The jeans have a strong vinegar smell as soon as you open them, the quality isn’t worth the price tag. And definitely not curvy friendly if you have a smaller waist and a thicker bottom, it’s tight at... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I still haven’t gotten my package. I sent an email with the correct delivery address and asked if it could be resent to that address. The problem was, I added my old address which had a different stre... Mehr ansehen
Unternehmen hat geantwortet
The dress is beautiful, but unfortunately when I received it, I noticed there was a hole in the back. It looked like someone had tried to repair or hide the hole by sewing it, but the stitching crea... Mehr ansehen
Unternehmen hat geantwortet
For the last five years I find myself continuing to go back to Motel Rocks for new pieces whether basic tees and tanks or dresses for special occasions. It is a brand that is starting to become a par... Mehr ansehen
Unternehmen hat geantwortet
3.0
Akzeptabel
171 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Item not worth the price
Item not worth the price. Refund charges $7 and did not include shipping fee.
29. Juni 2026
Never received our order
29. Juni 2026
Not able to speak with a representative…
Not able to speak with a representative regarding my order.
29. Juni 2026
Products arrived on time and as…
Products arrived on time and as depicted on website. Sizing chart was accurate and helpful.
22. Juni 2026
Verwendet eventuell KI als AntworthilfeMehr lesen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
I’d like to sincerely thank Ashleigh…
I’d like to sincerely thank Ashleigh for her excellent customer service. She was kind, responsive, and very professional from start to finish. She took my concern seriously, guided me through the investigation process, and helped arrange a replacement quickly. I truly appreciate all of her help and support. Thank you, Ashleigh!
19. Juni 2026
Antwort von us.motelrocks.com
Hi Rima, thank you for your review. I am so pleased to hear that Ashleigh was able to help you out and this kind feedback will be passed on to the team - we really appreciate it! I hope to see you shopping with us again!
Motel x
My items came late even after paying…
My items came late even after paying for expedited shipping.
24. Juni 2026
Antwort von us.motelrocks.com
Hello, I am very sorry to hear that your parcel did not arrive in the expected timeframe and we will of course be raising this with the courier as it is not the type of service we would expect our customers to receive - I apologise for the inconvenience caused.
Motel x
Antwort von us.motelrocks.com
Hello, thank you for leaving us a review. I am so pleased to hear that you have been happy with your order and the customer service provided - I hope to see you shopping with us again!
Motel x
great service and quality
Package delivered on time and the jeans i ordered are amazing. great quality.
17. Juni 2026
Antwort von us.motelrocks.com
Hi Virginia, thank you for leaving a review. I am so pleased to hear that you have been happy with your jeans and the delivery service provided - I hope to see you shopping with us again!
Motel x
I never received my package
26. Juni 2026
Antwort von us.motelrocks.com
Hi Hannah, I am very sorry to hear that you have not received your order - it looks like our customer service team are awaiting a response so that they can investigate this for you, please make sure to keep in touch with the team so that this can be resolved as soon as possible. I apologise for the inconvenience caused.
Motel x
I returned my jeans to the post office…
I returned my jeans to the post office and never heard anything back from the exchange it’s been weeks
9. Juni 2026
Antwort von us.motelrocks.com
Hi Sydney, I am sorry to hear that you have not yet received your exchange - it looks like you have reached out to the customer service team who have provided you with the information needed. I apologise for any inconvenience caused.
Motel x
Still havent reveived my order
18. Juni 2026
Antwort von us.motelrocks.com
Hi Gabrielle, I am sorry to hear that you have not yet received your order - please make sure to reach out to the customer service team so that they can take a look into this further for you. I apologise for the inconvenience caused.
Motel x
you gave me the wrong item
you gave me the wrong item, when Ive tried to fix it you have not given me the right item and have been little help. I want the jeans I paid for.
22. Juni 2026
Antwort von us.motelrocks.com
Hi Talia, I am very sorry to hear that you have received the incorrect item and this will be raised with our relevant teams.
I can see that you have reached out to the customer service team who have arranged a free exchange for you and offered to fast track this also - please make sure to reach out to the advisor again if you are having any issues. I apologise for the inconvenience caused.
Motel x
Unhappy Customer!
The product was the wrong size and I couldn’t exchange it for the next size up. I had to return it. I chose a store credit for the return but haven’t received it and my emails to your company go unanswered. Also, nobody answers the phone- ever!
18. Juni 2026
Antwort von us.motelrocks.com
Hey Suzanne, I am sorry to hear that you have had trouble with your return. Please make sure to call during our opening hours to speak with someone from the team - it looks like you have messaged this week so I will make sure that this is looked into for you today. I apologise for the inconvenience caused.
Motel x
best jeans i own
best jeans i own, perfect rise + perfect fit in general, super hard to find jeans that fit right length-wise as a 5’3 girl but the 30” ones are absolutely perfect.
23. Juni 2026
Antwort von us.motelrocks.com
Hi Charlotte, thank you for leaving a review. I am so pleased to hear that you have been happy with your jeans and have found the perfect fit - I hope to see you shopping with us again soon!
Motel x
Antwort von us.motelrocks.com
Hi Chloe, I am very sorry to hear that you have received a defective item - please make sure to reach out to the customer service team so that they can take a look into this further for you. I apologise for any inconvenience caused.
Motel x
Antwort von us.motelrocks.com
Hi Diane, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and I hope to see you shopping with us again!
Motel x
love this brand
22. Juni 2026
Antwort von us.motelrocks.com
Hi Danielle, thank you for leaving a review. I am so pleased to hear that you love the brand and I hope to see you shopping with us again soon!
Motel x
I still haven’t gotten my package
I still haven’t gotten my package. I sent an email with the correct delivery address and asked if it could be resent to that address. The problem was, I added my old address which had a different street name. I sent an email explaining the problem and asked if it could be mailed to the correct address, but I still haven’t heard back yet. I would love to hear back if this is possible.
22. Juni 2026
Antwort von us.motelrocks.com
Hi Cassidy, we're so sorry to hear about this. We've received your email, and our Customer Service team will get back to you as soon as possible to review your request. We understand how frustrating this situation is and appreciate your patience while we look into the best solution for you. 💖
Motel x
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.