Unchained music.io is untrustworthy and scammed Please don’t use this service, I have uploaded my music containing part AI. First album they accepted and distributed, second album was reject... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
well, i come across unchained some months ago, so far i have wonderful experience especially with the support team, they are active, quick to responds, they solve your issues easily. fast in releasing... Mehr ansehen
Unternehmen hat geantwortet
for a free distro, it's ok. in my opinion, there are way better free distributors. the core plan is kinda mid though and i doubt an artist who uses a free distro would care about royalties so the 100%... Mehr ansehen
Unternehmen hat geantwortet
Go downhill fast. I have the core tier and release music under their label. Randomly their AI model claims my song is ripping off another one, this is just another hassle that unchained music unprofes... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Unchained Music offers music distribution for independent artists and labels.
Kontaktinformationen
254 Chapman Rd, 19702, Newark, Vereinigte Staaten
- info@unchainedmusic.io
- unchainedmusic.io
2.5
Mangelhaft
95 Bewertungen
Hat 84 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
I'm very pleased with Unchained Music
I'm very pleased with Unchained Music. I am on the free tier, and I got my first release onto Spotify pretty easily. And I've contacted their support a couple of times and they wrote back within a day and were very helpful.
23. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von unchainedmusic.io
Hey Paul,
We're glad you had a good experience with Unchained. If you need anything else, please feel free to reach out.
Best,
Unchained Music
Love how I can manage releases and get…
Love how I can manage releases and get marketing tools in one place. The Pro tier’s already helped me get more eyes on my stuff.
2. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von unchainedmusic.io
Hey Rachel,
We're glad you had a good experience with Unchained. If you need anything else, please feel free to reach out.
Best,
Unchained Music
Urgent Assistance Required – Release Stuck in Pending Review for Over 2 Months
Dear Unchained Music Team,
I hope this message finds you well.
I am writing to formally bring to your attention a serious issue I have been facing with my release uploaded on your platform. I submitted my release for distribution over two months ago, and since then, its status has remained "Pending Review" with no updates or progress.
I have made multiple attempts to reach out via your support chat and other communication channels, but unfortunately, I have not received any meaningful assistance or resolution. This delay is severely affecting my release plans and causing significant frustration.
I kindly request your urgent attention to this matter. Please review my release submission and let me know what is causing the delay. If any action is required from my end, I would be happy to comply immediately.
I trust in your platform and hope for a swift resolution. I would appreciate a prompt response and update regarding the status of my release.
Thank you for your attention and support.
Warm regards,
[Full Name : Abdulla Abdul Malik Gazi / Artist Name : Myway Music]
Release Title: [Rishtaa, Nahi Samjega]
20. Mai 2025
Bewertung ohne vorherige Einladung
Honestly
Honestly, their playlist pitching worked. One of my tracks landed in an editorial spot and my monthly listeners doubled. Wild.
3. April 2025
Bewertung ohne vorherige Einladung
Antwort von unchainedmusic.io
Hey Ava,
We're glad that the editorial pitching worked out for you! Happy to have you at Unchained.
Best,
Unchained Music
It's fraud company
It's fraud company. Don't publish your song in this portal..
17. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von unchainedmusic.io
Hi Gautam,
We've reached out for more information about your experience with Unchained, however we cannot seem to find you in our records.
Unchained Music will review and post all music that complies with our content policy, which you can review here: https://www.unchainedmusic.io/legal/content-policy
Best,
Unchained Music
Was a bit confused by the royalties…
Was a bit confused by the royalties setup at first, but once it clicked, it made sense. Pretty clever way of doing things, actually.
16. April 2025
Bewertung ohne vorherige Einladung
Antwort von unchainedmusic.io
Hey Edward,
Thanks for the review. We're glad that the system makes sense to you! Please feel free to message us and we'd be happy to figure out how we could make the system a bit clearer.
Best,
Unchained Music
This company so called unchained music…
This company so called unchained music is total trash. they are liars if you pay for pro account you will never see anything different this people are a disgrace to humanity. There employees are garbage unprofessional. Including Matt! the upload take a year to show. i had to do a chargeback after seeing them do nothing. Save your time and money. Look for a reputable company this people are low low scammers.
13. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von unchainedmusic.io
Hi Josh,
As mentioned in our chat, you admitted to releasing AI works without attribution against our Content Policy, which you can review here:
https://www.unchainedmusic.io/legal/content-policy
Before our updates to make the policy even more explicit, the original policy surrounding AI works stated that you needed to declare your use of AI tools at the time of distribution, and you were not able to use AI tools that didn't disclose their training data. Both of these policies you broke before the new updated content policy came into effect.
After you were notified of this, you decided to be verbally abusive towards our support staff, which we do not condone.
We wish you the best in your future journey.
Best,
Unchained Music Support
Broken Promises, Stonewalling Support, and a Platform That Shouldn’t Exist
I joined UnchainedMusic.io in January and paid for a full year of their so-called premium plan. I submitted a substantial catalog of music, including AI-assisted tracks — which they claimed to support. But the longer I stayed, the clearer it became: this platform is a mess.
Review times were painfully slow. Communication? Nonexistent. I sent multiple emails about uploads, takedowns, and AI policy changes — never got a single reply. What’s worse: after jumping through all their arbitrary hoops, they started rejecting AI-enhanced music entirely without transparency or logic. That wasn’t part of the agreement when I signed up.
Eventually, I pulled everything down — but even that was an ordeal. Their takedown process was glacial, leaving songs lingering on DSPs long after removal requests. And honestly? I’m grateful I never got to the point of earning royalties through them — because now I’m seeing other artists report that Unchained Music is screwing people out of payments, redirecting royalties, or sending them to the wrong accounts.
If you're serious about your music career, do not use UnchainedMusic.io. They're not just incompetent — they’re actively deceptive. Go with LANDR, Ditto, or any other real distributor that communicates and respects artists. UnchainedMusic.io is a failed experiment with shady ethics and zero accountability.
1. April 2025
Bewertung ohne vorherige Einladung
Antwort von unchainedmusic.io
Hi Pamela,
We appreciate the feedback but want to clarify some key points, especially around our AI content policy. As outlined in our FAQ on AI-generated music (https://www.unchainedmusic.io/faq-g/do-you-allow-ai-generated-music-to-be-uploaded), Unchained Music does allow fully AI-generated content to be distributed through our platform, but only when it meets our Content Policy Guidelines, including our Gerneric Content Guidelines, which you can view here: https://www.unchainedmusic.io/legal/content-policy
This policy has been always been in place to ensure quality, originality, and alignment with the standards required by streaming platforms.
We've responded to every one of your inquiries that we received through live chat and our support form (https://www.unchainedmusic.io/faq/support), so we're unsure which responses you're referring to as not being responded to.
Best,
Unchained Music Support
I would agree with other reviewers…
I would agree with other reviewers regarding getting their account terminated on accusations of fraud, coincidentally shortly after you pay for one of their subscriptions. Although it could be related to Spotify bot issues, I don't think it is fair to get blamed as a new artist. I can't control how the public uses my music so I don't understand why they need to close my account for $10 worth of hypothetical fraud? Keep the chum change... It would make much more sense for the business to keep me as a paying customer and work together to figure out what's going on. Not everyone is looking to scam the system. For the record, I did get one pay out before paying for the Core membership, so something is fishy.
22. April 2025
Bewertung ohne vorherige Einladung
Antwort von unchainedmusic.io
Hello,
Thanks for your message. To clarify, we never shut down accounts without prior notification. In your case, we did reach out regarding unusual activity flagged by our fraud detection systems, and unfortunately, you weren't able to verify that the streaming behavior was legitimate.
We understand it's frustrating, especially as a new artist, but DSPs like Spotify hold us accountable when suspicious activity is detected, and failure to act can lead to platform-wide penalties. We’re always open to working with artists to resolve issues, but we can’t ignore credible fraud flags, even if the dollar amount seems small.
Best,
Unchained Music Support
Unchained Music
UPDATED Response: Thank you for clarifying and will do. What about the other tracks? Such as Dert? I created that myself but it was also flagged. Not sure why? Thanks for the quick response :)
17. April 2025
Bewertung ohne vorherige Einladung
Antwort von unchainedmusic.io
Hi Dan,
As we mentioned in our live chat, the track that was flagged as AI is clearly AI-generated. As you mentioned using having a service provider off of Fiverr to record the lyrics, we're confident in our assertion and you do need to follow our AI-generated content policy, which you can find below.
https://www.unchainedmusic.io/faq-g/do-you-allow-ai-generated-music-to-be-uploaded
Best,
Unchained Music Support
Totally a scam
they will delete your account after 3 months for fraudulent streaming reasons
---------------
you didn't reply my email for 6 days, while you reply fast here
24. März 2025
Bewertung ohne vorherige Einladung
Antwort von unchainedmusic.io
Hi Do Remi,
We don't seem to have an user under this name on the platform. We've reached out to better assist you.
Best,
Unchained Music
Great experience
Great, had submitted a 4 star review due to trouble with song submission form. Seems the trouble was possibly with the browser I was using (Chrome). Switched to Edge, and succeeded in submitting my song. Thank you, and my experience has been great thus far. Changed review from 4 to 5 stars.
16. März 2025
Antwort von unchainedmusic.io
Hey Scott,
We're glad that you've had a good experience at Unchained! If you need anything, please feel free to reach out.
Best,
Unchained Music
Transfer pending taking forever
my royalties has been on transfer pending since last month. thats terrible from you guys. how can a transfer been pending for over 3weeks now
24. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von unchainedmusic.io
Hey Ade,
There might be a bit of confusion here.
After you sent your request for royalties, you were sent an email on February 26th to provide tax information so we could pay you. We additionally sent you a follow up email on March 5th saying that we require information from you in order to process your withdrawal.
Please check your email spam folder if you didn't receive these and we'll be able to pay you asap.
If you have any further questions, please feel free to contact our support at https://www.unchainedmusic.io/faq/support
Best,
Unchained Music
Paid for pro service $14.99
Paid for pro service $14.99. Received free core service. Several attempts to contact have went unresponded Now it's May 10 still waiting to get access to paid level. I went ahead and started releasing music independently
7. März 2025
Bewertung ohne vorherige Einladung
Antwort von unchainedmusic.io
Hi Kurt,
We're sorry you had a bad experience, however I do currently see that your Grow plan is active, and you were upgraded correctly.
I additionally do not see any support tickets from you either through our support form or our live chat, which you can access at https://www.unchainedmusic.io/faq/support . I'd be very interested in learning how you attempted to contact us if it wasn't through the support channels.
Please note that our support team works M-F during normal business hours, so as you upgraded this past Friday, they wouldn't be getting back to you until today (Monday).
If you would like to contact us directly, please use the live chat on the above page, and we should be able to get back to you within a few minutes on Monday-Friday during business hours.
Best,
Unchained Music
easy interaction on their chat…
easy interaction on their chat regarding some of my initial questions; prompt replies as well.
20. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von unchainedmusic.io
Hey Pastichio!
We're glad you had a good time with Unchained! If you need anything else, please feel free to message us again!
Best,
Unchained Music
None better than Unchained
Overall amazing distrubution service. One that actually cares about their users. Swift distribution to all platforms and almost any issue can be taken care of. Thank you Unchained
10. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von unchainedmusic.io
Hey Michal,
We're glad you had a great experience with Unchained! I'll make sure to pass this onto the team.
If you need anything, you know where to find us.
Best,
Unchained Music
Just what I need
I've used 2 other distibutors in the past. Each had pros and cons. But For me, Unchained has EVERYTHING the other 2 were lacking. I get the great customer service, reasonable yearly pricing for distribution, Extra services like quick AI mastering (which sounds excellent by the way), and a feeling that you are a priority. I would highly recommend.
6. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von unchainedmusic.io
Hey Ackov!
We're glad that you had a good experience with Unchained and you're happy with everything. If you need anything else, you know where to find us.
Best,
Unchained Music
I am impressed
I am impressed with their customer service. I contacted Unchained Music, letting them know I was having an issue with Apple Music. They fixed the issue for me! My previous music distributor would not have done this for me. Unchained Music went above and beyond.
2. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von unchainedmusic.io
Hey Grant,
Thank you for leaving this review of your experience. We're stoked that you had a good time with our customer service—we're trying!
If you need anything else, please feel free to contact us again.
Best,
Unchained Music
Unchained is Great
well, i come across unchained some months ago, so far i have wonderful experience especially with the support team, they are active, quick to responds, they solve your issues easily. fast in releasing song. what they need to improve on is delaying or long waiting payment pattern but they're wonderful, i give them 5 stars. go for unchained music. thank you
30. November 2024
Bewertung ohne vorherige Einladung
Antwort von unchainedmusic.io
Hey Jimmy,
We're excited that you've had a good experience with Unchained. I'll make sure to pass on your review to the rest of our team.
Best,
Unchained Music
Why haven't any sales eport show in my…
Why haven't any sales eport show in my account, and i also hearrd from another artist using free plan that you do hold the first $30 made by artist
26. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von unchainedmusic.io
Hi Dhamboilaser,
We've reached out for more information in order to answer your specific queries.
As we mention in our FAQ, sales reports will show a few months after you upload.
https://www.unchainedmusic.io/faq-g/when-will-i-receive-streaming-royalty-reports
Additionally, we do mention the $30 lock multiple times through the platform, which you can read about here:
https://www.unchainedmusic.io/faq-g/why-does-unchained-music-hold-the-first-30-in-my-account-as-a-core-user
Best,
Unchained Music
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