Repair of my samsung bud 3pro was timely. Earbuds was replaced and sent back seamlessly. Proper communication via email was maintained by the company all through the period of repair and return.
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Das sagen Bewerter
Avoid this company at all cost . They Had my phone for over a week to now say they cant replace the screen protector because its a scratch on the oled screen and quoted £390 odd 🤣🤣 samsung is curr... Mehr ansehen
Unternehmen hat geantwortet
Great customer service. I was guided through the entire process and provided with clear, easy-to-follow instructions. They even arranged for my phone to be collected from my workplace, which was i... Mehr ansehen
Unternehmen hat geantwortet
They provide a wonderful repair service for Samsung products. I had damaged one of my Galaxy Buds3 Pro earpieces, and through Samsung Members I was able to get them picked up by a well renowned courie... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
We are an official Samsung repair partner, repairing both in and out of warranty smartphone, tablet and wearable devices to Samsung's high standards.
Kontaktinformationen
TMT First, Holditch House, Holditch Road, ST5 9JQ, Staffordshire, Vereinigtes Königreich
- 01782 576930
- info@tmtfirst.co.uk
- tmtfirst.co.uk
4.5
Hervorragend
2696 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Prompt service.
11. März 2026
Antwort von TMT First
Hi there, Paul.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us at TMT First.
Kind regards
Owen
Antwort von TMT First
Hi there, Marius.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us at TMT First.
Kind regards
Owen
Samsung Galaxy Watch Ultra SpO2 warranty repair
I'd noticed the SpO2 function had stopped working after 7 months (Aug 25). After a few phone calls to Samsung support they decided to collect my watch for TMT First to replace the rear case, test and return. This was a very efficient process taking 8 working days including collection and delivery days and that also included weather delays. SpO2 function is now working as expected.
3. März 2026
Antwort von TMT First
Hi there, B Park.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us at TMT First.
Kind regards
Owen
Quick and professional service
10. März 2026
Bewertung ohne vorherige Einladung
Antwort von TMT First
Hi there, Victor.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us at TMT First.
Kind regards
Owen
Very quick no quibble service device…
Very quick no quibble service device returned with in a week. Excellent.
20. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von TMT First
Hi there, Neil.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us at TMT First.
Kind regards
Owen
Earphones repair
Was able to send my earphones the next day. Received a new pair 2 days later.
I was getting notifications at each step.
It was an excellent service throughout.
2. März 2026
Bewertung ohne vorherige Einladung
Antwort von TMT First
Hi there, Ja.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us at TMT First.
Kind regards
Owen
Excellent experience with TMT
This was my first experience with TMT Repair, who partner with Samsung and are authorized Samsung repairers. TMT kept me updated on the repair process with Samsung Customer Service, including the collection date and what to expect. Repair collection was professionally done with DPD and confirmation was provided at each stage until my product reached TMT team. The repair work was completed within the commited time frame and my product was returned back once again very timely via DPD service. I was impressed with how well the product was handled and secured both when I collected it and when I returned it. The service was excellent, and I couldn’t think of anything to improve. Well done, TMT team!
7. März 2026
Bewertung ohne vorherige Einladung
Antwort von TMT First
Dear Sachin Pandey,
Thank you for sharing your positive experience with TMT Repair and Samsung. We are delighted to hear that you were impressed with our service and the repair process.
Many Thanks
Owen
Very quick professional service
9. März 2026
Bewertung ohne vorherige Einladung
Antwort von TMT First
Dear Mr Jonathan Kaye,
Thank you for your feedback on our quick professional service. We appreciate your kind words and are glad to hear that you had a positive experience.
Many Thanks
Owen
Brilliant service
Brilliant service and very quick turnaround, will definitely recommend them to everyone
10. März 2026
Antwort von TMT First
Dear Michaela Holehouse,
Thank you for your kind words! We are thrilled to hear that you were pleased with our service and turnaround time.
Many Thanks
Owen
Antwort von TMT First
Dear Bharath Karumuri,
Thank you for your kind feedback on our service. We are delighted to hear that you had a positive experience with us.
Many Thanks
Owen
The service was excellent and was kept…
The service was excellent and was kept informed all throughout the repairs process. I was very impressed with the prompt service.
7. März 2026
Bewertung ohne vorherige Einladung
Antwort von TMT First
Dear Mubarak Khanporia,
Thank you for sharing your feedback! We are delighted to hear that you were impressed with our prompt service and communication throughout the repairs process.
Many Thanks
Owen
Very efficient fixed quickly
Very efficient fixed quickly
7. März 2026
Bewertung ohne vorherige Einladung
Antwort von TMT First
Dear Clare Coles,
Thank you for your kind feedback! We are delighted to hear that our service was efficient and resolved your issue quickly.
Many Thanks
Owen
Great experiance.
Great experiance.
Was easy to book online, I didnt have to box up my device (although maybe some correspondence explaining the pick up process, that you dont need to package the item, would have been helpful).
Everything seemed quick, and I got a replacement device as mine had an issue.
Overall, easy, fairly quick, and good outcome!
6. März 2026
Bewertung ohne vorherige Einladung
Antwort von TMT First
Dear Adam Lacey,
Thank you for sharing your positive experience with us! We are delighted to hear that our service was easy to use and efficient for you.
Many Thanks
Owen
Quick quality repair
4. März 2026
Bewertung ohne vorherige Einladung
Antwort von TMT First
Dear R Wilks,
Thank you for your feedback on our quick quality repair service. We appreciate your business and are pleased to hear about your positive experience.
Many Thanks
Owen
I recieved the watch with a replacement…
I recieved the watch with a replacement baseplate for whatever reason. However the original repair was because after sleeping the watch tries to analyze the sleep activity gets stuck on analyzing. Today it spent 20 mins and nearly threw it againt the wall. Watch still in the same state as it was when it left. This is for the watch 6.
Very frustrating, the watch had only been gone inti repair for 3 days and had it back in no time, great for me but only to find out it has the same issues, as I stated before I bekieve its software based problem.
Apparently it was cleaned nope, not a chance.
2. März 2026
Bewertung ohne vorherige Einladung
Antwort von TMT First
Dear Ethan Howells,
Thank you for sharing your experience with us. We apologize for the inconvenience you faced and will ensure this matter is addressed promptly.
Many Thanks
Owen
Antwort von TMT First
Dear Khatija Shahzeb,
Thank you for your feedback on our quick service. We are glad to hear that you had a positive experience.
Many Thanks
Owen
I Couldn’t have asked for better…
I Couldn’t have asked for a better service. A seamless process which was stress free and I can’t believe how quick I got my phone back fully repaired and also software upgraded. The whole operation from start to finish was easy and I am positive I would not have got this service from any other brand. I’m now back using my Flip 7 and I love it!!
6. März 2026
Bewertung ohne vorherige Einladung
Antwort von TMT First
Dear Hollie D,
Thank you for sharing your experience with us! We are delighted to hear that you found our service seamless and efficient.
Many Thanks
Owen
Excellent service.
15. Januar 2026
Antwort von TMT First
Dear Fehintola Oseni,
Thank you for your kind feedback on our service. We are delighted to hear that you had an excellent experience with us.
Many Thanks
Owen
Not impressed..
My projector was turning itself off after about 20seconds. I sent away for repair, it was returned in a week “fully repaired“.
Now it won’t even turn on at all, no signs of life whatsoever!
6. März 2026
Antwort von TMT First
Hi there, Andrew.
Thank you for leaving feedback.
When it was last in service we can see that a full repair was completed and all the final checks passed meaning it was returned in a full working condition.
Please contact Samsung on 0333 000 0333 where they can help and advise further too.
Kind regards
Owen
Antwort von TMT First
Dear George,
Thank you for your kind feedback! We are delighted to hear that you found our service quick and responsive.
Many Thanks
Owen
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