Tyreleader.co.uk Bewertungen 

Antwort von Tyreleader.co.uk

14. Apr. 2026

We’re sorry to read about this experience, especially if you received tyres in the wrong size and then felt your request wasn’t handled with the attention it deserved.

To allow our service after-sales team to check the order details (reference, tyre size ordered vs. delivered, warehouse pick/dispatch) and propose the appropriate solution, please open a ticket from your secure customer account (or via our contact form if you can’t access it). If you already have a case number, share it here and we will prioritise your request internally.

As this concerns a non-conformity on receipt, please include photos of the tyre labels (size + DOT) and the delivery label, so our agents can investigate quickly and organise the next steps in line with our return procedure.

Antwort von Tyreleader.co.uk

14. Apr. 2026

We’re sorry to read this and we fully understand how disruptive it is to be without your car for several days.

Deliveries can occasionally be delayed due to incidents or congestion on the carrier network, but you should still be able to reach us and get clear updates. If you haven’t already opened a support request via your secure customer area, please do so (or use our online contact form / live chat) and include your order number—our team will then investigate the tracking with the carrier and come back to you with a concrete solution as quickly as possible.

If a delivery ultimately cannot be completed, the case is handled by our after-sales team according to our process (after verification with the carrier).

Antwort von Tyreleader.co.uk

9. Apr. 2026

We’re sorry to read about this experience, and we understand how frustrating it is when a recommended fitting centre refuses the delivery.

Partner garages are responsible for keeping their availability and services up to date on their profile. When a garage refuses a delivery, we can usually investigate what happened with the carrier/garage and see what the best next step is (rerouting where possible, or return processing if delivery cannot be completed).

Regarding the £42 + VAT: these charges are generally linked to transport/return handling (initial shipment, return shipment and logistics). That said, we don’t want you to feel dismissed with a “nothing we can do” answer—your case needs to be reviewed with the full order and tracking details.

If you already opened an email enquiry/ticket, please reply here with the ticket number (or the order number) and we will prioritise it internally for a fast review by our service after-sales team.
If you haven’t opened a ticket yet, please do so via your secure customer area or our contact form so an agent can access the tracking and the garage details and come back to you with a proper solution.

Finally, we’re sorry about the impression left by the automated chat: complex cases are handled by human agents once a request is logged, and we’ll use your feedback to improve our communication.

Antwort von Tyreleader.co.uk

6. Apr. 2026

We’re sorry about the lack of communication and the delay this caused.

A tracking number should always work and you should normally receive email updates when the tyres are dispatched and delivered to the fitting partner. If the garage didn’t have the right information to identify the delivery, that’s an anomaly we need to investigate.

If you haven’t already, please contact our after-sales team via your secure customer area (or our contact form/live chat) with your order number, the fitting centre details and the tracking number shown on your account. Our agents will check the carrier scan history and what information was transmitted to the garage, and take the appropriate action quickly. If you already have an open ticket, share the ticket number here and we’ll prioritise it internally.

Antwort von Tyreleader.co.uk

2. Apr. 2026

We’re sorry to read about this experience, and we understand how frustrating it is to discover at the fitting appointment that the tyres were marked “DEMO”, especially if this wasn’t disclosed at the time of purchase.

For clarity: if tyres are DEMO or have a DOT over 36 months, this must be clearly indicated on the product page. If it was not indicated in your case, this is probably an error on our side, and our service team will need to verify the information (including your photos) and propose the appropriate solution.

As you’ve already raised a formal complaint, we won’t ask you to open a new one. If you can share your order number and/or ticket reference (here or via your customer account), we will prioritize your case internally so it can be reviewed and handled as quickly as possible by our after-sales team.

We also regret that you received a generic reply—your feedback is taken seriously and helps us improve how urgent cases are handled.

Antwort von Tyreleader.co.uk

2. Apr. 2026

We’re sorry to read about your experience with the tyre warranty claim.

So we can look into the refusal and check whether the assessment was appropriate (and not a generic reply), could you please open a ticket via your secure customer account on tyreleader.co.uk (Contact / After-sales)? Our after-sales team will review the warranty conditions, the evidence provided, and the reason given for the decision.

If you already have a ticket number, share it here and we’ll prioritize your request internally for a quicker review.