that your experience was hassle-free from choosing your car through to taking it home. It's fantastic to know that both Alfie and Vanessa provided such helpful and informative service, ensuring a seamless handover and keeping you updated throughout every stage of the process.
Providing clear communication and a smooth, stress-free experience is exactly what we strive for, so we're thrilled that the team made such a positive impression.
Thank you for choosing Vertu Motors. We truly appreciate your feedback and hope you enjoy every mile in your new car.
Kind regards,
Keith
The car we choice is perfect in every…
The car we choice is perfect in every way and the salesman ciaron was great easy to deal with made everything easy,quick and straight forward Thankyou
22. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors - BYD Hartlepool
Good afternoon Leigh,
Thank you for your wonderful review. We're delighted to hear that the car you chose is perfect in every way and that you're so pleased with your purchase.
It's fantastic to know that Ciaron was great to deal with and made everything easy, quick and straightforward throughout the process. We really appreciate your kind feedback and thank you for choosing us.
Kind regards,
Dean
Kieran was very good very friendly
Kieran was very good very friendly
9. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors - BYD Hartlepool
Hi Carol, thank you for your fantastic 5-star review!
We’re delighted to hear that Kieran provided such a friendly and helpful experience during your visit to BYD Hartlepool. Delivering great customer service and making our customers feel welcome is something we pride ourselves on, so it’s wonderful to receive your feedback.
Thank you for taking the time to leave your review. We’ll be sure to pass your kind comments on to Kieran and the team.
Kind regards,
Liza.
Great service from start to finish
Great service from start to finish. Superbly looked after by Ethan every step of the way. No such thing as a stupid question despite my requirements being a little bit off the beaten track. First impression of the car, outstanding.
12. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors - BYD Hartlepool
Thank you for your fantastic review! We're delighted to hear that Ethan looked after you so well throughout the process. It's great to know he was able to answer all your questions and help you find the right car, no matter how unique your requirements. Enjoy your new car, and thank you for choosing Vertu! Kind regards, Selina
We only came in for one... left with two!
On arrival we were met by a young gentleman named Cameron, from walking in, to walking out with two brand new cars, Cameron was the epitome of what you would expect from a salesman. He was polite, respectful, and professional, nothing was too much for him, from offering us refreshments to being able to answer any questions we put to him. BYD Hartlepool are lucky to have him.
6. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors - BYD Hartlepool
Thank you for your fantastic review! We're delighted to hear that Cameron provided such exceptional service throughout your journey. His professionalism, knowledge, and friendly approach clearly made a lasting impression, and we'll be sure to pass on your kind words. Congratulations on your two new cars, and thank you for choosing BYD Hartlepool! Kind regards, Selina
What a fantastic experience from BYD
What a fantastic experience from. Seeing the car to taking it home , the staff were amazing, thank you
29. September 2026
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors - BYD Hartlepool
Hi Chris,
Thank you so much for taking the time to leave us such a fantastic 5-star review.
We’re delighted to hear that you had such a brilliant experience with Vertu BYD Hartlepool, from first seeing the car right through to taking it home.
It’s wonderful to know that the team looked after you so well and helped make the whole experience such a positive and memorable one. We’ll be sure to pass your lovely comments and thanks on to everyone involved.
Thank you again for choosing Vertu BYD Hartlepool. We hope you absolutely love your new car and wish you many happy miles ahead!
Kind regards,
Liza.
I’ve bought a used car from Vertu…
I’ve bought a used car from Vertu Motors the sales man was Cameron, he made it so easy and hassle free, i would say that Cameron is a great asset to Vertu Motors,
17. September 2026
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors - BYD Hartlepool
Thank you so much for your kind words! We are so happy to hear that Cameron was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
The salesman Cairan was very helpful…
The salesman Cairan was very helpful and knowledgeable smooth transaction from start to finish
14. September 2026
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors - BYD Hartlepool
Thank you for your kind review. We're delighted to hear that Cairan was so helpful and knowledgeable throughout your purchase. It's great to know that everything went smoothly from start to finish and that he helped make the process straightforward and enjoyable.
We'll be sure to pass on your kind comments to Cairan.
Kind regards,
Matthew
A few hiccups but ......
The people and problem-solving skills of the General Manager, Zack Rahman, were first class and saved the day!
27. August 2026
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors - BYD Hartlepool
Good afternoon Mary,
Thank you for your review. We're delighted to hear that Zack Rahman's people skills and problem-solving made such a positive difference and helped turn things around when it mattered most.
It's fantastic to know you received first-class support, and your kind words are greatly appreciated. We hope you enjoy many happy miles ahead and thank you for choosing BYD Hartlepool.
Kind regards,
Dean
Quick service and very helpful
Quick service and very helpful. Staff were friendly and very helpful. Great customer service
2. September 2026
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors - BYD Hartlepool
Good afternoon Lisa,
Thank you for taking the time to leave a review. We're delighted to hear that you received quick, friendly, and helpful service from the team. It's fantastic to know that the level of customer care provided helped make your experience such a positive one.
We really appreciate your kind feedback.
Kind regards,
Dean
The garage at Hartlepool were very…
The garage at Hartlepool were very helpful, kept me in the loop of the cars progress and the sale throughout.
Would recommend dealing with them, the car was in immaculate condition!
29. August 2026
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors - BYD Hartlepool
Thank you for your wonderful review. We are delighted to hear that the team in Hartlepool kept you informed throughout the sales process and provided such helpful service. It's fantastic to know your vehicle was presented in immaculate condition and that the experience met your expectations.
Thank you for your recommendation, and we hope you enjoy your new car for many miles to come.
Many thanks,
Chloe
We bought our dacia duster from vertu…
We bought our dacia duster from vertu Hartlepool.As a couple of dinosaurs,we struggled with our mobile banking and phones.Cameron was very patient and helpful,a very pleasant young man,who is very good at his job.
19. August 2026
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors - BYD Hartlepool
Thank you for your wonderful review. We're delighted to hear that Cameron made your car-buying experience easier and more enjoyable. His patience, helpfulness and professionalism are qualities we value greatly, and we'll be sure to pass on your kind words. We hope you enjoy your Dacia Duster and thank you for choosing Vertu Hartlepool! Kind regards, Selina
Sales person was very helpful and …
Sales person was very helpful and informative & a pleasure when working on the deal.
18. August 2026
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors - BYD Hartlepool
Thank you for your kind review. We're delighted to hear that our sales team was helpful, informative, and a pleasure to deal with throughout the process. It's great to know that they made your experience a positive one and helped make everything run smoothly.
Kind regards,
Matthew
The staff at Hartlepool BYD Vertu were…
The staff at Hartlepool BYD Vertu were fantastic (best place in Hartlepool for cars). Never felt pressured. They looked after me from minute one. Cameron was spot on and I couldn't recommend highly enough.
12. August 2026
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors - BYD Hartlepool
Hi Michael,
Thank you for taking the time to leave us such a fantastic 5-star review.
We're absolutely delighted to hear that the team at BYD Hartlepool provided such a positive experience from the moment you arrived. Creating a relaxed, pressure-free environment where customers feel valued and supported is exactly what we strive for, so it's wonderful to know that this was reflected throughout your visit.
We're especially pleased to hear your kind comments about Cameron. It's great to know that he looked after you so well and helped make your car-buying journey such an enjoyable one. Your recommendation will mean a great deal to him, and we'll be sure to pass your feedback on.
Thank you again for your wonderful comments and for choosing BYD Hartlepool. We hope you enjoy many happy miles in your new vehicle and look forward to welcoming you back in the future.
Kind regards,
Liza.
Great service from Cam & Vic
Great service from Cameron & Victoria. Cam was very knowledgeable about the car, features and sourcing the finance. Kept up to date throughout process and pick up.
Friendly, efficient and supportive throughout.
7. August 2026
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors - BYD Hartlepool
Thank you so much for your kind words! We are so happy to hear that Cameron & Victoria were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Very friendly staff
Very friendly staff. Not the usual pressure sales, a good experience.
12. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors - BYD Hartlepool
Good afternoon Paul,
Thank you for your kind feedback, it’s great to hear you found the team friendly and enjoyed a relaxed, no-pressure experience. We’re delighted you had such a positive visit.
Kind regards,
Dean
Christian lowery VERTU byd Hartlepool…
Christian lowery VERTU byd Hartlepool was so helpfull can not sing his praises enough, knew his stuff , not at all push, an with a great attitude towards his customers, either buying or just browsing , the whole experience from all the staff at VERTU Hartlepool was so satisfying to have non push helpful happy persons , so happy with the whole experience from just browsing to finally buying my brand new byd , can’t say enough but a big thank you
25. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors - BYD Hartlepool
Thank you for your fantastic feedback. We're delighted to hear that Christian provided such a helpful, knowledgeable, and relaxed experience while you were choosing your new BYD. It's wonderful to know that you felt supported from browsing through to purchase and that the friendly approach of the whole team helped make your experience such a positive one.
Many thanks,
Chloe
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