tomstrunks.com Bewertungen 307

Fantastic company. I made a mistake with the delivery address on gift I was sending my goddaughter and her sister it was spotted and flagged straight away so I could fix it and get them delivered in time for our visit next week. I know the girls are going to love the trousers - all of our friends children already have them and wear them all the time.

Absolutely brilliant customer service with quick replies and immediate ammendments. The delivery was very quick and my trousers are beautiful with gorgeous quality and a brilliant fit!

Great response to my questions and very speedy response

Lovely and quick replies to emails, great communication and very helpful with the requests made

Wrong item sent but quickly and efficiently sorted out! Thank you @Tom’s Trunks. Looking forward to getting out and about in my shorts

Excellent customer service!!
And I love the products I have 1 trouser post with one on the way some shorts and 2 shirts, all are excellent quality and favourites of mine
100% RECOMMEND

I reached out to the team at Tom’s Trunks because I wanted to know if they still did custom lengths (they do). Zara was very helpful, kind, and promptly replied to my emails. I’m very excited to receive my order, especially since I’ve had the pleasure of having such a pleasant experience with their team.

Great quality trousers, and even better customer service! I had an issue regarding a wrong delivery address and it was addressed immediately and professionally.

Super helpful customer help ,
every time i’ve ordered from here my items come super quick not to mention excellent quality trousers , shorts , skirts ect !

Lovely products and great customer service. Prompt to reply to queries and always happy to help. I'm a regular customer and they still manage to impress

Trousers are absolutely lovely. Had a few issues with returning/exchanging an item but zara got in contact with me super timely and sorted everything out instantly. Great customer service and lovely staff. Thanks again :)

The quality is amazing! Mine got delivered next day! Even tho I ordered a pair for my boyfriend which were the wrong size. They exchanged them for me. When I returned the wrong ones, I didn’t add in any details to the parcel but the customer service team were outstanding! Specially Zara and Gurkiran.

I’ve ordered from Tom Trunks several times before, but this was my first experience with their so‑called “Customer Happiness” team — and unfortunately, it brought anything but happiness.
My son and his friends placed a bulk order to save on delivery costs. Completely my fault, I accidentally missed a pair of trousers from the order. For context: the order was placed at 19:55 last night. I emailed immediately asking if the missing item could be added, or if the order could be cancelled so I could reorder correctly.
Around three hours later, I received a response saying the order couldn’t be changed or cancelled because it had “already been processed by the warehouse and is on its way to the courier.” Yet when I log into my account, the status still shows “We’re preparing these items for shipping.”
Looking at other reviews, this seems to be their standard stance — which is surprising given their mission statement. Something clearly doesn’t align. Either the policy needs revisiting, or the mission statement does.
It’s also not convenient for me, nor does it support their 2025 carbon‑reduction goals, to return an entire order and then reorder everything again. So it looks like I’ll have to just accept the mistake, order the missing trousers separately, and pay postage on top — despite my original order being over £100.
Very disappointing experience from a brand that claims to prioritise customer happiness and sustainability.

My sons - one at uni , the other in LVI - love Toms Trunks. The website is easy to use, customer service is outstanding and the clothes are fantastic quality and very comfortable

Ollie was very helpful with my inquiry

Great experience with Ollie from customer happiness

Customer support was so helpful when I messed up the return form and helped me within 12 hours of my request. Thank you so much to Ollie and all his help :)

Excellent customer service

I had excellent Customer service from Zara. She was so helpful, explained everything and responded to all my email messages immediately! Thanks very much Zara

I stupidly ordered the wrong size trousers. The return/exchange was uber easy and straightforward. When I had a question, it was swiftly answered.
Daughter is very happy with them and has already ordered another pair herself. Can't lie, think I'll order myself a pair