Fantastic company. I made a mistake with the delivery address on gift I was sending my goddaughter and her sister it was spotted and flagged straight away so I could fix it and get them delivered in... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Trousers are absolutely lovely. Had a few issues with returning/exchanging an item but zara got in contact with me super timely and sorted everything out instantly. Great customer service and lovely... Mehr ansehen
Super helpful customer help , every time i’ve ordered from here my items come super quick not to mention excellent quality trousers , shorts , skirts ect !
The main thing I love about the Tom's Trunks team is how quickly and politely they respond to any and all enquiries. I had to return an item for an exchange size after Christmas which never arrived ba... Mehr ansehen
4.7
Hervorragend
307 Bewertungen
Hat 10 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Thank you to everyone at the Toms…
Thank you to everyone at the Toms Trunks team for being so lovely and helpful!
I purchased some trousers from their pop up at the Yorkshire Show, and the staff went above and beyond to help me find the right fit and style.
Romy from the customer service team couldn’t have been more helpful with my query as well, I really appreciated her helpfulness and very quick response time.
I can’t recommend this company enough as not only are their products the best, so is their team!
9. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von tomstrunks.com
Hi Ailsa! Thanks so much for your fantastic review! I will make sure to pass on your kind words to the team! Best wishes from Tom and the team x
This brand is just the best- great…
This brand is just the best- great design, fit, quality and price. Lifetime purchases that you cant wear out save you cant just have one pair! Delightful people to deal with with a morals. Highly recommended and will be buying more.
10. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von tomstrunks.com
Hello! Thanks so much for your fantastic review! I will make sure to pass on your kind words to the team! Best wishes from Tom and the team x
Amazing customer service
Amazing customer service. I ordered the wrong size, emailed the customer service team and the corrected immediately despite it being late at night. Brilliant
7. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von tomstrunks.com
Hello! Thanks so much for your fantastic review! I will make sure to pass on your kind words to the team! Best wishes from Tom and the team x
Extremely fast customer services…
Extremely fast customer services response, all sorted, really helpful and great manner.
7. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von tomstrunks.com
Hi Gemma! Thanks so much for your lovely review! I will make sure to pass on your kind words to the team! Best wishes from Tom and the team x
Great customer service
Romy was very helpful. Quick postage.
6. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von tomstrunks.com
Hi Charlotte! Thanks so much for your lovely review! I will make sure to pass on your kind words to Romy! Best wishes from Tom and the team x
Excellent Customer Service
Have bought from Tom‘s Trunks many times and have always received excellent service and fast delivery, Unfortunately, I had to send a couple of items back due to them being too big, but they got lost in the Royal Mail system (thankfully I had a tracking number) but still, Tom‘s Trunks refunded me though they were not at fault. Excellent customer service. Would so recommend this company!
4. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von tomstrunks.com
Hello! Thanks so much for your review! I will make sure to pass on your kind words to the team! Best wishes from Tom and the team x
Great trousers and fantastic customer…
Great trousers and fantastic customer service with extremely quick response times to a query.
1. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von tomstrunks.com
Hi Nicola! Thanks so much for your review! I will make sure to pass on your kind words to the team! Best wishes from Tom and the team x
I've ordered trousers from Tom's Trunks…
I've ordered trousers from Tom's Trunks before. I love them. Ordering this time, I messed up putting my phone number for the order - emailed customer service and got a really fast and helpful reply. All I all a fantastic experience all round
30. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von tomstrunks.com
Hi Annie! Thanks so much for your lovely review! I will make sure to pass on your kind words to the team! Best wishes from Tom and the team x
Great products and great service …
My teenage daughters are huge fans of the classic trousers and they are great quality. I emailed customer services today (Sunday) and received a response to my query within 5 minutes. Amazing customer service. Great product and great service, keep it up!
29. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von tomstrunks.com
Hi Jules! Thanks so much for your lovely review! I will make sure to pass on your kind words to the team! Best wishes from Tom and the team x
Fantastic customer service by Ollie
Fantastic customer service by Ollie, 20 second reaction time, immediate reply and issue solved. Thx!
29. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von tomstrunks.com
Hi Sarah! Thanks so much for your fantastic review! I will make sure to pass on your kind words to Ollie! Best wishes from Tom and the team x
Excellent customer service! Thank you.
I emailed customer service regarding my order. I’d received a confirmation email, but hadn’t heard about delivery and was hoping my items would be here before going on holiday. I received a response with a few hours to confirm my clothes were on their way. First class service!
29. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von tomstrunks.com
Hi Ruth! Thanks so much for your lovely review! I will make sure to pass on your kind words to the team! Best wishes from Tom and the team x
Amazing customer service as I maned to…
Amazing customer service as I maned to accidently send it to a wrong address and there replied straight away on a Sunday this is really amazing. Can't wait to receive my product and leav another review
29. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von tomstrunks.com
Hi Theodore! Thanks so much for your fantastic review! I will make sure to pass on your kind words to our team! Best wishes from Tom and the team x
Exchanges
Ordered the lounge pants in dark blue and shorts in green wasn’t a fan of the fit on the shorts but they sorted me out well with the returns and ended up changing the shorts for the lounge pants in the same colour amazing company and very honest service :)
22. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von tomstrunks.com
Hi Charlie! Thanks so much for your fantastic review! Best wishes from Tom and the team x
Oversized Product and Poor Customer Service
I believe that the product has moved manufactures and everything now is over sized compared to last year.
Customer service is appalling. I sent some stuff back as its oversized and refund wont processed properly and I had to chase and chase.
The company never apologised and said on several occasions that I would have to chase the bank. They simply could not be bothered. Romy was the person or a pseudonym they also do not have a telephone number, they simply hide behind a screen
26. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von tomstrunks.com
Hello,
Thank you for taking the time to share your feedback, and we're truly sorry to hear about your recent experience with us.
We’ve recently updated the sizing for some specific items, which may explain the difference you’ve noticed. However, we absolutely understand how frustrating it is when something doesn’t fit as expected, and we’re sorry that this caused inconvenience.
We apologise that you had to chase up your refund. That’s not the level of service we aim to provide. We’ve taken your comments on board and are reviewing how we manage communications around returns and refunds to ensure a smoother process going forward.
Thanks again for your feedback - it helps us improve.
The products are great first up
The products are great first up. Great quality and an ethical and great vibe to the brand. However customer service also been excellent following an order mix up resulting from a surprise gifted couple of pairs. They helped to sort the confusion and exchange where needed. All very seamless with great customer comms.
27. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von tomstrunks.com
Hi Kerrin! Thanks so much for your fantastic review! I will make sure to pass on your kind words to the team! Best wishes from Tom and the team x
Great customer service
Great customer service. Romy was very helpful and friendly when i sent the parcel to the wrong address. The problem was sorted very quickly :) thanks again!
26. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von tomstrunks.com
Hi Connie! Thanks so much for your review! I will make sure to pass on your kind words to Romy! Best wishes from Tom and the team x
Amazing customer service
I’ve never experienced such good customer service in my life! Romy from their customer service team was super helpful and quick to respond and went above and beyond to sort my exchange out so that the new size arrived the next day! Also the trousers are such good quality - I love them!!
26. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von tomstrunks.com
Hi Ruby! Thanks so much for your fantastic review! I will make sure to pass on your kind words to Romy! Best wishes from Tom and the team x
A fun brand
A fun brand! I bought some items for my boys' birthday, they loved all the pieces
The customer support team is also fast and helpful.
I would fully recommend
26. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von tomstrunks.com
Hi Chiara! Thanks so much for your lovely review! I will make sure to pass on your kind words to the team! Best wishes from Tom and the team x
Great customer service
Friendly and helpful approach to customer service. Great quality of product, very nice brand.
26. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von tomstrunks.com
Hello! Thanks so much for your fantastic review! I will make sure to pass on your kind words to our team! Best wishes from Tom and the team x
A favourite in our household!
25. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von tomstrunks.com
Hi Tory! Thanks so much for your lovely review! Best wishes from Tom and the team x
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