Purchased a dress that arrived with a mark on it. When I originally ordered the dress I was informed there was no stock and I wouldn’t be receiving it until end of July. It arrived end of June, a full... Mehr ansehen
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Das sagen Bewerter
Best experience when purchasing bridesmaid dresses before, during and after! The notification feature worked like a treat+ chat feature to get an update & ask detailed questions. Fast postage even wit... Mehr ansehen
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I really wanted to like this brand, however found the sizing, colour not right and their return policy, only a store credit, no free returns as well! umm ladies its an online business, get with the pr... Mehr ansehen
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Been 3 weeks and still waiting for dress to be shipped. Purchased last year on 26 Dec and still waiting for our dresses to be shipped. Have purchased from multiple other Australian boutiques during Bo... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Twosisters The Label is an Australian based fashion brand with a global soul. What started from humble beginnings for sisters Ruby and Pauline, has now become one of Australia’s fastest growing labels. From their mum’s garage, to their Adelaide-based office, the Twosisters family has grown to a team of 20 people. The mission of the company remaining the same; to make all who wear the label feel beautiful and powerful. With a desire to provide gorgeous occasion wear without the exuberant price tag, Twosisters places quality fabrics and cuts at the forefront of all design. Timeless, whimsical and beautiful, each item is made to be worn again and again…and again. Extending the feel-good ethos to the production side of the business, each piece is designed in-house, with all samples ethically produced by factories overseas. This process is backed by twice-yearly factory audits (covid permitting) which ensure workers are being paid fairly and are working in safe, comfortable environments. What’s next you ask? To the stars, dressed in Twosisters The Label of course.
Kontaktinformationen
9 Maple Avenue (by appointment only), 5035, Forestville, Australien
- 0420 776 002
- sales@twosistersthelabel.com
- twosistersthelabel.com
2.4
Mangelhaft
312 Bewertungen
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Das haben sich andere Leute angesehen
Too bad I can’t give it 0 starts
Too bad I can’t give it 0 starts. Return policy is theft. Plus took months to even see any return. First time customer and nothing but regret. DO NOT ORDER FROM HERE!
24. Juni 2022
Bewertung ohne vorherige Einladung
My daughter’s 18th celebration
We received our dresses yesterday and we all absolutely love and adore them, and they all fitted perfectly which was such an amazing relief. We can't tell you how much we appreciate everything and the brilliant & friendly service, the extremely fast shipping and delivery of the dresses was remarkable, the quality of the dresses were breathtaking, and the price value is unbelievable. We will definitely be returning and using your company for every single special occasion in the future and wouldn't hesitate to recommend you to anyone.
28. Januar 2022
Bewertung ohne vorherige Einladung
Antwort von Twosisters The Label
Thank you so much for your kind words! As we know how hard it can be to shop online we provide as much information as we can about our garments, the materials used, how much stretch they have, the length measurements etc. We also have a comprehensive size guide that is always properly adhered too! Additionally, our sales team are always happy to assist further. We are so truely glad to hear that everything fit perfectly and the quality is as we advertise! We look forward to having you shop with us again in the future. 🥰💘
Quick prompt and beautiful dress
This dress was purchased for my baby shower and with how stretchy it is it will fit my growing bump, it's thick and not see through, made with such quality.
The service to receive confirmations of purchase, tracking and even the dres itself. Cannot fault. Thank you
28. Januar 2022
Bewertung ohne vorherige Einladung
Antwort von Twosisters The Label
We are so glad to hear one of our bump friendly styles was suitable for you! We understand how tricky shopping for dresses with a bump can be! You are most welcome and we hope you get lots of wear out of your dress 💘👗
Great experience every time
Great experience every time. I have several dresses from Two Sisters the Label and love all of them. True to size, quality dresses and arrive within a week (I’m nz based).
I’ve returned one because I didn’t like how it looked on me and the process was really easy, credit applied to my account straight away.
Highly recommend!
28. Januar 2022
Bewertung ohne vorherige Einladung
Antwort von Twosisters The Label
As a small South Australian business, your kind words truly mean so much to us and we hope you enjoy shopping with us again in the future 🥰💖
Beautiful, amazing quality
I wore this dress for my engagement party and absolutely loved it. The sizing was accurate, the quality was amazing. The tan coloured material under the lace was a little darker than I had expected but it was still nice. Due to the backless design and having a bigger bust I had to strategically tape my boobies into place but it worked out well. Overall loved the dress.
17. Januar 2022
Bewertung ohne vorherige Einladung
Antwort von Twosisters The Label
We are so glad to hear that our dress was perfect for your engagement! 😍 For next time, a lot of our staff/customers champion sticky bras for our backless styles! If you have any questions regarding styles or tips and tricks, please contact our sales team at sales@twosistersthelabel.com 🌺
Faulty, Bad Quality
Note: Two Sisters did not post this review on their website even though it was submitted. When asked, they said they did not post reviews they found irrelevant.
Brienne Dress in Navy
I purchased this dress for a very special occasion quite a few weeks in advance, I tried it on and ot fit very nicely. Unfortunately, when I put it on the day I was to wear it, I noticed lots of holes appearing all over the dress. As I was on my way out the door with no other dress to wear, and the holes were only on the outer layer (the lining was intact), I had no choice but to wear it. It was a bit embarrassing, and disappointing considering the cost.
The policy is that once the dress has been worn they do not offer refunds, so I was only able to get $23 back for repairs.
As it appears the dress is faulty with loose stitching for the stretchy material, this will not be enough to cover the cost of current and future repairs.
I would recommend moving around in the dress when you try it on, so that you can be sure you don’t have the same fault and can hopefully return it.
11. Januar 2022
Bewertung ohne vorherige Einladung
Antwort von Twosisters The Label
Hi Laura,
Thank you for your feedback! We are genuinely sorry that your dress experienced issues with the stitching as expressed in our email correspondence. However as this garment was worn and we were not informed of any faults prior, the only compensation that could be offered was the 15% refund that has since been issued back to your original payment method. We can understand how upsetting this must be as it was a garment purchased for a specific occasion, unfortunately however as you have worn this garment we can no longer offer a replacement or a refund as we cannot be sure of the manner in which this garment was treated while in your possession. As there are no longer any tags on the dress we are unable to be sure that this was a manufacturing fault that caused the loose stitching.
We never like to have our customers disappointed, for this reason we have clear policies in place that we adhere to at all times so that both the company and the customers are aware of the transaction they are entering into. All faults need to be declared to us within 14 days of when the garment has arrived, we will then assist in finding a solution that ensures the customer is left satisfied with their time shopping with us. However we do know that sometimes faults are not prevalent until they have been properly put on for the event itself, in circumstances such as this if the customer chooses to proceed with wearing the dress we offer the 15% refund as a standard reimbursement for mending fees, as such this was the most we could offer to compensate you with as this is the same amount issued to all other customers who have experienced such an issue.
Clothing is Top Quality
Clothing is top quality. Postage is extremely fast. This is my 3rd purchase and I will be buying more. Amazing company.
6. Januar 2022
Bewertung ohne vorherige Einladung
Antwort von Twosisters The Label
Thank you so much for your kind words! As a small South Australian business, your feedback truly means the world to us and we hope you enjoy all of your future orders with us 🥰💖
Love love LOVE your label!!!!
Love love LOVE your label!!!!
I purchased a dress (Celine set) which was fantastic quality and exceeded my expectations. Thank you!!
29. Dezember 2021
Bewertung ohne vorherige Einladung
Antwort von Twosisters The Label
Yay! How stunning is the Celine set?!? We hope you get lots of wear out of your order! 😊💘
Lovely service, beautiful outfits!
I purchased the Zia set (red), Donna Jumpsuit (burgundy), and the Khaleesi dress (mulberry). All three were beautiful (quality, colour etc) and the customer service was fantastic. They were very helpful in making sure I received the right sizes. The Zia Set is also such a cute little two-piece that I wore it for Xmas :)
26. Dezember 2021
Bewertung ohne vorherige Einladung
Antwort von Twosisters The Label
We are so thrilled to hear that we were able to assist you in finding the perfect sizes and you were happy with your order! Please don't hesitate to contact us again in the future should you need any more assistance from our sales team! 😍💘
Comfortable and elegant
Comfortable and elegant
Loved the feel of the dress and the design. Very easy to slip on and size was a perfect fit! ( size 10) will definitely purchase another dress for an occasion again!
15. Dezember 2021
Bewertung ohne vorherige Einladung
Antwort von Twosisters The Label
We are so glad to hear that you are happy with your purchase from us and we hope you get lots of wear out of your dress!! 🤩
Everything you can ask for when buying online.
Best experience when purchasing bridesmaid dresses before, during and after! The notification feature worked like a treat+ chat feature to get an update & ask detailed questions. Fast postage even with COVID. Dress quality was fantastic, true to size Goddess dress( 8,10,12,14,16,20). Staff were quick to respond, even went above and beyond for a last min change. Best company to deal with especially for multi dresses like for a wedding party. Helpful, friendly and professional. Thank you Team, will buy again!
14. Dezember 2021
Bewertung ohne vorherige Einladung
Antwort von Twosisters The Label
Hi Lara! Thank you so much for your kind words and it was our pleasure to assist you with getting the perfect bridesmaids dresses! 💘 If you ever requre assistance again in the future, our customer service team would be more than happy to help! 🥰
Always the best choice to choose
Always wear twosister on my special days, last year wore on my wedding day, this year had it on my anniversary. Beautiful style and always fit me perfectly, never dissapointed. Like to support local brand.
10. Dezember 2021
Bewertung ohne vorherige Einladung
Antwort von Twosisters The Label
Thank you so much for your kind words and we are so glad to hear you enjoyed your purchases from us!! As a small South Australian business this truly means a lot 🥰
Stunning dresses
I have the Elysian and Khaleesi dresses. Both dresses are great quality, a perfect fit and really flattering.
3. Dezember 2021
Bewertung ohne vorherige Einladung
Antwort von Twosisters The Label
We are so happy to hear you love your dresses!!! We hope you find many occasions to wear them too!! 🧡
Beautiful clothing
Beautiful clothing, well packaged, delivered in record time.
Would definitely buy again from TwoSisters
30. November 2021
Bewertung ohne vorherige Einladung
Antwort von Twosisters The Label
We can't wait to have you as a repeat customer!! Hopefully you keep finding amazing dresses to fill your wardrobe with!!
100% great service
100% great service - from ease of purchase, delivery, to the dresses purchased - all I can say is AMAZING
24. November 2021
Bewertung ohne vorherige Einladung
Antwort von Twosisters The Label
Thank you so much! We are so happy you had an amazing experience with us!!
Excellent brand for beautiful dresses and clothes
Great experience buying 2 evening dresses from Twosisters The Label! The online ordering process was quite simple and easy. They had an easy to understand and fairly accurate sizing guide for their outfits. I particularly liked how they gave the exact dimensions of both the model and the dress they were wearing. It definitely helped to pick the correct size. The dresses arrived within 3 days (very impressive for the sluggishness of the current postal system) and was super impressed with how easy they made it to return an order if it didn't fit right. Luckily both dresses fit perfectly and I love them! The dresses themselves are pretty good quality. The material feels really good and everything is stitched at a high quality. They also have a great range of different outfits that suit all age and body shape ranges. Will definitely be heading back to Twosisters The Label for future event dresses!
23. November 2021
Bewertung ohne vorherige Einladung
Antwort von Twosisters The Label
We are so happy you had such an easy time navigating our website and that you found all the information useful when choosing a size!! 🧡 We can't wait to dress you for more occasions!!
High quality gorgeous clothing
Every time I purchase something from Two Sisters it arrives in a relatively short time period. All of the clothes I have bought are of very good quality and are just gorgeous. If you are looking for high quality looking clothes which fit great, definitely try something from this store
19. November 2021
Bewertung ohne vorherige Einladung
First time order - everything perfect!
I ordered a size 8 and it is a perfect but snug fit. I would describe myself as a size 9 so have to buy either an 8 or a 10 which can be a problem when ordering online. I am 167cm tall, bust 86 cm, waist 70cm and hips 86cm. If you are any bigger in the bust or hips then you will need a size 10. The fabric and sewing quality are amazing and easily on par with dresses that I have paid up to $400 for. I found the sizing info for the pictured model really helpful and the website functionality and filters work well. Super fast delivery another bonus. I will definitely be ordering again from Two Sisters and will post a pic in the new year (this is my NYE party dress).
19. November 2021
Bewertung ohne vorherige Einladung
Amazing outfit!
I’m so pleased with the Celine set I ordered!
Great quality and a great price too. The size was perfect and the colour is gorgeous.
It arrived in good time and I’ll definitely be buying again.
18. November 2021
Bewertung ohne vorherige Einladung
Buyer beware! Shocking return policy for online store. Sizing way out!
I really wanted to like this brand, however found the sizing, colour not right and their return policy, only a store credit, no free returns as well! umm ladies its an online business, get with the program! Limited extended sizing too, so if you are a 16 or more dont buy, styles not appropriate for these sizes and limited.(so a store credit wont help!) Definitely don't recommend on these points. Very disappointing. Their long winded, templated reply did not address my concerns at all. Lodged with ACCC as I see others have concerns with their return policy also.
15. November 2021
Bewertung ohne vorherige Einladung
Antwort von Twosisters The Label
Hi Sheree,
We are profusely sorry to hear that your set was not the perfect fit for you! We do try our best by providing all the information that customers may need before purchasing in regards to fit of our garments through our sizing guide, the description of the material used and additional measurements! We also display reviews from other customers so that a first hand idea of how the dress fits will be available, however we do not encourage customers to base their sizing choices from these, the best way to find the perfect fit is always to follow the sizing guide that is available on our website! We are aware that all this additional information is not always enough to ensure that customers end up with the perfect dress, for this reason we offer store credits for all returns back to our warehouse, these credits have no minimum spend and no expiry date! As we always adhere to our policies and procedures we ensure that they are available for customers to see on multiple areas of our website before purchasing. Our returns policy can be located at the bottom of every webpage, on the dropdown menu, next to each description of each dress and on the back of the invoice that is sent with all orders. We apologise if you did not see this prior to your purchase, however it is stated very clearly in the first line of our returns policy that we will only accept garments back for credit. In this policy it is also stated that returns will be at the expense of the customer. As a small business we do our best to subsidise the shipping costs for customer orders, we offer free standard shipping for all orders over $50 and free express for orders over $100, however we do not currently have the capability to offer free returns. We do however offer return shipping at a subsidised rate if using one of our returns labels, this was relayed to you in our earlier response to your email.
In regards to the email that was sent to us, we responded to you within 24 hours from when it was sent, as we are not open over the weekend all emails are read and responded to on Monday. We are sorry if our response was not what you wanted to hear, however we must abide our policies and procedures at all time to remain fair to every single customer who shops with us and abides our policies.
*** Edit response below ***
In response to the edit of your review. We do try our best as a small business to represent beautiful women of all sizes across our styles as often as we possibly can! We understand the importance of the representation of all sizes as a brand and we obviously want all of our beautiful customers to feel included and appreciated. For this reason, in recent years we increased our size range up to size 20 and often these are the first sizes to sell out as they are incredibly popular! This does mean that there is not always availability for all sizes, however, we are always happy to let customers know when a re-stock will be coming in or assist in finding a stockist that may still have the dress for sale! We pride ourselves on our inclusivity and our ability to create dresses that are flattering and comfortable for a broad range of body types, We hope you do find something you love from our brand and if at any time you would like further measurements or images please let us know. We are always happy to provide these to ensure our customers receive a dress that is perfect for them! We also have styles that offer a lot of stretch that customers often size down in! If you find any styles that you like and have any questions regarding sizing our customer service staff are always happy to assist!
We would love to assist you in finding a dress that you would love! Please email us at sales@twosistersthelabel.com our team will be more than happy to give as much additional information as you would like!
Additionally, the policy's we have in place are perfectly legal and would not be in place if that was not the case. We of course will cooperate with ACCC should they instruct that our policies do not comply with the law and will rectify the situation how they deem fit.
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