You have taken £420 from my daughter for finding her trust fund in February, even though she received her money the December before. We always knew where her money was. I have only just found out t... Mehr ansehen
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Das sagen Bewerter
Wow I can't begin to explain how quickly and professionally my phone calls was handled. There is a specific person I would like to mention being Megan I cannot describe how friendly and welcoming she... Mehr ansehen
Megan was amazing help with me trying to find my trust fund she spoke me expertly threw each step for me to find it and I couldn’t have asked for better help. She helped make something that could of b... Mehr ansehen
Megan was so helpful and kind. My daughter had mistakenly thought she had two child trust funds, one set up by mum and dad and the other by the government. She had already withdrawn her funds last y... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Welcome to Turner Lewis Limited. For nearly 5 years, we have been dedicated to one clear mission: helping young adults across the UK successfully locate and access their 'lost' Child Trust Funds (CTFs). We understand that with over 50 different providers and changes over the years, finding out where your fund is held can be a confusing and time-consuming process. Our dedicated team of specialists is here to manage the entire administrative journey for you, taking the stress and guesswork out of the search. We liaise directly with HM Revenue & Customs (HMRC) and all potential CTF providers on your behalf to identify where your money is and guide you on the next steps to access it. Our Commitment to Transparency We believe in being completely upfront about our service and our fees. A Paid, Optional Service: It is important to know that you can search for your Child Trust Fund for free by contacting HMRC directly. Our service is an optional alternative for those who prefer a fully managed process with dedicated support from our experienced team. Our 'No Win, No Fee' Promise: We operate on a 'No Win, No Fee' basis. This means you will only ever be charged for our service if we successfully locate your fund. If we cannot find it, you do not pay anything. Clear Fee Structure: Our fee is a percentage of the total funds located, plus VAT. All charges are clearly detailed in our Terms and Conditions, which every client must read and agree to via a digital signature before we commence any work. There are no hidden costs or surprises. Our goal is to provide an efficient, helpful, and transparent service that simplifies the process and gives you peace of mind. If you have any questions, please do not hesitate to get in touch.
Kontaktinformationen
68 Bury New Road, Prestwich, M25 9JY, Manchester, Vereinigtes Königreich
- 0161 388 8698
- ctf@turnerlewis.co.uk
- turnerlewis.co.uk
4.3
Hervorragend
355 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 85 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Excellent
Megan was really sweet and helpful, really turned a difficult experience into a positive one. Thank you Megan!
18. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Turner Lewis Limited
Thank you for your excellent review, Sharne. We are so pleased to hear that Megan was sweet and helpful, and that she was able to turn a difficult experience into a positive one for you. We will be sure to pass on your thanks to her.
I spoke to someone called Megan on the…
I spoke to someone called Megan on the phone was so nice about my payment and was really helpful and the tone of she used was very friendly would definitely get megan talking to more people over the phone great manners and well spoken
17. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Turner Lewis Limited
Thank you for the wonderful feedback, Luke. It's fantastic to hear that Megan was so nice and helpful on the phone, and that you appreciated her friendly tone, great manners, and how well-spoken she was. We will certainly share your high praise with her.
samuel helped me get everything sorted…
samuel helped me get everything sorted i needed!! such a lovely person to talk to over the phone to get it sorted, he got my problem done in less than 10 minutes.
thank you again
17. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Turner Lewis Limited
Thank you for taking the time to leave a review, Katie. We're thrilled that Samuel helped get everything sorted for you so quickly and that you found him to be a lovely person to talk to. We will pass on your thanks to him.
great experience
great experience, great customer service
15. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Turner Lewis Limited
Thank you for your 5-star review.
We're so pleased to hear you had a great experience and received great customer service. We really appreciate the feedback.
The staff were amazing especially Megan…
The staff were amazing especially Megan who made the whole process really easy and was really patient with me
14. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Turner Lewis Limited
Thank you so much for the 5-star review, Arran. We're delighted to hear that our staff, and especially Megan, made the process easy and were patient with you. We will be sure to pass your kind words on to her.
Megan was so helpful and kind
Megan was so helpful and kind. My daughter had mistakenly thought she had two child trust funds, one set up by mum and dad and the other by the government. She had already withdrawn her funds last year. We received an invoice for services. I called anticipating a struggle to explain what had happened. Megan was great, happy to listen to what had happened, empathic and helpful. After emailing proof that the fund was zero she emailed both myself and my daughter to say the case was closed and the invoice voided. Megan is a credit to your company
11. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Turner Lewis Limited
Thank you for taking the time to share such a detailed and thoughtful review, Penny. We understand the confusion that can sometimes arise, and we are so pleased that Megan was empathic, helpful, and able to resolve the case for you and your daughter. We agree that she is a credit to our company and will ensure she sees your lovely feedback.
Megan helped me understand and clarify…
Megan helped me understand and clarify everything with the case and made it very clear what to do next, would definitely recommend to go to turner Lewis for these sort of situations
9. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Turner Lewis Limited
Thank you for your fantastic review and the recommendation, Harvey. It's great to hear that Megan helped you understand the situation and made it very clear what to do next. Providing that clarity is exactly what we aim for, and we really appreciate you sharing your experience.
Megan Hudd very helpful and inviting
Megan Hudd very helpful and inviting
11. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Turner Lewis Limited
Thank you for your 5-star review, Leo.
We're so pleased to hear that you found Megan Hudd to be very helpful and inviting. We will be sure to pass your kind words on to her.
Doesn’t listen to you and still wants to scam you
It’s still not legally your money. You hid your fee in terms and conditions. You have not made it clear at all. You have changed countless amounts of details on your website since people started speaking up about it. Look it up online yourself, no one is legally allowed access to those funds apart from the child. That includes you. Especially because you did not complete the service as I have not received the money and therefore can cancel. You are telling me I can’t cancel because this process is completed yet it’s not. You have not located anything. The government has done that for me so I know y’all lying.
Edit: I have already contacted you multiple times about this because you asked to review my case. Yet you’re still not listening. You have put massive amounts of pressure on me and my family. What’s the point of your service if you say you locate a child trust fund but there’s no money being received for me? Where’s the proof of your findings? So you think it’s okay to do this to similar families like mine who are struggling for money and out of work? I have a young child I have to take care of and I have explained all this when I contacted you recently to which you have not even bothered to respond to but are happy to respond here to make your company look better. Hence why I’m still arguing this on here. Because you do NOT care about people.
10. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Turner Lewis Limited
Hello, thank you for updating your review. We are sorry to hear of your ongoing distress and that you feel we have not responded to you adequately.
We are very concerned by your comment that you have tried to contact us directly without a satisfactory response. Resolving customer issues is a priority, and we strongly encourage you to email us again at our dedicated address, ctf@turnerlewis.co.uk, referencing this review. This will allow us to locate your specific case file and ensure it is reviewed by a manager.
Regarding your request for 'proof of our findings,' the proof of our successful location service is the official letter sent by HMRC directly to you, which confirms the name of the financial institution holding your Child Trust Fund.
The service you signed a contract for is this location work. Our fee is for the successful completion of this service, as detailed in the terms you accepted before we began. We do not take any money from the fund itself; the provider pays it directly to you. We understand this is a frustrating situation, especially given the personal circumstances you have mentioned.
A public forum is not suitable for resolving the specific details of your account. Please contact us directly so we can find a resolution for you.
Samuel is really helpful and takes time…
Samuel is really helpful and takes time to explain everything and is very patient. Great service
10. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Turner Lewis Limited
Thank you for leaving such a fantastic review.
We are so happy to hear that you had a great experience with us. Patience and taking the time to explain things clearly are exactly what we aim for, so we're thrilled you received that level of service from Samuel.
We will be sure to pass your wonderful feedback on to him; he will be delighted to hear it.
Please don’t be tricked by this…
Please don’t be tricked by this company. Saw on tik tok looked promising but they asking for £300+ out of child trust fund. Your child trust fund is legally yours! It literally says that online. Do not pay anyone, you can do it for free on gov uk. Avoid this company please.
8. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Turner Lewis Limited
Hello, thank you for sharing your perspective.
You are absolutely right – your Child Trust Fund is legally yours, and there is a fantastic free service available to locate it on the gov.uk website, which we encourage people to consider.
We aim to be very clear that our role is to provide an optional, paid-for service for those who would prefer assistance with the process. Our team handles the administrative work, from corresponding with the UK's many CTF providers to completing the necessary paperwork on our clients' behalf. Our fee is for managing this entire process.
All our costs and the nature of our service are detailed in the terms and conditions that every client reviews and signs before we proceed.
We appreciate you raising this point, as it's important for people to know all their options.
Kind regards,
The Turner Lewis Team
The fella on the phone- Samual was…
The fella on the phone- Samual was great help the whole way through, made everything easy to understand, very polite 👍
1. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Turner Lewis Limited
Thank you for the 5-star review! We're so glad Samuel could help and provide you with excellent, polite service. We'll be sure to pass on your praise.
Best regards,
The Team at Turner Lewis
Very nice person to speak to and…
Very nice person to speak to and greeted me well
1. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Turner Lewis Limited
Thank you for your 5-star review, Kk Blackbird. We're so glad you found our team to be very nice to speak to and that you were greeted well. We appreciate you sharing your feedback.
My experience was amazing
My experience was amazing, very understanding and helpful due to my situation. Couldn’t think of anyone better. I spoke to megan and she was amazing with helping me
30. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Turner Lewis Limited
Thank you for your amazing review, Grace. We're thrilled to hear that Megan was very understanding and helpful with your situation. Feedback like "Couldn't think of anyone better" means a great deal to our team, and we will certainly share your praise with her.
Terrible company SCAM AWARE
Terrible Company wouldn't even go that far and call them a company if I am honest they entice young people to claim there ctf not stating clearly that they charge for the service. I didn’t even have a call or meeting and I had received a letter saying I owe £420 I will not be paying this fee it is ridiculous that they even charge for this service when you can go on government website and claim it for free. I had located my trust fund by myself and then received the letter saying I owe them money out of it because they had located it.
24. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Turner Lewis Limited
Good Morning James,
Thank you for your message.
You have received an invoice due to you instructing our service to locate your child trust fund.
If you would like us to send you a copy of your signed terms and conditions please let us know however, you also have a copy from when you signed up.
As you are aware we acted on your behalf and confirmed the provider of your child trust fund, details of which were sent to both yourself and Turner Lewis.
If you would like to discuss this further please call our office or contact us at ctf@turnerlewis.co.uk
Thank you,
Turner Lewis
Emma was great help and lovely
Emma was great help and lovely! Thanks so much.
19. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Turner Lewis Limited
Thank you for your 5-star review, Ella. We are so glad to hear that Emma was a great help and lovely to speak with. We will be sure to pass your thanks on to her.
Emma was grate on the call explain…
Emma was grate on the call explain what was the right decision to make
18. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Turner Lewis Limited
Thank you for your feedback, Enzo. We're delighted that you found Emma to be great on the call and that she helped explain the right decision to make. We will certainly share your comments with her.
made it really easy on my end and great…
made it really easy on my end and great with communication samuel was a lot of help today thankyou.
17. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Turner Lewis Limited
Thank you for your review, Reece. It's fantastic to hear that we made the process really easy for you and that you found Samuel to be a lot of help with great communication. We appreciate you taking the time to let us know.
Sam helped me through the whole process…
Sam helped me through the whole process and was very helpful
17. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Turner Lewis Limited
Thank you for your 5-star review, King. We're so pleased that Sam was very helpful and was able to help you through the whole process. We'll be sure to pass your praise on to him.
Megan Hudd was a great help with…
Megan Hudd was a great help with everything that I asked and or need
17. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Turner Lewis Limited
Thank you for your 5-star review, Court Bale. We're delighted to hear that Megan Hudd was a great help with everything you needed. We will be sure to pass your feedback on to her.
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