ChangeGroup UK Bewertungen 611

Criminals. Not correct at all

One star is far too much when it comes to raring! This is an absolute scam! At stansted airport I got 165 euros for £200 - absolutely ridicolous. I thought it was a mistake and went back to check but that what it was. Not even mentiong they are charging 5£ fee on tip of this ridiculous rate.

Do not use Atm to withdraw foreign currency. Complete Rip Off. I withdrew $200 in Gatwick atm at extortionate rate of £1 equal $1. That was 30% lower currency rate. I am going to complain to trading standard for lack of clear transparent information at point of transaction.

Exchanged €60.00 in euros to Czech krona and received 800??? I think the guy clearly didn’t know the correct conversion. Diabolical

arrived at newcastle aiport and immediately saw currency counter and a couple of ATMs under name of ChangeGroup. Notices on the machines tell customers of £2.49 charge for transactions.... that's to get £ from my uk bank!!! I don't know of anywhere else charging for cash in UK ATMs.... This is just exploiting people who've just got off plane or just arrived at the airport. BUT,,,, just beyond departures counters is another, freestanding ATM. Hey, that's ChangeGroup, too. But this time it's free... many thanks for that. But there's no excuse for customer exploitation at the other two, just by airport entrance and arrivals doors. Shame on you.

We went to a Link machine at Gatwick Airport South Terminal to get some Euros before going to France. The ATM Link machine stated there was no fee. We were offered the option of letting our bank calculate the rate for GBP or opting for getting €300. When we got our cash the receipt stated 1 GBP = 0.8752 EUR which seemed about right. However the total cost was £342.78, not £262.56 as we could have expected. That is an effective charge of £80.22! About 30% charge!
I have tried to contact the company in case this was a computer program error (exchange rate wrong way round!?) but no one answers the phone line on their website and the advertised email address doesn’t exist (if it ever did).
So I wonder how this can be legal, and why Change Group is allowed onto the Bank Link network.

⚠️⚠️⚠️⛔️⛔️ DO NOT EXCHANGE ANY MONEY WITH THEM ⛔️⛔️ Change Group at Gatwick Airport ⚠️⚠️ I don't know how are they allowed to operate and scam people. For £310 we got 270 Euros and the rate on that day was £1 - 1.19 Euros instead getting £373.43 we got 270 Euros...THIS IS A DAYLIGHT CRIME.

I’m struggling to understand my experience as at Newcastle airport we had a good exchange company until the ChangeGroup took over.
I changed just over £1000 of sterling into Moroccan dirhams last week and thought in my head 100 dirhams was around £8 which it is so when my exchange rate was 7.5 dirhams to the £ I thought it was about right !!
For someone who is normally very attentive on maths I could not have been more wrong and had mixed up my dirhams and £ rates which should have given me 12.43 dirhams to the £ if the official exchange or circa 12 if a company was going to make a small profit
However the change group want a 39% profit on the deal and yes I got my rate at 7.5 and not 12.43 !!
I feel incredibly stupid to have lost £400 on an exchange of cash and have written to the company MD and will write to the airport too. Customers MUST be made aware of this incredible rip off !

Maybe tomorrow I will hear the good news and they might offer a refund !! Let’s wait and see !!😢😢

Completely a rip-off, avoid at any cost. I changed 100 dollars for £47 and was told no refund is accepted. An additional transaction fee of 14.96 % added. Avoid at any cost!

Don’t change money. Robbers first class.
This is far beyond the limit what they are doing.

ROBBERY! We were exchange at terrible rates. Goto the post office and avoid at all costs!!

We needed to exchange US dollars for pounds and we were in Harrods. We exchanged our dollars and asked if e-sims were sold as well. Free WiFi and our cellphone carrier international service wasn’t working for us. We bought 2 e-sims. Cristina installed the e-sims on both our phones and doubled checked the process with her Support Team over the phone. She also explained that the reception in the lower ground floor was poor to non-existent and that we should see a difference once we got to a better location. We came back today to exchange additional currency. Thank you Cristina my husband and I appreciate the time and effort you took which has made our time in London easier

Thanks a lot to Arya, from the Oxford street branch helping me today.

I used this service at Dublin airport. I was waylaid by their statement that they dont charge for using their service. I was appalled to see that the rate was £1.00 equals .8805 cents. a direct reversal of what the rate should be. This is a ripoff and this company should be shown for what they are!!

AVOID. Got charged about 50 pounds for exchanging old pound notes to new. (Its free if you have UK bank account) Price was not explained before transaction despite the fact that I did ask. No receipt given. Whole interaction felt like a scam.

I never leave reviews but what a rip off company. They scam you on rates. £438 fee to get €1000. Avoid at all costs. You only find out once it shows on your bank statement and you’ve left the airport

This is a criminal organisation. They show an exchange rate that appears normal and then apply it in reverse. The result is they charge approx. £30 to get 100€. I am referring this criminal organisation to the Financial Conduct Authority.

Absolute disgrace. US dollar at 1.3 to the pound, and they offer less than 1:1 plus commission so that 150 usd comes out at over £160 ( which should result in over 200usd.) daylight robbery - exchange rates nowhere near in line with other companies on the day. Travelex charging £118 for 150 usd, for example. Customers should complain to Gatwick airport.

Hasar serves us, and he's really good

I have been traveling for many years, I have never had exchange problems with any company, but this is truly
scandalous exchange rates so low…. terribly low!!!!! This was happened in Gatwick airport in London, be careful because they are not even exposed the exchange rates they do everything quickly do not even sell account. They even managed to cheat me, unfortunately I had to change the money quickly, only realizing it after the bill, be careful do not go to these people and if you can change your money within the city in banks or even in shops in the city! it is truly a ruin for the airport of Gatwick in London, which should be the flagship of the English capital, a huge disappointment the airport should intervene the state should make its voice heard because in this way they lose customers and credibility