Problems with non-English Keyboard - Poor Customer Service
I use an Italian keyboard, as I regularly write in Italian, and chose Typiq because it claims to support the Italian layout. I found that the on-screen Italian keyboard was correctly shown. However, when the course reaches the right little finger, Typiq asked me to type ';' at the key which, on an Italian keyboard, is 'ò'. To type ';' on my physical Italian keyboard I have to press Shift + ',', so Typiq was teaching me the wrong key. The exercise should have asked for 'ò' at that position. I imagine that there would be the same problem with the other keys, which differ from an English layout, but was not able to get that far. I emailed Typiq Support to raise the issue, and did not even receive an acknowledgement. As the App is of no use to me, I have emailed Typiq Support again to request a refund. Once again, I have I have not even received an acknowledgement. I was surprised, therefore, to receive an email today from Typiq Support, not responding to either email, but requesting a review! I have given the App two stars instead of one, because I think that it could be good if the non-English keyboard bug were resolved and Support were to reply to emails. In such a case, I would certainly use it again, and probably be able to give a much better review.
Antwort von Typiq-App
Hi William,
You were right, and I'm sorry. Typiq's position drills were built on US key positions, so on the Italian layout the course asked for ";" on the key where your keyboard has "ò". The on-screen keyboard showed the right layout, but the exercises didn't follow it. The same thing affected Spanish, Portuguese, German, French, Swedish, Danish, Norwegian and Greek keyboards.
It's fixed: the drills now ask for the character that is actually on each key, on every layout we support. The fix is in the next desktop update.
The part I regret most is the silence. A technical issue with our support inbox meant your emails arrived but were never forwarded to us, so they went unanswered. I'm very sorry about that. It's fixed now: every message to support comes straight to me. I've replied to you by email and your refund has been processed in full.
Thank you for describing the problem so clearly. It made the fix straightforward.
Alex, Typiq
