I didn't know how much time robovac can save. We got L60 Hybrid and will be sure to upgrade our Eufy in the future when current one gives up. Given the L60 price tag, the suction is superior while mop... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Good build quality, started with the doorbell works well battery life could be better. Then got the E30 camera it says 128g sd card but will not format used 32g instant, works great. Then got the S340... Mehr ansehen
Researched well before buying and straight got into 2 door bells and base station . Well happy as delay is marginal and comes as notyfication and not as a call . Battery seems to holding pretty well a... Mehr ansehen
Im pretty happy with the robot cleaner, it does a fairly good job, however on occasions there are bits that have not been picked up which should have been. Overall I would recommend as it saves a lot... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
At eufy, we believe great products and true smart home technology is thought out thoroughly. eufy's smart home technology is built from solid foundation of care from all of us as one company. We don't only care about functional performance, but we think ahead of our consumers to build our products with care, to suit their needs, all seamless with no hassle. That's how we create intuitive, human-first technology that frees our consumers and their families from worries. And enliven their life to be one they truly love. eufy, built with care.
Kontaktinformationen
Vereinigtes Königreich
- +44 (0) 1604 936 200
- uk.support@eufy.com
- uk.eufy.com
4.3
Hervorragend
1682 Bewertungen
Hat 95 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
The product is terrible and doesnt last more than 2 years.
Do not buy from Eufy if you expect your outdoor hardware to last longer than a year.I purchased a Eufy solar panel that completely stopped working after just 2.5 years of normal use. When I contacted customer service, they flatly refused a repair, replacement, or partial refund, hiding behind their strict 12-month commercial warranty.When I escalated the issue to the Customer Service Manager (Shane), I was given a convoluted response that completely misinterprets UK consumer law. The company openly admitted that after 12 months, they expect the consumer to pay for a professional independent engineer's report just to prove a £34.99 solar panel has an inherent manufacturing defect. They then had the nerve to offer a 20% discount coupon to force me to spend even more money replacing their broken hardware.Under the UK Consumer Rights Act 2015, goods must be durable and fit for purpose. An outdoor security solar panel failing completely after 2.5 years does not meet the legal standard of satisfactory durability.Eufy clearly cares more about their rigid internal corporate policies than complying with UK statutory consumer rights or ensuring customer satisfaction. If you want a security system backed by a company that respects the law and builds durable products, look elsewhere. Absolute waste of money.
14. Mai 2026
Bewertung ohne vorherige Einladung
Eufy doorbell woes…
Eufy doorbell woes…
Everyone keeps asking if our doorbell works!!! I tried it, pressed and waited, 10 seconds later it rang, a whole 10 seconds between press and ring, wow… for info, battery 90%, distance to homebase 3feet… wireless, yes… utter rubbish, yes.
Anytime something is up with Eufy product, firmware or app they get the customer to jump through hoops looking for a solution to an issue created everytime there is an update to any of their products.
Diabolical company they are now, no longer worth bothering with.
As can be seen, standard reply from Eufy AI… I despair, sadly the Eufy name no longer stands for quality and customer support, just a cash grab.
15. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Eufy
Thank you for reaching out to us.
We sincerely apologize for the inconvenience our product has caused you. We completely understand how frustrating this situation must be, and we are truly sorry for the experience you have had.
Your case has been escalated to our management team and given top priority. Please contact us at uk.support@eufy.com, and we'll make sure your issue is addressed promptly.
Thank you for bringing this to our attention. We value your feedback and are committed to making this right for you.
Eufy S210 Chimes almost inaudible even at maximum volumes
Eufy S210 . Good picture quality but let down by very weak chime volume. Even at 15/20 feet it is very difficult to hear even when set at maximum level. Very disappointing that no additional chime units can be added to allow for all over property audiobility. Now having to consider what to do next as to the way forward.
11. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Eufy
Dear Customer，
Thank you for reaching out to us. We sincerely apologize for the inconvenience caused by the low chime volume on your device. We understand how important clear audio is and would like to assist you in resolving this issue.
Please try the following troubleshooting steps:
Check Phone Settings:
Turn off Bluetooth on your phone to ensure audio is not being routed to a Bluetooth device.
Set both Media Volume and Call Volume to the maximum level.
If you are using headphones, please disconnect them temporarily and test the sound again.
Reset Device and Test:
Press and hold the Sync button on the device for 10 seconds to reset it (please ensure any important recordings are saved before resetting). After resetting, re-pair the device and test the volume.
Open the live stream and start a manual recording. Gently tap the top of the doorbell and check the recording to see if the sound is captured. This will help verify if the microphone is working correctly.
Hardware Check and Support:
Inspect the doorbell speaker for any dirt or obstructions. Clean it gently if necessary and test again.
If the issue persists after trying these steps, please contact us at uk.support@eufy.com, and we will ensure your issue is addressed promptly.
Thank you for your patience and cooperation.
Warm regards,
Eufy Customer Support
Not good ive gone back to a ring one…
Not good ive gone back to a ring one with subscription!!
26. Februar 2026
Antwort von Eufy
Thank you for reaching out to us.
We sincerely apologize for the inconvenience our product has caused you. We completely understand how frustrating this situation must be, and we are truly sorry for the experience you have had.
Your case has been escalated to our management team and given top priority. Please contact us at uk.support@eufy.com, and we'll make sure your issue is addressed promptly.
Thank you for bringing this to our attention. We value your feedback and are committed to making this right for you.
Solar powered eufy camera works…
Solar powered eufy camera works exceptionally. Highly recommended.
6. März 2026
Worst Experience with Eufy/Anker
I loved Anker's tech, so I assumed Eufy would have the same outstanding quality. But after spending almost £323 on the Homebase S380 and 5x Indoor Cam E220, I can say for sure that I am never bying from Eufy or any Anker affiliate ever again.
The hardware is amazing, don't get me wrong, but the software leaves a lot to be desired. The cameras video recording turns off randomly and won't come back on until a factory reset is done, or they'll randomly go offline for up to two hours or more. The homebase can only reliably seem to work with a doorbell and two cameras, anymore and the offline issue comes back.
I have been talking to their support and trying the solutions they offer for a few weeks now, with no real progress on keeping my other three E220's online and fuctioning with the homebase.
6. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Eufy
Dear Customer，
We sincerely apologize for the inconvenience you have experienced with your camera. Regarding the issues you mentioned, please follow the troubleshooting steps below:
1. Random Pausing During Recording Please note that for the T8410 model, continuous recording is only supported at 1080P resolution. It cannot be enabled when recording in 2K resolution. This limitation applies regardless of whether the camera is connected to the HomeBase 3. We recommend switching the resolution to 1080P if you require continuous recording.
2. Random Offline Issues If the Home app indicates the camera is offline, please first check the eufy Security app and the camera's status light:
If the eufy app does not show the camera as offline, or the status light is not flashing red, this may be related to the iOS system.
If the eufy app does show "Camera is offline," please proceed with the following steps:
Step A: Check the Status Light
LED is off:
Ensure you are using the original 5V-2A power adapter.
Verify that the power outlet is functioning correctly.
Check that the power cable is securely connected at both the adapter and camera ends. Try unplugging and replugging them.
LED is solid purple for more than 2 minutes:
Unplug the power cable and plug it back in.
Once powered on, press and hold the "SYNC" / "SETUP" button for 10 seconds to reset the camera.
LED is on, but not solid blue or solid purple:
Press and hold the "SYNC" / "SETUP" button for 10 seconds to reset the camera.
Step B: If the Status Light Appears Normal
Pull down to refresh the device page in the app.
Unplug the camera, wait a moment, and plug it back in to restart it.
If the issue persists, please try setting up the camera again from scratch.
If you need further assistance after trying these steps, please let us know. We are here to help.
Warm regards,
eufy Customer Support
Love these cameras .got my parents to…
Love these cameras .got my parents to get them and few friends .we all love them well done eufy
2. März 2026
Good product but having trouble with App
Good product but having great trouble with their new 'improved' app. In particular, integrating 3 products on the app.
1. Dezember 2025
Antwort von Eufy
Thank you for your feedback! We're glad to hear you're enjoying the product itself, but we sincerely apologize for the trouble you're experiencing with the new app, especially when integrating multiple devices.
We'd love to help resolve this for you. Could you please share more details about the specific issues you're encountering? For example:
Are the devices failing to connect, or do they disconnect frequently?
Are you having trouble navigating between the 3 products in the app?
Are you receiving any specific error messages?
Alternatively, you can reach our support team directly at uk.support@eufy.com or through the in-app chat, and we'll be happy to walk you through the setup step by step.
Thank you for your patience, and we look forward to getting this sorted out for you!
Im pretty happy with the robot cleaner
Im pretty happy with the robot cleaner, it does a fairly good job, however on occasions there are bits that have not been picked up which should have been. Overall I would recommend as it saves a lot of time and is nice to come back to a clean house.
26. Juli 2025
Product Not as Described
Having purchased the Eufy S3 Pro 2 camera kit and base station, I realised after 5 months of use that the camera’s battery capabilities are not as advertised. After repeatedly going back with my concerns to Eufy and following their supposed resolution suggestions, I requested a full refund as the product is not as advertised. They started with a 30% offer -since increased to 50% - but don’t appear to believe I have a right to return the products and receive a full refund despite their misrepresentation.
2. März 2026
Antwort von Eufy
Thank you for reaching out to us.
We sincerely apologize for the inconvenience our product has caused you. We completely understand how frustrating this situation must be, and we are truly sorry for the experience you have had.
Your case has been escalated to our management team and given top priority. Please contact us at uk.support@eufy.com, and we'll make sure your issue is addressed promptly.
Thank you for bringing this to our attention. We value your feedback and are committed to making this right for you.
Security camera purchased
Bought a camera as a Christmas present and it’s so good. The fact you don’t need a subscription either is such a bonus - camera feed is so clear and picks up sounds clearly.
16. November 2025
Very imprSimple, Smart, and Reliableessed with Eufy
Very impressed with Eufy. Affordable, reliable, and designed in a simple but professional way. Everything is easy to use and works exactly as expected. Great value for money.
14. März 2026
Excellent product
Excellent product. Reasonable price. The Robovac L60 has been an excellent cleaner in our house. Can't complain. BTW, this is the second Eufy product and we use both. Excellent products from Eufy.
25. Mai 2025
Good cameras work well and easy to…
Good cameras work well and easy to install, but not necessarily easy to share.
9. März 2026
Great service
Great service and easy to order online with very quick delivery. Thank you
28. Februar 2026
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