Eufy Bewertungen 1’682

TrustScore 4.5 von 5

4.3

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

I didn't know how much time robovac can save. We got L60 Hybrid and will be sure to upgrade our Eufy in the future when current one gives up. Given the L60 price tag, the suction is superior while mop... Mehr ansehen

Bewertet mit 4 von 5 Sternen

Good build quality, started with the doorbell works well battery life could be better. Then got the E30 camera it says 128g sd card but will not format used 32g instant, works great. Then got the S340... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Researched well before buying and straight got into 2 door bells and base station . Well happy as delay is marginal and comes as notyfication and not as a call . Battery seems to holding pretty well a... Mehr ansehen

Bewertet mit 4 von 5 Sternen

Im pretty happy with the robot cleaner, it does a fairly good job, however on occasions there are bits that have not been picked up which should have been. Overall I would recommend as it saves a lot... Mehr ansehen

Unternehmensdetails

  1. Elektronikunternehmen

Vom Unternehmen geschrieben

At eufy, we believe great products and true smart home technology is thought out thoroughly. eufy's smart home technology is built from solid foundation of care from all of us as one company. We don't only care about functional performance, but we think ahead of our consumers to build our products with care, to suit their needs, all seamless with no hassle. That's how we create intuitive, human-first technology that frees our consumers and their families from worries. And enliven their life to be one they truly love. eufy, built with care.


Kontaktinformationen

4.3

Hervorragend

TrustScore 4.5 von 5

1682 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Hat 95 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 1 Woche

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Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 3 von 5 Sternen

Bit complicated to set up and use

Bit complicated to use. Good once working. Difficult to get it to call Alex's. Also im on a tp link down the garden. It's also hard wired. I cant get my alexa show to work with eufy
I also have a new phone .
Had to buy a storage card too...

My old one was a dream

14. Februar 2026
Eufy-Logo

Antwort von Eufy

Thank you for reaching out to us.

We sincerely apologize for the inconvenience our product has caused you. We completely understand how frustrating this situation must be, and we are truly sorry for the experience you have had.

Your case has been escalated to our management team and given top priority. Please contact us at uk.support@eufy.com, and we'll make sure your issue is addressed promptly.

Thank you for bringing this to our attention. We value your feedback and are committed to making this right for you.

Bewertet mit 3 von 5 Sternen

Cleaning is good but disappointed with…

Cleaning is good but disappointed with E25 self cleaning station. It does need manual cleaning after every use. Also mop drying is 5 hours which I did not expect. I would not have bought it knowing these 2 things

1. März 2026
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Antwort von Eufy

Dear valued customer,

Thank you for your feedback. We're glad the cleaning performance meets your expectations, and we'd like to address your concerns about the self-cleaning station.

Regarding Mop Drying Time:

The E25 actually offers two drying modes that you can select in the app:

Quick Dry Mode: Up to 3.5 hours - ideal for faster turnaround and low-humidity environments
Standard Dry Mode: Up to 5 hours (default) - ensures thorough drying for optimal hygiene
You can easily switch between modes in the eufy app settings to suit your needs!

Regarding Manual Cleaning:

While the E25 self-cleans the mop pads automatically, the base station's cleaning tray does require periodic manual cleaning to maintain optimal performance. This is normal for self-cleaning stations to prevent buildup.

Tips to Reduce Maintenance:

Rinse the cleaning tray weekly with water
Use the quick dry mode if you need faster cycles
We hope this helps! If you'd like guidance on adjusting the drying mode or have other questions, please contact us at uk.support@eufy.com - we're here to help.

Best regards,
eufy Customer Care Team

Bewertet mit 4 von 5 Sternen

Ex-Ring customer never going back

Being an ex-Ring customer I found the Eufy doorbell and app very easy to set up for both mine and my parents' devices. However to be able to sync with other (non Eufy) door bell chimes would be great. Can't fault customer service and product. Keep it up Eufy!

22. Februar 2026
Bewertet mit 5 von 5 Sternen

Saves a lot of time

I didn't know how much time robovac can save. We got L60 Hybrid and will be sure to upgrade our Eufy in the future when current one gives up. Given the L60 price tag, the suction is superior while mopping function is struggling to recognise carpeted areas. Overall, very pleased with the purchase and highly recommend this to any one who's busy all the time!

1. März 2026
Bewertet mit 1 von 5 Sternen

Poor battery life

Poor battery life. I’ve attempted to contact the Customer Services; no response received. Don’t buy this product

1. Dezember 2025
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Antwort von Eufy

Thank you for reaching out to us.

We sincerely apologize for the inconvenience our product has caused you. We completely understand how frustrating this situation must be, and we are truly sorry for the experience you have had.

Your case has been escalated to our management team and given top priority. Please contact us at uk.support@eufy.com, and we'll make sure your issue is addressed promptly.

Thank you for bringing this to our attention. We value your feedback and are committed to making this right for you.

Bewertet mit 5 von 5 Sternen

Great Security Cameras

I’ve been using Eufy Security Cameras for a number of years. I’ve contacted Customer Support for advice and have had quick responses back. Would highly Recommend Eufy.

20. Februar 2026
Bewertet mit 5 von 5 Sternen

Recommended and straight forward

Very easy installation guidance. I have fitted outdoor wireless cams, indoor wired cams, an E340 doorbell with Homebase 3. The system has been in for a couple of weeks and works well, so far. I am feeling more secure than previously.

27. Februar 2026
Bewertet mit 1 von 5 Sternen

Late and slow response times on…

Late and slow response times on doorbell and cameras...rarely catching the action. Homebase desperately slow too. Sadly I recommend to my son using the referral link, Eufy not paying referral bonus! Very poor customer support! Avoid!

4. März 2026
Bewertung ohne vorherige Einladung
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Antwort von Eufy

Thank you for reaching out to us.

We sincerely apologize for the inconvenience our product has caused you. We completely understand how frustrating this situation must be, and we are truly sorry for the experience you have had.

Your case has been escalated to our management team and given top priority. Please contact us at uk.support@eufy.com, and we'll make sure your issue is addressed promptly.

Thank you for bringing this to our attention. We value your feedback and are committed to making this right for you.

Bewertet mit 1 von 5 Sternen

Shocking Customer Service !!! Be aware

I recently purchased the Eufy E25 robot vacuum and unfortunately my experience has been extremely disappointing.
The main issue was that the machine would not dispense the floor cleaning solution while mopping. It was simply running over the floor without releasing any chemicals or cleaner, making the mopping function completely useless.
I contacted Eufy customer support and was asked to record and send a video showing the problem. I did exactly as requested. After that, they emailed again asking for additional photos. I provided those too. Then they asked for more information. This back-and-forth continued repeatedly.
I have now sent around 10 emails trying to resolve this issue. Instead of offering a solution, replacement, or repair, they have simply stopped responding altogether. I am now being completely ignored.
The aftercare service has been absolutely disgusting. For a product at this price point, I expected far better customer support. A faulty product can sometimes happen — but being ignored by customer service is unacceptable.
I will not be purchasing from Eufy again, and I would strongly advise others to consider this before buying.

19. Februar 2026
Bewertung ohne vorherige Einladung
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Antwort von Eufy

Dear valued customer,

We sincerely apologize for your frustrating experience - being ignored is absolutely unacceptable, and we understand your disappointment.

However, we need to clarify:

Between 13 February and 4 March 2026, we sent you 5 email responses attempting to resolve your E25 mopping issue and offered solution. We have records showing these emails were sent to your registered email address.

We've received feedback from you stating you did not receive our responses.

Please Check:

Could you check your spam/junk folder? Our emails may have been filtered there by your email provider.

We genuinely want to make this right for you.

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