I was in the Oxford Toast branch, the staff were very helpful with different sizes as although I am a 14 the needle cord dress I was trying on was quite large and in the end I had a 10! I like the fac... Mehr ansehen
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Das sagen Bewerter
Great clothes and great customer service (especially when things haven't gone quite right). Delighted with latest purchases, consistent Toast great design and quality. Marylebone Store helpful and w... Mehr ansehen
Unternehmen hat geantwortet
I have many items from toast, try to buy on sale because things are pricey- hence 4 vs 5 stars! But always stylish and unique, quality made and ethically produced. Very good customer service as well -... Mehr ansehen
Unternehmen hat geantwortet
They just repeat the information you gave right back to you without giving any support. I had reached out weeks ago about my package and they told me they didn’t have any control over it anymore. Now... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
TOAST is a British lifestyle brand renowned for quality, craftsmanship and timeless design. Our clothing, homeware and accessories are produced in collaboration with artisans, weavers, and mills from across the globe.
Kontaktinformationen
Vereinigtes Königreich
- 0333 400 5200
- contact@toa.st
- toa.st
4.0
Gut
608 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 98 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Das haben sich andere Leute angesehen
I placed an order
I placed an order. I received an email stating my order had been processed and was on its way. When It arrived 3/4 of the order was missing. I was told this was Human Error and now the items were out of stock.
Offered a refund. Not the outcome I had hoped for
27. März 2026
Bewertung ohne vorherige Einladung
Antwort von TOAST
Hello Joanne,
Thank you for your feedback and review.
Please could you provide your order number so we can look into this further to prevent this happening again?
Kind Regards,
TOAST.
I bought the long linen shirt dress…
I bought the long linen shirt dress while in hospital so it was waiting my return home
I LOVE it PLEASE PLEASE can you repeat in other colours
I BOUGHT the blue and white crinkle cotton dress at the same time Lovely but not as fantastic as the linen shirt dress !!!
24. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von TOAST
Hello Didie,
Thank you for taking the time to share your thoughts. We are pleased to hear you love this style and have passed your feedback along to our production team.
Kind Regards,
TOAST.
The delivery was on time
The delivery was on time, exactly when I expected it
26. März 2026
Bewertung ohne vorherige Einladung
Antwort von TOAST
Thank you you for taking the time to leave your feedback, Oksana.
Kind Regards,
TOAST.
Very prompt response with exactly the…
Very prompt response with exactly the information I needed.
27. März 2026
Bewertung ohne vorherige Einladung
Antwort von TOAST
Thank you for your kind review Jennifer.
Kind Regards,
TOAST.
Great Clothing - Very Poor Shipping
Great Clothing - Dreadful Shipping Service.
I’ve had a few issues over the last couple of years with Toast shipping. Even using next day, items arrive late.
This time, after spending £400 in the sale, I’ve now been waiting for 6 days for delivery, and the Royal Mail update is that the delivery is due to commence on Day 7. So - late for a birthday.
7 days - really Toast? And using the excuse ‘it’s a bit busy due to the sale’ - it’s simply not acceptable. 7 days to delivery, using Royal Mail 48hr in 2026 - how on earth did you manage this one?
Again - great clothes, but the warehouse SOP needs a rewrite.
* as an update to the reply from Toast. Notice of dispatch (48hr delivery), was received at 16.58, 25.03.26. Royal Mail did not receive the parcel until the morning of 26.03.26, and it’s still in South Wales. So - not 24hr as stated below, and most certainly would not have been delivered to me by 26.03.26.
27. März 2026
Bewertung ohne vorherige Einladung
Antwort von TOAST
Thank you for getting in touch and for sharing your feedback.
Updated reply- Thank you for your update. I’m sorry for the delay and the confusion around the tracking information. We will look into this with our warehouse and Royal Mail to understand what happened. We can see that your tracking has now updated to advise: “As requested, if no one’s home, we’ll deliver your item to your chosen Safeplace on 28‑03‑2026. We’ll let you know when it’s delivered.”
If you need any further help, please feel free to contact us directly.
I’ve taken a look into your order, and I can see it was placed on the 21st with our standard delivery service of 3–4 working days. Our warehouse dispatched it on the 25th, and due to the weekend, this unfortunately took a little longer than expected as it is not considered a working day. Your parcel was dispatched via Royal Mail 24‑hour delivery, so we would have expected it to reach you on the 26th.
We will reach out to you directly to check whether your order has now arrived. If not, we can look into this further with you and investigate the delay with Royal Mail.
I completely understand how frustrating this experience has been, especially when you were relying on your order arriving in time for a birthday. While we’re glad to hear you love our clothing, I’m truly sorry that the shipping service has let you down on this occasion.
Please be assured that your feedback is being taken seriously and shared with the relevant teams.
Not great service
I sent a query but the Toast staff did not read it properly and did the exact opposite to my request. I thought I would get better service from this company.
26. März 2026
Bewertung ohne vorherige Einladung
Antwort von TOAST
Thank you for taking the time to leave a review.
Sorry to read that your request wasn’t read correctly, and we completely understand how frustrating that must have been. We can see that you have been communicating with our team and that your query has now been resolved.
If there is anything still unresolved or if you need any further help, please let us know
Really excellent customer service (Mia)…
Really excellent customer service (Mia) responding to my request to hasten delivery of a sale item. I do love much of Toast clothing - high quality, longevity of designs and natural fabrics, but some rather high prices nowadays!
24. März 2026
Bewertung ohne vorherige Einladung
Antwort von TOAST
Thank you for your lovely feedback. We are delighted to hear that Mia was able to help speed up your delivery. It’s wonderful to know you enjoy our clothing and appreciate the quality.
Thank you again for taking the time to share your experience.
Kind Regards,
TOAST.
Toast immediately sorted out my problem…
Toast immediately sorted out my problem with a gift card enquiry. Very helpful and prompt reply to my email.
Thankyou
24. März 2026
Bewertung ohne vorherige Einladung
Antwort von TOAST
Thank you for taking the time to share your feedback with us. We are pleased to hear this.
Kind Regards,
TOAST.
The response to my email was immediate
The response to my email was immediate. A problem that I had regarding a lost return was dealt with in a professional and positive manner.
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von TOAST
Thank you for your feedback. I’m really glad to hear that the response to your email was immediate and that the issue with your lost return was handled professionally and positively.
We truly appreciate you taking the time to share your experience.
I spoke to a lovely
I spoke to a lovely, friendly, helpful person called Demi - she went the extra mile to sort out what I needed .
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von TOAST
Thank you for taking the time to share your experience. We are delighted to hear that Demi was able to assist you and went that extra mile. We appreciate your thoughtful feedback and look forward to helping you again in the future. TOAST
Dreadful customer service
I am extremely disappointed with the customer service at Toast. I had ordered the wrong size of a skirt, and within 30 minutes realised and contacted Toast to change to a different size. Toast responded by stating they could not change the order. The order cannot have been processed in the time between me placing the order and emailing Toast. This is terrible customer service.
20. März 2026
Bewertung ohne vorherige Einladung
Antwort von TOAST
Hello Monica,
Thank you for taking the time to share your feedback. We are very sorry to hear that you were disappointed with your recent experience.
Once an order has been placed, we are unable to amend it. There is a short window in which we can cancel an order, usually around ten minutes, before it begins to be processed by our warehouse team. During our busier sale period, when we experience an increased volume of orders, we are usually unable to cancel an order once it has begun the packing process.
We reached out to our warehouse team, and they were able to remove your order from the dispatch process, which meant we could cancel it for you.
If you would like to place the order again in the correct size, please get in touch with us by telephone or live chat. We would be very happy to arrange this for you and to offer free shipping as a gesture of goodwill on this occasion.
Thank you again for your feedback.
Kind regards,
TOAST.
Not compliant with EU customer protection laws
I've been a Toast customer for years. It's one of the very few brands I order from without thinking twice. I love the quality, the feel of everything, the attention to detail. The customer service experience doesn't always match the brand quality, but mostly was able to get help after a few days.
14. März 2026
Bewertung ohne vorherige Einladung
Antwort von TOAST
Hello Melinda,
Thank you for taking the time to share your experience. We are very sorry to hear about the difficulties you encountered, and we appreciate you bringing this to our attention.
We have contacted you directly by email to resolve this. We have processed a refund for the shirt and we have offered you 20% off a new order with free shipping. To place this order, please get in touch with us so we can arrange this with you.
You can reach the TOAST team through live chat, by email at contact@toa.st, or by telephone on 0333 400 5200.
Kind Regards,
TOAST
Phoned to check which scarf would be…
Phoned to check which scarf would be best match for my existing Toast trousers Sarah was really helpful and gave me a couple of options to consider Very useful when you do not live near a Toast shop and do not want to keep returning things. Chat easy to use and prompt responses
16. März 2026
Bewertung ohne vorherige Einladung
Antwort von TOAST
Thank you for taking the time to share your experience. We are delighted to hear that Sarah was able to assist you in choosing a scarf to complement your existing TOAST trousers. We appreciate your thoughtful feedback and look forward to helping you again in the future.
Kind Regards,
TOAST.
Clueless person in the chat just lying…
Clueless person in the chat just lying to me to try and keep me quiet and move on to their next customer. Worst experience I’ve had with toast so far and I’ve been a customer for a long time. A little worried that now they seem to be growing that their losing control and starting to lack that special service , which is a shame.
14. März 2026
Bewertung ohne vorherige Einladung
Antwort von TOAST
Hello Jane,
Thank you for taking the time to share your feedback. We are sorry to hear your recent experience left you feeling disappointed.
Your order was dispatched on 11th March, and the Royal Mail tracking information shows it is out for delivery today, therefore it is within our standard delivery timeframe which is 3-4 working days. After reviewing the chat transcript, the information provided by our team was accurate.
We are sorry you found the information provided disappointing especially if you expected the order to arrive with you sooner. If you would prefer a faster service in the future, we offer Express Delivery, which usually arrives within 1–2 working days, and Before 8pm Next Working Day Delivery, which guarantees delivery on the next working day before 8pm.
Please reach out to us if your order is not delivered within the timeframe expected.
Kind Regards,
TOAST.
Top Quality
Top quality product and excellent customer service. A real pleasure engaging with Toast.
6. März 2026
Bewertung ohne vorherige Einladung
Antwort von TOAST
Thank you so much for a lovely review— it's wonderful to hear.
Regards,
TOAST
Excellent customer service
I fell in love with one particular dress among all the elegant clothes. However when I tried to make my online purchase, from Greece, I had a problem with the checkout. Customer Service helped me, replying very quickly in our series of exchanges and were able to email an individually-created invoice, enabling me to pay. They were so courteous and efficient. Thank you
11. März 2026
Bewertung ohne vorherige Einladung
Antwort von TOAST
Thank you, Jenny.
We are pleased to hear that you found a dress you loved, and that our team could help you complete your order from Greece. It’s lovely to know our Customer Service team helped you and the process felt courteous. We hope you enjoy wearing your new piece.
Kind Regards,
TOAST.
Excellent customer service
Excellent customer service from Sarah. Helped me to obtain jumper in colour that was sold out on website. Very pleased with service.
9. März 2026
Bewertung ohne vorherige Einladung
Antwort von TOAST
Hello Tess,
Thank you for taking the time to share your feedback for Sarah. We are delighted to hear you received excellent customer service.
Kind regards,
TOAST.
Beautiful glassware
Beautiful glassware. Bought as a gift. Recipient was very happy, so therefore I'm a very happy customer
20. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von TOAST
Hello Michael,
Thank you for your kind review. We are pleased to hear the glassware made a lovely gift and that it was well received.
Thank you again for taking the time to share your experience.
Kind Regards,
TOAST.
Incredible customer support-…
Incredible customer support- knowledgable & personable- A real asset to a quality brand
After some challenging life events simultaneously, I had to ask for support in return items & was supported and guided over and above expectation. Cannot recommend enough. In a world of now faceless customer service, Its refreshing to have a company who prioritise customer experience- I love this brand x
6. März 2026
Bewertung ohne vorherige Einladung
Antwort von TOAST
Thank you for your lovely review.
We are grateful you took the time to share your experience and we are pleased to hear our team were able to support you, especially during a challenging time.
Thank you again for your kind words and for being part of our community.
Kind Regards,
TOAST.
Talking Toast
The quality of the merchandise available on the Toast website is outstanding from fashion to homewares
I have been impressed also with their follow up customer service
4. März 2026
Bewertung ohne vorherige Einladung
Antwort von TOAST
Thank you for your review and taking time to share you feedback, Franco.
Kind regards,
TOAST.
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