UnionLine Bewertungen 56

Disgusting service, staff rude (advisor Keeley) and patronising. Don't fight your case just palm you off, dismissive 3 years on after RTA and still no further on, oh tell a lie they've asked if I need a psychologist for the issues sustained from accident (yes 3years post accident and only just been asked)

Where to start 🤔 19 months of sending emails to a privately owned company that allows the staff members to get asulted by service users they don't get a response so unionline drag their feet numerous case handlers and nothing wish I had read trust pilot reviews and found a different law firm that knows what they are doing from the start.

I know that GMB will say to use unionline but it's just a waste of your time they send you a text message to say still awaiting a response every couple of months if that you phone the office and they palm you off with legal jargon but will say they are making progress and give reassurance but they don't want to work for it they want easy money or you too do most of the research for them it's beyond a joke the amount of information they can't find and 2 minutes on Google and I send them everything they needed.

Unionline should be union useless.
Avoid at all costs worth getting a different firm from the start.

I called Unionline to get advise upon suggestion given to me by my union.

Initially, I was caller number 3 and there was an estimate waiting time of 1min.

The time kept increasing to 3min, 5 min and then all the way to 10 min despite I had already been on hold for 17 min.

At some point, a pre-recorded voice told me that they were busy and that I should call another time from Mon-Fri between 8am and 6pm.

Guess what? It's friday and its 4pm and they wasted 20min of my time.

USELESS

DO NOT USE
Employees simply haven't a clue what they are doing. They do not run cases in the client's best interest. it seems to be the easiest option so they have less work which i can only assume is because they are not qualified solicitors and do not have the experience needed for high cost cases, mostly seem to be paralegals or Legal assistants as they like to call them now and god forbid you should raise a concern as they then become aggressive and flippant in their responses as if they would rather you seek alternative solicitors so the bad feedback doesn't get to their employers. Would not recommend and would not use again. I would rather pay the 25% to a reputable company who is qualified in this field of work and know what they are doing and want the best for their client's outcomes. I would have transferred my case if it had not gone too far.

Having had a injury claim ongoing for the last 4 1/2 years I have just had confirmation of a date to determine who is responsible for my severe injuries.

There is a big massive problem though, unionline and trade union legal LLP have made several glowing procedural errors in the court communication where the claim is likely to be struck out (their words) so I may need to get another solicitor to claim professional negligence and hopefully help me in the future.
thanks Unionline/Trade union legal LLP for making my life hell and my mental health so poor I've been thinking of ending my life.

Do yourself a favour and find your own solicitor. Don't go with the unionline. Horrendous.

Really poor service. I am a union member and although I sent sufficient evidence of disgusting treatment from an employer, they won't help me as they said at best it's low value, so my treatment was low value? I am low value? My experiences were low value? This is my second bad experience with Unionline who also failed to assist me with poor the substandard medical care my father received prior to his unexpected death. Such a disappointing service, I think GMB should audit if they are worthy of functioning. I'm sure that if I was of a different ethnicity, they would be all over my case, but I'm not and as such they are not interested. Right now, they disgust me.

Very upsetting experience dealing with this company , as if I wasn’t going through enough . Treated me awfully and spoke to me in a disgusting manner and don’t seem to know what they are doing

DO NOT USE THESE MORONS
They are a bunch of teenagers in a call centre who have no knowledge of driving, the Highway Code or the law.
They randomly = 2 monthly intervals call from No Caller ID numbers, do not reply to emails this includes their COMPLAINTS department who just send an acknowledgement then nothing.
18 months I’ve wasted on a very simple RTC been told on 3 different occasions they are taking it to court then last call , third person involved says it’s only my word against theirs WOW , Ombudsman next hopefully they will reply to my email

The Unionline does not care about about you or your case or your health. They have only one aim, to close it whatever is the outcome. They perfectly feels ok with lies. My torture started with them when I was naive and I thought they will help with my personal injury claim. They sent me an ortopedic expert who applied by Premex same zero quality organisation (just read the feedbacks) So, when this ortopedic expert was done with his zero quality of exams and consultation, I sent two emails within a few minutes as a health care worker and told the Unionline this doctor absolutely does not follow the procedure that he must including questions and all 20mins seemed unreal. I have recorded evidence a to prove I told this man will not be able to provide professional summary about my health,injury and basically about my life changes. What happened? I asked Unionline to get a different doctor but the solicitor (that was the second solicitor within a year who handled the case) said we need to wait the doctor opinion after we will see... Also she said if he make factual mistakes he will needs to change it. So, his 'opinion' came out full with mistakes I found around 19problems. This doctor was not bothering to put into my summary that not happened with me he put lies, untrue and untold things on paper. He probably mixed mine with someone else's case in that poor quality of work that he provided. He put opposite side to injured however not possible to find in may medical history to even mentioned or put treatment CBT that I having that time and other insane things... Recorded calls to Unionline prove I told them these things are not mine. They said first the doctor need to change the factual mistakes so I collected all and the solicitor sent it to correction. The doctor changed nothing,he sticked to his lies. I told the Unionline I want a real doctor who does real exams and asking real question and probably read my recorded medical history and will not put someone else's medical history on my summary. I told I will pay for it. They refused it however I told ,ten times these are lies. They said no problems with this report however they also noticed the mistakes
Premex emailed me they can provide a doctor if I will pay for it, that is how Unionline instructed them, but the Unionline denied this. Professional liars well done me. The top of it when A.B. who said 'I following this case since the start ' but when the second solicitor told me I don't need psychologist to see and she said 'this is will not effect the case' so this is came up twice. So someone who cannot walk,sleep, drive or do any activities for 1.5-2 years who lost the ability to do everyday sports however he is a trainer and his life is the sport that person does not need mental health support. I can tell you there is no phone call recorded when I could talk about my daily difficulties without crying. Fact I was depressed and I had suicide thoughts but this professional team who followed my case advise was over 1.5years to not visit a psychologist. This is not just something that a professional team must offer as help and support first when you cannot talk about your life that you lost that would be the first thing to visit a psychologist. Above this everyone knows your claim compensation absolutely influenced on that fact how the injury effects your life and your physical and mental health. THESE ARE ABSOLUTELY IGNORED BY UNIONLINE. The people who said/lied we followed my case they pretended did not hear about the solicitor refused this request at least twice regarding the psychologist. Other way it shows your health doesn't matter and also the amount of your compensation which could be much more increased on this fact, also does not care the Unionline. Earlier they said the doctor must change the factual mistakes after they did not care how may lies,untold ,untrue facts are in the summary. When I asked what if we lose this case based on the insane amount of mistakes? Because the other side clearly aware which things are not happened with me ,they have footage too. I asked what they will do if we lose it based on the lies and mistakes that contains the summary - I got zero answer. I think the same liar who said earlier she followed my case A.B. said 'How could you lose it' something similar.So, this is the professional answer if you asking the organisation who does not support you to get the truth, does not support you to stay alive during your daily physical and mental health suffer who employees people with this knowledge and who once said yes those mistakes need to be changed and after denied that. After this they threaten you and tells you, must use the doctor opinion which absolutely garbage full with lies. This is the Unionline, zero help,zero guarantee after they want to support a fake opinion. This will goes to public.

Awful. Would rather have paid the fee for a proper solicitor than use these. Staff not qualified, they’re practicing paralegals and so don’t hold the correct knowledge. Only advice I can say is use a reputable form of solicitors and not your trade union ones as they’re a waste and will miss important evidence. I’ve moved my case and learnt the hard way.

Called for advice on a civil matter. The person was clearly reading from a website. They started to tell me to contact ICO but I told them I had already read their website and they have no power to enforce. Then told me read the complaint procedure on the website of the company I was complaining about. Duh! Would never have thought of that. I asked wasn't I supposed to speak to a solicitor but they said only in criminal cases. I have no problem with that if it is made clear on their and the associated Union's website but I do find it annoying when misleading claims of legal help are made and my time is wasted. I honestly knew more than this person did. Be warned.

I have been waiting 3 1/2 years for an at work RTC when crashed into by another van when stationary, the other side is bickering who will pay out but my solicitor seems to not be too bothered.
I am unable to work as a result of the collision but find to process to slow and they seemingly don't care or rush into anything.
I have so far had 5 different people dealing with this and cannot go anywhere else due to possibly waiting another 3 years and also so far seen 6 different experts.

Update.
Another person has been assigned to deal with my claim due to expansion, another years waits is on the cards this is just getting silly.

Useless. I rang because they said the would take on cases for family. A feral cat owned by a neighbour attacked my mother causing major damage. Unionline just laughed and were rude... 4 months later another attack by cat has put her in hospital in a very dangerous situation.

Disgusting and unhelpful staff. The service is abysmal. I was lied to by their solicitors and won my case with the legal ombudsmen. DO NOT USE THIS LAW FIRM. YOU'VE BEEN WARNED.