ChangeGroup UK Bewertungen 611

Avoid exchanging money at ChangeGroup Gatwick!

I exchanged Moroccan Dirhams here in Sept 2025 and received £155 for 1,100 MAD, which works out to 1 GBP = 7.05 MAD, when the real rate was about 12 MAD.

When challenged, they admitted they use very high margins (20%+ before profit) and “cannot come close” to normal exchange rates.

Much better to order online, use a high street bureau, or withdraw cash abroad. Airport exchange = rip-off.

Worst experience ! Worst exchange rate
100 euros for 124 pounds - Normal exchange rate at 86 pounds for 100 euros on the day ! Big rip off , I wonder why they are being let operative if such huge extortion charges are being levied ! And being advertising FREE ATM withdrawals but with even worse exchange rate . Change group is fraud

Money grubbing thieves. Gave me £100 worth of Moroccan Dirham for £200. Unscrupulous people who take advantage of unsuspecting holiday makers. Amazing Gatwick allow them to operate at all.

Don't use this company.
Rip off merchants.
Don't know how they are allowed to function.
Charge sky high rates that are unheard of!
I guess lots of people get caught out as they are not careful when going on holidays.

I used the ATM at the Stantead airport; my issue is that I did not exchange money with them. I withdrew euros directly from my Wise (TransferWise) account — funds I already held in euros. Despite this, they charged me an additional €100 for an exhange!

I have contacted ChangeGroup regarding this overcharge but have not received any response

Do not exchange money at the airport with the Change Group they charge extreme amounts above the normal exchange rate. Absolute robbers.

Quick and very helpful Kaushal

East Midlands Airport

DAYLIGHT ROBBERY

Wont answer phone, emails, instagram messengers when over charged us £100

This Company needs CLOSING DOWN

Very bad experience they have charged about 15% service charges on exchange without prior telling or mentioning in Bold

Najgorsza firma która oszukała mnie przy wymianie dolarów na funty. 20 dolarów zamienili na 6 funtów.

Beware!!! Absolute scammers. DO NOT USE.

Værste oplevelse med en ATM ejet af ChangeGroup
I Stansted Airport
ChangeGroup er helt uden samvittighed
Tager 30 % i vekselgebyr, så 300 £ ikke kostede kr 3.423,29, hvor det burde koste kr 2.595.
Aldrig hæv kontanter i ATM i Stansted Airport, de stjæler fra dig i fuld dagslys.
ChangeGroup udlader også at besvare mail mv
Svindelfirma af værste skuffe

Daylight robbery got charged £374 for £300 euros, first time in 3 decades I got cash out of one of those machines. I could kick myself for being caught but it will be the last time & I will spread the word about being seriously ripped off by their exploitative exchange rates

I wanted to give a minus review for these.
Never ever going to use these again and I will be telling everyone I know the same. They charged me £5 and gave me £20 less exchange money as they use fx.. awful company you would be mad to use them.
It is .15p to the Egyptian pound and I only received £30 in Egyptian money. I questioned them and sent receipt but they said that is right. A joke of a company use someone else

Very nice man easy transaction Kaushal at gatwick

Shocking - daylight robbery. Literally cost me 50 euro. I won’t make the same mistake again. They may “publish” their rates and give you some old blarney about how rates fluctuate day by day but this is dishonest and they should be shut down. Shame on you @Gatwick airport to allow these charlatans to operate here.

Kaushal really helped me! He was great at Gatwick airport

Rates at airport are a disgrace. £305 euro cost £305 uk pounds. That cost £40 quid more than other providers. Realised the poor rate went back to cancel transaction and get a refunds and they would not do it. Poo service and you lost a customer for life. I hate being ripped off. Is this honestly the culture this company wants to portray.

Terrible service. Will not use again. Advertised no fee Euro exchange and then under pay by nearly £16. The explanation of their “rates” is equivalent to a 20 Euro fee for every £100 you take out. Rude and unhelpful counter staff too.

I was charged £116 to receive 100 euros. I should have paid £86. The exchange rate they gave was about 30% off the actual rate.