ukcaravans4hire Bewertungen 5'897

Caravan booked via these people/sykes cottages (related company)
Booked for Mon 27th and received an email on Thurs 23rdevening cancelling this. Disappointing as I had chased up the week before where to collect keys, then on the Mon to be told leave it until Thurs 3 days before we were due to arrive we should be contacted (I did get a little suspicious and asked if this was a legit caravan) to then receive an email late at night to say cancelled.
Grandkids so upset.
Not sure if caravan owners are checked out properly before advertising.

AVOID AT ALL COSTS!!
Wouldnt even give 1 star if didn't have to! Made a booking at the weekend for today (24th Oct) paid in full received the confirmation which stated to contact the owner for key. This is when we realised there was no info on the owner. After a rigmarole I eventually got through to Uk Caravans and explained, they said they would email owner, after still no contact from owner rang again Tuesday, lady left vmail an re emailed, still nothing, rang Wed, put through to Sykes was told the Owners were Verified, been with UKCaravans for a few years and do not have to give any info until an 1hr before check in. Explained I understand that but would be common courtesy to at least drop us an email to reassure us it wasn't a scam, said we would wait but if any problems come today then I would take things further as I have been ringing for days with my concerns. Yesterday at 15.53 we receive an email from UKCaravans to inform us that our holiday has been cancelled due to the dates now being unavailable! Sent my husband alternative accommodation links (as if we would even book through them again!) Yet when rang for refund this morning the refund had already been processed. When you ring your on hold trying to get through for at least 20mins at a time, Whatsapp that they advertise on their site is non exsistant I had to google one for Sykes and they dont even open them let alone reply absolute sham of a company and will never use again.

Great site. The caravan we stayed in was lovely and very reasonable priced for 10 nights. I have used this site before.

I booked a caravan through UKCaravans4Hire for the upcoming weekend and paid in full. Within minutes, the owner contacted me directly to say they no longer list their caravan through the site and had previously asked for their listing to be removed. This left me without a holiday just days before I was due to travel.

I submitted a complaint through my account, but received no response. With no clear contact details available, I had to search online for a phone number. When I called, a staff member said they would contact the owner to verify my claim and call me back - but I heard nothing.

Later that day I spoke to a different staff member who offered either a refund or to transfer the payment to another booking. I asked for links to other caravan options in the same area, but the ones they sent we 30-40 minutes away and not suitable. I found another caravan myself on their website and asked if my booking could be transferred to that one, but I got no response. I decided to request a refund and book elsewhere as confidence in my booking being sorted by Friday was lacking.

The next day, I called again and was told they wouldn't issue a refund until the owner confirmed the booking was invalid. I explained that the owner hadn't responded the day before, and asked what would happen if they didn't reply for weeks - my money would essentially be held to ransom. I stated the matter should be between them and the owner and not involve me.

The staff member was abrupt, stating she wouldn't risk her job issuing a refund without confirmation or speaking to a manager. I asked to speak with their manager but was refused, stating they would call the owner then call me back straight away. Again I received no follow-up call and they still have my money.

This experience has been stressful, time-consuming and disappointing. I expected better communication, accountability and customer care from a company that facilitates holiday bookings.

Lovely, easy service thank you

Great choice of locations & easy booking website 100% safe & secure

Logged in to see booking had been cancelled.
No email or correspondence regarding this.
Called customer services to be told the owner had cancelled due to the move to Sykes - and had increased the price for the same week!
No automatic refund issued, and no email or correspondence telling us our holiday had been cancelled.
Caravan ref 6620 Pinewoods Wells-next-the-sea.
Shocking service, will never use again.

Very easy to search & locate exactly what you would want.
Will use again.
Excellent

Very easy to book very nice
holiday and great caravan but be careful as it says pet's go free but they still take the money and don't give it back they say it's because it's more cleaning yer right

Absolutely terrible experience with this company. I booked a caravan on Monday. Paid in full got an email today cancelling the booking. I managed to book another caravan today.paid in full 20 mins later I get a call from the caravan owner cancelling the booking as it’s double booked. I’m now down £632. No holiday and I can’t get to speak to anyone to resolve this. On hold. For 1 hour. Left voicemail. No response

excellent experience easy booking and a wonderful stay

Payed £400 for a caravan last week with in a day it was cancelled by the owner and now I’ve messaged called tried ringing the camp site to no answer it’s a total sham I’m informing the bank that it’s a fraudulent set up
Mr Duffy
Booking cancelled 9F2YI-25-Sa

Ive made a booking which was cancelled by the owner as it was already booked. Been trying a week to contact someone to arrange a refund. No reply from messages, emails and the phone never gets answered. Im now being reminded to pay the balance for a holiday i know I cant have. The new site is rubbish. Cant contact anyone until balance is paid for a holiday I know im not getting. Change back to the old website as this worked fine for every other holiday ive booked. i need to speak with someone urgently regarding this.

can someone please help me with my booking

for days ive been ringing the number on the website - hours on hold voicemails left and no one picks up

booked my first caravan holiday with you , no info or numbers for the booking or caravan owner and no way to get in contact with you , whatsapp link doesnt work . getting no where . no help available

As an owner, the transfer to Sykes is negative and now expected to rent out less than what the site fees cost per period.

I will cancel all adverts with yourselves

I am writing to raise a serious and urgent complaint regarding the recent website change and its impact on my holiday rental listing.

When you moved to the new system, I was assured that all previous bookings made by my customers would be transferred across. This has not happened. As a result, I now cannot:
•View or access any of my existing bookings.
•Contact guests who have already booked, leaving them without vital information such as the property address, check-in details, and key collection instructions.
•Arrange cleaning and changeovers, as I no longer know when the caravan is occupied or when guests are due to arrive or leave.
•Add future availability, which means I am unable to accept new bookings and am actively losing revenue.

This situation is completely unacceptable. Not only is it causing me extreme frustration and sleepless nights, but it also risks damaging my reputation as a host and spoiling the holidays of guests who have already booked in good faith.

I require immediate action to:
1. Restore full visibility of all my existing bookings and guest details.
2. Ensure that my listing is updated so I can manage availability and accept new bookings without further disruption.
3. Provide urgent clarification on how you intend to support hosts who have been severely impacted by this failure.

Please treat this matter as a priority and respond within 48 hours with a clear plan of resolution. If I do not receive a satisfactory response, I will have no choice but to escalate my complaint formally and consider alternative platforms.

I trust you understand the seriousness of this issue and will act immediately.

I have called and waited on hold twice for an hour at a time just to be told that no one can help me, I have also emailed but I am yet to receive a response.

I made a booking on the 25th september and it is not showing up in my active bookings. I've contacted you but getting no reply. Can you please look into this. This was booked on the old site.

EDIT: Thanks but everything sorted now..booking now showing active on new website.

Caravan falsely advertised. Difficult to get in touch with owner. Ignored for 1 week, then eventually replied how to get keys, night before, upon arrival, had to contact again upon arrival, to ask for caravan address, and to say the WiFi doesn’t work. What attracted me to book 38 kintyre view, was sea view, WiFi, & TVs in each room, & the nice twinkly lights around the decking at night. All we got was the sea view, & decking, with lights that didn’t go on. The caravan was not cleaned properly, stains on bedding, metal curtain tie back, fell off, when opening curtains, and some of the furniture a bit worn. I booked this for my 14 yr old son, and 3 of his friends with additional needs, to have a gaming wkd, which I specifically bought a mini pc for ( not cheap), & the owner knew this. I only complained about the biggest issues, as I wanted them sorted for that wkd, which did not get sorted, leaving miserable kids all wkd, complaining non stop about how rubbish it was. I was shocked to see the owner had kept my deposit, & made false claims that we had trashed the place & even stole a pillow and a pair of their personal slippers. We are not thieves or liars, & we certainly did not trash the place. I’ve posted videos all wkd of the kids and I all taking part in cleaning the dirty caravan every day of this wkd. The owner for his evidence, included a picture of inside of the hoover, to show dirt, but infact it only shows his intent to mislead caravans U.k, that we were dirty. He showed a pic of a portable fan, on its side, not damaged, just lying on its side, that yes I placed there, in a hurry, in the corner, as the owner was waiting outside, whilst I was still cleaning. I had to clean his caravan upon entering, we cleaned everyday, and upon leaving. He also showed a picture of his sofas with messy cushions. After cleaning the living from, I placed the cushions neatly stacked, at each corner and in the middle, as they were, when we entered. He messed them himself to make it look like we had trashed the place. He showed a picture of some left over chocolate residue, in the corner of the workshop, from the kids baking a cake. He said it was blood, which I can assure you, is have known if anyone bled. The worktops were dark in colour, so maybe a I did not spot that, when cleaning. He said I broke the metal tie back, which it shouldn’t be that easy to fall off, opening curtains. The fridge is not new, it had some debts in it, when arrived, and other people’s food and a bad smell. He said we dented the fridge. I have video evidence to prove all of his slanderous claims in his attempt to keep our deposit and stop me claiming compensation. Other caravan owners told me he has just bought the caravan from previous owners of which there’s been a few. On first glance the caravan looks nicely decorated, but it is far from perfect, and few things needed updated, and proper cleaning needs to be done, before new arrivals. He’s not getting away with blaming us, especially when he’s blatantly tried to mislead with his evidence. Caravans U.K, instantly gave him the £100, deposit, before even speaking to me, to hear my side, or see any of my evidence, of which I have plenty of time stamped videos to show he’s lying. I’m now going to open a civil case, and post a real, honest, factual video of our experience. I’ve previously only posted positive ones, of the kids all cleaning etc, or us just trying to make the best of it, having no TVs, or WiFi. One of those videos at 16k views now, and we all know negativity on social media attracts ten times more attention. I normally would not post anything negative, but to accuse me & my group of additional needs kids as thieves and trashing the place, has really got my back up now, and he’s not getting away with it

I have used ukcaravans4hire.com many times and always been very pleased with the service. However things have clearly changed since Sykes Cottages have taken over. I have recently booked and paid in full and although I've had emails and texts saying key collection details are available the details are blank. Therefore I have no means of contacting the owner to find out how to access the accommodation or make arrangements to buy play passes for the site! The biggest issue is trying to contact ukcaravans4hire.com as the WhatsApp link on the site doesn't work. I've tried Sykes Cottages live chat...no help just AI messages. I've submitted a complaint via their complaint page but have been told to expect a response within 30 days....my holiday is in less than 30 days. I can see they have responded to some reviews here recently so I hope they see this and get in touch with details of how I can get help with my booking. Shocking level of customer service.

I have advertised my caravan with ukcaravans4hire for over 12 years. In recent years it moved away from charging a listing fee to a commission based model where 10% is charged per booking on top of a booking fee (which goes to ukcaravans4hire not the owner). This represented a huge increase in advertising costs and the advice I received at the time was to pass these increased costs onto prospective customers or to let my caravan out more to cover the increase. It was stated that our contact details were visible so that customers could contact us directly and bookings could be taken that way to avoid commission and booking fees for the owner and customers to offer lower prices - which we and many others did. This move from a listing fee to a commission based model was done without any consultation or notification to owners as indeed was this latest move to Sykes cottages. This sees commission increase to 16% if you wish for a 'platinum' service with priority listings. A listing fee - now called a membership fee - will also be reintroduced from October 26 and so quite how some of the replies to similar posts on Trustpilot from ukcaravans4hire say costs aren't going up for owners and their customers is beyond me. Gone is the possibility of prospective customers contacting owners directly until a booking is confirmed and so bookings outside of the system, to lower prices for owners/customers, are gone. On top of this a £75 fine is issued if the owner declines a booking for even a valid reason. For example, Sykes accepts bookings with up to 48 hours notice but that wouldn't be sufficient time for an owner, like myself, to have my caravan clean and ready for a new arrival - this is after all a private caravan with personal items in and I live hundreds of miles away so would need more than 48 hours to prepare my caravan. Being a responsible owner I'd have to decline the booking but I'd be fined for that and for some reason, which ukcaravans4hire say is due to marketing costs, the £75 goes to them and not an inconvenienced customer, for example. A double benefit for ukcaravans4hire when an alternate booking is made on their website with commission plus a booking fee and even insurance etc. That is why it's my belief that fees for owners are now extortionate and when I explained this to ukcaravans4hire, despite being a loyal customer for 12 years, they weren't interested. They've lost their way I'm afraid and seem very greedy now which is costing us owners and holidaymakers more. I'll be advertising my caravan elsewhere moving forward and so for lower prices would encourage customers to look elsewhere.