Purchased a dress that arrived with a mark on it. When I originally ordered the dress I was informed there was no stock and I wouldn’t be receiving it until end of July. It arrived end of June, a full... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Purchased a dress that arrived with a mark on it. When I originally ordered the dress I was informed there was no stock and I wouldn’t be receiving it until end of July. It arrived end of June, a full... Mehr ansehen
Unternehmen hat geantwortet
Best experience when purchasing bridesmaid dresses before, during and after! The notification feature worked like a treat+ chat feature to get an update & ask detailed questions. Fast postage even wit... Mehr ansehen
Unternehmen hat geantwortet
I really wanted to like this brand, however found the sizing, colour not right and their return policy, only a store credit, no free returns as well! umm ladies its an online business, get with the pr... Mehr ansehen
Unternehmen hat geantwortet
Been 3 weeks and still waiting for dress to be shipped. Purchased last year on 26 Dec and still waiting for our dresses to be shipped. Have purchased from multiple other Australian boutiques during Bo... Mehr ansehen
Unternehmen hat geantwortet
Twosisters The Label is an Australian based fashion brand with a global soul. What started from humble beginnings for sisters Ruby and Pauline, has now become one of Australia’s fastest growing labels. From their mum’s garage, to their Adelaide-based office, the Twosisters family has grown to a team of 20 people. The mission of the company remaining the same; to make all who wear the label feel beautiful and powerful. With a desire to provide gorgeous occasion wear without the exuberant price tag, Twosisters places quality fabrics and cuts at the forefront of all design. Timeless, whimsical and beautiful, each item is made to be worn again and again…and again. Extending the feel-good ethos to the production side of the business, each piece is designed in-house, with all samples ethically produced by factories overseas. This process is backed by twice-yearly factory audits (covid permitting) which ensure workers are being paid fairly and are working in safe, comfortable environments. What’s next you ask? To the stars, dressed in Twosisters The Label of course.
9 Maple Avenue (by appointment only), 5035, Forestville, Australien
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
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Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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The dress is gorgeous and the fit is flattering, I loved it !
This dress exceeded my expectations! I needed a nice dress to wear for my cousin’s wedding and this is perfect without being too pricey. It is well made, fitted perfectly, and gorgeous! I feel so good wearing this dress. I highly recommend!
Terrible customer service terrible return policy.
Size guide is inaccurate, I ordered an 8 but measured closer to a 10 using the size guide however when the dress arrived the 8 was too big.
The dress also had a synthetic lining which I was not expected and which was not articulated in the description.
My only option was to return the dress paying for shipping and to exchange for something else online. This is totally unacceptable when I was not properly informed of what I was purchasing and the size guide is inaccurate.
Furthermore the quality is not great for the price, don’t bother shopping here unless you want to make a contribution to the local charity bin. Far nicer clothing on other online and physical stores. I have learnt a valuable lesson and luckily it has only cost me $130.
I have reported this brand to ACC as they need to be offering refunds to customers who are unhappy with their purchase.

Antwort von Twosisters The Label
This dress is absolutely beautiful on, perfect for a special event or occasion as it's the perfect blend of elegant, feminine with beautiful lace and also has the sexy look so its a great buy.Comfortable material good fit reflected actual sizes, it does cut a tad high which is visible through the lace but still appropriate.Love the clothing and the service from the Team highly regard this company as they tick all the boxes that a customer wants.
I love their clothes. They fit so well, are well priced and excellent quality.
Customer service is a 10/10 and the dresses arrive so quickly.
Absolutely loved the dress and it arrived so quickly!
Quick delivers and amazing product!
The dress I chose is for my engagement and it makes me feel so special
I ordered a dress an shirt an now have done a tired order I keep coming back for more I love all my orders so far you guys do amazing Quality garments an the best thing about it all was the postage time is amazing I struggle to find anywhere online that has good shipping especially in WA I was worried about it not getting to me in time for my birthday but to my surprise it was hear in a few days you guys are amazing
Two sisters have some beautiful items and are of a quality standard. They are extremely easy and reliable to deal with. I Will definitely be purchasing from them again and highly recommend others to purchase from them also :)
Purchased a dress for my booked plans today even ordered express for it to come in time. Which It did but it arrived yesterday and instead of the size 8 I ordered I was sent a size 6. Super disappointing since I paid express for it to come in time and could have went with a different company but instead they sent me the wrong size. Their response was a refund OR the correct size sent out. So for me having to rebook my plans they only offered me one or the other when it was their fault which is such a low standard of customer service. I was made to take the parcel back to Australia post (taking time out of my day with two kids I shouldn’t of had to) to return it and was made to pay a extra $1.90 out of pocket. Would have gladly accepted the new dress to be sent out returned this one and got the refund and not posted this feedback but this company seems to care more about money than accepting they messed up and taking no accountability for the negligence instead making me the customer fall short.
Currently awaiting refund and the extra $1.90
To the company - don’t bother replying with a sob story I gave you my offer to rectify this you chose not to.

Antwort von Twosisters The Label
This dress is simply stunning, it is very flattering and comfortable to wear. The fabric is high quality and has a nice amount of stretch in it. I have bought it to wear to my daughters wedding in October, and I know I will wear it again afterwards!
I had looked at this brand for a long time, but was hesitant to buy (I am not that young anymore), after this purchase I know I can buy again with confidence.
I purchased this Brienne dress in white from Twosisters The Label, which was beautiful as a product/ material and also looked amazing when i wore it on my graduation day. It was a last minute purchase as only few days were left, but the team here were so helpful to send it to me in time. According to size chart in the website I should have purchased size 18 but as the material was stretching so I ordered size 16 which truned out to be perfect fit for me. I loved the fit and the material, also the design. Will be purchasing again 😊🙏♥️
This was my first brave online shopping in regards to fashion for myself in a very long time! ( I’ve had some failures in previous years)
My parcel arrived in great time and I nervously opened it … straight away I could feel the heavy quality material I was hoping for. I took a deep breath and put the first of the two dresses on …. Taaadaaa it’s fabulous!! The quality and sizing was beautiful and I felt such a sense of relief. I popped the second and my favourite dress on again I’m totally happy with the quality, make ,material and sizing of the dress !!! I’ve been shopping in stores for months for an outfit for this VERY important event but I just couldn’t find the one. Today however with Twosisters the label and their amazing sale I’m twice as satisfied.
Grateful to know Twosisters The Label on the website when I was looking for a piece of decent formal dress for my graduation (: First of all I love the design and cutting of the dresses. The size chart and the description for each dress has been helpful! I especially love the prompt and helpful replies from the customer service team(: They really made me feel welcomed as a customer(: Thanks and I am looking forward to more of your new and elegant designs(:
My order arrived in good time, I was really excited to get a new outfit but unfortunately the fit was horrible. I'm normally a 12-14 but I am 5'10' and curvy. I compared measurements to the size guide and had to size up. Even after sizing up, the items that I received didn't fit me. They looked ridiculous. And per the returns policy only offer store credit, which just irritates me because if you try something in a shop, you are not forced to pay for it anyway, you just don't buy it. I don't like being forced into buying something else just for the sake of using up a credit. I wanted the particular item I ordered but the fit wasn't right and now I'm out $150 with nothing to wear to the event I originally ordered the outfit for. And I'm not in a position to just spend more money. So I am telling anyone who will listen to read the returns policy before you buy. Because otherwise you are just throwing money away.

Antwort von Twosisters The Label
This is the 3rd product I have purchased from this business now and I must say I love this company such great quality clothing extremely helpful,friendly and efficient service every time..
Just love doing business with you..
Keep up the great work 👍👍
A beautiful dress that came exceptionally quickly. Can't wait to wear it for my special occasion.
I absolutely love Twosisters The Label, if I want high quality beautiful clothes this is where I go! I have bought two beautiful dresses and recently just purchased a knit jumper that I adore. Nicole was an absolute gem from Customer Service and helped me with my order! Thank you!!
This dress is absolutely stunning! The quality of the fabrics used is incredibly high and the dress sizing is accurate to the sizing guide listed on the website. Will definitely be purchasing from Twosisters again!
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