Ubereats Bewertungen 114

Pedi al supermercado día mediante Uber Eats. El supermercado (DÍA) de calle Padilla en Barcelona unos chapuceros. Toda la fruta estaba podrida. Parece que lo hicieran a propósito. Total de los productos dañados 9€. Resolución Uber Eats 1,78€ de vuelta. Unos auténticos sinvergüenzas. No pienso pedir nunca más con su plataforma.

Worst customer service there could possibly be

Terrible company with terrible service. Monopolizing Canada. Should be ashamed of their way of conduct. If you can, choose another company.

Cette application est de l’arnaque. Une commande sur deux pose problème. Soit c’est volé, soit c’est immangeable pcke la commande a fait des loopings avant de venir soit ça met 2h pour arriver froid.
Mon dernier épisode hier, une commande a 65 euros donc 4 pizza. Le livreur a soit disant essayé de me contacter par l’application. Je n’ai jamais reçu un appel téléphonique de sa part mais il est parti avec mes pizzas. J’ai des preuves vidéo de ce que j’avance mais Uber ne veut rien entendre. Comment fait on je suis devin? L’application spam de messages pour noyer le poisson! LA MOINDRE DES CHOSES EST D’APPELER LA PERSONNE CONCERNÉE!
C’EST DE L’ARNAQUE!

Uber Eats completely discriminate against the disabled.

Here's why...

You're lucky if an Uber Eats delivery person finds your address, even though the tracking map shows a black line leading directly to where you live.

When they don't arrive, they message you in Arabic or whatever their own language is. And before you all say 'racist', I've lived abroad in a non-English speaking country. I never ONCE expected people to understand anything other than their own language.

They tell you that they have arrived, when actually they're in the car park which is 50 metres away. I don't live in the car park, but they expect you to walk out to the car park and collect the food. That's not acceptable anyway, but if you're disabled it's extremely difficult. So this is effectively discrimination and goes against The Equalities Act.

Imagine if your postman just waited outside with your mail and if you didn't go out and collect it, would just not bother delivering it.

The delivery people who come here often go to the same wrong address. So in my account I have left a note saying "DO NOT go to **** Rd." They then DO go to that road and say "It says in the instructions to go to **** Rd." No... it says "DO NOT go to **** Rd." It's because they can't read English.

If they do get to the front door of my flats, they are faced with an intercom. Simple you might think? Not to an Uber Eats delivery person. They wait outside and when you go out to them and ask why they didn't use the intercom, they say that there are no instructions on how to use the intercom.

Are these Uber Eats delivery people grown in a lab and then sent out to do deliveries never having seen or interacted with the outside world?

You finally get your food and it's cold.

You contact Uber Eats support. Another alternate form of life who have never experienced earthlings before.

You tell them what happened. They say that they can see you spoke to the delivery person and exchanged messages with them, so the delivery person followed the policy. No refund. They then condescend you by telling you that in future you need to have your phone and notifications enabled in case the delivery person needs to reach you. Wait, WHAT? You just confirmed that I communicated with the delivery person. How did I do that? Was it with two paper cups connected with a long string? No... it was because I had my phone on and used it to communicate with the lab grown delivery person.

You can't 'talk' to anyone. You just get imbecilic responses that Fisher Price AI would be embarrassed by.

This is another example of a company who have policies that are an infringement of the laws of the country. This is a disease that is spreading through so many other companies. Their policy trumps the law... and they know you've not got the time or the finances to fight it.

And that in itself discriminates against EVERYONE...

Delivery time keeps changing and food eventually arrived 40 minutes late and cold , will never use again £25 wasted don’t use them !

PESSIMO SERVIZIO. Ho ricevuto del cibo avariato e con diversi articoli mancanti. Assistenza cliente inesistente. Non mi risponde nessuno. 44 euro buttati via.

Step 1. Take 4 large pizzas from pizza store
Step 2. Call the recipient, say random meaningless words. Not in English or French, may be elf language, to act like you're trying to communicate with the buyer.
Step 3. Take the picture of the pizza boxes at a random sidewalk, send it to ubereats.
Step 4. Mark the order as delivered and take 4 large pizzas home.
Step 5. Enjoy with your friends.

Sounds crazy right? That's what happened to my order, and UberEats refused to refund 62€

If their sat nav doesn’t show them your exact position, that’s it, no delivery.

Just think how it would be if they relied less on their satnav and more on their thinking ability, like looking at the name of the street they are in, and then, logically counting the numbers up or down the street to find your property.

Worst of all, I could not find a telephone number for them to sort the problem.
As bad as they are, at least just eat provide and respond quickly, even if dishonestly to your emails.

So had it not been for the manager at our local Toby Carvery taking charge of the situation, two badly disabled people through services rendered would have gone without food.
Thank you Jen you are worth your weight in gold.

Shame we have to give even one star. Obviously these delivery companies need sorting. Right now they think they are above Uk law, and it seems they might be right. Wake up government.

Purtroppo meno di una Stella non cè, scandalosi esotro la Polizia Postale ad intervenire, rubano alla gente, fai l'ordine non ti viene consegnato, fanno a scarica barile con i ristoratori tal volta peggio di loro, vanno bannati.

Ladri di m***a restituitemi i soldi dell'ordine mai consegnato! Arriva l'ordine insieme alla notifica del pin sul cellulare, ma cliccando sulla notifica la vostra app di m***a restituiva una pagina bianca, nessun PIN. Risultato: il corriere si è rifiutato di consegnare senza pin e il vostro servizio assistenza fa finta di non capire

(Order No: A886A) Honest Burgers - Ordered food and specifically ensured there was NO CHEESE as very allergic and would make one of my guests extremely ill. Guess what on examining the burger it was covered in cheese. Notified Uber Eats and all they could do was refund the cost of that particular item and pass the buck even tho legally they are the supplier. They then sent 'standard responses'. They have not taken the seriousness of their dangerous item or offered anything to make up for my guest having to go without their meal. I'll never order food from them again. They don't know how to make a terrible situation better. They should have given a total refund at the very least!!!

Non la userò mai più , la disistallo subito, un ordine annullato nell intervallo orario in cui doveva essere in consegna... Vergogna!!!! Il pub o' merican corso san giovanni.

In data 17/04/2023 ho effettuato un ordine tramite l’app. Una volta completato l'ordine mi è arrivata una richiesta di recensione per il sevizio. Al termine della compilazione, in automatico, mi sono stati scalati 6,30 euro di mancia.
Così, oltre agli esosi costi previsti, mi sono trovato a sborsare inconsapevolmente quest'altra cifra, prelevata approfittando della mia distrazione in un momento in cui stavo rilasciando una recensione e ritenevo cessato il servizio.
Ovviamente è impossibile contattare assistenza e nelle loro condizioni contrattuali non è previsto il rimborso se la mancia viene data dopo la consegna. Truffaldini

Pessimo servizio ordinato alle 18 x le 21 alle 20.55 annullato ordine senza possibilità di comunicare con nessuno

L'ora di consegna viene spostata continuamente. Decidono autonomamente che la consegna può avvenire dopo un'ora. Non arrivano, contattati l'assistenza clienti per disdire, ti informano che in caso di disdetta prima di un'ora non vieni rimborsato. Insisti per un rimborso e dopo la scadenza improvvisamente scrivono che il rider è partito. Dopo altri trenta minuti arriva la pizza....fredda. MAI più !

Fanno schifo, danno la possibilità di cambiare pagamento sull'app ad ordine effettuato e dopo 3 settimane ancora nulla. La cosa piu ridicola è che non c'è modo di contattare l'assistenza se non con una chat dive rispondono 1/2 giorni dopo con un messaggio copia incolla sempre le solite due persone (si firmano sempre uguale) che neanche capiscono l'italiano e ti prendono per scemo chiedendo di fornire ulteriori dettagli dopo che spieghi il problema con tanto di screen. Gli auguro di fallire, sono dei truffatori

Inaffidabili serietà pari a zero
Assistenza clienti indegna
Siete dei truffatori senza dignità

Ordino con 5 gg di anticipo. Un'ora o anche meno prima dell'orario di consegna, mi arriva"Consegna non riuscita", noi eravamo tutti a casa ad attendere il citofono. Praticamente annullato senza spiegazioni, ma non e' venuto nessuno, potevano scrivere "Problemi con esecuzione dell'ordine". Solo perché apro un ticket,si scusano, la colpa e' loro e non mi prendono i soldi, quindi rispetto ad altri casi mi e' andata pure bene. Ma la disdetta e' arrivata all'ultimo e il motivo e' ignoto. Mai più.

Peccato non esista zero stelle, pessimo servizio, nessun avviso di mancata consegna però i soldi dalla carta li hanno presi subito e mai più restituiti.
Siete una truffa.