TopDog Travel Insurance Bewertungen 

My holiday was cancelled due to covid restrictions and have tryed to contact topdog via email with no reply to ask for policy to hold or get a refund no answer at all been trying for weeks now so have no choice but to put bad review sorry.

Took out cover with Topdog travel insurance for our trip to Lapland, which was cancelled due to Covid. Asked to change the date to next year, to our new travel date, but because the insurance was taken out in September, they said the insurance had to be booked within 12 months of the date of booking, & the Terms & conditions meant there was no refund either. (Thank you for taking my money top dog insurance). Really poor service that they would not change the rules due to Covid, when so many companies are having to bend because of the pandemic. Very poor service!

My insurance for Dec 2019-2020 included for a 36 night cruise for period 3 Jan-7 Feb 2010 which accounted for that year's premium increase, yet the cover from Dec 2020-Dec 2021 went up quite considerably even though it wasn't for an extended period.

Very easy process. all on line despite our age( over 65).Appreciated 15% discount as previous customer.

Renewal is always easy with Top Dog and having purchased the additional Platinum cover which included Coronavirus cover we were able to travel to Dubai confidently. Having talked to others at our hotel, many had struggled to get insurance cover at all.
Also early in the year I was poorly on holiday and had to have medical treatment abroad. It was stress free putting in a claim with Top Dog and they settled the claim swiftly. I recommended them to friends we made in Dubai.

This is the first time that I have used this company for Travel Insurance. We had flights booked to the Canary Islands in August. We had to cancel the flights (not COVID related) and made a claim on 22 August and completed all the forms and information that the claims department needed. It's now 28 October and we have heard nothing from them, and after contacting them they keep saying that they are waiting for more information. Complete waste of time, take your money and forget you.

my holiday got cancelled though a tui not travelling to Mexico
Rang these up to get a refund of my policy
They take 50% of you then a further £15 for admin fees what a joke I can understand the admin fee but why 50% daylight robbery stay away from this company

Good value for money insurance

Advertisem14 day cooling off period attempted to cancel had no reply

Cheap easy to book and when i had to change dates their customer service was helpful and super efficient

This is the first time I bought TopDog Holiday Insurance. The process was fast, easy, comprehensive and very good value.
I will definitely be returning to TopDog in future.

Top Dog, easy to insure, they have a can do attitude, willing to listen and help and I have used them for a number of years. Best on the market as far as I’m concerned.

Super happy with my first TopDog experience. Will certainly use again the next time I need coverage!

Canged my dates for next year with out a problem and no messing around

Excellent experience.. from ordering to delivery of documents by email.

I booked a Holiday to Mexico for May 2020 and got purchased my insurance from Top Dog on the 18/02/20. My hoilday got cancelled (out of my control) on the 17/04/20.

Top Dog have charged me 50 percent of the total amount paid as well as a 15 pound admin fee for my holiday getting cancelled as it was out side of the 14 day cancel window even though i did not cancel it of my own choice.

Do not use this company let them go out of business.

I have been on phone just now to an advisor and tried to claim a refund on a single trip policy bought last year for a cruise this September which was cancelled a few days ago. It was the most confusing conversation and I’m not sure she knew what I was on about. After what seemed like eternity I was only offered just over thirty pounds on a policy which cost me eighty two. I will now in future only purchase insurance offered by the tour operator as tui refunded in full another trip that was cancelled in June. Not a happy customer I’m afraid.

We bought this insurance with TopDog because it was one of the only insurance policies we could find that stated it would cover you for any cancellations etc during a pandemic. We bought this back at the start of March. But now, when you go on their website they are denying that they cover you for cancellations caused by pandemics. ABSOLUTE SCAM of a company.

The wording in my policy clearly states:

"We will pay you up to the amount shown in the summary of cover for your proportion only of
any irrecoverable unused travel and accommodation costs and other pre-paid charges which
you have paid or are contracted to pay, together with your proportion only of any reasonable
additional travel expenses incurred if: A government directive prohibiting all travel to, or recommending evacuation from,
the country or area you were planning to visit or were staying in, as a result of natural
disasters (such as earthquakes, fires, tsunamis, landslides, floods, hurricanes or epidemic(s)
/ pandemic(s))."

And yet their new announcement on their website reads:

“Please note, our policies will not cover any claims caused by or relating to Coronavirus, COVID-19, Severe Acute Respiratory Syndrome (SARS-COV-2), any mutation of Coronavirus, COVID-19 or SARs-COV-2 or any pandemic or fear or threat of any the above. We also can not cover any claims relating to any fear or threat concerning these viruses. This general exclusion applies to all sections of cover except for Section "If you need emergency medical treatment abroad"."

UTTER SCAM. BOYCOT AT ALL COSTS.