Travelsoon Bewertungen 

When i was finally advised my holiday was cancelled i was assured of a refund. Travelsoon are now not replying to emails, i am assuming we will have to try and get a refund through the credit card company. Appreciate the travel industry has taken a hammering but withholding peoples money and refusing to offer any communication doesn't help. I wouldn't be booking with them again.

After your response, i also received an email from your Admin dept to say they were referring my last email to the refunds dept urgently which doesnt really tell me anything.... The Easyjet reference is K1LKJJ6 and booking ref TS134501. Thanks.

I’m getting extremely worried I booked my holiday with this company (Travelsoon.com) I was due to pay final payment on the 1st of December I’ve been calling for a whole week and have failed to speak to anyone !! I’ve left messages and emails and still nothing.

Awful company, 8 months and im still waiting for my refund of £7000, booked a group holiday, its a long wait to get through to someone, only to be told refund is kn its way, and then they dont reply back to you. Stay away from this awful company

I have been asking for a refund from travelsoon for the last couple months for a booking after Christmas due to me and my partner being high risk and also travelling with a child. With this virus companies should be refunding people without question and not saying they are not available. It is blank robbery, in a situation where families need money the most! I don't want to risk paying anymore money whilst this is happening I'd rather have my money back and use to towards another. Please get my money back to me ASAP!!

i've been hesitant to leave areview until my ordeal with travelsson was all over. It is now. Not through this company but through my bank. I had the same call as everyone else saying my holiday was cancelled back in April and I can either take a refund voucher that would turn into a payment in January 2021! 2021? over a year after I booked? I was never offered a cash refund. When I asked for one I got an angry response saying I wasnt entitled and I accept the voucher or nothing. I never heard from them again. I should also mention this was all AFTER someone from their company emailed me to say a cash refund was on it's way to me once the airline had refunded them. Baffling.

So after looking at the reviews and online I raised a credit dispute with my bank. Had to wait 45 working days but by the time I spoke to them they refunded the money and have taken the dispute to travelsoon. They are breaking the law, consumers money is not there to prop up their poxy business, and after this I hope the restructure and think about the way they treat people. Humans on the other end of the phone, who have lost their jobs, livelihood and £1000's because you won't give it rightfully back. So my advice to anyone waiting, go to the bank. They are illegally withholding your money. Times are tough and to a degree, I had a real level of sympathy for the travel industry. Some have behaved impeccably, travelsoon have not.

Good luck everyone remember when raising the claim:

-Let them know if you paid via credit or debit card (credit cards are joint liable for the transaction so you have a case)
- Section 75 laws mean your credit card provider must protect purchases over £100 for free. So make sure you mention it
-Email the hotel directly you were meant to stay, get them to confirm they refunded travelsoon.
-If you booked a package holiday you've instantly hit the jackpot, travelsoon have no leg to stand on holding your money.

As for me, I will be booking my own holidays from now on.

Utter shambles of a business - We paid over 8k for a wedding holiday package booked from 2018 which was planned for may 2020. unfortunately it was taken away from us due to COVID - Government guidelines & hotel closure. They (travelsoon) other know as the wedding travel company are legally bound (CMA Stipulates) to refund us our money but instead they have played constant delay tactics and frequently ignored us. 6 months later I cant get any response, communication or answers and we still have not received our rightful refund. I have never written a review of such on any business - But DO NOT use or trust either of the above companies. If anyone can help us - then we are open to advice.

AVOID! Be very careful with this company. I booked what was meant to be four star accommodation with them for £931 and checked the accommodation on I Love Holidays and the same accommodation was £161. When I complained the next day I was told it was impossible to change or I would lose all my £931 as my holiday was in the next few days.

The sales staff try to tell you that there are hardly any hotels basically pick from this one or that one for your money. When I asked if I can look for my own accommodation they discourage it. This was all after paying for a £250 break that went wrong with Covid and been put as an alternative in substandard accommodation, then paying £400 to upgrade. Then ending up back in sub standard accommodation which is definitely not four star. Be very careful!!!

My advisor at Travelsoon is Angel and I couldn’t be more happy with the service received. From the initial call, Angel was so friendly and helpful. We have since had to change the holiday arrangements twice due to COVID restrictions, but Angel has been so informative and helpful, we have been able to book the perfect holiday for us. I would highly recommend speaking to Angel for advice with booking a holiday.

One of the worst companies i have ever booked with.

Me and a group of friends had booked a holiday with this company which was meant to take place in July, by the end of June we had received a phone call stating that the holiday was cancelled and that they would move the holiday to a later date, which we were happy with.

The lady Sue who we had dealt with couldn't have been any more helpful than she was in booking the second holiday.

3 or 4 days had passed and i had received another phone call stating that the second holiday had also been cancelled which was completely understandable, so we decided to opt for the refund. i was told that it would a take between 6-8 weeks to be refunded.

On the end of the 8th week i called them to see what was going on, i was told it was going to be with us within the next 7 days, which it wasn't so i called again, only to be told that the woman i had spoken to shouldn't have given me that information because it was incorrect .

I have been calling each week from the 8th week and apparently all they can do is chance it up and not let you know whats going on with it. i was also told i would be contacted by a manager which also didn't happen.

This company only tells you what you want hear and there are no actions taken. no update after told that you would be emailed or called once they had an answer.

We had a holiday booked for middle of May 2020
which was cancelled. I contacted them in April and opted for a refund. I was told it would take a little longer than usual which I accepted. In June I emailed as I hadn’t had any contact and received an email back assuring me it was being dealt with. Since then I’ve contacted them in July, August and now September without any result. In fact, I was told in August that it wouldn’t happen any sooner if I kept bothering them! Three calls in four months? Unbelievable! Today I was told I couldn’t contact the Refund Team directly as they didn’t have phones???? My advice don’t book a holiday with this company anytime soon!

If I could put 0 stars i would
10 years booking with this company. Then Covid
Cancelled in March
No response to emails
No communication
No refund yet
Disgusting.

Unfortunately. I will not hold my breath. I have heard the message from all the Facebook and social media sites that I have wrote this on. Pass on the reference and you will contact.But you won't contact me. You wont actual ring us, you never have in 6 months!!!
Full of s***
TS134049

Me and my friends still awaiting our refund. Which was apparently instructed on the 7th May

I was due to travel in 2 weeks time but with all the quarantine measures which are in place I did not feel comfortable travelling especially with a member of my party having COPD. Stress and panic set in worrying about changing or possibly losing our holiday. But contacted Suzanne who was a great help and put me at ease with the advice she gave. She looked at alternatives dates for us, advised on the best course of action and found the cheapest option. When I say cheapest option, this was due to Ryan air wanting to charge extortionate prices to change the flight date. But Suzanne helped us find an alternative flight with a different airline at half the cost. I could not speak more highly for Suzannes customer service. Excellent service, even during this difficult time. They always replied to my e-mails and do so in a friendly manner. Suzanne is an absolute star for insuring we still have a holiday to look forward to.

My rating has no reflection at all on Angel... I would give her 5 stars! My rating is on travelsoon as a company.
So booking a hen party back in sept 2019, all went ok until the global pandemic happened. Travelsoon agents were really unhelpful and somewhat rude. Caused major anxiety and stress among those going and a few wanting to pull out. Agents again very unhelpful and rude and lots of time spent worrying... Angel then stepped in and took over! I wish we had booked through her from the very beginning. She was absolutely amazing! She was honest but also considerate of what we had been through. She was very reassuring and went above and beyond to help us postpone our holiday. She even gave up her lunch break as there were so many complications of our booking and rectified errors unbeknown to us prior to her taking over. She made contact when she said she would and was easily contactable. I would highly recommend Angel and would encourage anyone deciding to book with travelsoon to request her to take your booking! I’m unsure whether I would use travelsoon again due to our experience prior to Angel taking control however I would 100% have faith in Angel... personally I think she should start her own travel agency and then she’d have my bookings every time and reading other reviews, I’m sure many of you would agree!

Total honest review
First time using this company this year (2020) we booked 2 family package holidays. Our May holiday was cancelled and we applied for cash refund. It is now August and we still haven't received the money back from the company (although I have been assured it will be with us before September 1st
Our second holiday due to leave 26th August was put into a position in witch we were unable to go due to the pandemic. Angel was amazingly helpful (I only wish I had spoke to her from the start of it all!) She was reassuring that we would be able change the dates of the holiday gave us options and was always very pleasant on the phone.
I am yet to receive my confirmation of the change to my holiday and the money back for the refund but if it comes off I would use the company again in the future.
Mrs wood
""Updated from your reply**
I have emailed a number of time since and have had no response I can't get through on any number now either.... Not looking good

Waiting on my refund since May told off Angel it was actioned 21st July will take 6-8 week.... Surprise surprise sue tells me it's not in September...... I am getting angry with the lack of communication let alone the lack of money back in my bank!!!! One day refunds don't have phones next day refunds do have phones here's the number Angel gives out to get you off the phone 01708412280 .... Nobody will answer though 😂
Am worried about my holiday (yes stupid but I had two holidays booked with this company this year)
So now am worried that the information I have been given about my rebooked holiday for next year is a load of lies and misleading information as well.
Sent email after email no response I need that money back 5 months is an utter joke

this company was very helpful when booking holiday surposed to travel 22nd march 2020 then covid 19 popped its ugly head up since then been trying to get money back for my holiday, and still waiting as they keep putting me off saying its been escalated to manager, it is know five months on caused lots stress

After finding out that quarantine measures were put in place at the location of our holiday less than 48 hours before we departed, panic set in! But Suzanne was great. She looked at alternatives for us, advised on the best course of action and was in regular contact when I had to run past plans with my partner. Excellent service and do friendly. Suzanne is an absolute star!!

Booked with Angel but had to change booking because of covid19 ...she was so helpful with our new booking went above and beyond

Ive have used travelsoon to book my summer holiday on numerous occasions now and its always very noticeable how much more professional and easy to deal with they are than other holiday companies i use , theres no hard sell just straight forward no nonsense booking , the last two my agent was Sue Owens , shes a credit to the company , friendly knowledgable and enthusiastic even when i only enquire but dont actually book a holiday , nothings too much trouble , keep up the good work Sue , we will most certainly use Travelsoon again in the future

Thank you so much Angel. you were extremely helpful and very professional. i am so excited to be going to Corfu. This is my 5th booking with this company.

Denise Larkin