PawLax Bewertungen 

I placed my order on June 3 for a free collar that they were giving away. At checkout they kept adding more product for you select and add to your cart. I selected “no” every time, but it added the flea and tick tag and a blanket (which is very nice, but it’s the size of a burp rag) for additional $49 on top of the $11 they charged for shipping. I didn’t want them, but I couldn’t cancel. Once you place an order it’s sent directly to the warehouse for processing. Well that’s what they told me when I finally got a reply. I was told that I lost my cancellation window because it had been over 5 minutes since I placed my order. 5 minutes? I was informed that I could return the items I didn’t want once I received them. So I waited and waited and waited. I contacted them multiple times to see what the status of order. This was at the end of June. I was told it hadn’t shipped yet as they were inundated with orders. I asked since it hadn’t shipped could I cancel. I was told no. So I waited some more. Then one day I got a confirmation of shipment. It’s now the beginning of July. It took another two weeks to get from the warehouse to my house. It’s only about 100 miles. The package was delivered July 14. I put the collar on my puppy. It smells nice and purple color is pretty. I also put the flea and tick tag on and within an hour I took it off. The smell is so strong it makes your eyes burn. It’s been 5 days and I honestly don’t see any difference in her behavior. She’s a ten month old mixed breed. High strung and has separation anxiety. I was hoping for a miracle. I didn’t get one. I’m very disappointed. I truly hoped this was not a scam, but I’m not so sure now after reading some of the reviews. But it’s some what a comfort knowing I’m not the only fur parent that was suckered into this. I haven’t tried to get a refund yet. Not sure I want to waste the time trying to, which people who run scams count on. She’ll wear until the smell dies.

Terrible company. Ordered from them 2 weeks ago, asked for a refund when nothing had been shipped or no communication on how long to expect to wait only to be told my order is being processed for shipping so they can't do one. This was a week ago, no updates, no shipping. Company is a scam, please don't buy from them!!

I have been charged for items that I did NOT order. Do NOT buy from this place. Thieves.

My email sent to PAWLAX. NO RESPONSE> Seven days ago I received this email stating my items were on the way, still not arrived.

I have previously sent a message to Emma expressing my concern regarding delivery time.
Reason being shortage of stock, logistical challenges, I'm not interested in your company issues, according to your reviews this seem to be ongoing, I would suggest if this were the case, a reputable company who care about their customers and image would have rectified the issue sooner.
As it has been 25day since my order I am cancelling and would appreciate a full refund.
I have absolutely no trust in your company nor your products.
Regards
Kathleen

I wish I had seen these reviews before i stupidly tried to purchase a calming collar for our new pup. They took $70.70 AUD out of my account for an item I did not order and do not want! I tried to address this with them via email the minute I saw what had happened and they have advised I will have to wait till the product arrives and return it! This is unacceptable! I want my money back! Be very very careful purchasing from this company!!!! from other reviews i have read I might not even get the items I have paid for, so disappointing. I will update my review if things change and I get my items or a refund!

Beware another scam just like the company “Pupperly” selling dog comfort pillows. Might be the same company with a different name. Do not fall for free stuff plus shipping charges! They can ding you with extra charges once they have your credit card.

Their shipping was so slow I had sold and purchased a new home. They requested my new address by 16 June. I replied on 12 June and was then told that I had not replied in time. I sent several messages asking for the courier name and all my emails were ignored. They then sent a message to say it’s too late and that the everything had been resolved. No product. Poor service and communication. DON’T purchase from this company.

I just received my collars, I own miniature schnauzer his trainers call wild man. Today at agility he seemed to be able to walk by other dogs with just a look, was relatively calm in his crate & seemed much more focused doing his agility. Before he was jumping everything Willynilly. I guess we shall see but this is am amazing change

1 month of waiting for the product. 13 days after placing the order I contacted pawlax for shipping info or tracking info and NO reply!! So I requested proof of shipping or a cancel order and refund ASAP, due to the product would not arrive before leaving on vacation in a week. Product info was sent and I was told the cancelation could not be completed. I requested a return shipping label and was told " I HAD TO PAY TO RETURN!!! Scam. Joke. DO NOT MAKE A MISTAKE BY ORDERING THIS CRAP!!!

Poor quality, a complete scam ordered and tried to send back what a waste of time send a email back for a refund and the run around to get an address was ridiculous. It would cost more to send back but to me it was about the principle. Product now in the bin, just waiting to see what they do with my account watch out !

I have been charged for items that I DID NOT order. Pawlax refuse to acknowledge this stating it was ordered. I call this thieving/scamming. Who has the right to take monies from a person's bank account without that person's consent. So wrong of Pawlax. I have noticed Temu are selling a similar product......buy from Temu, at least you'll get a credit for the item if you're not satisfied.

If there was a way to do negative stars, I would give them negative stars. They sent me a photo showing the order was delivered. The address was correct on my paperwork. The photo they sent me was not my home. I sent them a photo of my home. I swear they use AI to reply back because they keep resending the same reply over and over and over. Anybody that uses this company be prepared not to receive your product. Be prepared not to talk to anybody with a heart rate or a pulse. Would’ve loved to have known if the product was any good… But since you can’t get a human being, I guess we’ll never know.

Took 8 weeks to get it, opened the package and realized they added other items to my order and charged me $83 !!! Tried to get a refund and was told I had to pay return shipping back to china but the packaged shipped from California ??? I should of known better 😡 then they were going to send me return label - never received - don’t by from them you will be sorry

The Collar with positive training and a strict routine have really helped with my boys separation anxiety.
Can’t say it’s the collar on its own but the combination is truely working.
On a plus the collar leaves a beautiful smell on his I s coat and bedding. I remove the collar for overnight to prevent any possible irritation .

I haven’t even received my product and am completely disgusted with the company. A month after ordering I still haven’t received my product despite reaching out to company. What a complete and total waste of money.
DO NOT PURCHASE

I would never buy from them again.I made the mistake of ordering and thinking it was free ended up paying $132 and had to wait about six weeks When I went to cancel the order they said it had gone through.

We were looking for calming products for our anxious rescue dog. Since getting his Pawlax purple scented collar and little blanket he is more relaxed and less anxious when in his basket. The sale transaction was faultless and timely

If they had a zero review that's what I would give them. It took me 6 weeks to get them then they
don't work at all it's like I had never put it on my dog. Not even going to attempt to get a refund after reading all these reviews I know it's not going to happen so that was 28 bucks down the drain. Don't order these it's a scam!

Deceptive checkout. I authorized an $18.90 charge via PayPal, received an email confirmation, and went on with my day. Later, I discovered the site had "updated" my order and sent a second email two minutes later, now charging me an additional $42.95. I asked the merchant to cancel the order, and they declined. I disputed the charge with PayPal, and they denied the claim. I'm going to see if I can get at least some of my money back through returning the product now that it finally arrived weeks after I was told they "couldn't cancel" because it had already shipped.

Poor poor poor they took money from my account without my consent
They advertise a collar for free then take £38 from my account !!!
I have tried emailing no reply