Dollee is A FANTASTIC Renewa Rep!! There was a problem w/my order that had several parts to it - she fixed everything!! She was so helpful, explained what my options were & then got me oriented towar... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I was unable to remove the aluminum seal on the ampule. Michelle was very helpful in sending me detailed instructions which were very helpful. I do not know how the product works yet but the customer... Mehr ansehen
Unternehmen hat geantwortet
I ordered the Renewa Eyelift Device and was pleasantly surprised when it arrived in Australia within 10 days of ordering it with all the extras included i.e. eye masks, serum and ebook. I had an... Mehr ansehen
Unfortunately my order ehich was placed end of Nov 2025 , was not delivered .Carrier didnt pick up the package. Waited long time but finally it was clear that it will not be shipped and I had to can... Mehr ansehen
Unternehmen hat geantwortet
4.1
Gut
437 Bewertungen
Hat 65 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Excellent fast response
Very fast response and my issue was resolved quickly.
28. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Renewa Skin
Thank you for your feedback, Crystal.
I had very good experience with this…
I had very good experience with this company and its product. After receiving the product, the vibration stopped working. I emailed them, after a few emails exchanges, EJ agreed to send me a replacement.
27. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Renewa Skin
Thank you for sharing your experience! We’re sorry the vibration stopped working, but we’re glad EJ was able to assist you through the process and arrange a replacement. We truly appreciate your patience and are happy to know you’ve had a positive experience with both our product and support team.
Professional and quick response time
EJ provided great, professional customer service. The response time for questions was so quick! The information that she provided h old me to understand exactly what I needed to do. Thanks, EJ!
26. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Renewa Skin
Thank you for your kind words! We’re so glad EJ was able to respond quickly and provide clear guidance to help you understand exactly what to do. We truly appreciate your feedback and will be sure to share it with him!
I sent an email requesting a POD
I sent an email requesting a POD. Within 24 hours I received a response that was written to convey concern.
23. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Renewa Skin
Thank you for sharing your experience! We’re glad your request was answered promptly and that our response conveyed the care and concern we strive to show every customer. We truly appreciate your feedback and are always here to help.
My unit does not even charge
My unit does not even charge. Cheaply made. This is a scam.
25. Dezember 2025
Bewertung ohne vorherige Einladung
great customer support
Matthew from customer support was very helpful and quick in responding to my questions
23. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Renewa Skin
Thank you for your kind feedback! We’re so glad Matthew was able to respond quickly and help answer your questions. We truly appreciate you taking the time to share your experience.
Ordered VeinErase machine and received…
Ordered VeinErase machine and received a facial machine with no instructions on how to use. Contacted company who said facial machine works on veins. Tried it each day for a month with absolutely no result. Contacted them for refund and was offered just 30% back.
DO NOT waste your money! Total scam!
23. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Renewa Skin
We’re sorry to hear about your experience and understand your frustration. We’d like to clarify that Renewa does not offer a product called “VeinErase,” so there may be some confusion with another company or product.
That said, we regret that the device you received did not meet your expectations and that your experience with the refund process was disappointing.
Please reach out directly to the correct company so they can investigate and help resolve this for you.
Credit
I was not happy with the way you order i was online for over an hour abut very satisfied with customer service they were very helpful and got my credit right away very nice and helpful thank you
22. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Renewa Skin
Thank you for sharing your feedback. We’re sorry the online ordering process was frustrating and took longer than expected, but we’re glad our customer service team was able to step in, assist you right away, and resolve the credit promptly. We truly appreciate your patience and kind words about our team.
EJ's excellent service
EJ emailed me back right away and gave me a thorough and understandable response to my questions. She did not try to upsell nor apply pressure in any way. I felt very understood and taken care of.
13. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Renewa Skin
Thank you for your kind feedback! We’re so glad EJ was able to respond quickly, provide clear answers, and support you without any pressure. It’s important to us that you feel understood and genuinely cared for, and we truly appreciate you sharing your experience.
Énorme arnaque !
Énorme arnaque !
Matériel de mauvaise qualité et aucune aide comme prévue… pas de dossier juridiquement officiel. Essaie de faire peur pour forcer l’installation, menaces…
A surtout éviter !!!
16. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Renewa Skin
We’re sorry to hear about your experience and take your concerns seriously. We do not condone any form of intimidation or pressure, and this is not the standard of service we aim to provide.
We also regret that the product and support did not meet your expectations. We would like the opportunity to review your case and understand what happened.
Please contact us directly with your details so we can investigate and assist you further.
The products arrived promptly
The products arrived promptly. The CS staff, EJ has been helpful.
12. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Renewa Skin
Thank you for lovely feedback, Annita!
My device was broken
My device was broken after using it for 10 months. I don't know why it broke that fast as I was using it properly. I emailed to Renewa and their customer services responded pretty fast. I am happy about their service even I am disappointed the product broke. They will send me another one and am waiting for it arrives so I can continue to use it.
15. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Renewa Skin
Thank you for sharing your experience. We’re sorry your device stopped working, especially after you’d been using it properly, and we completely understand your disappointment. We’re glad our customer service team was able to respond quickly and arrange a replacement for you. We appreciate your patience and hope the new device arrives soon so you can continue your routine with confidence.
I appreciate having a real person to…
I appreciate having a real person to speak to when I called to ask a question. The fact that there is a number to call to resolve issues is a big plus for me. I requested a replacement device, and was given an email confirmation of the replacement being sent within a couple of minutes. Aileen, the rep I spoke to, stayed on the line with me until I had received the confirmation, which was also appreciated. She was helpful and polite and patient while I explained what was happening, and offered different suggestions to resolve the issue.
15. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Renewa Skin
Thank you so much for sharing your experience! We’re glad you were able to speak with a real person and that having phone support gave you peace of mind. Aileen will be so happy to know her patience, care, and follow-through made a difference, staying on the line until your confirmation came through is exactly the level of service we strive for. We truly appreciate your trust and kind words.
Aileen at tryrenewa quickly contacted…
Aileen at tryrenewa quickly contacted me about my orders. And it was on a Sunday. She was accessible, concerned and immmediately helpful.
14. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Renewa Skin
Thank you for your kind words! We’re so glad Aileen was able to reach out quickly and support you, even on a Sunday. Her care, accessibility, and willingness to help truly reflect the level of service we aim to provide. We’ll be sure to share your appreciation with her.
Delivery concerns
My email to Renewa was concerning the arrival time, which seemed to be taking longer than I expected. EJ answered my mail very promptly, left me tracking information, and was very helpful and personable. I so appreciated it!
13. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Renewa Skin
Thank you for your kind feedback! We’re so glad EJ was able to respond promptly, provide tracking details, and assist you in such a personable way. We truly appreciate your patience and are happy to hear his support made the wait easier.
EJ from customer service is the best.
EJ from customer service is the best.
Great dealing with such a great company with great people…thankful
9. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Renewa Skin
Thank you so much for your kind words! We’re thrilled to hear you had such a great experience with EJ. Your appreciation means a lot to us, and we’re truly thankful for your trust and support.
the Renewa device was faulty (No…
the Renewa device was faulty (No vibration) and the eye device is way too heavy for my older skin. The return process is so onerous (you pay for the return, in original packaging and it better be in "salable" condition) and iffy that it wasn't worth it to return a faulty product. However, EJ in customer was very responsive and worked through several resolution scenarios to my ultimate satisfaction.
8. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Renewa Skin
Thank you for sharing your honest feedback. We’re sorry the devices didn’t work as expected for you and understand how frustrating that can be, especially when comfort and ease of return are important. We’re glad EJ was able to respond promptly, explore different options with you, and help reach a resolution you were ultimately satisfied with.
We truly appreciate your patience and your openness in sharing your experience, it helps us continue to improve both our products and processes.
I do feel since these are made in China…
I do feel since these are made in China they are pretty fake. The glasses were heavy on my lower eyes and made them even more saggy after I was done with the session. I was hoping for 100 % guarantee as these do not work for me as my skin is very old and delicate.
I hope they refund my money and the postage to send back Cathy w
8. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Renewa Skin
Thank you for sharing your honest feedback, Cathy. We’re truly sorry to hear that the device didn’t feel comfortable for you and that it didn’t suit your skin’s needs. Your comfort and confidence matter to us, and we understand your concern.
We’ve requested your order details so we can review your return and refund as quickly as possible, including the postage situation. Please rest assured — we want to make this right for you.
Thank you again for bringing this to our attention. We appreciate your patience and the chance to resolve this properly.
Great communication.
28. November 2025
Bewertung ohne vorherige Einladung
Antwort von Renewa Skin
Thank you for your feedback, Michael!
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