Motel changed their jeans. I ordered the indigo jeans last year and loved them beside them being super long! So when I went to re order I did and the colour is completely different and the lengths hav... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
My package was lost along the way and the team was super helpful throughout the whole process in trying to figure out what had happened and finding a solution. Very much appreciate the effort that was... Mehr ansehen
Unternehmen hat geantwortet
It is absolutely insane that you do not help with covering the cost for returns! I had to pay nearly $50 to send my jacket back to your UK address from Australia. I was recommended this brand and was... Mehr ansehen
Unternehmen hat geantwortet
Online purchase and delivery were great. However 10 minutes after I made the purchase I email you guys to correct my apartment number which was wrong in the order and I had absolutely no response unti... Mehr ansehen
Unternehmen hat geantwortet
2.7
Mangelhaft
226 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Perfect fit!
Jeans fit perfectly and are of great quality. Happy with purchase! Would buy again!
15. Juni 2026
Verwendet eventuell KI als AntworthilfeMehr lesen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
Antwort von Motelrocks
Hi Molly, thank you for your review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again soon!
Motel x
Easy to order and fast delivery making…
Easy to order and fast delivery making my daughter very happy on her birthday!
25. Juni 2026
Antwort von Motelrocks
Hi Helen, thank you for your review. I am so pleased to hear that you and your daughter have been happy with the order and hope to see you shopping with us again!
Motel x
Antwort von Motelrocks
Hey Daniella, unfortunately it looks like you have left a review for the wrong company on our page - please leave a review for your Motel order if you have any feedback for us!
Motel x
Clothing is really cute but
Clothing is really cute. The price versus the quality of the items is a little disappointing.
16. Juni 2026
Antwort von Motelrocks
Hi Tracy, thank you for your review. I am glad to hear that you have been happy with your order and your feedback regarding the quality and price of the items will be passed on to the relevant departments.
Motel x
Prompt easy delivery..
25. Juni 2026
Antwort von Motelrocks
Hi Kerrie, thank you for leaving a review. I am so pleased to hear that you have been happy with the delivery service provided and I hope to see you shopping with us again soon!
Motel x
Antwort von Motelrocks
Hi Sally, I am very sorry that you have not been happy with the returns service available for your order.
I can advise that we have recently updated our returns policy for our AU customers so that we are able to offer cheaper and more efficient returns - I hope that you will continue to shop with us in the future. I apologise for the inconvenience caused.
Motel x
Antwort von Motelrocks
Hi Lucy, I am very sorry to hear that you have been unhappy with your item and this feedback will be passed on to the relevant team. I apologise for any inconvenience caused.
Motel
My package was supposed to arrive…
My package was supposed to arrive friday 26 June, it is the 1st of July and it still has not arrived and i have no news about the shipping or delivery.
23. Juni 2026
Antwort von Motelrocks
Hi Maddi, I am sorry to hear that you are experiencing an issue with delivery - please be aware that the standard shipping you have chosen can take around 2-6 working days to arrive and if you have any problems please make sure to reach out to the customer service team who will be happy to help out.
Motel x
Antwort von Motelrocks
Hi Olivia, thank you so much for your lovely review! 💖 We're so happy to hear you loved the quality and the colour of your jeans. We hope you enjoy wearing them, and we can't wait to see you shopping with us again soon! ✨
Motel x
Completely different jeans than last…
Completely different jeans than last time I ordered
15. Juni 2026
Antwort von Motelrocks
Hi Jemima, we're sorry to hear your latest pair wasn't what you were expecting. We understand how disappointing it is when a repeat purchase doesn't match your previous experience. We'd love for our Customer Service team to take a look, so please get in touch with us and we'll be happy to help. 💖
Motel x
Arrived very quickly
Arrived very quickly, in perfect condition and a lovely pair of jeans
21. Juni 2026
Antwort von Motelrocks
Hi Tyler, thank you so much for your lovely review! 💖 We're so happy to hear your jeans arrived quickly, in perfect condition, and that you love them. We can't wait to see you shopping with us again soon! ✨
Motel x
Returns are insanely expensive
It is absolutely insane that you do not help with covering the cost for returns! I had to pay nearly $50 to send my jacket back to your UK address from Australia. I was recommended this brand and was super excited to try but very disappointed will not be coming back.
12. Juni 2026
Antwort von Motelrocks
Hello, I am very sorry to hear that you have not been happy with the returns service available for your order. We have recently launched a new AU warehouse and we are now able to offer a cheaper and more efficient returns service for our Australian customers. I apologise for the inconvenience caused.
Motel x
It was good service when trying to find my lost package
It was good service when trying to find my lost packages and quick answer although the package does take a bit long to arrive while the sizing of the jeans are a bit hard to figure out the jeans are good quality
15. Juni 2026
Antwort von Motelrocks
Hi Beth, thank you for leaving a review. I am glad to hear that you have been happy with the service provided - if you ever need any help with sizing please make sure to reach out to the customer service team who will be happy to help with any questions. I hope to see you shopping with us again!
Motel x
quality is not worth the money
quality is not worth the money i paid could literally get better quality on shein
12. Juni 2026
Antwort von Motelrocks
Hi Alyssa, I am very sorry to hear that you have not been happy with your items and your feedback regarding the quality will be passed on to the relevant teams. I apologise for any inconvenience caused.
Motel x
Antwort von Motelrocks
Hu Amy, we're so glad you love the quality and fit! Thank you for your wonderful feedback.
Motel x
Quality of my top is appauling!
8. Juni 2026
Antwort von Motelrocks
Hello, thank you for taking the time to leave your feedback.
We're so sorry to hear you're disappointed with the quality of your top. This certainly isn't the experience we want for our customers. Please get in touch with our Customer Care team, who will be happy to look into this for you and find a suitable resolution.
Motel x
Antwort von Motelrocks
Hi Lucy, thank you for taking the time to leave us a review!
We're so pleased to hear your order arrived quickly. We hope you're loving your new pieces, and we can't wait to see you shop with us again soon!
Motel x
Motel changed their jeans
Motel changed their jeans. I ordered the indigo jeans last year and loved them beside them being super long! So when I went to re order I did and the colour is completely different and the lengths have been adjusted. Annoying had to return.
17. Juni 2026
Antwort von Motelrocks
Hi Ella, thank you for your feedback. We're sorry to hear the jeans weren't what you were expecting this time around.
We understand how disappointing it is when a style you previously loved feels different. We appreciate you taking the time to share your experience, and we'll be sure to pass your comments regarding the colour and length on to our buying team for review.
We're sorry they weren't the right fit this time and hope you'll find another pair you love in the future.
Motel x
Online purchase and delivery were…
Online purchase and delivery were great. However 10 minutes after I made the purchase I email you guys to correct my apartment number which was wrong in the order and I had absolutely no response until I’m almost awake later.
12. Juni 2026
Antwort von Motelrocks
Hi Paula, thank you for taking the time to leave your feedback.
I can see that an amendment request was submitted on your behalf. Unfortunately, we were unable to make the requested change, and we responded within the next working day to let you know.
I can also see that your parcel has since been successfully delivered. If there is anything further we can help you with, please don't hesitate to get in touch with our Customer Care team.
Motel x
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
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