tomstrunks.com Bewertungen 307

Everything is perfect

Absolutely love Toms Trunks. I had to return a pair of shorts because I got the sizing wrong and Zara from the Customer Happiness team helped me out. I didn’t have the order number as I went to the pop up shop but they were able to help me find it through me email which was huge help. They were so kind and helpful throughout the whole process and was fast to reply. This experience has made me an even bigger fan of Tom’s trunks!

Zara was very helpful and quick response to an error i made with sizing, thank you! :)

Had a great time visiting the pop-up on Good Friday. The whole team were lovely and I am very happy with the clothes I bought. I was given the wrong size of shirt but got in touch with the team via email, and Zara was very helpful and friendly in dealing with it. I ended up fortunately going back to the store and exchanging in person but the whole process was great.

Had a few issues with my trousers but I emailed the team at toms trunks and they got back to me very quickly and were extremely helpful! Love my pair and would recommend to everyone! Thank you so much toms trunks for your excellent costumer service and general helpfulness.

They are very nice and comfy and practical, you can wear them on any occasion very very useful love these! recommend.

This was my first time ordering from Toms Trunks and getting my first pair!, and I’m honestly over the moon with them! The quality is amazing, they fit perfectly, and you can really tell a lot of care has gone into the product.
I also had a small issue with my return (completely my mistake), but the customer service was incredible. A special thank you to Zara, who was so quick to help and made the whole process really easy and stress-free.
Overall, such a great first experience, I’ll definitely be ordering again and would highly recommend!

great customer service and helped a lot

Lovely pjs. Great quality material.
Unfortunately decided to return them.
Zara at customer services couldn't have been more helpful, friendly and positive.
Think she was a real person too, not a bot which is refreshing in this day and age!

The customer service was incredibly quick, very lovely and arrived very quickly. Really good quality :)

Toms Trunks, your trusted supplier of good quality clothing, that wash well and wear well and look great, a staple for anyone's wardrobe. Excellent customer service with all your queries answered quickly by a human, Zara was very helpful when I had a query. 100% recommend buying from Toms Trunks, you will never be disappointed.

I have absolutely fallen in love with toms trunks as a brand! Their clothing is very versatile with lots of pockets and room to move aswell as looking absolutely fabulous! lovely team who are always friendly and helpful!

I’m waiting over a week for a returns label. No explanation offered. The item is good quality and environmentally friendly packaging but this delay is annoying.

Brilliant customer service. I had the wrong size trousers sent to me and customer service were fantastic and responsive!

When I had a question the person emailed back to me very quickly and gave good clear advise and helped a lot.

Excellent customer service. I made a mistake with my delivery address and Ollie solved the issue super quickly! Thank you, much appreciated!

I accidentally messed up my order so emailed for some assistance and they got it sorted instantly, really great customer service and a quick reply from Ollie!

Absolutely incredible customer experience . I ordered the wrong size and realised straight away so emailed to ask if I could change my order . I received a very kind email back the same day from a lovely guy called Olly. No automated email. No AI. Just a lovely human on the end of an email that was happy to help with something that was my error .

Zara from customer Happiness was super helpful and great to speak too.

Tom's Trunks are a brilliant brand, the ethos, product quality and value for money are superb.

Customer service is super friendly and helpful

Keep up the amazing work